Muhammad Ali’s Post

Struggling with late dispatch rates on TikTok Shop? Here’s what’s changing. Two critical policy changes are rolling out, and if you're selling on TikTok Shop UK, you need to pay attention! 1️⃣ Fulfilment & Logistics (LDR Update) 🔄 The Late Dispatch Rate (LDR) will now be based on when the seller completes "Ready to Ship" (RTS), within 2 working days of order creation—NOT when the package is handed over to the courier. 📦 This means no more delays impacting your LDR due to courier handover issues! 2️⃣ Seller Performance (VTR Monitoring) 📊 The Validity of Tracking Numbers (VTR) is now under scrutiny! TikTok Shop will track VTR in the “Ship by Seller” option, and sellers will receive feedback on their performance. 📈 Monitor your VTR performance in the Seller Centre to ensure you’re meeting the new standards. 💡 Pro Tip: Stay ahead of these changes by keeping your dispatch process smooth and tracking details accurate. This will protect your shop’s performance score and ensure happy customers! If you’re selling on TikTok Shop UK, make sure to stay updated and optimize your processes. Need help navigating these changes? Drop a comment or DM me! Let’s talk strategy. 🚀 #TikTokShop #eCommerce #Fulfilment #SellerPerformance #TiktokshopUK

Exciting news for TikTok Shop sellers! 📣 TikTok Shop is making it easier than ever to manage returns and order cancellations. 🔄 What's new? Customized rejection reasons to match your customer's concerns. Tailored options based on your product type. Evidence submission for select reasons to clarify your decisions. Benefits for sellers: Faster and easier return management. Reduced misunderstandings and disputes. Enhanced customer experience through clearer communication. Plus, we've updated cancellation reasons to ensure accuracy and consistency. Best practices for canceling orders: Choose the right reason every time. Keep your SFCR below 2.5% to avoid penalties. Thank you for partnering with TikTok Shop! Let's continue to provide the best possible shopping experience for our customers. #TikTokShop #SellerTips #Returns #Cancellations #Ecommerce #CustomerService #BusinessGrowth

🚀 Fulfilled By TikTok (FBT) is going hard on the incentives for brands to join. 💡 Did you know that TikTok subsidises shipping costs for all FBT orders over £20? This means zero cost to the seller! Plus, starting from October 25th, their standard shipping fee for orders under £20 will drop from £3.48 to just £2.99 across the UK. ✨ This is a fantastic opportunity for: - SMEs to finally access competitive shipping rates. - Brands recently kicked out of Amazon warehouses to find a new platform. - For everyone to maximise profits during the busy peak season. - New sellers to jump on TikTok Shop and scale fast. If you’ve been thinking about joining TikTok Shop, now’s the time! 🌟 #ecommerce #socialcommerce #TikTokShop #FBT #PeakSeason #Fulfillment #DigitalMarketing #TikTokForBusiness

TikTok Shop is making returns and cancellations a breeze! 💨 We've updated our system to offer: Customized rejection reasons to match customer concerns. Tailored options based on your product type. Evidence submission for clear explanations. Benefits for sellers: Faster and easier return management. Reduced misunderstandings and disputes. Enhanced customer experience through clearer communication. We've also refined cancellation reasons for accuracy and consistency. Best practices: Choose the right reason for cancellations. Keep your SFCR below 2.5% to avoid penalties. Let's continue to provide the best shopping experience on TikTok Shop! #TikTokShop #SellerTips #Returns #Cancellations #Ecommerce #CustomerService #BusinessGrowth

Here's one of the biggest flaws I'd love to see TikTok Shop fix: Product reviews Product reviews form the overall shop score which affects shop performance and traffic, meaning when people leave negative product reviews about the courier service instead of the product itself (not the brands fault) this is undoubtedly affecting their shop performance and revenue. Name me one courier that doesn't ever have any delays, chooses perfect safe places, never damages parcels and deliveries to the right address on time. You can't. Every single courier service experiences problems. So, why should the brand be penalised? I would love to see negative product reviews about couriers removed or a review appeal process in place to protect brands. What do you think? #tiktokshop #tiktok #consumers #socialcommerce

Great news for Tiktok shop sellers! You can now issue partial refunds to customers. Here's how it works: If you sent a £10 product to a customer who encountered an issue but is willing to keep the item, you can negotiate a partial refund. For instance, you can offer a £5 refund as compensation and let the customer keep the product, avoiding additional shipping costs. Previously, you had to refund the entire order amount. Even if a customer bought two items worth £10 each and wanted to return only one, a full refund of £20 was required. This change allows for more flexible and cost-effective solutions for both sellers and customers. #tiktok #tiktokupdate #tiktokexpert #tiktoknewupdate #tiktokshop #tiktokstore

Exciting News for TikTok Shop Sellers! We're thrilled to announce that starting July 16th, 2024, you'll be able to initiate partial refunds and negotiate with buyers directly from the Seller Center for refund requests! What is Partial Refund? This game-changing feature allows you to offer a partial refund to buyers for items that can't be returned, making the refund process more efficient and transparent. This additional resolution option not only improves the customer experience but can also lead to more sales! Stay ahead of the game and get ready to take your TikTok Shop experience to the next level! #TikTokShop #Ecommerce #Sellers #PartialRefund #CustomerExperience #SalesBoost

🚨 Important TikTok Shop Update! 🚨 1- TikTok has changed how shipping options work for your account. 2- Old System: You could choose different shipping methods (Ship by Platform, Ship by Seller, or FBT) for each product. 3- New System: Now, the shipping method you select applies to all products in your account. 4- Impact: You can no longer set different shipping methods for individual products. 5- Action Needed: Review and adjust your shipping settings to align with this new change to ensure smooth order fulfillment.

🚨 Important TikTok Shop Update! 🚨 1- TikTok has changed how shipping options work for your account. 2- Old System: You could choose different shipping methods (Ship by Platform, Ship by Seller, or FBT) for each product. 3- New System: Now, the shipping method you select applies to all products in your account. 4- Impact: You can no longer set different shipping methods for individual products. 5- Action Needed: Review and adjust your shipping settings to align with this new change to ensure smooth order fulfillment.

TikTok Shop just gave high AOV brands a major boost! Interest-free credit card installments are now available for users on orders over $50. 🔥 We've seen a significant increase in brands with AOV >$100 succeeding on TikTok Shop recently. The new installment payment option is set to dramatically increase conversion rates for these brands. Here are five brands with AOV >$100 that achieved over $1M in GMV in the last 30 days. This level of success wasn't happening a few months ago. TikTok is pressing all the right buttons! Best of all, the credit card installment payment option comes at no cost or fees to brands. It's a no-brainer. P.S. Struggling with your TikTok Shop growth? DM me “TTS Boost”. #TikTokShop #Ecommerce #SocialCommerce #DigitalMarketing #SalesStrategy #RetailInnovation #TikTokForBusiness #OnlineShopping #MarketingTrends #BusinessGrowth