Service / Training Manual: Chassis

Self Diagnosis
Supported model
HISTORY INFORMATION FOR THE FOLLOWING MANUAL:
SERVICE / TRAINING MANUAL

AZ3G Chassis
ORIGINAL MANUAL ISSUE DATE: 6/2012 Segment: P-2A
Version Date Subject

1.0 06/05/2012 Original Manual Release Date
LCD Digital Color TV
9-883-892-01
Self Diagnosis
Supported model
SERVICE / TRAINING MANUAL

AZ3G Chassis
Segment: P-2A
KDL-32EX655
LCD Digital Color TV
9-883-892-01
MODEL LIST
MODEL COMMANDER DESTINATION MODEL COMMANDER DESTINATION
KDL-32EX655 RM-YD079 BRAZIL
9-883-892-01
TABLE OF CONTENTS
Cautions and Warnings...................................................................................iii Section 4 - Disassembly/Part Number Information.....................................17
Table-Top Stand Removal............................................................................17
Section 1 - Features and Overview.................................................................1
Rear Cover Removal....................................................................................18
Features.........................................................................................................1
Handling the LVDS FFC Connector..............................................................19
Specifications.................................................................................................1
Disconnecting the LVDS FFC Connector................................................19
Checking the Accessories..........................................................................2
Connecting the LVDS FFC Connector.....................................................19
Chassis Overview...........................................................................................3
Main Board (BAPS) and Power Supply Board (GL2/GL4) Removal............20
Overall Circuit Description..............................................................................5
Panel Brackets and LCD Panel Removal.....................................................21
Main Board................................................................................................5
Cleaning the LCD Panel..........................................................................21
Power Supply Board..................................................................................5
Connectors...................................................................................................22
IR Board.....................................................................................................5
Screws..........................................................................................................22
Switch Unit.................................................................................................6
Accessories and Packaging.........................................................................23
LCD Panel Assembly.................................................................................6
Miscellaneous...............................................................................................23
Section 2 - Troubleshooting............................................................................7 Optional Accessories....................................................................................23
Overview........................................................................................................7 Wire Dressing...............................................................................................24
Updating the Software...............................................................................7
Section 5 - Updates and Adjustments..........................................................25
Self Diagnosis Function..................................................................................7
Overview......................................................................................................25
Standby LED Blink Count..........................................................................7
Software Updates for Customers.................................................................25
Viewing the Self Check Diagnosis History.................................................8
Software Updates for Servicers....................................................................25
Triage Chart..................................................................................................10
Software Update Responsibility...............................................................26
Section 3 - Flow Charts and Diagrams......................................................... 11 Checking the Software Version................................................................26
Block Diagram.............................................................................................. 11 Completing Service Requirements
No Power.................................................................................................12 When Replacing the Main Board..................................................................26
Standby LED Blinking..............................................................................14 Updating the Software.............................................................................26
No Picture................................................................................................15 Updating the Software.............................................................................26

Selecting the Segment Code...................................................................27
Selecting the Destination.........................................................................29
Selecting the Model Name.......................................................................30
Adding the Serial Number........................................................................30
KDL-32EX655/40EX655/46EX655 i
TABLE OF CONTENTS
Confirming the Model ID and Product ID.................................................32

Clearing the Self Diagnosis Self Check Information................................33
Resolving an 8 Blink Error............................................................................34
Verifying There is an 8x Error..................................................................35
Resetting the TV to Factory Condition.....................................................35
Updating the Software.............................................................................35
Replacing the Main Board.......................................................................35
Completing Service Requirements When
Replacing the LCD Panel or TCON Board ..................................................36
Updating the Software.............................................................................36
Confirming the Model ID and Product ID.................................................36
Resetting the Panel Operation Time........................................................37
Clearing the Self Diagnosis Self Check Information................................38
Optional Adjustments...................................................................................39
Enabling VCOM to Adjust the Picture......................................................39
Setting White Balance Adjustments.........................................................40
Resetting the TV to Factory Condition..........................................................40
Resetting the TV to Factory Condition Using Service Mode....................40
Appendix A: Encryption Key Components................................................ A-1
KDL-32EX655/40EX655/46EX655 ii
CAUTIONS AND WARNINGS
CAUTION
These servicing instructions are for use by qualified service personnel only.
To reduce the risk of electric shock, do not perform any servicing other than
that contained in the operating instructions unless you are qualified to do so.
WARNING!!
An isolation transformer should be used during any service to avoid possible
shock hazard, in case of live chassis.
! SAFETY-RELATED COMPONENT WARNING!!

