Sony Kdl-32ex657 40ex657 46ex657 Chassis Az3f Ver.1.0 Segm.p-2a STM

Self Diagnosis
Supported model
HISTORY INFORMATION FOR THE FOLLOWING MANUAL:
SERVICE / TRAINING MANUAL

AZ3F Chassis
ORIGINAL MANUAL ISSUE DATE: 4/2012 Segment: P-2A
Version Date Subject

1.0 04/5/2012 Original Manual Release Date
LCD Digital Color TV
9-883-886-01
Self Diagnosis
Supported model
SERVICE / TRAINING MANUAL

AZ3F Chassis
Segment: P-2A
KDL-32EX657
LCD Digital Color TV
9-883-886-01
MODEL LIST
MODEL COMMANDER DESTINATION MODEL COMMANDER DESTINATION
KDL-32EX657 RM-YD079 COLUMBIA
9-883-886-01
TABLE OF CONTENTS
Cautions and Warnings...................................................................................iii Section 4 - Disassembly/Part Number Information.....................................16
Table-Top Stand Removal............................................................................16
Section 1 - Features and Overview.................................................................1
Rear Cover Removal....................................................................................17
Features.........................................................................................................1
Handling the LVDS FFC Connector..............................................................18
Specifications.................................................................................................1
Disconnecting the LVDS FFC Connector................................................18
Checking the Accessories..........................................................................2
Connecting the LVDS FFC Connector.....................................................18
Chassis Overview...........................................................................................3
Main Board (BAPS) and Power Supply Board (GL2/GL4) Removal............19
Overall Circuit Description..............................................................................4
Panel Brackets and LCD Panel Removal.....................................................20
Main Board................................................................................................4
Cleaning the LCD Panel..........................................................................20
Power Supply Board..................................................................................4
Connectors...................................................................................................21
IR Board.....................................................................................................4
Screws..........................................................................................................21
Switch Unit.................................................................................................5
Accessories and Packaging.........................................................................22
LCD Panel Assembly.................................................................................5
Miscellaneous...............................................................................................22
Section 2 - Troubleshooting............................................................................6 Optional Accessories....................................................................................22
Overview........................................................................................................6 Wire Dressing...............................................................................................23
Updating the Software...............................................................................6
Section 5 - Updates and Adjustments..........................................................24
Self Diagnosis Function..................................................................................6
Overview......................................................................................................24
Standby LED Blink Count..........................................................................6
Software Updates for Customers.................................................................24
Viewing the Self Check Diagnosis History.................................................7
Software Updates for Servicers....................................................................24
Triage Chart....................................................................................................9
Software Update Responsibility...............................................................25
Section 3 - Flow Charts and Diagrams.........................................................10 Checking the Software Version................................................................25
Block Diagram..............................................................................................10 Completing Service Requirements
No Power................................................................................................. 11 When Replacing the Main Board..................................................................25
Standby LED Blinking..............................................................................13 Updating the Software.............................................................................25
No Picture................................................................................................14 Selecting the Segment Code...................................................................26

Selecting the Destination.........................................................................28
Selecting the Model Name.......................................................................28
Adding the Serial Number........................................................................29
Confirming the Model ID and Product ID.................................................31
KDL-32EX657/40EX657/46EX657 i
TABLE OF CONTENTS
Clearing the Self Diagnosis Self Check Information................................32

Resolving an 8 Blink Error............................................................................33
Verifying There is an 8x Error..................................................................34
Resetting the TV to Factory Condition.....................................................34
Updating the Software.............................................................................34
Replacing the Main Board.......................................................................34
Completing Service Requirements When
Replacing the LCD Panel or TCON Board ..................................................35
Updating the Software.............................................................................35
Confirming the Model ID and Product ID.................................................35
Resetting the Panel Operation Time........................................................36
Clearing the Self Diagnosis Self Check Information................................37
Optional Adjustments...................................................................................38
Enabling VCOM to Adjust the Picture......................................................38
Setting White Balance Adjustments.........................................................39
Resetting the TV to Factory Condition..........................................................39
Resetting the TV to Factory Condition Using Service Mode....................39
APPENDIX A: ENCRYPTION KEY COMPONENTS..................................... A-1
KDL-32EX657/40EX657/46EX657 ii
CAUTIONS AND WARNINGS
CAUTION
These servicing instructions are for use by qualified service personnel only.
To reduce the risk of electric shock, do not perform any servicing other than
that contained in the operating instructions unless you are qualified to do so.
WARNING!!
An isolation transformer should be used during any service to avoid possible
shock hazard, in case of live chassis.
! SAFETY-RELATED COMPONENT WARNING!!

There are critical components used in LCD color TVs that are important for
safety. These components are identified with shading and ! mark on the
schematic diagrams and the parts list. It is essential that these critical parts
be replaced only with the part number specified in the parts list to prevent
electric shock, fire, or other hazard.
NOTE: Do not modify the original design without obtaining written permission
from the manufacturer or you will void the original parts and labor warranty.
KDL-32EX657/40EX657/46EX657 iii
SETTING UP AND CARRYING THE TV

●● Disconnect all cables when carrying the TV.
●● Carry the TV with the adequate number of people; larger size TVs require two or more people.
●● Correct hand placement while carrying the TV is very important for safety and to avoid damage.
USE CAUTION WHEN HANDLING THE LCD PANEL

When repairing the LCD panel, be sure you are grounded by using a wrist band.
When installing the LCD panel on a wall, the LCD panel must be secured using the 4 mounting holes on the rear cover.
1. Do not press on the panel or frame edge to avoid the risk of electric shock.
2. Do not scratch or press on the panel with any sharp objects.
3. Do not leave the module in high temperatures or in areas of high humidity for an extended period of time.
4. Do not expose the LCD panel to direct sunlight.
5. Avoid contact with water. It may cause a short circuit within the module.
6. Disconnect the AC power when replacing the backlight or inverter circuit.
(High voltage occurs at the inverter circuit at 650Vrms.)
7. Always clean the LCD panel with a soft cloth material.
8. Use care when handling the wires or connectors of the inverter
circuit. Damaging the wires may cause a short.
9. Protect the panel from ESD to avoid damaging the electronic
circuit (C-MOS).
10. During the repair, DO NOT leave the Power On for more than
1 hour while the TV is face down on a cloth.
KDL-32EX657/40EX657/46EX657 iv
CLEANING THE LCD PANEL

CAUTION: When cleaning the TV, be sure to unplug the power cord to avoid any chance of electric shock.
Clean the cabinet of the TV with a dry soft cloth.

Wipe the LCD screen gently with a soft cloth.
;; Stubborn stains may be removed with a cloth slightly moistened with a solution of mild soap and warm water.
;; If using a chemically pretreated cloth, please follow the instruction provided on the package.
;; Never use strong solvents such as a thinner, alcohol or benzine for cleaning.
;; Periodic vacuuming of the ventilation openings is recommended to ensure proper ventilation.
;; Do Not use paper towels, any type of abrasive pad, rags, rubber or vinyl materials to clean the screen. Using these materials could easily scratch the
screen which may result in permanent damage.
;; Do Not use any cleaning product containing alkaline/acid cleaner, scouring powder, or volatile solvent, such as alcohol, ammonia, benzine, thinner or
insecticide. Using any of these harsh cleaners may result in permanent damage to the screen.
;; Do Not spray water or detergent directly onto the TV screen . If liquid drips into the bottom of the screen it may cause a failure.
KDL-32EX657/40EX657/46EX657 v
SAFETY CHECK-OUT 3. Measuring the voltage drop across a resistor by means of a VOM
or battery-operated AC voltmeter. The “limit” indication is 0.75 V, so
After correcting the original service problem, perform the following safety analog meters must have an accurate low voltage scale. Nearly all
checks before releasing the set to the customer: battery-operated digital multimeters that have a 2 VAC range are
suitable. (see Figure A)
1. Check the area of your repair for unsoldered or poorly soldered
connections. Check the entire board surface for solder splashes To Exposed Metal
and bridges. Parts on Set
2. Check the interboard wiring to ensure that no wires are “pinched” or

