Observability Maturity Assessment

Data sheet
Multicloud as a Service
Observability Maturity Assessment
Our Observability Maturity Assessment helps organizations

understand and improve performance management and
operational maturity.
Service overview Key benefits

We live in a digital age where business success is dependent • Alignment of business and IT goals and objectives
on application performance. However, this performance is • Recommended measurable KPIs to track improvement and
often hindered by layers of complexity. define success
Organizations turn to performance management tools to • A plan to lower operational costs, improve efficiencies and
address this complexity and improve proactive remediation. realize a greater return on investment
But, too often, these tools are isolated. With the unification of • Identification of high-level architectures and strategies to
application and network performance management tools, 360 achieve and support your desired performance management
observability platforms can be deployed to deliver end-to-end and operational state
monitoring visibility. This enables enterprises to use hybrid
infrastructure as a competitive advantage without sacrificing Deliverables
the ability to diagnose and prevent performance issues before
The following deliverables are provided at the conclusion of
users notice.
the engagement:
With our Observability Maturity Assessment, you can take an
• NTT Observability Maturity Assessment report:
important first step towards understanding and improving
your organization’s performance management and operational • A high-level report covering our findings and
maturity. The assessment provides: recommendations, and a general roadmap for achieving
your short- and long-term performance management goals
• A summary of your business goals and objectives
• Presentation and team review of the findings
• An analysis of gaps and overlap between your current state and recommendations
and desired future state
• Adoption and operational strategies for people, processes
and technologies to support your future state
• Recommendations and a high-level roadmap to achieve Identify the observability
short- and long-term performance management goals architectures and strategies needed
to support your organization.
Data sheet | Observability Maturity Assessment
How we deliver
We run a workshop in which you’ll receive expert guidance on completing a performance observability maturity assessment of your
IT estate. Utilizing an advisory approach and practical framework, the main objective of the assessment is to develop a realistic plan
to move your organization up the maturity model, as shown below.
Figure 1: Performance observability maturity model
The assessment comprises an analysis of your current • Traditional infrastructure status and performance
state, desired future state, a gap and overlap analysis of the • AIOps detects and securely resolves application issues fast
organization, including processes and technology, and expert
recommendations. Topics covered are listed below. Client responsibilities
Business goals and objectives What we’ll need from you:
• Technology transformation, competitive advantage, • Provide a designated representative to act as the focal
initiatives, risks, KPIs and other measurements contact point for our consultants to coordinate and deliver
the engagement.
Organization and process
• Provide information related to application and
• Operational workflow, organizational structure, roles and infrastructure systems.
process maturity and execution
• Enable access to any existing performance management
• Architecture and integrations product dashboards, as required, to assess the operational
Monitoring technologies health of the existing solutions.
• Instrumentation and streaming – application
performance management
• Synthetic user experience – path visualization Get in touch
• Digital experience monitoring – device and real If you’d like to find out more about our
user experience Observability Maturity Assessment,
• Logging – application, performance and SEIM speak to your Client Manager or
visit our website.
• Full packet capture and flows
2 | © Copyright NTT Ltd.

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Data sheet

Observability Maturity Assessment

Our Observability Maturity Assessment helps organizations

Service overview Key benefits

Figure 1: Performance observability maturity model

2 | © Copyright NTT Ltd.

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