Chloe Shih

Chloe Shih Chloe Shih is an influencer

Product • Prev. Discord, Meta, TikTok, Google • Forbes 30U30

Los Angeles, California, United States
125K followers 500+ connections

About

Hi, I'm Chloe! I'm a content creator and product lead. You've probably seen my posts on working in product as a woman of color in tech. I share career advice and adulting stories - follow my journey here:
⮕ Youtube: https://www.youtube.com/@chloeshih
⮕ Instagram: https://www.instagram.com/chloe.shih
⮕ Discord: https://discord.gg/colorsofchloe ⚉ join for career advice and my coworking community
⮕ TikTok: https://www.tiktok.com/@chloeshih
⮕ Twitter: https://twitter.com/colorsofchloe
⮕ Newsletter: http://eepurl.com/hpcPCD

For business and sponsor inquiries, email: [email protected]
For other inquiries, email: [email protected]

I do not check or respond to LinkedIn mail. For career advice, please ask in my Discord server.

My professional background is in Product, BD, and Ops from my work at Discord, Facebook/Meta, Caffeine, Google, and TikTok. I lead teams around making the digital world a fun and safe place to discover communities, express yourself, and make meaningful connections with others.

I've built products around comment moderation, community engagement, event management, safety reporting, and creator monetization.

Activity

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Experience

  • Discord

    Discord

    2 years 5 months

    • Discord Graphic

      Product Manager, Creator Revenue

      Discord

      - 1 year 1 month

      Mission: Helping creators monetize on Discord.

      • Spearheaded the full 0-1 launch of Server Shop, the one-stop shop for creators to sell downloadables, subscriptions, and premium roles in their communities.
      • Launched Media Channels, a new channel type to share premium photos and videos to your subscribers
      • Launched Server Subscriptions (on iOS), a monthly subscription where server owners can offer premium services - private chats, exclusive content, announcements, special roles -…

      Mission: Helping creators monetize on Discord.

      • Spearheaded the full 0-1 launch of Server Shop, the one-stop shop for creators to sell downloadables, subscriptions, and premium roles in their communities.
      • Launched Media Channels, a new channel type to share premium photos and videos to your subscribers
      • Launched Server Subscriptions (on iOS), a monthly subscription where server owners can offer premium services - private chats, exclusive content, announcements, special roles - to premium members.

    • Discord Graphic

      Product Manager, Communities Engagement Lead

      Discord

      - 1 year 5 months

      Mission: Making Discord the home for your community.

      • Launched Forum Channels, a new channel type for organized conversations in your community
      • Owned product area of all Community Engagement tools (ie. Events, Stage Channels, Threads, Announcement Channels, Rules, etc.)

  • TikTok Graphic

    Lead Product Manager

    TikTok

    - 1 year 3 months

    Mountain View, California, United States

    Building a world where people can safely discover, create, and connect.
    • Product Lead for Harassment & Bullying
    • Current Product Areas: Livestream Safety, Creator Experiences, Community Moderation, ML models for safety (some product launches are featured in the articles linked)
    • Previous Product Areas: Elections Integrity & Misinformation, Global Data Privacy Protections, Content Moderation

  • Facebook Graphic

    Product Development Lead, Facebook Groups & Events

    Facebook

    - 1 year

    San Francisco Bay Area

    Drove the execution of timely and robust feature release cycles with my engineering teams for community creators and leaders. We build tools for people to create content online, collaborate with each other, and build connected communities.

    Responsibilities:
    • Launched Live Online Events on FB Lite as the PM
    • Shipped product quality features for Groups, Events, and future big bet products to enable connection and belonging on Facebook
    • Spearheaded large-scale quality…

    Drove the execution of timely and robust feature release cycles with my engineering teams for community creators and leaders. We build tools for people to create content online, collaborate with each other, and build connected communities.

    Responsibilities:
    • Launched Live Online Events on FB Lite as the PM
    • Shipped product quality features for Groups, Events, and future big bet products to enable connection and belonging on Facebook
    • Spearheaded large-scale quality programs, QA and triage operations, and quality roadmapping (for our org over 300+ engineers and designers)
    • Led systematic feedback touchpoints using principle-based strategies, market and user research, and holistic analyses of Partnerships, Community, QA, Help Center, and more to drive product roadmap priorities

  • Caffeine Graphic

    Senior Manager, Creator Partnerships

    Caffeine

    - 2 years 4 months

    Redwood City, CA

    Senior Manager, Creator Partnerships
    • Head of creator partnerships strategy for top gaming and creative arts clientele in live media entertainment.
    • Led business development deals, programming, and shows to build first-ever episodic shows in the 21 Century Fox and Caffeine Joint Venture studio on the Fox Lot in Los Angeles.