touching high-wattage resistors.
3. Check that all control knobs, shields, covers, ground straps, and
mounting hardware have been replaced. Be absolutely certain that AC
0.15 µF Voltmeter
you have replaced all the insulators. (0.75V)
4. Look for unauthorized replacement parts, particularly transistors,
that were installed during a previous repair. Point them out to the
customer and recommend their replacement.
5. Look for parts which, though functioning, show obvious signs of Earth Ground
deterioration. Point them out to the customer and recommend their
Figure A. Use an AC voltmeter to check AC leakage.
replacement.
6. Check the line cords for cracks and abrasion. Recommend the
replacement of any such line cord to the customer. HOW TO FIND A GOOD EARTH GROUND
7. Check the antenna terminals, metal trim, “metallized” knobs, The cover-plate retaining screw on most AC outlet boxes is at earth ground.
screws, and all other exposed metal parts for AC leakage. Check Verify the AC outlet box retaining screw ground by connecting a 60W to
leakage as described in “Leakage Test”. 100W incandescent (not a neon or fluorescent lamp) between the hot side of
the receptacle and the retaining screw. Try both slots, if necessary, to locate
the hot side on the line; the lamp should light at normal brilliance if the screw
LEAKAGE TEST is at ground potential. (see Figure B)
The AC leakage from any exposed metal part to earth ground and from all Trouble Light
exposed metal parts to any exposed metal part having a return to chassis, AC Outlet Box
must not exceed 0.5 mA (500 microamperes). Leakage current can be
measured by any one of three methods.
1. A commercial leakage tester.
Follow the manufacturers’ instructions provided with the tester.
2. A battery-operated AC milliammeter.
Figure B. Checking for earth ground.
KDL-32EX657/40EX657/46EX657 vi
SECTION 1 - FEATURES AND OVERVIEW
FEATURES SPECIFICATIONS
The AZ3F chassis is one of several designs for the 2012 model line of Sony Sistema
Sistema de TV Análogo: NTSC 3.58 / PAL-M / PAL-N
Bravia® LCD televisions. This manual covers the following models: Digital: DVB-T2/T
Cobertura de canales VHF: 2-13, UHF: 14-69
KDL-32EX657 CATV (Análogo): 1-135
Sistema del panel Panel LCD (pantalla de cristal líquido)
KDL-40EX657 Salida de bocinas 10 W + 10 W
Tomas de entrada/salida
KDL-46EX657 CABLE/ANTENNA Terminal externa de 75 ohms para entrada de señal de radiofrecuencia
(Cable/Antena)
The BRAVIA® EX65x series LED LCD HDTVs have incomparable picture VIDEO IN 1 Entrada de video/audio (izquierda-derecha)
quality and an ultra-thin design (Entrada de video 1)
COMPONENT IN YP B P R (video componente): 1080p (50, 60 Hz), 1 080i (50, 60 Hz), 720p (50, 60 Hz),
●● Brilliant Full HD (1080p) picture quality 576p, 576i, 480p, 480i
Entrada de audio (izquierda-derecha)
●● X-Reality™ Engine that creates crisp detail in each scene VIDEO IN 2 Entrada de video (contacto común de componente)
(Entrada de video 2)
●● Bright picture & thin design with Edge LED backlight HDMI IN 1/2/3/4 Video: 1080p (30, 50, 60 Hz), 1 080/24p, 1 080i (50, 60 Hz), 720p (30, 50, 60 Hz),
(Entrada HDMI 1/2/3/4) 720/24p, 576p, 576i, 480p, 480i, Formatos de PC
●● One-touch access to the Sony Entertainment Network™ and apps 1
Audio: PCM lineal de dos canales 32; 44,1y 48 kHz, 16, 20 y 24 bits, Dolby Digital
Entrada de audio analógico (minitoma estéreo) (sólo HDMI IN 2, común con PC IN
●● Skype™ ready1 (entrada de PC))
ARC (sólo HDMI IN 1)
●● PC and tablet content2 on your TV w/ Intelligent Connect AUDIO OUT (Salida de Minitoma estéreo
audio)/Auriculares
●● Media Remote™ app to control your TV with a smartphone 2 DIGITAL AUDIO OUT Toma óptica digital (PCM lineal de dos canales, Dolby Digital)
(OPTICAL)
●● Wi-Fi® adaptor included to stream HD entertainment. PC IN (Entrada de PC) RGB analógico (Conector D-sub de 15 pines)
PC/HDMI 2 AUDIO IN Entrada de audio (minitoma estéreo) (común con HDMI IN 2)
(Entrada de audio de PC/HDMI
2)
L AN C one c tor 1 0 B A S E -T /1 0 0 B A S E -T X ( L a ve loc id a d d e la c one x ión p od ría va ria r e n
función del entorno de red. No se garantizan la tasa de comunicación ni la calidad de
comunicación 10BASE-T/100BASE-TX para este TV.)
U S B /D L N A C ons ulte e l i-M a nua l p a ra e l forma to c omp a tib le .
1. Broadband speed of at least 2.5 Mbps recommended (10 Mbps for HD). Content subject
to change and may require fees. Skype requires CMU-BR100 camera sold sep. Subject to
Skype’s terms and conditions.
2. Requires devices connected to the same wireless home network.
KDL-32EX657/40EX657/46EX657 1
Nombre del modelo KDL-
Alimentación y otras especificaciones
46EX65x 40EX65x 32EX65x
CHECKING THE ACCESSORIES
Requisitos de alimentación 110-240 V ca, 50/60 Hz
Control remoto (1)*1
Consumo de en uso 111 W 104 W 74 W
potencia en espera Menos de 0,3 W Pilas de tamaño AAA (2)
Tamaño de pantalla* (cm) 80,1
(medido diagonalmente) (pulgadas)
116,8 101,6
31,5 Soporte de sobremesa (1)*2
46 40
(32 clase) Tornillos de fijación para el soporte de
Resolución del monitor 1 920 puntos (horizontal) × 1 080 líneas (vertical)
Dimensiones* con soporte (mm) sobremesa (M5 × 16) (3)
1 074 × 669 × 241 941 × 595 × 241 753 × 490 × 226
Tornillos de montaje para el soporte de
sin soporte (mm) 1 074 × 651 × 60 941 × 576 × 60 753 × 472 × 60 sobremesa (M5 x 16) (2)
patrón de orificios Manual de instrucciones (este manual) y
de montaje mural 300 × 300 200 × 200
(mm) otros documentos
tamaño de *1 Consulte el número del modelo impreso en el
tornillos de
M6 (8-12mm) control remoto.
montaje mural
*2 Se requiere ensamblar la base de soporte de
(mm)
sobremesa. Para ensamblar la base de soporte
Peso* con soporte (kg) 16,4 13,6 9, 7 de sobremesa consulte el folleto suministrado.
sin soporte (kg) 14,1 11,3 7, 8
Accesorios suministrados Consulte la verificación de los accesorios.
Accesorios opcionales Soporte de montaje mural: SU-WL500
Unidad de cámara y micrófono: CMU-BR100
Adaptador de LAN inalámbrica USB: UWA-BR100
Temperatura de funcionamiento 0 ºC – 40 ºC
* El tamaño, las dimensiones y el peso de la pantalla son valores aproximados.
• La disponibilidad de los accesorios opcionales dependerá de los países, regiones, modelo del TV
y de las existencias.
• El diseño y las especificaciones están sujetos a cambios sin previo aviso.
KDL-32EX657/40EX657/46EX657 2
CHASSIS OVERVIEW
The primary circuits in the AZ3F chassis consist of a Main Board (BAPS Board), Power Supply Board (GL2 Board for 32” models, and GL4 Board for 40” & 46”
models), the IR Board (HL Board), the Switch Unit, and the LCD Panel Assembly which includes the TCON Board.
NOTE: For connector part number information, refer to “Connectors” on page 21. For Wire Dressing information, refer to “Wire Dressing” on page 23.
GL2
BAPS GL4
SWITCH SWITCH
UNIT BAPS
UNIT
TCON
TCON
HL HL
BOARD LAYOUT FOR KDL-32EX657 ONLY BOARD LAYOUT FOR KDL-40EX657/46EX657ONLY
KDL-32EX657/40EX657/46EX657 3
OVERALL CIRCUIT DESCRIPTION Scan Converter: Signal processing circuit that performs resolution
conversion (aspect ratio) and interlaced to progressive scan (IP)
“Block Diagram” on page 10 provides an overview of the AZ3F conversion.
chassis. The following are descriptions of the boards and their functions.
AUDIO AMPLIFIER
MAIN BOARD The main speaker audio amplifier (IC4601) and sub-woofer amplifier
Common to all models the Main Board, designated as the BAPS Board, (IC4701) amplifies the digital audio output of the X-Reality processor and
contains the TV control, video, and audio processing circuitry. All these sends it to the speakers.
functions are accomplished using the X-Reality Processor IC9000.
TEMPERATURE SENSOR
TUNER The temperature sensor detects over-temperature conditions on the Main
The tuner is a combination ATSC/NTSC unit. It can receive traditional Board, LCD Panel, or ambient room temperature and sends the shutdown
analog NTSC signals via cable or terrestrial along with ATSC digital signal to the processor.
signals via terrestrial (8VSB) or cable (64 or 256 QAM).
POWER SUPPLY BOARD
X-REALITY PROCESSOR There are different Power Supply Boards used in the models in this
IC9000 performs the majority of the necessary audio and video manual. The type of board depends on the size of LCD panel. They are:
processing on the Main Board. ●● GL2 Board (for 32” models)
TV Microprocessor: The CPU internal to the X-Reality processor ●● GL4 Board (for 40” and 46” models)
controls all aspects of the television functions. Input from the user
along with monitoring of critical circuits is also performed by this CPU. There are 3 distinct sections on the power supply:
Digital Audio and Video Decoder: The MPEG2 and Digital Dolby Standby Supply: Continuously operational as long as AC power is
audio streams are received from the tuner for decompression. All video applied, the standby supply generates 3.3V for the circuits requiring power
sources which are not native 1920 X 1080p 60HZ are scaled to this while the unit is turned off. An unregulated 19V line is present to provide
resolution. Digital audio content is output to the class D amplifier for power to the main relay, PFC and main power supply at turn-on.
processing and amplification. Main Supply: Once the power supply receives a power-on command
HDMI Input and Switching: The customer can select the HDMI1, from the CPU on the Main Board, the main switching supply is turned on
HDMI2, HDMI3, HDMI4 input via the HDMI switch IC5500. Each HDMI to provide a regulated 12V source and Audio 12V.
input contains a common EDI NVM (internal to IC5500) to provide Converter: Generates the B+ and B- voltages for the LED backlights.
display information data to any device connected via the HDMI inputs.
LVDS Transmitter: Integrated into IC9000 is a Low Voltage Differential IR BOARD
Signaling (LVDS) transmitter. This circuit converts the 8-bit parallel
RGB video information into a set of high speed serial lines for noise- Designated as the HL Board, the IR Board contains the power, standby,
free transmission to the TCON Board circuits located internally to the and timer LED’s that are located on this board along with the IR remote
LCD Panel. receiver and light level sensor.
KDL-32EX657/40EX657/46EX657 4
SWITCH UNIT
This board contains the power, channel and volume up/down, and menu
buttons.
LCD PANEL ASSEMBLY

The LCD Panel Assembly includes the LCD Panel, TCON Board, and LED
Backlight system.
The LCD Panel contains the actual liquid crystals, color filters, and
polarizers. The liquid crystals are manipulated by the applied voltage to
pass a specific amount of light - from the backlite - depending on the level
of voltage applied.
The TCON performs all the control, timing, charge, and discharge functions
driving the operation of the LCD Panel.
A new LCD Panel assembly from parts will include the following items.
●● LCD Panel
●● TCON Board
●● LED Backlighting Components (varies)
TCON BOARD
The TCON Board communicates between the LCD Panel and the
microprocessor on the Main Board.
NOTE: The TCON Board is not available as a replacement part for all
models. To determine if the TCON Board is available as a replacement
part, refer to the LCD Panels Manual.
KDL-32EX657/40EX657/46EX657 5
SECTION 2 - TROUBLESHOOTING Self Diagnosis
Supported model
OVERVIEW SELF DIAGNOSIS FUNCTION

This chapter provides information regarding the Self Diagnosis feature in Critical voltages and circuit operations are monitored by the CPU on the
our TVs. Main Board. If an error is detected the Self Diagnosis function in the TV will
force the TV to shut down by the CPU. The monitored circuit in which the
fault occurred will automatically cause the CPU to blink the Standby LED
UPDATING THE SOFTWARE in groups of repeating sequences. The number of times the Standby LED
The Self Diagnosis function is designed to provide information regarding blinks indicates the possible cause of the problem.
the problem with the TV, however, there are several issues that may be
Not all of the available protect codes are used in every model. For example,
resolved by updating the TV software to the latest version. Always check
models that don’t have the local dimming feature do not use the 4X blink
the Sony site for any issues that are software related. Most symptoms that
error as this circuit is found in models that are backlit with fluorescent lamps.
are correctable by software updates involve communications issues with
The information in this section provides guidance in locating the possible
other devices or minor glitches in the operation of a specific function. Below
component causing the shutdown.
is a list of some of the symptoms that may be corrected with a software
update:
●● Fluctuations in picture brightness STANDBY LED BLINK COUNT
●● Intermittent picture freezing or noise 2 times
●● Problems with certain inputs (especially HDMI)

5 times
●● Intermittent or distorted audio
LED ON 0.3 sec.
●● Erratic remote control operation LED OFF 0.3 sec. LED OFF
3 sec.
●● TV turns on and off by itself

●● Loss of color
●● Internet connectivity
Standby LED
●● Certain features not working correctly
LED DISPLAY & BLINK COUNT
(photo or video file viewing)
KDL-32EX657/40EX657/46EX657 6
SECTION 2 - TROUBLESHOOTING
VIEWING THE SELF CHECK DIAGNOSIS HISTORY StandBy LED

