Quiz [IBM Storage Expert Care L2]

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the course.
Started on Thursday, October 31, 2024, 6:03 AM
State Finished
Completed on Thursday, October 31, 2024, 2:37 PM
Time taken 8 hours 33 mins
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Question 1 Which of the following hardware is NOT

Incorrect supported by IBM Storage Expert Care?

Points out of
1.00 IBM FlashSystem
IBM TS7700 

IBM SAN Volume Controller (SVC)

IBM Storage Scale System
Question 2 The IBM Storage Expert Care service and
Correct support bundle is pre-priced and designed
to be a simpler process for selecting and
Points out of
contracting service for the IBM
1.00
FlashSystem 9200. What services are Back Next
included in the IBM Storage Expert Care
Premium tier?

IBM Hardware Maintenance, IBM

Software Maintenance, IBM Storage
Insights, IBM Storage Technical
Account Manager, Enhanced response
time, and IBM Remote Code Load
upgrade.
IBM Hardware Maintenance, IBM
Software Maintenance, IBM Storage
Technical Account Manager, Enhanced
response time, and IBM Remote Code
Load upgrade.
IBM Hardware Maintenance, IBM 
Software Maintenance, Predictive
Support with IBM Storage Insights
Pro, IBM Storage Technical Account
Manager, Enhanced response time,
and IBM Remote Code Load
upgrade.
IBM Hardware Maintenance, IBM
Software Maintenance, Predictive
Support with IBM Storage Insights
Pro, IBM Storage Technical Account
Manager, IBM Media Retention
Services, and IBM Remote Code Load
upgrade.
Question 3 You are negotiating with a client for signing
Correct an IBM Storage Assurance Perpetual
contract for IBM Storage FlashSystem.
Points out of
What is the available duration for new
1.00
hardware purchases? Back Next

2 or 4 years only.
3 or 5 years only.
4 or 8 years only. 
2, 4, 6, or 8 years.

Question 4 A client needs an enterprise-grade storage

Correct solution and decides to purchase several
IBM Storage Fusion HCI (hyper-converged
Points out of
infrastructure) storage units. When would
1.00
you recommend, they purchase IBM
Storage Expert Care services?

When the systems are 2 years old

During the warranty period
After the warranty ends
At the point of sale 

Question 5 IBM Software Maintenance services, also

Correct known as subscription and support,
provides subscriptions, fixes and code
Points out of
defect support. What IBM Storage Expert
1.00
Care for IBM FlashSystem service tiers
include IBM Software Maintenance?

IBM Storage Expert Care Premium tier

for select IBM FlashSystem models.
IBM Storage Expert Care Advanced 
and Premium tier for select IBM
FlashSystem models.
IBM Storage Expert Care Basic and
Advanced tiers for select IBM
FlashSystem models.
IBM Storage Expert Care Basic tier for
select IBM FlashSystem models.
Question 6 Remote Code Load (RCL) is a service
Correct provided with the IBM Storage Expert Care
Premium tier and allows for code updates
Points out of
to be performed by remote support
1.00
engineers. How many times a year is theBack Next
service provided?

Remote Code Load upgrades are 

provided twice each year.
Remote Code Load upgrades are
provided once each year.
Remote Code Load upgrades are
provided three times each year.
Remote Code Load upgrades are
provided when new code is available.

Question 7 During a business call, the client is asking

Incorrect about the very last day they can renew their
IBM Storage Expert Care contract for their
Points out of
IBM Flash Systems. What answer does the
1.00
seller give them?

It is not possible to renew the contract

at any time.
At any point in time. 
At the end of the contract.
After the first 6 test months are
expired.
Question 8 Many clients rely on IBM to provide
Incorrect machine set up services. Your client has
selected the IBM FlashSystem 7200. Can
Points out of
the client rely on IBM to provide machine
1.00
set up? Back Next

Machine set up services can be 

selected with IBM Storage Expert
Care Basic and Advanced, in
countries where ServicePacs are
available at no additional charge. If
ServicePacs are not available in the
client’s local country, these
services can be purchased and
delivered by Lab Services.
Machine set up services can be
selected with any IBM Storage Expert
Care tier, in countries where
ServicePacs are available at an
additional charge. If ServicePacs are
not available in the client’s local
country, these services can be
purchased and delivered by Lab
Services.
Machine set up services can be
selected with IBM Storage Expert Care
Advanced, in countries where
ServicePacs are available at an
additional charge. If ServicePacs are
not available in the client’s local
country, these services are available to
be delivered by Lab Services.
Machine set up services can be
selected with IBM Storage Expert Care
Premium in countries where
ServicePacs are available at no
additional charge. The services will be
delivered by Lab Services.
Question 9 If a hard disk drive (HDD), solid-state drive
Correct (SSD), or flash memory becomes damaged
the defective media components typically
Points out of
become the property of the manufacturer.
1.00
IBM Media Retention Services permits Back Next
clients to retain flash memory or hard drive
devices that are being replaced as part of
an IBM service action. How can the clients
purchase this service?

IBM Media Retention Services is a 

complementary service to IBM
Storage Expert Care and is available
to purchase as a separate contract.
IBM Media Retention Services is
included with the IBM Storage Expert
Care Advanced and Premium tier.
IBM Media Retention Services is
included with IBM Storage Expert Care
and is available to purchase as a
separate contract.
IBM Media Retention is a
complementary service to IBM Storage
Expert Care and is available to
purchase under the same contract.
Question 10 IBM has bundled services for the IBM
Incorrect Storage Expert Care for IBM FlashSystem
7300 Advanced tier. What services are
Points out of
included with the Advanced tier?
1.00
Back Next

IBM Hardware Maintenance, IBM

Support Line for Storage, IBM Storage
Virtualize, and Predictive Support with
IBM Storage Insights.
IBM Hardware Maintenance, 
Enhanced response time, IBM
Remote Code Load, and Predictive
Support with IBM Storage Insights
Pro.
IBM Hardware Maintenance, IBM
Software Maintenance, IBM Support
Insights Pro, and Predictive Support
with IBM Storage Insights.
IBM Hardware Maintenance, IBM
Support Line for Storage, IBM Storage
Technical Account Manager, and
Predictive Support with IBM Storage
Insights Pro.