    Product Launches
    • Launched features around monetization, Android app, creator growth, digital goods, scheduled live programming.

    Caffeine is the…

    Senior Manager, Creator Partnerships
    • Head of creator partnerships strategy for top gaming and creative arts clientele in live media entertainment.
    • Led business development deals, programming, and shows to build first-ever episodic shows in the 21 Century Fox and Caffeine Joint Venture studio on the Fox Lot in Los Angeles.

    Product Launches
    • Launched features around monetization, Android app, creator growth, digital goods, scheduled live programming.

    Caffeine is the social broadcasting platform for gaming, entertainment, and the creative arts. Backed by Andreessen Horowitz, Greylock Partners, and 21st Century Fox at $147M.

  • Google Graphic

    Associate, Staffing Operations & Analytics

    Google

    - 1 year

    Sunnyvale, CA

    • Built automated SQL workflow dashboard that enabled real-time interviewer capacity analysis
    • Led site-specific strategy and operations for Seattle-Kirkland clientele and reduced weekly interview scheduling time by 30% and resolve time by 200 hrs in 2016.
    • Interfaced with remote teams to design technical panels for 500+ software candidates, 3,500+ interviewers, and 130+ recruiters/sourcers.

    Mission: Making the Google interview process as efficient, nimble, and fun as possible.

  • Boeing Graphic

    Asset Management Analyst Intern

    Boeing

    - 4 months

    Charleston, South Carolina Area

    • Developed cloud-based portal for internal asset requests that reduced order fulfillment processing time by 12% per order
    • Project managed team of engineers to launch a process manufacturing dashboard saving $100,000+ per month on Boeing 737 production
    • Facilitated meeting management workshops, diversity report-outs, and team-building activities for the 60+ employees

    Mission: Building IT tools to make internal asset management run as smoothly as possible.

  • Vengo Labs Graphic

    Data Consultant (Externship)

    Vengo Labs

    - 4 months

    Greater New York City Area

    • Designed an optimal stocking algorithm for vending machine inventory to improve profit margins on $13,000+ per year based on average product shelf life
    • Produced a price-demand sensitivity analysis report through analyzing raw purchase data (8,300+ orders)
    • Developed a patron loyalty program that systematically forecasts current/future most-frequent-buyers through a transitional probability matrix

    ---
    Vengo Labs is an NYC-based design, software, and media company that…

    • Designed an optimal stocking algorithm for vending machine inventory to improve profit margins on $13,000+ per year based on average product shelf life
    • Produced a price-demand sensitivity analysis report through analyzing raw purchase data (8,300+ orders)
    • Developed a patron loyalty program that systematically forecasts current/future most-frequent-buyers through a transitional probability matrix

    ---
    Vengo Labs is an NYC-based design, software, and media company that revolutionizes product marketing through vending machines.

    Mission: Designing a smart inventory stocking model for cool, hip vending machines in taxis and bars in NYC

  • Howard Hughes Medical Institute Graphic

    Data Science Research Fellow

    Howard Hughes Medical Institute

    - 4 months

    Claremont, CA

    • Worked in the Ecomorphology Lab at W.M. Keck Sciences under Professor Lars Schmitz to study the effect of secondary transitions to diurnality on morphological evolution in Strigiformes (owls)
    • Quantified evolution in owl eye morphology by modeling standardardized major axis regression methods in R (5,500+ eye measurements)
    • Researched rare fossil collections at Peking University and the Institute of Vertebrate Paleontology and Paleoanthropology in Beijing, China
    • Presented at 2013…

    • Worked in the Ecomorphology Lab at W.M. Keck Sciences under Professor Lars Schmitz to study the effect of secondary transitions to diurnality on morphological evolution in Strigiformes (owls)
    • Quantified evolution in owl eye morphology by modeling standardardized major axis regression methods in R (5,500+ eye measurements)
    • Researched rare fossil collections at Peking University and the Institute of Vertebrate Paleontology and Paleoanthropology in Beijing, China
    • Presented at 2013 W.M. Keck Sciences Poster Session, 2013 Brown-bag Student Talks, and the 2013 HHMI Poster Session

    Mission: Investigating the evolution of the eye through owl research.

Education

  • Columbia University Graphic

    Columbia University in the City of New York

    B.S. Operations Research

    The Fu Foundation School of Engineering and Applied Science
    ➥ Tau Beta Pi Honors, Cum Laude
    ➥ George Wendell Memorial Award Winner
    ➥ Zvi Galil Engineering Award Winner

  • Pitzer College Graphic

    Pitzer College

    B.A. Management Engineering

    Member of the Claremont Colleges
    ➥ Cum Laude Honors

Volunteer Experience

  • Global Leadership Organization Graphic

    Director, Board Of Directors

    Global Leadership Organization

    - 4 years

    Education

    A 501(c)3 that trains and coaches rising young leaders in academia, nonprofits, and industry in social transformative leadership. This global organization builds leaders in LA, SF, NY, Austin, and Taiwan.

    https://www.gloleadership.org/

  • INFORMS Graphic

    President

    INFORMS

    - 1 year

    New York chapter of the Institute for Operations Research and the Management Sciences

    Empowering the next generation of industrial, operations, management, and financial engineers in New York City.

