Venetia Rook

Venetia Rook

United Kingdom
889 followers 500+ connections

About

My ServiceNow journey started as a customer, with a global implementation of the platform…

Articles by Venetia

  • Why Performance Analytics?

    Why Performance Analytics?

    OK I admit it, I'm a bit of a reporting geek, so it was great to have a chance to share my short introduction to…

  • SmartGlance: The Message Behind the Concept

    SmartGlance: The Message Behind the Concept

    Perhaps I should get out more, but this really caught my attention recently, watching the videos from ServiceNow…

  • Innovise ESM is changing its name to Engage ESM

    Innovise ESM is changing its name to Engage ESM

    An exciting day for us as we launch our new brand at SITS (if you're around come and say hello to the team at stand…

  • ServiceNow - Reporting for the Geneva Generation

    ServiceNow - Reporting for the Geneva Generation

    Had a great day at the latest SNUG and a lot of conversations around Reporting and Performance Analytics. It seemed…

    2 Comments
  • ServiceNow Facilities Management

    ServiceNow Facilities Management

    Having over 20 years IT experience, specialising in Service Management, I've been watching the evolution of enterprise…

    2 Comments

Activity

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Experience

  • Methods Graphic

    Methods

    London, England, United Kingdom

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    London, England, United Kingdom

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    London, United Kingdom

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    London, United Kingdom

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    Warwickshire, UK

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    Warwickshire, UK

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Education

  • Stafford College

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Licenses & Certifications

Courses

  • Coaching for Success

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  • Foundation in Business Analysis

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  • ILM Level 3 Leadership & Management

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  • ITIL v3 Foundation

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  • LEAN Green Belt

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  • Level 300: Advanced Performance Analytics

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  • Service Now Performance Analytics for Administrators

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Projects

  • Service Management Toolset Replacement

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    Replaced HP OpenView Service Desk 4.5 with ServiceNow, choosing a SaaS solution.

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