Nicole Heaton’s Post

Hey TikTok Shop Owners! 📣 Exciting news is on the way! Starting from 4th November, TikTok Shop is making changes to two important metrics that could make a big difference for your business. The long-awaited update to the Late Dispatch Rate (LDR) is here! 🚚 The metric will now be based on "Ship to Ready to Ship" instead of "Transit." This means if your courier doesn’t update the shipment status, it won’t impact your account health anymore. 🎉 Get ready for a smoother selling experience! 🙌 #tiktok #tiktokshop #TTS #TTSHOP #Ecommerce #SellerUpdates #OnlineBusiness #TikTokUpdates

Mastering Product Returns & Refunds on TikTok Shop 🚀 Handling returns and refunds efficiently is crucial for keeping your customers happy and boosting trust in your brand. Swipe through to master the process: 1️⃣ Why Efficient Return Management Matters 2️⃣ Clear Return & Refund Policies 3️⃣ Seamless Return Process 4️⃣ Quick Refund Processing 5️⃣ Track Returns & Learn from Feedback 6️⃣ Keep Customers in the Loop Each slide offers essential tips to ensure smooth returns, happy customers, and better business outcomes! How do you manage returns on your TikTok Shop? Share your experience in the comments! 👇 𝐁𝐚𝐛𝐚𝐫 𝐊𝐡𝐚𝐥𝐢𝐥 𝐄𝐧𝐚𝐛𝐥𝐞𝐫𝐬 𝐂𝐨𝐧𝐬𝐮𝐥𝐭𝐚𝐧𝐭 𝐋𝐚𝐡𝐨𝐫𝐞 #babarkhalil #businessconsultant #amazonserviceprovider #ecommercebusiness #enablers #TikTokShop

Exciting news for TikTok Shop sellers! 📣 TikTok Shop is making it easier than ever to manage returns and order cancellations. 🔄 What's new? Customized rejection reasons to match your customer's concerns. Tailored options based on your product type. Evidence submission for select reasons to clarify your decisions. Benefits for sellers: Faster and easier return management. Reduced misunderstandings and disputes. Enhanced customer experience through clearer communication. Plus, we've updated cancellation reasons to ensure accuracy and consistency. Best practices for canceling orders: Choose the right reason every time. Keep your SFCR below 2.5% to avoid penalties. Thank you for partnering with TikTok Shop! Let's continue to provide the best possible shopping experience for our customers. #TikTokShop #SellerTips #Returns #Cancellations #Ecommerce #CustomerService #BusinessGrowth

Violation Details: TikTok Shop is committed to providing a trusted and seamless shopping experience for our community, including creators, buyers, and sellers. However, unusual activity has been detected on your account. Required Documents for Reinstatement: 1) ID card next to a handwritten note with your shop name and the date. 2) Company certificate. 3) EIN Certificate. 4) Original company document. 5) Inventory invoice or bank statement. Note: Dropshipping is not recommended on TikTok Shop, especially for new users. Personally, I have successfully reinstated five TikTok Shops by submitting the required documents mentioned above. If you have all the necessary details, there is no need to worry. For those facing reinstatement issues, simply follow the outlined process. There is no need to pay someone to reinstate your account. #tiktok #tiktokshop #reinstate #ecommerce #tiktokmademebuyit #suspended #violation

TikTok Shop played a very well! It used mass marketing strategy in the start to capture the market, establish a new presence as an e-commerce platform and once it acquired a substantial customer base and a good product catalog on its platform - it has started quality checks, filtration to ensure the quality of products, supply chain, customer service is not compromised, it started protecting brands either they are on their platform or not by implementing a very good policy for IPR. I mentioned in many posts and videos that you should start before July, take the first mover advantage. Note: Future on TikTok Shop is of Private Labels and Authentic & Authorised Reselling Products. Start working on both of these today or you will the money on table. #tiktokshop #exommerce #tiktokshopuk #tiktokshopusa

