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    Centralization of Testing Services Enables American Leading Casino and Resort Operating Company To Optimize and Transform Application

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    Ashok Jagtap

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    Centralization of Testing Services Enables American Leading Casino and Resort Operating Company To Optimize and Transform Application

    Uploaded by

    Ashok Jagtap
    69 views4 pages

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    69 views4 pages

    Centralization of Testing Services Enables American Leading Casino and Resort Operating Company To Optimize and Transform Application

    Uploaded by

    Ashok Jagtap

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 4

    www.hcltech.

    com

    True and tested


    Transformation
    with hcl’s testing coe
    Centralization of testing services enables American leading casino and
    resort operating company to optimize and transform application portfolio
    and reduce cost of testing by 11%

    Business
    Assurance &
    Testing

    CUSTOMER DESCRIPTION
    Client is a leading international developer of multi-use integrated resorts. Its resorts feature
    high-end accommodations, gaming and entertainment, convention and exhibition facilities,
    celebrity chef restaurants and clubs.

    BUSINESS NEED
    Client is establishing a Support Center (“GSC”) based in Singapore to provide certain IT
    services to its properties spanning multiple locations in Las Vegas and two other locations.
    As a part of the company’s strategic initiative, testing organization is to be centralized and
    moved to a shared service model. The key objectives of the customer included:
    • Reducing operating costs over the term by at least 25% through labor arbitrage,
    productivity improvements and optimization in the areas of Application Development,
    Quality Assurance, Service Desk Support etc
    • Improving time to market of new features and capabilities
    • Improving service delivery capabilities , service performance and SLAs thus ultimately,
    improving end user customer satisfaction
    • Achieve standardization of processes
    • Enhance transparency and internal control

    HCL’s APPROACH
    Prior to HCL, software testing within the client organization was undefined and largely
    manual, the test environments were fragmented and planning was very limited.
    HCL partnered with the client to institute a Testing Center of Excellence (TCoE) FLSL
    solutions by means of scheduling KT sessions on the various applications. On basis of
    the KT effectiveness, the program was gradually expanded across multiple locations in all
    the three client geographies. HCL also provided testing services in the areas of functional
    testing, SOA testing, device based testing, testing on Kiosk and load testing to the client.

    CASE STUDY
    Over a period of 18 months (Transition + Steady State), the scope of the Testing Center of
    Excellence expanded from:
    • Functional testing to Regression testing, Mobile testing, Device testing and Performance
    testing. The TCoE will be expanded to perform automated regression testing to address
    the problem of inadequate regression test coverage due to reduced cycle time
    • Testing on iSeries to .Net, Mobile devices, Gaming Slot machines, Marketing and
    Gaming Kiosks, POS terminals etc
    • One location in one geography to multiple locations in all the three client geographies

    CENTRALIZATION OF TESTING BUSINESS CRITICAL


    OPERATIONS
    SETTING UP OF FOUNDATION LEVEL TCOE
    HCL initiated the engagement by understanding business expectations and analyzing
    application landscape.
    The transition complexity was understood and release plan was thoroughly studied in this
    phase.
    As the next step towards setting up of foundation level TCoE, the below mentioned
    activities were performed:
    • Set up transformation governance
    • Organize demand management
    • Pilot knowledge portal
    • Define engagement dashboards
    • Lean Implementation
    • Standardize processes
    • Setup value portal
    • Define test environment process
    • Optimize test tools
    The Tools, Solution & Competency adopted in this phase are as below:
    • Develop SME Development Framework
    • Implement Requirement Ambiguity Testing
    • Customize Test Factory in a Box
    • Training Academy
    • Core Flexi model
    TCoE operationalization
    Processes are centralized with group metrics in this phase. Testing is integrated into the
    lifecycle, processes are standardized and supported centrally, review gates and quality
    assurance are in place and continuous improvement initiatives are introduced. For
    measuring the performance, test metrics are gathered across the test organization, QA
    reviews and inspections become integral part of the process and automation is increased
    in the process. Cycle time reduction and productivity improvements are key objectives of
    this phase.

    CASE STUDY
    HCL customized and integrated QA process and work flows with HCL’s proprietary test
    service platform ‘ Test Factory In a Box’ (TFiB) in this phase, SLA’s were re-base lined,
    Knowledge Management was shared and attempt was to Shift testing to left.
    As the next step towards Operationalizing TCoE, the below mentioned activities were
    performed:
    • Capture value added
    • Fine tune communication & Reporting
    • Measure & tune Horizontal services
    • Centralize Demand Management
    • Implement test environment monitoring and Tools as a service
    The Tools, Solution & Competency adopted in this phase are as below:
    • Implement SME Development Framework
    • Optimize regression pack
    • Implement TFiB
    • Improving reusability
    TCoE optimization
    QA thought leadership is built and has an enterprise level influence. QA is driven by
    continuous improvement and metrics, technology and personnel who are largely centralized
    and there is widespread use of automation. Cost saving is key objective of this phase.
    HCL performed continuous Improvement, fully operational TFiB and Testing as a Service
    was in place as a starting point to this phase.
    The Tools, Solution & Competency adopted in this phase are as below:
    • Right / Cross skilled team
    • Tools driven Risk Based Testing
    • Plan to implement regression Automation pack, script maintenance etc

    IPs and FRAMEWORKS ADOPTED


    • SME Development Framework – Framework for skill based proficiency development
    and mapping of QA SMEs in business domain, technology, tools and processes.
    • NexGen framework – Plan for NexGen Automation framework is being prepared to
    setup automation factory and fast track automation
    • Risk Based Testing – RBT is based on MoSCoW approach (Must Test, Should Test,
    Could Test or Won’t Test). It ensures maximum impact of testing with the available
    resources.
    • Requirement Ambiguity Testing – is used to identify defects from the requirements
    phase itself.
    • Training Academy – Testing and domain specific training programs to build a team of
    SMEs on various technical and functional areas.
    • Cost of Quality (COQ) – CoQ approach allows client organizations to identify problem
    areas and monitor its progress in a measurable manner.
    • Core Flex Resourcing – Using the HCL resource pool for the project in order to meet
    the uneven demand during test lifecycle.

    CASE STUDY
    BENEFITS
    • The Testing Center of Excellence (TCoE) enabled the client to scale up existing testing
    services and offer new services with higher quality, shorter delivery time and reduced
    cost. Key benefits include:
    Cost Savings
    • HCL’s TCoE helped client to reduce testing costs by 11% through resource optimization
    and productivity improvements. Further economies of scale led to decreasing
    incremental unit costs.
    Improved Quality of Deliverables
    • The TCoE led to improvements in quality of service through near-zero defect delivery
    through setting up TCoE processes. Over 99% defects were detected before the
    system went live.
    • Improved quality of software led to higher customer satisfaction.
    Scalable Management Approach
    • The scalable team structure, governance mechanism and reusable processes were
    replicated across all the TCoE initiatives across the organization.
    Enhanced productivity
    • Reusable artifacts, knowledge assets and processed helped to improve team
    productivity. About 4% of the annual savings occurred via efficiency gains.
    • Overall, the Testing Center of Excellence strategy enabled the client to achieve
    operational excellence and enhance business value. These contributed to quantifiable
    improvements in customer satisfaction levels.

    Hello there! I am an Ideapreneur. I believe that sustainable business outcomes are driven by relationships nurtured through
    values like trust, transparency and flexibility. I respect the contract, but believe in going beyond through collaboration,
    applied innovation and new generation partnership models that put your interest above everything else. Right now 95,000
    Ideapreneurs are in a Relationship Beyond the Contract™ with 500 customers in 31 countries. How can I help you?

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