Just came across this:
https://lnkd.in/gsg2B6yY
The New Zealand Government’s Service Modernisation Roadmap sets an ambitious three-year vision to unify and enhance digital government services. There’s a lot to admire here, but also a few challenges worth unpacking. 🚀
The positives:
✅ A strong focus on a customer-centric experience, which is essential for meaningful digital transformation.
✅ Investment in reusable digital components—a smart way to drive efficiency and consistency across agencies.
✅ Attention to data security and foundational practices, ensuring trust is built into every interaction.
The challenges:
🤔 While the roadmap emphasises agency collaboration, implementing cohesive, cross-agency initiatives is notoriously complex—will this vision translate into action?
🔍 The strategy seems ambitious in its scope, but how will success be measured? Clear KPIs and public accountability will be critical.
⚙️ With rapid technological advancements, is a three-year plan agile enough to adapt to future innovations and challenges?
Overall, it’s exciting to see such bold steps being taken to modernise public services. 🌟 But as with any transformation project, execution is everything. With the recent drastic reductions in funding across NZ government - what can actually be achieved?
What do you think—are these types of roadmaps enough to drive real change? Keen to hear your thoughts! 👇