Fulfillment by Tiktok shop Benefits (FBT) TikTok Shop fulfillment is a gold mine for brands right now because TikTok Shop is offering 3 months of free storage, Additionally, on the backend, they rank the FBT listings and assign supply chain managers to guide the FBT management, etc. TikTok also ensures that products are shipped within 24 hours, so the chances of earning a Star Shop badge increase by 90%. Getting FBT increases your chances of having an category manager. This manager can help you to build your brand, improve your product listings, find creators to promote your products, make user-generated content, pick the right sales campaigns, and fix any account issues. How can you get FBT? Currently, TikTok Shop is offering FBT to sellers who are achieving 70 orders per day. However, if you regularly reach out to the supply chain through emails and share your daily and monthly sales along with your shop code, they are granting FBT access. Try FBT and free yourself from fulfillment tensions. #tiktokshopusa #tiktokshop #tiktokshopping #tiktokmademebuyit #tiktokshopfbt #tiktokshopfulfillment #tiktok #shopsuspended #compliance #shopclosure #violationticket #externalpurchases #suspendedaccounts #accountclosure #shopcompliance #suspendederror #zerolistings #buyermessages #feedback #reviews #tiktokshop #suspendedtoday #complianceissues #externalwebsites #shopclosures #violations #accountclosurenotice #suspendedaccountserror #tiktokviolations #shopregret #complianceviolation #buyerinstruction #shopsuspension #newaccounts #follow #followme #tiktoksales #dropshipping #productlisting

TikTok Shop has a variety of policies to ensure a safe and effective marketplace. Here’s a summary of key policies:👉 Seller Eligibility: Sellers must meet certain criteria, including having a valid business license and adhering to local regulations. Product Listings: Products must comply with TikTok’s content guidelines and local laws. Misleading or false claims, as well as prohibited items, are not allowed. Pricing: Sellers should ensure their pricing is transparent and accurately reflects the cost. Price changes must be communicated clearly. Shipping and Returns: Sellers are responsible for timely shipping and handling of returns. Policies for returns and refunds should be clearly stated. Customer Service: Sellers must provide responsive customer service and handle complaints professionally. Prohibited Conduct: Fraudulent activity, spam, and harassment are strictly prohibited. Sellers must also avoid intellectual property infringements. These policies help create a secure environment for both buyers and sellers on TikTok Shop. For detailed information, you should refer to TikTok’s official documentation or support resources.👈#tiktok #tiktokshop #ecommerce #trending #fiver #sale #amazon #producthunting

🚀 Exciting Update to TikTok Shop's Late Dispatch Rate Policy! 🚀 Starting November 6, 2024, TikTok Shop is rolling out a major improvement to the Late Dispatch Rate Policy. Here’s what’s changing: 👉 No More Stress Over Carrier Scans! You no longer need orders scanned by the carrier within the dispatch SLA. As long as valid tracking information is added within the dispatch SLA, orders will NOT be marked as "Late Dispatch." 👉 Simplified Order Management Orders without tracking information will automatically be categorized under “To Ship” in the Seller Center, giving you a clearer view of pending dispatches. Plus, the Late Dispatch Rate display based on 2 business days will be removed, freeing up your dashboard from unnecessary pressure points. #TikTokShop #Ecommerce #OrderFulfillment #SLA #BusinessUpdates #LateDispatch

US customers who purchased something at #TikTokShop - where have they also recently bought within last 12 months? Question: When there is the biggest overlap with Amazon - what does it tell us? Answer: It’s signalizing us clearly how dominant Amazon‘s eCommerce penetration actually is. Question: Why every second TikTok shopper also purchased on #Etsy? Answer: Both platforms are pretty supporting the creator game, therefore it’s clear to see numbers like this. Question: Why #Temu in position 3? Answer: Because they are actively driving tons of traffic into the TikTok platform. Question: Why #HotTopic? Answer: TikTok is dominating the music biz of today. Hot Topic is providing us with the merchandising stuff. What’s your take ? Thank you to EMARKETER !

🚨 Important TikTok Shop Update! 🚨 Hey sellers! There’s a key change you need to know about. TikTok has updated the shipping options so that the shipping method you choose will apply to your entire account instead of being set on a per-product basis. This means you won’t be able to choose different shipping methods for individual products anymore. Instead, you’ll need to decide on one shipping method (Ship by Platform, Ship by Seller, or FBT) for everything you sell. To keep things running smoothly, make sure to review your shipping settings and adjust your strategy to fit this new requirement. It’s important to stay on top of this update to avoid any issues with your orders. #TikTokShop #ShippingUpdate #EcommerceNews #SellerTips