Blink Count
Date and Time Display*
When an error is detected, the Self Check screen records the date(s) and Diagnosis
Item
the number of times the error occurred. This is helpful in confirming past
occurrences of an error, and for determining if an error is intermittent when
SELF CHECK
the customer is not sure what is causing the television to shut down. If the
screen displays a “0”, no error has occurred. 000 RESERVED --------------------- --------------------- --------------------- 00
000 RESERVED --------------------- --------------------- --------------------- 00
1. Take the TV out of deep Standby mode by pressing POWER to 002 MAIN_POWE --------------------- --------------------- --------------------- 00
turn on the TV. 003 DC_ALERT --------------------- --------------------- --------------------- 00
003 AUD_PROT --------------------- --------------------- --------------------- 00
2. Press POWER to turn the TV back off. 003 HDMI_EQ --------------------- --------------------- --------------------- 00
003 TU_DEMOD --------------------- --------------------- --------------------- 00
3. Press the following buttons on the Remote Commander within a 004 VLED --------------------- --------------------- --------------------- 00
second of each other: 004 LD_ERR --------------------- --------------------- --------------------- 00
005 HFR_ERR --------------------- --------------------- --------------------- 00
DISPLAY Channel 5 Volume - POWER 005 TCON_ERR 120123132522 120123113645 --------------------- 02 Error Count
(00-99)
005 P_ID-ERR --------------------- --------------------- --------------------- 00
006 BACKLITE --------------------- --------------------- --------------------- 00
007 TEMP_ERR --------------------- --------------------- --------------------- 00
* NOTE: This differs from accessing Service Adjustments Mode
007 FAN_ERR --------------------- --------------------- --------------------- 00
(Volume +) 010 EMITTER --------------------- --------------------- --------------------- 00
101 VPC_WDT --------------------- --------------------- --------------------- 00
102 MEPS_WDT --------------------- --------------------- --------------------- 00
103 HOST_WDT --------------------- --------------------- --------------------- 00
104 STBY_WDT --------------------- --------------------- --------------------- 00
00345 000333 06789
Panel operation time by hour (MAX:65535)

Boot count (MAX:65535)
Total operation time by hour (MAX:65535)
*Format of Error History = YYMMDDhhmmss example 120123132522= Jan 23, 2012 13:25:22 (1:25:22PM)
NOTE: date and time must be set for this to work
SAMPLE SELF CHECK DIAGNOSIS PAGE
KDL-32EX657/40EX657/46EX657 7
2X Blink - Main Power Error 7X Blink - Temperature Failure
A loss of REG12V from the power supply triggers this protect event. The If the temperature inside the television becomes excessive, the temperature
usual cause is a failure of the main switching supply. In some instances, sensor (located on the Main Board) notifies the TV to shut down and display
excessive loading on the secondary supply lines can cause the switching a 7X error. Excessive temperature errors will always occur when the TV
regulator to stop, or fail again, if a replacement board is installed. has been running a while and can be caused by excessive ambient heat or
improper ventilation of the television.
3X Blink- DC Regulator/Audio Error/HDMI/Tuner
If the television shuts down immediately, this can be caused by a defective
Several items are monitored on the main board. Any error detected in the temperature sensing IC or failure of the communications bus between the
following circuits will cause the television to shut down and generate a 3X IC and the microprocessor. Replacement of the Main Board is necessary.
error:
●● Loss of regulated B+ circuits 8X Blink – Not listed in Self Check
●● Audio amplifier failure The 8X blink code is mainly used during TV software development. Look in
TV’s service Self Check for error code history and notice at the bottom of
●● HDMI equalizer IC
the list WDT (Watch Dog Timer) error codes, in particular notice 103 HOST_
●● Tuner demodulator circuits WDT. If this error code appears, check for any additional documentation on
In most cases, replacement of the main board will remedy a 3X error. the Sony ESI site.
4X Blink – Balancer Error 10X Blink – IR Sync Transmitter Failure
NOT USED IN THIS MODEL SERIES NOT USED IN THIS MODEL SERIES
5X Blink - TCON Error

The 5X blink protection mode indicates a communications error between
the TCON Board and the X-Reality microprocessor on the Main Board. If
the TCON is available for replacement, replace the TCON. If the TCON is
not available, the LCD panel must be replaced since the TCON circuit is
part of the LCD panel assembly. In rare cases a loose or defective LVDS
cable could also be the cause.
6X Blink - Converter System Failure

An open LED in the backlight strings will cause an over-voltage condition
in the converter circuits. The symptom will be a momentary appearance
of the backlights (Sony logo may appear) followed by a 6X shutdown.
Replacement of the LCD panel is required to remedy this condition.
If the converter fails to generate voltage for the LED backlights, the low-
voltage protection circuits are activated and the television will shut down
with a 6X error. Replacement of the Power Supply Board should remedy
this condition.
KDL-32EX657/40EX657/46EX657 8
TRIAGE CHART
Use this general Triage Chart to determine what may possibly be causing the error before going out to the customers location.
1. Confirm the symptom from the customer. 5. Chart Color Code

2. Select that symptom from the chart.  RED DOT: (Primary) Most likely defective part
3. Bring the primary component listed for that symptom. ▲ BLUE Triangle: (Secondary) Possible defective part
4. Follow the associated flowcharts in the Training Manual to isolate the board.
Symptoms - Shutdown. Power LED
blinking red diagnostics sequences
Power Video Audio
Reference Whole Isolated
2X 3X 4X 5X 6X 7X 8X Dead Set No Video Screen Area No Audio
Distortion Distortion
Main Board  * ▲ ▲ ▲  
Power Supply   
IR Board
LCD Panel ▲ 
TCON  ▲ ▲
SERVICE BULLETIN  
SOFTWARE UPDATE 
Problem POWER POWER PANEL PANEL SOFT-
POWER TEMP
AUDIO (TCON) (INVERTER) WARE
*NOTE: REFER TO LCD PANEL SERVICE MANUAL IN REFERENCE * Immediate Shutdown After Power ON & 7X
LIBRARY DATABASE FOR CORRECT REPLACEMENT PARTS BASED ON
SERIAL NUMBER.
KDL-32EX657/40EX657/46EX657 9
SECTION 3 - FLOW CHARTS AND DIAGRAMS
BLOCK DIAGRAM
IC4701 L
SUB-
WOOFER
AMP R
L
IC4601
AMP
R
OPTICAL
RF TUNER
AUDIO OUT
VIDEO 1 CVBS
ANALOG AUDIO
OUT
VIDEO 2 CVBS/COMP
HDMI 1 IC9000
IC5500 A/V USB
HDMI 2 HDMI DECODER ADAPTER
HDMI 3 SWITCH VIDEO
EQ PROCESS
HDMI 4
PC HD15
EITHERNET
LVDS HFR
USB2.0 USB HUB
TCON
USB2.0 BAPS
LCD PANEL
LED
LED BACKLIGHTS
IR RX
SWITCH
LIGHT SENSE
UNIT
HL
POWER SUPPLY/
CONVERTER
AC IN
GL2 (32")
GL4 (40" & 46")
OVERALL BLOCK DIAGRAM
KDL-32EX657/40EX657/46EX657 10
NO POWER
CN6601
1 +OUT1
2 NC
3 NC
4 +OUT2
TO LED
CN6602 BACKLIGHTS
1 -OUT1
2 NC
3 NC
4 -OUT2
CN6205 CN6001
1 DC_DIMMER TCON_VCC 1
2 PWM_DIMMER AU_12V 2, 4
3 BL_ERR REG12V 3, 5
4 BLINKING AUDIO_GND 12, 8
5 BL_ON AUDIO_12V 7, 9
6 DIGITAL_STBY STBY3.3V 10
7, 8 AU_GND BLINKING 12
9~12 GND POWER_ON 13
13,14 REG12V PWM_DIMMER 14
17, 18 AU_12V DIGITAL_STBY 15
19 TCON_VCC DC_DIMMER 16
23 STBY3.3V BL_ON 17
26 TCON_ON BL_ERR 18
27 AC_OFF_DET AC_OFF_DET 19
28 POWER_ON TCON_ON 20
GL2 (32” model)

GL4 (40”/46” models) BAPS
POWER AND CONTROL BLOCK DIAGRAM
KDL-32EX657/40EX657/46EX657 11
No Power
Press power
Does red standby Yes button while Yes
High (3.3V) Power Supply
LED on front panel monitoring pin 3 of
on pin 3? Board*
light? CN6205 on power
supply board
No No
Yes See
Is standby LED High (3.3V) Yes
Protection Shutdown Main Board*
blinking? on CN6205/pin 2?
flowchart
No No
Power Supply
Board* Power Supply
Board*
NO POWER FLOWCHART
*For Part Number information, Refer to “Section 4 - Disassembly/Part Number Information” on page 16.
KDL-32EX657/40EX657/46EX657 12
STANDBY LED BLINKING

Protect
Shutdown.
Standby LED
Blinking
Yes Power Supply

2X
Board*
No
See Resolving an
8X
Yes 8x Error
3X Main Board*
No
No No After a while
5X 6X 7X Check ventilation
Yes Yes Imediately
TCON Power Supply Main Board*

(LCD Panel)* Board*
PROTECTION SHUTDOWN FLOWCHART
KDL-32EX657/40EX657/46EX657 13
NO PICTURE
No Video
Backlights No Power Supply

turned on? Board*
Yes
Any OSD Yes

graphics Main Board*
present?
No
Unplug LVDS
connector at
TCON while unit Any flashes No LCD Panel*
is running. This seen on
TCON Board*
may need to be screen?
done more than
once
Yes
Main Board*
NO VIDEO FLOWCHART
KDL-32EX657/40EX657/46EX657 14
Video Distortion
Is distortion No Lines move

Yes Improper of Vertical lines Yes Yes
across entire when wide-mode Main Board*
missing colors? or bars? changed?
screen?
No Yes No No
LCD Panel
Main Board*
TCON Board*
Any horizontal Yes

LCD Panel*
lines?
No
Any single or Yes

isolated vertical LCD Panel*
lines?
No
Yes
More than 1 LCD Panel
vertical band? TCON Board*
VIDEO DISTORTION
KDL-32EX657/40EX657/46EX657 15
SECTION 4 - DISASSEMBLY/PART NUMBER INFORMATION
TABLE-TOP STAND REMOVAL Components not identified by a part number or The component parts of an assembly are indicated by the * Items marked with an asterisk are not stocked since
description are not stocked because they are seldom reference numbers in the far right column of the parts list they are seldom required for routine service. Expect
A Remove 3 screws from the Table-Top Stand, then lift up the LCD TV and gently place it face down onto a soft cloth. required for routine service. and within the dotted lines of the diagram. some delay when ordering these components.
NOTE: The components identified by shading NOTE: The components identified by a red outline and a mark contain
and ! mark are critical for safety. Replace only confidential information. Specific instructions must be adhered to whenever
with part number specified. these components are repaired and/or replaced.
See Appendix A: Encryption Key Components in the back of this manual.
Soft Cloth
REF. NO. PART NO. DESCRIPTION [ASSEMBLY INCLUDES] REF. NO. PART NO. DESCRIPTION [ASSEMBLY INCLUDES]
1 4-300-958-02 STAND, HEAD P(M) ▲ 2-580-608-01 SCREW, +PSW M5X16