    Zvi Ghalil Award Winner

  • Columbia Organization of Rising Entrepreneurs Graphic

    Director Of Programming

    Columbia Organization of Rising Entrepreneurs

    - 1 year

    We're the voice of entrepreneurship in New York City.

    Marketing strategy, content curation and development, marketing design, A/B experimentation, program management

  • Circle K International Graphic

    Lieutenant Governor

    Circle K International

    - 2 years

    Role: Led 9 colleges/universities from Glendale to Claremont in service, leadership, and fellowship.

    Programming: Coordinated 12 Divisional Council Meetings (DCMs), 626 Night Market Benefit Volunteer Fundraiser, Phoenix Benefit Cafe Night for the ELIMINATE Project, District Convention Talent Show Finalist

    Accomplishments: 55% overall membership growth, 40 member increase to monthly divisional council meetings, quadrupled divisional attendance to the largest district events in…

    Role: Led 9 colleges/universities from Glendale to Claremont in service, leadership, and fellowship.

    Programming: Coordinated 12 Divisional Council Meetings (DCMs), 626 Night Market Benefit Volunteer Fundraiser, Phoenix Benefit Cafe Night for the ELIMINATE Project, District Convention Talent Show Finalist

    Accomplishments: 55% overall membership growth, 40 member increase to monthly divisional council meetings, quadrupled divisional attendance to the largest district events in Circle K International history

    Awards:
    Distinguished Division Award, 2013
    Distinguished International Lt. Governor Award, 2013
    Jack Luther Hall of Fame, 2014

  • Intercollegiate Taiwanese American Students Association (ITASA) Graphic

    Assistant Director, Programs

    Intercollegiate Taiwanese American Students Association (ITASA)

    - 2 years

    Exploring and celebrating Taiwanese American identity in order to connect, inspire, and empower its community.

    Program management, database management, documentation development.

  • City of Hope Graphic

    Research Assistant

    City of Hope

    - 2 years

    A private, not-for-profit clinical research center, hospital and graduate medical school known for cancer treatment.

    Past role: Hospital Volunteer

    • Interned under Dr. Susan Kane in Department of Tumor Cell Biology investigating mechanisms to the trastuzumab (Herceptin®) antibody for human breast cancer; Executed and examined Western blots, bacteria cultures, and PCR
    • Served and shadowed in Department of Nursing Oncology, Nursing Case Management, Blood Donor Center, and…

    A private, not-for-profit clinical research center, hospital and graduate medical school known for cancer treatment.

    Past role: Hospital Volunteer

    • Interned under Dr. Susan Kane in Department of Tumor Cell Biology investigating mechanisms to the trastuzumab (Herceptin®) antibody for human breast cancer; Executed and examined Western blots, bacteria cultures, and PCR
    • Served and shadowed in Department of Nursing Oncology, Nursing Case Management, Blood Donor Center, and Helford Guest Services

  • Community Impact Graphic

    Development Associate

    Community Impact

    - 1 year

    Serving underprivileged communities in Upper Manhattan through funding, leadership, and volunteer development.

    Grant/proposal writing, program and sponsorship management, database management

  • Pomona College Graphic

    Hackathon Webmaster

    Pomona College

    - less than a year

    Coordinating the largest Hack-a-Thon challenge in the Claremont area.

    • Managed the 5C Hack-a-Thon website to maintain registration, sponsors, logo design, project uploads, etc.
    • Member of the 5C Hack-a-Thon Planning Committee to host the semi-annual Hack-a-Thon tournament and Hack Week (coding boot camp.)

  • Minerva Project Graphic

    Product Intern

    Minerva Project

    - less than a year

    Minerva offers an innovative undergraduate program that combines four years of world travel with rigorous, interdisciplinary study through its online education platform.

    • Used software platform testing, content feedback, and user engagement analyses to improve first-year learning seminar curriculum and UX to support ed-tech development for the Product Team

  • Taiwanese American Citizens League (TACL) Graphic

    Counselor

    Taiwanese American Citizens League (TACL)

    - less than a year

    TACL-LID Camp
    Empowering youths in the Taiwanese American community through leadership, identity, and development training.

