No Jitter

No Jitter has published my look at 2024 #ucoms and #collaboration trends, and some predictions for 2025 - https://lnkd.in/eQKd6Nun

Are you familiar with the concept of the "Internet of Agents"? Well you should be and you should be demanding your vendors interoperate with others! If not, agents will run amok creating chaos in the workplace. Check out my No Jitter post on the matter from the session Vijoy Pandey from Outshift by Cisco did at Amazon Web Services (AWS) #ReInvent https://lnkd.in/gZhiZPw8 Kelsi Moles, Cisco, Maria Poveromo, #AI #AgenticAI #Agentic

New article from me this week on No Jitter, wearing my BCStrategies.com hat. Spotlight is on SMBs, and how cloud providers can help address their challenges for adopting new technology. Details here on my blog. #techtrends #SMB #techadoption #cloudcommunications #ucaas #technology #ai

My latest for No Jitter - challenges SMBs face adopting new technology, and how vendors can help. Hope you give it a read! BCStrategies.com #smb #technologyadoption #complexity #productivity #automation #collaboration #techtrends #roi

Hey, hey - my turn with the prognostications. Got a chance to chat about Agentic AI, LLM options, and what's next for GenAI. Thanks for asking No Jitter! https://lnkd.in/eNTjUBRv

One of the more interesting customer sessions at #ReInvent was how Air Canada uses Amazon Connect to modernize contact center operations. Check out my summary on No Jitter https://lnkd.in/gaRnEUaC Heidi Elmore, Peter Lo, Ciera Jammal, Katharine Kemp, Sheila Smith, Sebastian Cosgrove, MBA, DTM, Amazon Web Services (AWS) #CCaaS #Cloud #CX #AI

A look back at some of the key trends in POTS, Gen AI security and workplace collaboration, as well as some insights on potential trends in 2025. #TeamCollaborationTools #TeamCollaborationWorkspaces https://lnkd.in/eEq5j-9f

This week on #NoJitterRoll, we cover: Products - CallRail announces a new capability that allows leads to be tracked by AI-driven search engines Partnerships - SIPPIO partners with Mutare, Inc. for voice security in Teams and Zoom - Grammarly's intent to acquire Coda - Enghouse Interactive purchases Aculab Reports - Tray.ai reports on AI agent deployment - Freshworks releases survey on AI for customer service teams #CallRail #Mutare #Grammarly #Coda #Enghouse #Aculab #Trayai #Freshworks #AI #ContactCenter #CCaaS

The return-to-office debate commanded headlines all year, workers kept telling researchers they’re not okay -- and attitudes around AI adoption may bear the brunt of the current employee experience. #AI #EX #WorkSpaceConnect https://lnkd.in/e4g_qAWv

As agents become connected, the value of every connected application will rise – provided vendors can work together to let their AI agents work together. #InternetofAgents #AI https://lnkd.in/e-sxU6c6