(KDL-32EX657 ONLY) (SCREWS TO ATTACH STAND HEAD TO STAND PIPE)
1 4-300-964-02 STAND, HEAD P(ML) (SCREWS TO ATTACH TABLE-TOP STAND TO LCD TV)
(KDL-40EX657/46EX657 ONLY) For product protection and safety reasons, Sony strongly recommends
2 4-400-036-01 STAND, PIPE (M) that you use the screws provided with the TV.
(KDL-32EX657 ONLY) CAUTION: These screws cannot be used to secure the TV to the
2 4-400-041-01 STAND, PIPE (ML) Wall Mount Brackets.
(KDL-40EX657/46EX657 ONLY)
KDL-32EX657/40EX657/46EX657 16
REAR COVER REMOVAL and ! mark are critical for safety. Replace only confidential information. Specific instructions must be adhered to whenever
CAUTIONS:
Hold down the Rear Cover as shown in the steps below to avoid deforming or damaging the hooks in the Rear
Cover and Bezel.
The portion of the Rear Cover near the Switch Unit is very fragile. When lifting this section, support the area to avoid
breaking the cover.
Bezel hook
Rear Cover hook
Trying to remove the Rear Cover as shown in this illustration will break the hooks securing it to the Bezel.
A To avoid damaging the AC Power Supply Cord, 52 53
remove the screw from the AC Cover and
disconnect the AC Power Cord. Hold the
Power Supply Cord 51
56
B Remove the remaining screws from the Rear
Cover.
19 from the KDL-32EX657 Only
19 from the KDL-40EX657 Only 54
21 from the KDL-46EX657 Only
C Gently hold down the Rear Cover from the
center, then carefully start to lift the Rear Cover
from the bottom to create clearance between 55
the Bezel and Rear Cover.
D Gently hold down the Rear Cover as shown in the steps below, then grasp the inside bottom corner and carefully lift
the Rear Cover to release the hooks. REF. NO. PART NO. DESCRIPTION [ASSEMBLY INCLUDES] REF. NO. PART NO. DESCRIPTION [ASSEMBLY INCLUDES]
51 4-415-486-62 REAR COVER (32 ZEU) A [52] 54 4-400-433-11 LABEL, UNDER TERMINAL
(KDL-32EX657 ONLY) ORDER THIS PART WHEN REPLACING THE REAR COVER
51 4-415-489-62 REAR COVER (40 ZEU) A [52] 55 4-299-528-01 AC COVER
(KDL-40EX657 ONLY) ! 56 1-839-679-11 CORD, POWER (WITH CONNECTOR)
51 4-415-492-62 REAR COVER (46 ZEU) A [52]
USE CAUTION
to avoid breaking this (KDL-46EX657 ONLY) △ 4-159-298-01 SCREW, +PSW M4X10
area of the Rear Cover 52 4-299-526-01 BRACKET, VESA ■ 7-685-648-79 SCREW, +BVTP 3X12 TYPE2 IT-3
E Lift the Rear Cover from the bottom and push □ 2-580-639-01 SCREW, +BVTP 4X12 TYPE2 IT-3
forward to release the top hooks. 53 4-400-420-01 LABEL, SIDE TERMINAL (32ZEU) ◆ 4-400-043-01 JOINT, SCREW
(KDL-32EX657 ONLY) (SCREWS USED WHEN STAND IS ATTACHED - NOT USED WITH
ORDER THIS PART WHEN REPLACING THE REAR COVER WALL MOUNTS)
53 4-400-428-01 LABEL, SIDE TERMINAL ◇ 4-256-393-01 SCREW, +PSW M3X6 W12
ORDER THIS PART WHEN REPLACING THE REAR COVER
KDL-32EX657/40EX657/46EX657 17
HANDLING THE LVDS FFC CONNECTOR DISCONNECTING THE LVDS FFC CONNECTOR CONNECTING THE LVDS FFC CONNECTOR
CAUTION: CAUTION:
Several models use a LVDS FFC Connector from the Main Board to the
TCON Board. Currently there are three different types of connectors that Regardless of the connector type, DO NOT remove the LVDS FFC DO NOT insert the LVDS FFC Connector into the Main Board upside
are used. Connector by the reinforcement tab only. down.
CAUTION: CONNECTOR TYPE 1 CONNECTOR TYPE 1
Refer to the illustration below when disconnecting or connecting the 1. Slightly tilt the Main Board connector release away from the LVDS FFC
LVDS FFC Connector. Regardless of the connector type, DO NOT 1. While holding onto the LVDS FFC Connector, gently tilt the Main Board
Connector. connector release towards the Main Board then slide the LVDS FFC
remove the LVDS FFC Connector by the reinforcement tab only. 2. Gently wiggle the LVDS FFC Connector to detach it from the Main Connector straight in.
Board.
Main Board
Main Board
Reinforcement
Tab
Reinforcement
䐠 Tab
Correct Incorrect Tilt away from LVDS
CAUTION: Tilt away from LVDS
The LVDS FFC Connector can be inserted into the Main Board upside
down. If it is inserted upside down, the pins on the LVDS FFC Connector CONNECTOR TYPE 2 CONNECTOR TYPE 2
will short-circuit and damage the board. 1. Gently press down on the release tab of the Main Board connector.
1. Gently press down on the release tab of the Main Board connector.
2. Correctly holding onto the LVDS FFC Connector, pull out the connector 2. Holding onto the entire LVDS FFC Connector, insert the LVDS FFC
while continuing to hold down the release tab of the Main Board Connector into the Main Board connector.
connector. Press down
Press down
Reinforcement
䐠 Tab
䐠 Reinforcement
Tab
Inserted Correctly Inserted Incorrectly Main Board

Main Board
CONNECTOR TYPE 3 CONNECTOR TYPE 3
1. Gently press down on the 2 release tabs of the Main Board connector. 1. Gently press down on the 2 release tabs of the Main Board connector.
2. Correctly holding onto the LVDS FFC Connector, pull out the connector 2. Holding onto the entire LVDS FFC Connector, insert the LVDS FFC
while continuing to hold down the release tabs of the Main Board Connector into the Main Board connector.
connector.
Main Board
Main Board
Reinforcement
䐠 Tab Press down
䐠 Reinforcement Press down

Tab
KDL-32EX657/40EX657/46EX657 18
confidential information. Specific instructions must be adhered to whenever
MAIN BOARD (BAPS) AND POWER SUPPLY BOARD (GL2/GL4) REMOVAL and ! mark are critical for safety. Replace only
CAUTION: Do not reattach the GL2/GL4 Board without the Spacers(B).
NOTES:
Refer to”Handling the LVDS FFC Connector” on page 18 to disconnect the LVDS FFC Connector.
The Spacers(B) are not included with the GL2/GL4 Board and must be reattached to the replacement Power Board.
The Cushion(PWB G), Insulation Sheet(GL2) and Insulation Sheet (GL6) are not included with the Power Board and
must be replaced when replacing the Power Board.
110
A Detach the Side Bracket and Bottom Bracket from BAPS Board.
B Remove screws and disconnect connectors from BAPS Board.
(Refer to”Handling the LVDS FFC Connector” on page 18 instructions).
C Remove screws and disconnect connectors from GL2/GL4 Board.
(Reattach the Spacers(B) to the replacement GL2/GL4 Board).
D Slide-out Left and Right Speakers, then disconnect connectors.
E Release clips and disconnect connector from HL Board. 109
F Lift up Switch Unit and disconnect connector. 101
108
107
104
102
103
105
106
E A 101 4-299-495-01 BRACKET, SIDE (MOLD) 109 4-408-119-01 CUSHION (PWB G)
102 A-1868-422-A BAPS BOARD, COMPLETE ORDER THIS PART WHEN REPLACING THE GL2 BOARD
B
AFTER REPLACING THE MAIN BOARD, YOU MUST UPDATE THE 110 4-297-998-01 SHEET, INSULATION (GL2)
C SOFTWARE TO THE LATEST VERSION (KDL-32EX657 ONLY)
D 103 4-299-499-21 BRACKET, UNDER (MOLD) ORDER THIS PART WHEN REPLACING THE LCD PANEL
104 A-1865-281-A HL BOARD, MOUNTED 110 4-297-996-31 SHEET, INSULATION (GL6)
Cushion
(PWB G)
Spacer(B) 105 1-858-714-11 LOUDSPEAKER (3X10CM) ORDER THIS PART WHEN REPLACING THE LCD PANEL
(KDL-32EX657 ONLY)
105 1-858-713-11 LOUDSPEAKER (3X15CM) ● 2-990-421-41 SCREW, (+PSW) (M3X6)
F (KDL-40EX657/46EX657 ONLY)
106 1-489-986-11 SWITCH UNIT

107 4-298-004-01 SPACER (B)
108 1-474-383-11 GL2 BOARD, COMPLETE
(KDL-32EX657 ONLY)
108 1-474-388-11 GL4 BOARD, COMPLETE
KDL-32EX657/40EX657/46EX657 19
confidential information. Specific instructions must be adhered to whenever
PANEL BRACKETS AND LCD PANEL REMOVAL and ! mark are critical for safety. Replace only
NOTES:
The Thermal Sheet (Atreyu) is not included with the LCD Panel and must be reattached to the
replacement LCD Panel.
A Remove screws, then press Bezel tabs and lift up Panel Brackets (H).
B Press Bezel tabs and tilt up Panel Brackets (V).
C Remove screws and lift up Bottom Frame. 151
D Gently lift up LCD Panel.
Panel Bracket (H)

A
153
Bezel Tab
153
D
154
152
Panel Bracket (V)
B
155
Bezel tab
154
156
CLEANING THE LCD PANEL

CAUTION: When cleaning the TV, be sure to unplug the power cord to avoid any chance of electric shock.
Clean the cabinet of the TV with a dry soft cloth, and wipe the LCD screen gently with a soft cloth. 155 4-300-810-01 SHEET, THERMAL (ATREYU)
151 4-414-822-01 BEZEL (32 NK1) A
;; Stubborn stains may be removed with a cloth slightly moistened with a solution of mild soap and warm water. (KDL-32EX657 ONLY) ORDER THIS PART WHEN REPLACING THE LCD PANEL
;; If using a chemically pretreated cloth, please follow the instruction provided on the package. 151 4-414-811-01 BEZEL (40 NK1) A 156 4-299-521-01 FRAME, BOTTOM (M)
(KDL-40EX657 ONLY) (KDL-32EX657 ONLY)
;; Never use strong solvents such as a thinner, alcohol or benzine for cleaning.
151 4-409-407-01 BEZEL (46 NK1) A 156 4-299-522-01 FRAME, BOTTOM (L)
;; Periodic vacuuming of the ventilation openings is recommended to ensure proper ventilation. (KDL-40EX657/46EX657 ONLY)
(KDL-46EX657 ONLY)
;; Do Not use paper towels, any type of abrasive pad, rags, rubber or vinyl materials to clean the screen. Using these
materials could easily scratch the screen which may result in permanent damage. 152 NA LCD PANEL △ 4-159-298-01 SCREW, +PSW M4X10
;; Do Not use any cleaning product containing alkaline/acid cleaner, scouring powder, or volatile solvent, such as alcohol, FOR ALL LCD PANEL AND TCON BOARD PART NUMBER □ 2-580-639-01 SCREW, +BVTP 4X12 TYPE2 IT-3
ammonia, benzine, thinner or insecticide. Using any of these harsh cleaners may result in permanent damage to the INFORMATION REFER TO THE LCD PANELS SERVICE MANUAL ◇ 4-256-393-01 SCREW, +PSW M3X6 W12
screen. 153 4-299-512-01 BRACKET, PANEL (H)
;; Do Not spray water or detergent directly onto the TV screen . If liquid drips into the bottom of the screen it may cause a 154 4-299-509-01 BRACKET, PANEL (V)
failure.
KDL-32EX657/40EX657/46EX657 20
and ! mark are critical for safety. Replace only confidential information. Specific instructions must be adhered to whenever
CONNECTORS SCREWS
KDL-32EX657
P/N DESCRIPTION REMARKS TOTAL

