Retirement Instructions Unemployment Porvenir

There are two types of withdrawal:
Requirements to withdraw Severance

For higher education.
 Copy of the payment receipt from the educational institution, authorized by the Ministry
of Education or certificate from the educational institution stating: Name of the student,
name of the course, tuition fee or semester to be completed.
 To pay credit with ICETEX, attach the account statement issued by ICETEX or the
account movement in which the name of the student, value of the debt or the amount to
be paid is reflected.
For diplomas and foreign language courses:
 Certificate from the educational entity that has been recognized by the Colombian
State of the entity, stating that the diploma or language course complements the
academic curriculum of your higher education.
For non-formal education, Work and Human Development:
 Present the approval resolution indicating that it is an education entity for “Work and
Human Development”; Within this resolution, the program to be taken must be
authorized, according to the enrollment order.
You must also attach the following documents if the withdrawal is for:
 Spouse: Copy of marriage registration.

 Permanent partner: sworn statement specifying the time of cohabitation, this must be
equal to or greater than two years.
 Child: copy of the civil birth registration.
For home purchase.
 Identification document and photocopy enlarged to 150%.
 Original letter on company letterhead, which includes: the signature, name and position
of the person authorizing the employer and informing that it will be verified that the
Severance Payments will be invested in the purchase, improvement or release of real
estate, property tax or payment of mortgage credit intended for the member's home.
This document must contain the following data:
 Your full names and identification number.
 Authorized value.
 Names and identification of the beneficiary (it may be a third party or the affiliate
himself).
 Name what is dictated in article 21 of law 1429 of 2010.
It is important that your employer remembers its obligation to verify and monitor the
investment of the authorized money when the withdrawal concept is for the purchase of
a home or rental repair.
Due to termination of contract.
 Original contract termination support; in any of the following conditions:
1. Original letter from your employer addressed to Porvenir SA informing you of the
termination of your employment contract, your full name and identification document
number.
2. Communication of acceptance of your resignation, with letterhead and original

signature of your employer, stating your full name and identification document
number.*
3. Support of your settlement with letterhead and original signature of your employer.*
4. Labor certification stating the start and end time of your employment contract (with
original signature)*
*This document cannot be presented in case of withdrawal through the Banco AV
Villas offices.
Note: If your company is in the process of liquidation, you must present an original
letter signed by the company's liquidator and a copy of the Chamber and Commerce
certificate stating the name of the liquidator. If the company was completely liquidated,
you must present the following documents:
 Letter informing you that you do not know the location of the employer, dates on which
you worked and exonerating Porvenir SA from any future claim.
 Certificate from Chamber and Commerce stating that the company was liquidated, or
the business registration has not been renewed. Important: all supporting documents
and employer signatures must be originals; photocopies or digital signatures are not
accepted.
For military service.
 Written communication signed by your employer informing you that you have been
called to perform military service.
Due to change to full salary.
 Original letter with signature from your employer informing you of the change to full
salary and the date from which it begins
By employer substitution.
 Written communication from the former employer, in which they report that an employer
substitution occurred and the date from which it begins.
Due to the death of the member.

Your beneficiaries must present at the Porvenir offices the documents indicated in the
Severance Due to Member Death withdrawal form .
If you are independent.
Present the following documents to withdraw the Severance Payments:
 Identification document.
 Photocopy of your ID enlarged to 150%.

Make the request for withdrawal of
Severance Payments through the
channels authorized by Porvenir:
Through Porvenir Web:
How do we pay you? Keep in mind:
Credit
Cash Log in to your account and do it here
Check
Via Reval:
How do we pay
Where?
you?
Cash (Up to 8
SMMLV) Through the Reval offices in Bogotá, Barranquilla,
Check (Up to 50 Bucaramanga, Cali, Cartagena and Medellín.
million)
Through AV Villas Bank:

How do we pay you? Where?
Only for withdrawals Through 225 Av Villas offices throughout
less than 28 SMLMV. Colombia (Except Barranquilla and Cartagena)
Through the Customer Service line for

payment at Banco de Bogotá
How do we
Where?
pay you?
Check
1. Contact the Customer Service Line in: Bogotá at 744 76 78,
Cali 485 72 72, Barranquilla 385 51 51, Medellín 604 15
55, Rest of Colombia 01 8000 510 800 and from cell phone
at #857 and request the withdrawal of Severance Payments
marking 1 and then option 6.
2. Once you finish validating your document number, they

will ask you for a password. If you do not have one, an
advisor will assign you one and you will be able to continue
Only withdrawing your Severance Payments.
3. After providing all your information and withdrawal

concept, select the Banco de Bogotá branch or a Porvenir
office according to your preference.
4. When claiming the withdrawal, make sure you bring all the
documentation that the advisor requested.
Through the website requested by your

employer
How do we
Where?
pay you?
With this service, your employer can conveniently and
safely process the withdrawal of workers in advance
through authorization templates and through an official
of your company previously authorized and registered at
one of the Porvenir offices.
Check, Please note the following:

account credit
and bank
transfer
 Choose a Porvenir office with which you will apply the
business service
 Authorizes and registers the official who will process

and file the Severance withdrawal documents in the
selected Porvenir office.
Through the Porvenir offices
How do we pay
Where?
you?
Credit to Go to any of the 54 Porvenir offices in Colombia with

account or the necessary documents according to your type of
check procedure

Retirement Instructions Unemployment Porvenir

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Retirement Instructions Unemployment Porvenir

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There are two types of withdrawal:

Requirements to withdraw Severance

For diplomas and foreign language courses:

For non-formal education, Work and Human Development:

 Spouse: Copy of marriage registration.

 Child: copy of the civil birth registration.

For home purchase.

 Identification document and photocopy enlarged to 150%.

 Your full names and identification number.

 Name what is dictated in article 21 of law 1429 of 2010.

Due to termination of contract.

 Identification document and photocopy enlarged to 150%.

 Original contract termination support; in any of the following conditions:

2. Communication of acceptance of your resignation, with letterhead and original

For military service.

 Identification document and photocopy enlarged to 150%.

Due to change to full salary.

 Identification document and photocopy enlarged to 150%.

 Identification document and photocopy enlarged to 150%.

Due to the death of the member.

 Photocopy of your ID enlarged to 150%.

Through AV Villas Bank:

Through the Customer Service line for

2. Once you finish validating your document number, they

3. After providing all your information and withdrawal

Through the website requested by your

Check, Please note the following:

 Authorizes and registers the official who will process

Credit to Go to any of the 54 Porvenir offices in Colombia with

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