Question 11 On a presentation in front of a client you are

Incorrect discussing IBM Storage Expert Care
for IBM Storage Scale System. You are
Points out of
explaining the services included in the
1.00
Premium tier. Which service is NOT
included?

Enhanced response time

IBM Remote Code Load
IBM Storage Technical Account
Manager
Predictive Support 
Question 12 A business you are working with has a
Correct service repair issue on the IBM DS8000
R9.3 they purchased over a year ago. If
Points out of
they did not purchase IBM Storage Expert
1.00
Care services is their hardware still under
Back Next
warranty?

No, the base warranty for the IBM

DS8000 R9.3 is 6 months.
Yes, the base warranty for the IBM
DS8000 R9.3 is 2 years.

No, the base warranty for the IBM 

DS8000 R9.3 is 1 year.
Yes, they can purchase IBM Hardware
Maintenance at any point after the
warranty expires.

Question 13 Clients signing a contract for IBM Storage

Correct Expert Care can select services tiers at the
time of hardware purchase. What are they?
Points out of
1.00

Basic, Advanced, and Premium. 

Basic, Advanced, and Exclusive.
Base, Mid-term, and Advanced.
Advanced, Premium, and Premium
Extra.
Question 14 IBM Storage Insights Pro tool provides an
Correct unparalleled level of visibility across a
client’s storage environment to help them
Points out of
manage complex storage infrastructures
1.00
and make cost-saving decisions. What other
Back Next
benefits do clients gain with this tool?

Improved capacity planning, 

increased storage utilization, and
enhanced performance monitoring.
Improved capacity planning, decreased
storage utilization, and enhanced
performance monitoring.
Improved capacity planning, decreased
storage utilization, and performance
monitoring.
Decreased capacity planning,
increased storage utilization, and
enhanced performance monitoring.

Question 15 An IBM Storage Technical Account Manager

Incorrect (TAM) is a highly specialized subject matter
expert with deep technical expertise on
Points out of
IBM Storage platforms who can provide
1.00
significant value to an organization. What
does the TAM plan for client success
include?

Welcome call, single point of contact,

remote code support, proactive
support, and knowledge sharing.
Welcome call, single point of 
contact, code currency, issue
prevention, knowledge sharing, and
ultimate client advocate.
Quick start, single point of contact,
code currency, knowledge sharing, and
ultimate client advocate.
Quick start, single point of contact,
code currency, critical issue
prevention, knowledge sharing, and
ultimate client advocate.
Question 16 You’re talking to the CIO and they tell you
Correct that they don’t want any code updates done
remotely. They ask you if there is another
Points out of
way where IBM can upgrade their code. You
1.00
tell them what? Back Next

Onsite Code Load can be selected 

with IBM Storage Expert Care
Premium as an optional Feature
Code, for an additional charge.
Remote Code Load is included with
IBM Storage Expert Care Premium,
there is not an option to add onsite for
an additional charge.
Onsite Code Load is not included with
IBM Storage Expert Care Premium and
an exception request would need to be
completed.
Onsite Code Load can be selected with
IBM Storage Expert Care Premium as
an optional Feature Code, for no
additional charge.
Question 17 With IBM Storage Expert Care Premium tier,
Correct you gain dedicated support from an IBM
Storage Technical Account Manager (TAM).
Points out of
What support is provided by the TAM?
1.00
Back Next

The TAM focuses on a successful

product installation and host a post-
installation welcome call to direct you
to other support contacts.

The TAM is a single point of contact

only to resolves problem if there is an
issue.
The TAM focuses only on developing
proactive code roadmap
recommendations.

The TAM focuses on proactive 

actions to prevent issues before
they occur and a single point of
contact for problem resolution.

Question 18 Your client is refreshing their datacenter

Correct and has decided to purchase the IBM
FlashSystem storage platform. They are
Points out of
interested in a personalized service and
1.00
support experience that includes a
dedicated technical account manager to
provide proactive and reactive hardware
and software maintenance, remote code
load upgrades and continuous support
monitoring. What service tier do you
recommend?

IBM Storage Expert Care – Basic tier

IBM Storage Expert Care – 

Premium tier
IBM Storage Expert Care – Advanced or
Premium tier

IBM Storage Expert Care – Advanced

tier
Question 19 An IBM Storage Technical Account Manager
Incorrect (TAM) is assigned when clients select the
IBM Storage Expert Care Premium tier.
Points out of
What set of deliverables is provided by the
1.00
IBM TAM? Back Next

Welcome call, technical support plan,

quarterly activity reports, and quarterly
interlock.

Welcome call, technical support plan,

monthly activity reports, and quarterly
interlock.

Welcome call, technical support 

plan, quarterly activity reports, and
monthly interlock.
Welcome call, technical assessment,
monthly activity reports, and monthly
interlock.

Question 20 Your client usually purchases IBM

Correct Hardware Maintenance services for their
IBM Storage products. They plan on
Points out of
purchasing a new IBM FlashSystem. What
1.00
system do sellers need to use to create a
proposal?

CHIS

ISAT
eConfig 

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