▲ 2-580-608-01 SCREW, +PSW M5X16 TABLE-TOP STAND to TV(3), STAND HEAD to STAND PIPE(2) 5
△ 4-159-298-01 SCREW, +PSW M4X10 RC(2), BTM FRM to PNL(3) 5
■ 7-685-648-79 SCREW +BVTP 3X12 TYPE2 IT-3 RC SIDEJACK(1), RC UNDERJACK(1), RC TERMINAL(1), VESA to RC(2 5
□ 2-580-639-01 SCREW, +BVTP 4X12 TYPE2 IT-3 RC(7), BTM FRM to BZL(2) 9
◆ 4-400-043-01 JOINT, SCREW RC(2) 2
◇ 4-256-393-01 SCREW, +PSW M3X6 W12 RC(5), AC(1), PNL BRKTS(2) 8
● 2-990-421-41 SCREW (+PSW) (M3X6) BAPS(6), GL2(4) 10
KDL-40EX657

201 ▲ 2-580-608-01 SCREW, +PSW M5X16 TABLE-TOP STAND to TV(3), STAND HEAD to STAND PIPE(2) 5
◆ 4-400-043-01 JOINT, SCREW RC(2) 2
202 ◇ 4-256-393-01 SCREW, +PSW M3X6 W12 RC(5), AC(1), PNL BRKTS(2) 8
KDL-46EX657

▲ 2-580-608-01 SCREW, +PSW M5X16 TABLE-TOP STAND to TV(3), STAND HEAD to STAND PIPE(2) 5
◆ 4-400-043-01 JOINT, SCREW RC(2) 2
◇ 4-256-393-01 SCREW, +PSW M3X6 W12 RC(7), AC(1), PNL BRKTS(2) 10
201 1-839-955-11 (LVDS) FFC WITH CONNECTOR 202 1-910-105-76 P-2A 32F HARNESS ASSEMBLY
201 1-910-105-96 (LVDS) P-2A 40F FLEXIBLEFLATCABLE 51P 202 1-910-105-77 P-2A 40F HARNESS ASSEMBLY
201 1-910-105-97 (LVDS) P-2A 46F FLEXIBLEFLATCABLE 51P 202 1-910-105-78 P-2A 46F HARNESS ASSEMBLY
KDL-32EX657/40EX657/46EX657 21
ACCESSORIES AND PACKAGING

PART NO. DESCRIPTION
4-408-778-01 BAG, SCREW A P (M):

CONTAINS THE FOLLOWING SCREW:
2-580-608-01 SCREW, +PSW M5X16
(SCREWS TO ATTACH STAND HEAD TO STAND PIPE)
(SCREWS TO ATTACH TABLE-TOP STAND TO LCD TV)
For product protection and safety reasons, Sony strongly recommends
that you use the screws provided with the TV.
CAUTION: These screws cannot be used to secure the TV to the Wall Mount Brackets.
3-299-071-06 FLYER, SAFETY

4-273-074-12 FLYER, SAFETY
4-411-913-34 MANUAL, INSTRUCTION
4-415-213-11 SUPPLEMENT(STAND INSTALLATION)
MISCELLANEOUS
4-262-708-04 CLAMPER, CABLE

4-421-301-01 CUSHION FRM(BU)
4-400-043-01 JOINT, SCREW
(SCREWS USED WHEN STAND IS ATTACHED - NOT USED WITH WALL MOUNTS)
7-600-031-96 TAPE (3M 1350FW-1)15MMX66M WHT
OPTIONAL ACCESSORIES
4-419-690-01 SUPPORT BELT KIT
REMOTE COMMANDER
1-490-006-11 REMOTE COMMANDER (RM-YD079)
KDL-32EX657/40EX657/46EX657 22
WIRE DRESSING
OVERALL WIRE DRESSING FOR KDL-32EX657 ONLY OVERALL WIRE DRESSING FOR KDL-46EX657ONLY
OVERALL WIRE DRESSING FOR KDL-40EX657 ONLY
KDL-32EX657/40EX657/46EX657 23
SECTION 5 - UPDATES AND ADJUSTMENTS
OVERVIEW Software updates can be performed by:

●● Customer Manual Downloads: Software updates can be
The models in this manual utilize a “generic” type of Main Board, therefore a downloaded and placed on a USB device to be loaded onto the
software update must be performed and certain service adjustment settings TV. The instructions for downloading the software file vary from
must be changed or confirmed whenever the Main Board, LCD Panel, or chassis to chassis and sometimes from model to model. The
TCON Board is replaced. customer is provided with the instructions to properly format the
There are 2 reasons for updating the software on the TVs. USB device, unzip the file, and the procedures for loading the
●● Software updates for customers software into the television.
These updates are for enhancements or improvements that have ●● Network Downloads: Internet software updates are becoming
been made to the software after the TV was released. more prevalent as more and more models incorporate home
network capabilities. This method is the most practical since the
●● Software update for servicers television will check for the latest version of software. The models
These updates are specifically for servicers to use during a service with this type of chassis provide the customer with a choice of
call. turning the automatic software update feature on or off. If set to on,
the television will lookup software information while the unit is in
SOFTWARE UPDATES FOR CUSTOMERS standby. If a newer version is available, it will be downloaded and
installed without any input from the customer.
The subject of software updates is very important. The televisions of today
have advanced to the point where they are not simply a television anymore. ●● Built-in Tuner: OTA or cable sources having the proper station that
They are evolving into devices that are designed to integrate with numerous is transmitting software update data packets. Although the ability
other devices found in the home. Some examples are: portable audio and to transmit software update is possible in this way, it is the least
video devices, still cameras, home computer networks and accessing the common and is reserved for particular situations where a critical
internet to name a few. update is “forced”, thereby updating the TV without any input from
the customer.
Communications with these varying devices requires that the television be
compatible with varying communications protocols. Although standards SOFTWARE UPDATES FOR SERVICERS
are detailed for each of these protocols, the real world dictates that
occasional errors may occur that could prevent devices from operating or Replacement Main Boards are now stocked with basic software. Once the
communicating properly. replacement board is installed in the TV, the most current software needs to
be installed using a USB device containing the necessary software.
Keeping the software in the television up-to-date is a procedure that is
normally handled by the owner of the television. Most customers who own This new method of supplying Main Boards significantly reduces the
computers and other digital devices are familiar with and are accustomed complexity of replacing the Main Boards. Information about the LCD panel
to updating the software in their products. If a customer contacts the Sony is stored on the TCON circuits. This information is automatically loaded
Customer Support Center and it is deemed to be correctable with a software onto the Main Board when the TV is powered up. With the correct software
update, the issue is handled at the customer level. version the Main Board and/or the TCON can be replaced more efficiently.
KDL-32EX657/40EX657/46EX657 24
SOFTWARE UPDATE RESPONSIBILITY COMPLETING SERVICE REQUIREMENTS

Software updates are designed to be performed by the customer. Warranty WHEN REPLACING THE MAIN BOARD
repairs in which the issue can be resolved by a software update are not
reimbursable. Most issues involving software updates are handled by the The following must be performed after replacing the Main Board to ensure
customer service center and should not be directed to an authorized service that all of the features for the TV will be available.
center. It is the responsibility of the servicer to prevent service calls for ●● Updating the Software
issues that involve software updates. Exceptions to this are certain cases
whereby the customer is unable or unwilling to perform the task. In this ●● Selecting the Segment Code
situation, the servicer will be notified and receive the proper authorization ●● Selecting the Destination
for reimbursement. ●● Selecting the Model Name
It is the servicer’s responsibility, however, to make certain that any TV ●● Adding the Serial Number
requiring a legitimate service is running the latest software version
and to install it if necessary. ●● Confirming the Model ID and Product ID
●● Clearing the Self Diagnosis Self Check Information
CHECKING THE SOFTWARE VERSION
The easiest way to check the version of software that is currently on the TV UPDATING THE SOFTWARE
is to access the Contact Sony screen by using the customer menu. After replacing the Main Board you MUST UPDATE the SOFTWARE to the
latest version.
Contact Sony
There are 2 situations that can occur after replacing the Main Board.
Please contact Sony directly if you have questions on the use of your television con: 1. After replacing the Main Board, turn the TV ON.
Website Support: www.sony.com/tvsupport Case 1 - If there is no picture displayed and lights flash on the front
United States Phone Contact: 1 (800) 222-SONY (7669)
Canada Phone Contact 1 (877) 899-SONY (7669)
panel, insert the USB device. The update will start automatically.
Other Countries Contact Consult the Warranty Card
NOTE: This update may take up to 5 minutes to complete. Do not
Please have the following information available: remove the USB device, turn off the TV, or unplug the power cord
Model Name: KDL-32EX657 while the update is in progress.
Serial Number: 5000092
Software Version: PKG1.027AAA,RRT 31 Case 2 - If the picture displays, you will need to reset the LCD
Device ID: B0:00:00:B1:3D:B3
Panel ID to force update the software. Proceed to “Resetting the
LCD Panel to Update the Software”.
2. After the update is complete, proceed to “Selecting the Segment
EXAMPLE OF SOFTWARE VERSION
Code”.
LOCATED ON THE CONTACT SONY SCREEN
KDL-32EX657/40EX657/46EX657 25
RESETTING THE LCD PANEL TO UPDATE THE SOFTWARE 8. Press MUTING then press 0 to WRITE (Save) the changes.
NOTE: These steps are only required if the software did not update.
When complete, the screen briefly indicates “WRITE”.
1. Take the TV out of deep Standby mode by pressing POWER to
WRITE
turn on the TV.
CHASSIS SERVICE
2. Press POWER to turn the TV back off. 007 DL
3. Access Service Mode by pressing the following buttons on the 000 PID_DATA_MISMAT 1
Remote Commander within a second of each other:
DISPLAY Channel 5 Volume + POWER 9. Exit service mode by turning the TV power off.
4. The DIGITAL Service Menu displays. 10. Return to “Updating the Software” on page 25
NOTE: There are 3 Service Menus for this model, DIGITAL,
CHASSIS, and VPC. SELECTING THE SEGMENT CODE
5. Press JUMP or OPTIONS on the Remote Commander until the Before proceeding, update the software to the latest version. After updating
CHASSIS menu displays. the software, go into Service Mode to select the correct Segment Code
data value.
CHASSIS SERVICE Verify before proceeding to the next step:
000 WYVERN ;; Updated the Software
000 S2_NOISE_TH 32
turn on the TV.
6. Press 2 to move to the next category until the 007 DL category 2. Press POWER to turn the TV back off.
displays.
3. Access Service Mode by pressing the following buttons on the
CHASSIS SERVICE
007 DL
DISPLAY Channel 5 Volume + POWER
000 PID_DATA_MISMAT 0
4. The DIGITAL Service Menu displays.
NOTE: There are 3 Service Menus for this model, DIGITAL,
7. Press 3 to increase the data value to 1.
CHASSIS, and VPC. If the DIGITAL Service Menu is not displayed,
press JUMP or OPTIONS on the Remote Commander.
CHASSIS SERVICE
007 DL
000 PID_DATA_MISMAT 1
KDL-32EX657/40EX657/46EX657 26
6. Using the table, press 3 to increase the data value or

DIGITAL SERVICE
6 to decrease the data value, to select the correct segment code
001 OP
000 VERS ---
data value.
Model Name Code Name Data Value
<MAIN> <EXT>
DM1.027AAA
AA RF:0000 KDL‐32EX657 P‐2A P‐2A_BASE
WF1.002W00AA WF:9.2.1.12.4
DF3.130W00AA WF:0A KDL‐40EX657 P‐2A P‐2A_BASE
YM1.409W00AA FD:0.068
M4.091C KDL‐46EX657 P‐2A P‐2A_BASE
(DM1.027AAA)
DD1.009W00AA
PK1.009W00AA
MID:1C23AC25
<PEM>
-------------------
7. Press MUTING then press 0 to WRITE (Save) the changes.
PID:05047040 -------------------
PNL:LTY320HN0301 -------------------
TUNER: ENABLE ------------------- DIGITAL SERVICE
002 MODEL
SAMPLE DIGITAL SERVICE MENU 000 SEG P-2A_BASE
WRITE
press JUMP
or OPTIONS
When complete, the screen briefly indicates the process is “Done”.
Within each Service Menu are Categories and data information.