There are critical components used in LCD color TVs that are important for
safety. These components are identified with shading and ! mark on the
schematic diagrams and the parts list. It is essential that these critical parts
be replaced only with the part number specified in the parts list to prevent
electric shock, fire, or other hazard.
NOTE: Do not modify the original design without obtaining written permission
from the manufacturer or you will void the original parts and labor warranty.
KDL-32EX655/40EX655/46EX655 iii
SETTING UP AND CARRYING THE TV

●● Disconnect all cables when carrying the TV.
●● Carry the TV with the adequate number of people; larger size TVs require two or more people.
●● Correct hand placement while carrying the TV is very important for safety and to avoid damage.
USE CAUTION WHEN HANDLING THE LCD PANEL

When repairing the LCD panel, be sure you are grounded by using a wrist band.
When installing the LCD panel on a wall, the LCD panel must be secured using the 4 mounting holes on the rear cover.
1. Do not press on the panel or frame edge to avoid the risk of electric shock.
2. Do not scratch or press on the panel with any sharp objects.
3. Do not leave the module in high temperatures or in areas of high humidity for an extended period of time.
4. Do not expose the LCD panel to direct sunlight.
5. Avoid contact with water. It may cause a short circuit within the module.
6. Disconnect the AC power when replacing the backlight or inverter circuit.
(High voltage occurs at the inverter circuit at 650Vrms.)
7. Always clean the LCD panel with a soft cloth material.
8. Use care when handling the wires or connectors of the inverter
circuit. Damaging the wires may cause a short.
9. Protect the panel from ESD to avoid damaging the electronic
circuit (C-MOS).
10. During the repair, DO NOT leave the Power On for more than
1 hour while the TV is face down on a cloth.
KDL-32EX655/40EX655/46EX655 iv
CLEANING THE LCD PANEL

CAUTION: When cleaning the TV, be sure to unplug the power cord to avoid any chance of electric shock.
Clean the cabinet of the TV with a dry soft cloth.

Wipe the LCD screen gently with a soft cloth.
;; Stubborn stains may be removed with a cloth slightly moistened with a solution of mild soap and warm water.
;; If using a chemically pretreated cloth, please follow the instruction provided on the package.
;; Never use strong solvents such as a thinner, alcohol or benzine for cleaning.
;; Periodic vacuuming of the ventilation openings is recommended to ensure proper ventilation.
;; Do Not use paper towels, any type of abrasive pad, rags, rubber or vinyl materials to clean the screen. Using these materials could easily scratch the
screen which may result in permanent damage.
;; Do Not use any cleaning product containing alkaline/acid cleaner, scouring powder, or volatile solvent, such as alcohol, ammonia, benzine, thinner or
insecticide. Using any of these harsh cleaners may result in permanent damage to the screen.
;; Do Not spray water or detergent directly onto the TV screen . If liquid drips into the bottom of the screen it may cause a failure.
KDL-32EX655/40EX655/46EX655 v
SAFETY CHECK-OUT 3. Measuring the voltage drop across a resistor by means of a VOM
or battery-operated AC voltmeter. The limit indication is 0.75 V, so
After correcting the original service problem, perform the following safety analog meters must have an accurate low voltage scale. Nearly all
checks before releasing the set to the customer: battery-operated digital multimeters that have a 2 VAC range are
suitable. (see Figure A)
1. Check the area of your repair for unsoldered or poorly soldered
connections. Check the entire board surface for solder splashes To Exposed Metal
and bridges. Parts on Set
2. Check the interboard wiring to ensure that no wires are pinched or