Skills

Courses

  • Accounting for Decision Making

    ECON086

  • Applied Integer Programming

    IEOR E4600

  • Biology (2 semesters)

    BIOL043L & BIOL044L

  • Biostatistics

    MATH058B

  • Calculus III

    MATH032

  • Chemistry (2 semesters)

    CHEM014L & CHEM015L

  • Data Structures Adv Programming w/ Lab

    CSCI062

  • Databases

    COMS W4111

  • Design/Agile Project Management and Engineering Lab

    IEOR E4573

  • Differential Equations + Modeling

    MATH102

  • Electronics with Laboratory

    PHYS128

  • Entrepreneurial Business Creation

    IEOR E4550

  • Entrepreneurship in Biotechnology

    BIOT W4180

  • Game Theory Models of Operations

    IEOR E4407

  • Industrial Economics

    IEOR E4003

  • Intro to Vocal Repertoire

    MUSI X3139

  • Introduction to Computer Science (JAVA)

    CSCI051

  • Linear Algebra

    MATH060

  • Mathematical Programming

    IEOR E3108

  • Mathematics: Directed Readings Probability

    MATH199

  • Microeconomics

    ECON052

  • Modern Physics

    PHYS035

  • Organic Chemistry (2 semesters)

    CHEM116L & CHEM117L

  • Physics (2 semesters)

    PHYS033L & PHYS033L

  • Production Inventory Planning

    IEOR E3402

  • Programming for Science + Engineering (MATLAB)

    PHYS108

  • Service Engineering

    IEOR E4615

  • Simulation

    IEOR E4404

  • Stochastic Models

    IEOR E3106

  • Studies in Operations Research

    IEOR E4205

Projects

  • Cascade Scheduling App

    -

    Role: Scrum Master

    • Working in a cross-functional team to develop an online scheduling tool by applying evidence-based product design, agile project planning, rapid MVP prototyping, iterative design sprint methodologies, and lean methodologies

    Other creators
    • Harry Lee
    • Robert Terrin
  • Application of Probability and Financial Modeling to Maximize Revenue for Vengo Labs

    -

    Data Consultant
    Guide team on operating efficiencies, multi-platform communication, and database/task management to drive growth and team engagement. Management techniques include Gantt chart scheduling and Global Leadership Organization method.

    Project Scope:
    Engagement strategies, product marketing and advertising, business analytics, optimal product mix strategies, product shelf-life modeling

    Other creators
    • Johnny Fells
    • Ayana Dawkins
    • Christy He
  • Voice Activated LED Photoset (Arduino, Bluetooth, Crafts)

    -

    Instructables that consisted of:
    • Creating and designing a DIY photoset with inserted LEDs (handcrafts and soldering)
    • Programming voice-activated LED commands and sequences in Arduino
    • Using Android's speech recognition to operate voice commands via Bluetooth

    http://www.instructables.com/id/Project-Suite-Bros-Voice-Activated-LED-Friendship-/

    See project
  • Ecomorphology Data Compilation on Strigiformes (owls)

    -

    Worked under Prof. Lars Schmitz at W.M. Keck Sciences to study the effect of secondary transitions to diurnality on morphological evolution in Strigiformes (owls)

    Researched rare fossil collections at Peking University and the Institute of Vertebrate Paleontology and Paleoanthropology in Beijing, China

    Presented at 2013 W.M. Keck Sciences Poster Session and 2013 Brown-bag Student Talks, 2013 HHMI Poster Session

  • Automatic Arduino-controlled Multi-Photo Taker with Live-View Display (Photo Booth Style)

    -

    A Photobooth prototype built with the Arduino microcontroller, LCD, motion sensor, HDMI monitor, Canon remote.

    http://www.instructables.com/id/Automatic-Multi-Photo-Taker-Photobooth-Style/

    See project
  • DC Power Supply

    -

    Instructables on creating a DC power supply using the AC wall voltage.

    Other creators
    See project
  • Lean Launchpad: MyJams

    -

    MyJams is the musical community that connects musicians, music lovers, and event managers for performance opportunities, exposure, and growth for up and coming bands and venues.

    Our 3-membered team developed MyJams through the Lean Launchpad course taught by Steve Blank at the Columbia Business School.

    Other creators
    • Chaun Michael Medeiros
    • Jeremy Pachter
    See project

Honors & Awards

  • Academic and Leadership Awards

    Columbia University

    George Wendell Memorial Award
    Zvi Galil Engineering Award
    Tau Beta Pi Honors Society

  • Circle K International Awards

    Circle K International

    Jack Luther Hall of Fame (Kiwanis International), 2014
    CKI Distinguished International Lt. Governor, 2013
    CKI Distinguished Divisional Excellence, 2013
    Kiwanis Foundation Scholar, 2011

Languages

  • Chinese - Mandarin

    -

  • English

    -

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