DIGITAL SERVICE
Category Name 002 MODEL
000 SEG P-2A_BASE
DONE
CHASSIS SERVICE
Category Number 000 WYVERN
Item Number 000 8. Exit service mode by turning the TV power off.
S2_NOISE_TH 32
9. Cycle AC Power.
(Unplug and Plug AC Cord from the AC Outlet).
Item Name Data Value 10. Wait a minute while lights flash, and initial setup screen shows.
SERVICE DATA DEFINITIONS
11. Proceed to “Selecting the Destination”.
5. Press 2 to move to the next category until the 002 MODEL
category displays.
DIGITAL SERVICE
002 MODEL
000 SEG P-2A_BASE
KDL-32EX657/40EX657/46EX657 27
SELECTING THE DESTINATION CAUTION: Verify the DESTINATION is set correctly before
proceeding. If the incorrect destination Data Value is selected, it
The correct destination needs to be selected after replacing the Main Board.
may corrupt the software requiring a Main Board replacement.
CAUTION: Selecting the incorrect destination may require replacing the
Main Board. 7. Press MUTING then 0 to WRITE (Save) the changes.
Verify before proceeding to the next step:
;; Updated the Software DIGITAL SERVICE
002 MODEL
;; Selected the Segment Code 001 DEST DVB_LTN_BASE
turn on the TV.
WRITE
2. Press POWER to turn the TV back off.
3. Access Service Mode by pressing the following buttons on the
DISPLAY Channel 5 Volume + POWER DIGITAL SERVICE
002 MODEL
4. Press 2 to move to the next category until 002 MODEL category 001 DEST DVB_LTN_BASE
displays.
5. Press 1 to move to the next item until 001 DEST item displays.
DONE
8. Proceed to “Selecting the Model Name”.
DIGITAL SERVICE
002 MODEL
001 DEST DVB_LTN_BASE SELECTING THE MODEL NAME
The correct model name needs to be selected to ensure all of the TV
features are available.
6. Using the table, press 3 to increase the data value or
;; Updated the Software
6 to decrease the data value, to select the correct destination of
the TV. ;; Selected the Segment Code
;; Selected the Destination
Model Name Destination Data Value
KDL‐32EX657 CO DVB‐LTN_BASE
KDL-32EX657/40EX657/46EX657 28
9. Press 1 to move to the 002 MODELNAME item. Verify before proceeding to the next step:
DIGITAL SERVICE ;; Selected the Segment Code
002 MODEL ;; Selected the Destination
002 MODELNAME KDL-32EX657
;; Selected the Model Name
13. Locate the serial number for the TV on the side of the Rear Cover
of the TV.
10. If the correct model does not display, press 3 until the model
displayed matches the model of the TV.
MODEL NO
11. Press MUTING then press 0 to WRITE (Save) the changes. KDL-32EX657
SERIAL NO
DIGITAL SERVICE 5000092
002 MODEL
002 MODELNAME KDL-32EX657 14. Press JUMP or OPTIONS on the Remote Commander until the
DIGITAL menu displays.
WRITE
DIGITAL SERVICE
001 OP
000 VERS ---
DIGITAL SERVICE <MAIN> <EXT>

002 MODEL DM1.027AAA
AA RF:0000
WF1.002W00AA WF:9.2.1.12.4
002 MODELNAME KDL-32EX657 DF3.130W00AA WF:0A
YM1.409W00AA FD:0.068
M4.091C
(DM1.027AAA)
DD1.009W00AA
DONE PK1.009W00AA <PEM>
MID:1C23AC25 -------------------
12. Proceed to “Adding the Serial Number”. PID:05047040 -------------------
PNL:LTY320HN0301 -------------------
TUNER: ENABLE -------------------
ADDING THE SERIAL NUMBER

The replacement board does not contain a serial number. Use the following
instructions to add the customer’s serial number.
CAUTION: The serial number can only be entered once. Please make sure
to enter the correct serial number for the customer’s TV.
KDL-32EX657/40EX657/46EX657 29
15. Press 2 to move to the 002 MODEL category. 19. Using the remote commander, enter the serial number of the TV.
DIGITAL SERVICE NOTE: If the incorrect serial number is entered, press

002 MODEL to go back to the Serial Number input screen and re-enter the
000 SEG correct serial number.
P-2A_BASE
20. After confirming the serial number, press the select button to
WRITE (Save) the serial number to the replacement Main Board.
16. Press 1 until the 003 SERIAL item displays.
DIGITAL SERVICE DIGITAL (MODEL) SERVICE

002 MODEL SerialNumberEdit
003 SERIAL ---
*1 SerialNumber
17. Press 0 to display the Serial Number Edit option.
Please input serial number
(0000000-9999999)
DIGITAL (MODEL) SERVICE 5000092 WRITE
SerialNumberEdit
When complete, the screen indicates the process is “Done”, then
*1 SerialNumber the serial number displays.
18. Press the select button to display the Serial Number input DIGITAL (MODEL) SERVICE
screen. SerialNumberEdit
*1 SerialNumber
DIGITAL (MODEL) SERVICE
SerialNumberEdit Please input serial number
(0000000-9999999)
*1 SerialNumber 5000092 DONE
21. Proceed to “Confirming the Model ID and Product ID.
Please input serial number
(0000000-9999999)
----------------
CAUTION: The serial number can only be entered once. Please
make sure to enter the correct serial number for the customer’s TV.
KDL-32EX657/40EX657/46EX657 30
CONFIRMING THE MODEL ID AND PRODUCT ID 23. Using the information provided in the table below, verify the Model
After completing all of the service adjustment changes, verify that the ID and Product ID are correct.
correct Model ID and Product ID displays in the Service menu. Model Name Destination Panel Name Model‐ID Product‐ID
Verify before proceeding to the next step: KDL‐32EX657 CO LTY320HN0301 1C23AC25 05047040
;; Updated the Software KDL‐40EX657 CO LTY400HM1001 1C23AC26 05047040
;; Selected the Segment Code KDL‐46EX657 CO LTY460HN0501 1C23AC27 05047040
;; Selected the Destination
KDL‐46EX657 CO LTY460HN0701 1C23AC30 05047040
;; Selected the Model Name

;; Added the Serial Number
DIGITAL SERVICE
22. Press 4 to move to the 001 OP category. 001 OP
000 VERS ---
Software Version
DIGITAL SERVICE <MAIN> <EXT>

DM1.027AAA
AA RF:0000
001 OP WF1.002W00AA WF:9.2.1.12.4
000 VERS --- DF3.130W00AA WF:0A
YM1.409W00AA FD:0.068
Model ID M4.091C
Product ID (DM1.027AAA)
<MAIN> <EXT> DD1.009W00AA
DM1.027AAA
AA RF:0000 Panel ID
PK1.009W00AA <PEM>
WF1.002W00AA WF:9.2.1.12.4 MID:1C23AC25 -------------------
DF3.130W00AA WF:0A PID:05047040 -------------------
YM1.409W00AA FD:0.068 PNL:LTY320HN0301 -------------------
M4.091C TUNER: ENABLE -------------------
(DM1.027AAA)
DD1.009W00AA
PK1.009W00AA <PEM>
MID:1C23AC25 ------------------- 24. Exit service mode by turning the TV power off.
PID:05047040 -------------------
PNL:LTY320HN0301 ------------------- 25. Cycle AC Power.
TUNER: ENABLE ------------------- (Unplug and Plug AC Cord from the AC Outlet).
26. Wait a minute while lights flash, and initial setup screen shows.
27. TV update is complete.
KDL-32EX657/40EX657/46EX657 31
CLEARING THE SELF DIAGNOSIS SELF CHECK

SELF CHECK
INFORMATION
Since the diagnostic results displayed on the screen are not automatically 000 RESERVED --------------------- --------------------- --------------------- 00
cleared, always check the Self Check screen after you have completed the 000 RESERVED --------------------- --------------------- --------------------- 00
002 MAIN_POWE --------------------- --------------------- --------------------- 00
repairs to be sure you reset the result display to “0”.
003 DC_ALERT --------------------- --------------------- --------------------- 00
Verify before proceeding to the next step: 003 AUD_PROT --------------------- --------------------- --------------------- 00
003 HDMI_EQ --------------------- --------------------- --------------------- 00
003 TU_DEMOD --------------------- --------------------- --------------------- 00
;; Selected the Segment Code 004 VLED --------------------- --------------------- --------------------- 00
004 LD_ERR --------------------- --------------------- --------------------- 00
;; Selected the Destination 005 HFR_ERR --------------------- --------------------- --------------------- 00
Error Count
;; Selected the Model Name 005 TCON_ERR 120123132522 120123113645 --------------------- 02
005 P_ID-ERR --------------------- --------------------- --------------------- 00
;; Added the Serial Number 006 BACKLITE --------------------- --------------------- --------------------- 00
007 TEMP_ERR --------------------- --------------------- --------------------- 00
007 FAN_ERR --------------------- --------------------- --------------------- 00
010 EMITTER --------------------- --------------------- --------------------- 00
turn on the TV. 101 VPC_WDT --------------------- --------------------- --------------------- 00
2. Press POWER to turn the TV back off. 102 MEPS_WDT --------------------- --------------------- --------------------- 00
103 HOST_WDT --------------------- --------------------- --------------------- 00
3. Press the following buttons on the Remote Commander within a 104 STBY_WDT --------------------- --------------------- --------------------- 00
second of each other:
00345 000333 06789
DISPLAY Channel 5 Volume - POWER
* NOTE: This differs from accessing Service Adjustments Mode (Volume +)
KDL-32EX657/40EX657/46EX657 32
4. To clear the error history and error count press 8 0 . RESOLVING AN 8 BLINK ERROR
SELF CHECK
It’s possible that a customer may report an 8X blink error code even though
an 8X blink error isn’t an option in the Self Diagnosis Self Check list. An 8X
000 RESERVED --------------------- --------------------- --------------------- 00 blink error is mainly used during TV software development. To verify that
000 RESERVED --------------------- --------------------- --------------------- 00 there is an actual 8X error, view the TV’s Self Diagnosis Self Check list
002 MAIN_POWE --------------------- --------------------- --------------------- 00
history, specifically at the bottom of the list WDT (Watch Dog Timer) error
003 DC_ALERT --------------------- --------------------- --------------------- 00
003 AUD_PROT --------------------- --------------------- --------------------- 00 codes.
003 HDMI_EQ --------------------- --------------------- --------------------- 00
The 8X error code could be the result of:
003 TU_DEMOD --------------------- --------------------- --------------------- 00
004 VLED --------------------- --------------------- --------------------- 00 ●● Software Issue
004 LD_ERR --------------------- --------------------- --------------------- 00
005 HFR_ERR --------------------- --------------------- --------------------- 00 ●● Network Issue
005 TCON_ERR --------------------- --------------------- --------------------- 00
●● Skype Login Issue
005 P_ID-ERR --------------------- --------------------- --------------------- 00
006 BACKLITE --------------------- --------------------- --------------------- 00 ●● Incompatible USB Device Plugged Inserted
007 TEMP_ERR --------------------- --------------------- --------------------- 00
007 FAN_ERR --------------------- --------------------- --------------------- 00 ●● Defective Main Board
010 EMITTER --------------------- --------------------- --------------------- 00
101 VPC_WDT --------------------- --------------------- --------------------- 00
Every time 3 errors are registered in the Self Diagnosis Self Check screen
102 MEPS_WDT --------------------- --------------------- --------------------- 00 the TV will shut down and activate an 8X blink pattern on the Standby LED.
103 HOST_WDT --------------------- --------------------- --------------------- 00 If an error count is indicated, usually as an 103 HOST_WDT error, follow
104 STBY_WDT --------------------- --------------------- --------------------- 00 these instructions to update the TV.
00345 000333 06789
SELF CHECK
5. Exit Self Check by turning the TV power off. 000 RESERVED ----------------- ----------------- ----------------- 00
000 RESERVED ----------------- ----------------- ----------------- 00
6. Cycle AC Power. 002 MAIN_POWE ----------------- ----------------- ----------------- 00
(Unplug and Plug AC Cord from the AC Outlet). 003 DC_ALERT ----------------- ----------------- ----------------- 00
003 AUD_PROT ----------------- ----------------- ----------------- 00
003 HDMI_EQ ----------------- ----------------- ----------------- 00
003 TU_DEMOD ----------------- ----------------- ----------------- 00
004 VLED ----------------- ----------------- ----------------- 00
004 LD_ERR ----------------- ----------------- ----------------- 00
005 HFR_ERR ----------------- ----------------- ----------------- 00
005 TCON_ERR ----------------- ----------------- ----------------- 00
005 P_ID-ERR ----------------- ----------------- ----------------- 00
006 BACKLITE ----------------- ----------------- ----------------- 00
007 TEMP_ERR ----------------- ----------------- ----------------- 00
007 FAN_ERR ----------------- ----------------- ----------------- 00
010 EMITTER ----------------- ----------------- ----------------- 00
101 VPC_WDT ----------------- ----------------- ----------------- 00
102 MEPS_WDT ----------------- ----------------- ----------------- 00
103 HOST_WDT 1201231325 1201231136 ----------------- 02
104 STBY_WDT ----------------- ----------------- ----------------- 00
00345 000333 00345
KDL-32EX657/40EX657/46EX657 33
VERIFYING THERE IS AN 8X ERROR 2. Connect and Configure TV Network Connection.

1. Disconnect all inputs to the TV 3. Display the menu by pressing HOME .
2. Cycle AC Power 4. Using the and the on the on the Remote Control,
(Unplug and Plug AC Cord from the AC Outlet). select the following: Settings Product Support Software
3. Do one of the following: Update.
a. If the Standby LED blinks red 8 times, proceed to “Resetting NOTE: If TV is not connected to a network download the latest
the TV to Factory Condition” on page 34. software for these models and Install using a USB device.
5. Do one of the following:
b. Clear the Self Check history by following the instructions
provided in “Clearing the Self Diagnosis Self Check a. If the Standby LED blinks red 8 times, proceed to “Replacing
Information” on page 32 the Main Board” on page 34.

RESETTING THE TV TO FACTORY CONDITION provided in “Clearing the Self Diagnosis Self Check
Verify before proceeding to the next step: Information” on page 32.
;; Verified the error is an 8X error
1. To reset the TV, follow the instructions for “Resetting the TV to REPLACING THE MAIN BOARD
Factory Condition” on page 39. The Main Board should be replaced only if all other options have not
2. Do one of the following: resolved the issue.
a. If the Standby LED blinks red 8 times, proceed to “Updating
the Software” on page 34. ;; Verified the error is an 8X error.
;; Reset the TV to Factory Condition
provided in “Clearing the Self Diagnosis Self Check ;; Updated the Software
Information” on page 32. 1. Follow all of the instructions in “Completing Service Requirements
When Replacing the Main Board” on page 25.
UPDATING THE SOFTWARE
;; Verified the error is an 8X error
;; Reset the TV to Factory Condition
1. Check for latest Software Version through Network Connection or
Reference Library.
KDL-32EX657/40EX657/46EX657 34
COMPLETING SERVICE REQUIREMENTS WHEN CONFIRMING THE MODEL ID AND PRODUCT ID

REPLACING THE LCD PANEL OR TCON BOARD After completing all of the service adjustment changes, verify that the
correct Model ID and Product ID displays in the Service menu.
The following must be performed after replacing the LCD Panel or TCON
Board to ensure that all of the features for the TV will be available.
●● Updating the Software
●● Confirming Model ID and Product ID 3. Press JUMP or OPTIONS on the Remote Commander until
the DIGITAL menu displays.
●● Resetting the Panel Operation Time
4. If necessary, press 4 to move to the 001 OP category.
●● Clearing the Self Diagnosis Self Check information
UPDATING THE SOFTWARE DIGITAL SERVICE
After replacing the LCD Panel or TCON Board you MUST UPDATE the 001 OP
000 VERS ---
SOFTWARE to the latest version.
<MAIN> <EXT>
There are 2 situations that can occur after replacing the LCD Panel or DM1.027AAA
AA RF:0000
TCON Board. WF1.002W00AA
DF3.130W00AA
WF:9.2.1.12.4
WF:0A
YM1.409W00AA FD:0.068
1. After replacing the LCD Panel or TCON Board, turn the TV ON. M4.091C
(DM1.027AAA)
Case 1 - If there is no picture displayed and lights flash on the front DD1.009W00AA
PK1.009W00AA <PEM>
panel, insert the USB device. The update will start automatically. MID:1C23AC25 -------------------
PID:05047040 -------------------
NOTE: This update may take up to 5 minutes to complete. Do not PNL:LTY320HN0301 -------------------
TUNER: ENABLE -------------------
remove the USB device, turn off the TV, or unplug the power cord
while the update is in progress.
Case 2 - If the picture displays, you will need to reset the LCD 5. Using the information provided in the table below, verify the Model
Panel ID to force update the software. Proceed to “Resetting the ID and Product ID are correct.
LCD Panel to Update the Software” on page 26
Model Name Destination Panel Name Model‐ID Product‐ID
2. After the update is complete, proceed to “Software Update
Responsibility” on page 25
KDL‐40EX657 CO LTY400HM1001 1C23AC26 05047040
KDL-32EX657/40EX657/46EX657 35
3. Press the following buttons on the Remote Commander within a
second of each other:
DIGITAL SERVICE
001 OP DISPLAY Channel 5 Volume - POWER

000 VERS ---
Software Version
<MAIN> <EXT> * NOTE: This differs from accessing Service Adjustments Mode (Volume +)
DM1.027AAA
AA RF:0000
WF1.002W00AA WF:9.2.1.12.4 SELF CHECK
DF3.130W00AA WF:0A
YM1.409W00AA FD:0.068
M4.091C 000 RESERVED --------------------- --------------------- --------------------- 00
Model ID
Product ID (DM1.027AAA) 000 RESERVED --------------------- --------------------- --------------------- 00
Panel ID DD1.009W00AA 002 MAIN_POWE --------------------- --------------------- --------------------- 00
PK1.009W00AA <PEM> 003 DC_ALERT --------------------- --------------------- --------------------- 00
MID:1C23AC25 -------------------
003 AUD_PROT --------------------- --------------------- --------------------- 00
PID:05047040 -------------------
PNL:LTY320HN0301 ------------------- 003 HDMI_EQ --------------------- --------------------- --------------------- 00
TUNER: ENABLE ------------------- 003 TU_DEMOD --------------------- --------------------- --------------------- 00
004 VLED --------------------- --------------------- --------------------- 00
004 LD_ERR --------------------- --------------------- --------------------- 00
6. Exit service mode by turning the TV power off. 005

005
HFR_ERR
TCON_ERR
--------------------- --------------------- --------------------- 00
--------------------- --------------------- --------------------- 00
7. Cycle AC Power. 005

006
P_ID-ERR
BACKLITE
--------------------- --------------------- --------------------- 00
--------------------- --------------------- --------------------- 00
(Unplug and Plug AC Cord from the AC Outlet). 007 TEMP_ERR --------------------- --------------------- --------------------- 00
007 FAN_ERR --------------------- --------------------- --------------------- 00
8. Wait a minute while lights flash, and initial setup screen shows. 010 EMITTER --------------------- --------------------- --------------------- 00
101 VPC_WDT --------------------- --------------------- --------------------- 00
9. Proceed to “Resetting the Panel Operation Time”. 102 MEPS_WDT --------------------- --------------------- --------------------- 00
103 HOST_WDT --------------------- --------------------- --------------------- 00
104 STBY_WDT --------------------- --------------------- --------------------- 00
RESETTING THE PANEL OPERATION TIME 00345 000333 06789
After completing all steps, reset the panel operation time from the Self Panel operation time
Check screen.
;; Confirmed Model ID and Product ID
turn on the TV.
2. Press POWER to turn the TV back off.
KDL-32EX657/40EX657/46EX657 36
4. To clear the LCD Panel operating hours after replacing the LCD CLEARING THE SELF DIAGNOSIS SELF CHECK
Panel, press 7 0 . INFORMATION
SELF CHECK After resetting the panel operation time, clear the Self Check screen.
000 RESERVED --------------------- --------------------- --------------------- 00 6. To clear the error history and error count
000
002
RESERVED
MAIN_POWE
--------------------- --------------------- --------------------- 00
--------------------- --------------------- --------------------- 00
press 8 0 .
003 DC_ALERT --------------------- --------------------- --------------------- 00
003 AUD_PROT --------------------- --------------------- --------------------- 00
SELF CHECK
003 HDMI_EQ --------------------- --------------------- --------------------- 00
003 TU_DEMOD --------------------- --------------------- --------------------- 00
004 VLED --------------------- --------------------- --------------------- 00 000 RESERVED --------------------- --------------------- --------------------- 00
004 LD_ERR --------------------- --------------------- --------------------- 00 000 RESERVED --------------------- --------------------- --------------------- 00
005 HFR_ERR --------------------- --------------------- --------------------- 00 002 MAIN_POWE --------------------- --------------------- --------------------- 00
005 TCON_ERR --------------------- --------------------- --------------------- 00 003 DC_ALERT --------------------- --------------------- --------------------- 00
005 P_ID-ERR --------------------- --------------------- --------------------- 00
003 AUD_PROT --------------------- --------------------- --------------------- 00
006 BACKLITE --------------------- --------------------- --------------------- 00
003 HDMI_EQ --------------------- --------------------- --------------------- 00
007 TEMP_ERR --------------------- --------------------- --------------------- 00
007 FAN_ERR --------------------- --------------------- --------------------- 00 003 TU_DEMOD --------------------- --------------------- --------------------- 00
010 EMITTER --------------------- --------------------- --------------------- 00 004 VLED --------------------- --------------------- --------------------- 00
101 VPC_WDT --------------------- --------------------- --------------------- 00 004 LD_ERR --------------------- --------------------- --------------------- 00
102 MEPS_WDT --------------------- --------------------- --------------------- 00 005 HFR_ERR --------------------- --------------------- --------------------- 00
103 HOST_WDT --------------------- --------------------- --------------------- 00 005 TCON_ERR --------------------- --------------------- --------------------- 00
104 STBY_WDT --------------------- --------------------- --------------------- 00
005 P_ID-ERR --------------------- --------------------- --------------------- 00
00345 000333 00000
006 BACKLITE --------------------- --------------------- --------------------- 00
007 TEMP_ERR --------------------- --------------------- --------------------- 00
Panel operation time
007 FAN_ERR --------------------- --------------------- --------------------- 00
5. Proceed to “Clearing the Self Diagnosis Self Check Information”. 010 EMITTER --------------------- --------------------- --------------------- 00
101 VPC_WDT --------------------- --------------------- --------------------- 00
102 MEPS_WDT --------------------- --------------------- --------------------- 00
103 HOST_WDT --------------------- --------------------- --------------------- 00
104 STBY_WDT --------------------- --------------------- --------------------- 00
00345 000333 06789
7. Exit Self Check by turning the TV power off.

8. Cycle AC Power.
KDL-32EX657/40EX657/46EX657 37
OPTIONAL ADJUSTMENTS 6. Enable the VCOM by pressing 3 to increase the data value to 1.
All Sony TVs are set for optimal viewing performance. Refer to the following 7. Press 1 to move to the 001 ADJUST item.
instructions if the customer requests additional adjustments.
VPC SERVICE
ENABLING VCOM TO ADJUST THE PICTURE 002 VCOM
001 ADJUST 64
The VCOM adjustment displays a Green screen while you adjust the picture.
1. Take the TV out of deep Standby mode by pressing POWER to 8. Change the value of the 001 ADJUST item to adjust the picture by
turn on the TV. pressing 3 to increase the data value or 6 to decrease the data
2. Press POWER to turn the TV back off. value.
3. Press the following buttons on the Remote Commander within a NOTE: When changing the data value, the screen will turn green
second of each other: for approximately 3 seconds before returning to the service
adjustment screen.
DISPLAY Channel 5 Volume + POWER
VPC SERVICE
DIGITAL SERVICE 001 VCOM
001 OP 001 ADJUST 69
000 VERS ---
<MAIN> <EXT>
9. When the picture is clear, press MUTING then 0 to WRITE
DM1.027AAA
AA RF:0000 (Save) the changes.
WF1.002W00AA WF:9.2.1.12.4
DF3.130W00AA WF:0A
YM1.409W00AA FD:0.068
M4.091C VPC WRITE
(DM1.027AAA)
DD1.009W00AA 002 VCOM
PK1.009W00AA <PEM>
MID:1C23AC25 ------------------- 001 ADJUST 64
PID:05047040 -------------------
PNL:LTY320HN0301 -------------------
TUNER: ENABLE -------------------
10. Do one of the following:

4. Press JUMP or OPTIONS on the Remote Commander until the
VPC menu displays. a. If adjustments are complete, exit service mode by turning the
TV power off.
5. Press 2 to move to the 002 VCOM category.
b. Proceed to “Setting White Balance Adjustments”.
VPC SERVICE
002 VCOM
000 ENABLE 0
KDL-32EX657/40EX657/46EX657 38
SETTING WHITE BALANCE ADJUSTMENTS RESETTING THE TV TO FACTORY CONDITION

White Balance adjustment data is located on the Digital Service Menu.
Use the following instructions to restore the User Adjustments and Channel
Memory settings to the preset factory conditions.
VPC SERVICE
1. Turn the TV On by pressing POWER , then wait approximately
000 DATA_COPY
40 to 60 seconds.
000 BU_TRANS 0
2. While holding down the on the Remote Commander, press the
POWER button on the side of the TV.
11. Press 2 to move to “006 WB” Category.
VPC SERVICE
006 WB
000 R_DRV 128
3. The set restarts and displays the Initial Setup screen. This may
take several minutes.
12. To change the data value of the R_DRV, press 3 to increase the
value or 6 to decrease the value.
RESETTING THE TV TO FACTORY CONDITION USING
NOTE: The data value must be set between the range 1 to 255.
SERVICE MODE
13. Press 1 to move to the next item (001 G_DRV). 1. Take the TV out of deep Standby mode by pressing POWER to
14. To change the data value, press 3 to increase the value or 6 to turn on the TV.
decrease the value. 2. Press POWER to turn the TV back off.
15. Repeat steps 6 and 7 for each of the following items: 3. Press the following buttons on the Remote Commander within a
002 B_DRV second of each other:
003 R_BKG DISPLAY Channel 5 Volume + POWER
004 G_BKG 4. If necessary, press JUMP or OPTIONS to go to DIGITAL menu.
005 B_BKG 5. Press the following buttons on the Remote Commander within a
16. To save the changes, press MUTING then press 0 . second of each other:
17. Exit service mode by turning the TV power off. Press 8 MUTING 0 .
“SERVICE” changes to green RST.
RST executes the command and displays EXE.
EXE-RST displays green, then red indicating the TV is writing the
data.
KDL-32EX657/40EX657/46EX657 39
6. When the process is complete the green SERVICE text displays
and the LED display as shown below:
TIMER Standby POWER

7. Cycle AC Power
The set restarts and displays the Initial Setup screen.
This may take several minutes.
KDL-32EX657/40EX657/46EX657 40
is a trademark of Sony Electronics
Reproduction in whole or part without written permission is prohibited. All rights reserved
Sony Corporation English
Sony Technology Center 2012DJ74WEB-1
Technical Services Printed in USA
9-883-886-01 Service Publication Department © 2012.4
KDL-32EX657/40EX657/46EX657 41
APPENDIX A: ENCRYPTION KEY COMPONENTS
Encryption key components developed by Sony Corporation contain confidential information, and shall be handled under the non-disclosure obligations
provided in the applicable agreement with Sony Corporation (and/or its subsidiary).
As part of this agreement specific instructions must be adhered to whenever a Circuit Board containing encryption key components is repaired and/or replaced
pursuant to the following:
1. In the service manual the Circuit Board(s) containing encryption key components shall be identified with a red outline and a .
2. Only repair boards or components listed in the service manual shall be utilized for replacement and/or repair.
3. Disassembly, decryption, or reverse-engineering component(s) is strictly prohibited.
4. Any board in which the Servicer replaces an encryption key component must be placed back into the set it orignally came from and the replaced
defective component MUST BE DESTROYED. Boards cannot be swapped.
5. If a Circuit Board identified with a red outline and a in the service manual is deemed to be defective:
a. and if a core charge is imposed and is covered under the product warranty, the defective un-repaired or modified board MUST BE RETURNED
to Sony.
b. and if the core charge is NOT covered under the product warranty, the defective un-repaired or modified board MUST BE DESTROYED.
6. If a unit is destroyed (such as field scrap), the Circuit Board identified with a
red outline and a in the service manual MUST BE DESTROYED.
KDL-32EX657/40EX657/46EX657 A-1

Sony Kdl-32ex657 40ex657 46ex657 Chassis Az3f Ver.1.0 Segm.p-2a STM

Uploaded by

Copyright:

Available Formats

Sony Kdl-32ex657 40ex657 46ex657 Chassis Az3f Ver.1.0 Segm.p-2a STM

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Sony Kdl-32ex657 40ex657 46ex657 Chassis Az3f Ver.1.0 Segm.p-2a STM

Uploaded by

Copyright:

Available Formats

Self Diagnosis

HISTORY INFORMATION FOR THE FOLLOWING MANUAL:

SERVICE / TRAINING MANUAL

Version Date Subject

LCD Digital Color TV

SERVICE / TRAINING MANUAL

Standby LED Blinking..............................................................................13 Updating the Software.............................................................................25

No Picture................................................................................................14 Selecting the Segment Code...................................................................26

Clearing the Self Diagnosis Self Check Information................................32

APPENDIX A: ENCRYPTION KEY COMPONENTS..................................... A-1

! SAFETY-RELATED COMPONENT WARNING!!

SETTING UP AND CARRYING THE TV

USE CAUTION WHEN HANDLING THE LCD PANEL

CLEANING THE LCD PANEL

Clean the cabinet of the TV with a dry soft cloth.

2. Check the interboard wiring to ensure that no wires are “pinched” or

BOARD LAYOUT FOR KDL-32EX657 ONLY BOARD LAYOUT FOR KDL-40EX657/46EX657ONLY

LCD PANEL ASSEMBLY

OVERVIEW SELF DIAGNOSIS FUNCTION

●● Problems with certain inputs (especially HDMI)

●● TV turns on and off by itself

VIEWING THE SELF CHECK DIAGNOSIS HISTORY StandBy LED

00345 000333 06789

Panel operation time by hour (MAX:65535)

SAMPLE SELF CHECK DIAGNOSIS PAGE

4X Blink – Balancer Error 10X Blink – IR Sync Transmitter Failure

5X Blink - TCON Error

6X Blink - Converter System Failure

1. Confirm the symptom from the customer. 5. Chart Color Code

GL2 (32” model)

POWER AND CONTROL BLOCK DIAGRAM

STANDBY LED BLINKING

Yes Power Supply

Yes Yes Imediately

TCON Power Supply Main Board*

PROTECTION SHUTDOWN FLOWCHART

Backlights No Power Supply

Any OSD Yes

Is distortion No Lines move

Any horizontal Yes

Any single or Yes

1 4-300-958-02 STAND, HEAD P(M) ▲ 2-580-608-01 SCREW, +PSW M5X16

Correct Incorrect Tilt away from LVDS

CAUTION: Tilt away from LVDS

Inserted Correctly Inserted Incorrectly Main Board

CONNECTOR TYPE 3 CONNECTOR TYPE 3

䐠 Tab Press down

䐠 Reinforcement Press down

106 1-489-986-11 SWITCH UNIT

Panel Bracket (H)

CLEANING THE LCD PANEL

P/N DESCRIPTION REMARKS TOTAL

P/N DESCRIPTION REMARKS TOTAL

P/N DESCRIPTION REMARKS TOTAL

ACCESSORIES AND PACKAGING

4-408-778-01 BAG, SCREW A P (M):

3-299-071-06 FLYER, SAFETY

4-262-708-04 CLAMPER, CABLE

4-419-690-01 SUPPORT BELT KIT