touching high-wattage resistors.
3. Check that all control knobs, shields, covers, ground straps, and
mounting hardware have been replaced. Be absolutely certain that AC
0.15 µF Voltmeter
you have replaced all the insulators. (0.75V)
4. Look for unauthorized replacement parts, particularly transistors,
that were installed during a previous repair. Point them out to the
customer and recommend their replacement.
5. Look for parts which, though functioning, show obvious signs of Earth Ground
deterioration. Point them out to the customer and recommend their
Figure A. Use an AC voltmeter to check AC leakage.
replacement.
6. Check the line cords for cracks and abrasion. Recommend the
replacement of any such line cord to the customer. HOW TO FIND A GOOD EARTH GROUND
7. Check the antenna terminals, metal trim, metallized knobs, screws, The cover-plate retaining screw on most AC outlet boxes is at earth ground.
and all other exposed metal parts for AC leakage. Check leakage Verify the AC outlet box retaining screw ground by connecting a 60W to
as described in “Leakage Test”. 100W incandescent (not a neon or fluorescent lamp) between the hot side of
the receptacle and the retaining screw. Try both slots, if necessary, to locate
the hot side on the line; the lamp should light at normal brilliance if the screw
LEAKAGE TEST is at ground potential. (see Figure B)
The AC leakage from any exposed metal part to earth ground and from all Trouble Light
exposed metal parts to any exposed metal part having a return to chassis, AC Outlet Box
must not exceed 0.5 mA (500 microamperes). Leakage current can be
measured by any one of three methods.
1. A commercial leakage tester.
Follow the manufacturers’ instructions provided with the tester.
2. A battery-operated AC milliammeter.
Figure B. Checking for earth ground.
KDL-32EX655/40EX655/46EX655 vi
SECTION 1 - FEATURES AND OVERVIEW
FEATURES SPECIFICATIONS
The AZ3G chassis is one of several designs for the 2012 model line of Sony System
Television system Analog: NTSC/PAL-M/PAL-N
Bravia® LCD televisions. This manual covers the following models: Digital: SBTVD
Channel coverage VHF: 2-13
KDL-32EX655 UHF: 14-69
CATV (Analog): 1-135
KDL-40EX655 Panel system LCD (Liquid Crystal Display) Panel
Speaker output 10 W + 10 W (8 ohms, 1 kHz, 10% THD*1 ,127V)
KDL-46EX655 Input/Output jacks
CABLE/ANTENNA 75-ohm external terminal for RF inputs
The BRAVIA® EX65x series LED LCD HDTVs have incomparable picture VIDEO IN 1 Video / Audio input (phono jacks)
COMPONENT IN YP B P R (Component Video): 1080p (50, 60 Hz), 1080i (50, 60 Hz), 720p (50, 60 Hz), 576p, 576i,
quality and an ultra-thin design 480p, 480i
Audio input (phono jacks)
●● Brilliant Full HD (1080p) picture quality VIDEO IN 2 Video input (common phono pin with Y input)
HDMI IN 1/2/3/4 Video: 1080p (30, 50, 60 Hz), 1080/24p, 1080i (50, 60 Hz), 720p (30, 50, 60 Hz), 720/24p,
●● X-Reality™ Engine that creates crisp detail in each scene 576p, 576i, 480p, 480i, PC Formats
Audio: Two channel linear PCM: 32, 44.1 and 48 kHz, 16, 20 and 24 bits, Dolby Digital
●● Bright picture & thin design with Edge LED backlight Analog audio input (stereo mini jack) (HDMI IN 2 only, common with PC IN)
ARC (Audio Return Channel) (HDMI IN 1 only)
●● One-touch access to the Sony Entertainment Network™ and apps1 DIGITAL AUDIO OUT Digital optical jack (Two channel linear PCM, Dolby Digital)
(OPTICAL)
●● Skype™ ready1 PC IN Analog RGB (Mini D-sub 15-pin)
PC/HDMI 2 AUDIO IN Audio input (stereo mini jack) (common with HDMI IN 2)
●● PC and tablet content2 on your TV w/ Intelligent Connect L AN 1 0 B A S E -T /1 0 0 B A S E -T X c onne c tor ( C onne c tion s p e e d ma y d iffe r d e p e nd ing on the ne twork
environment. 10BASE-T/100BASE-TX communication rate and communication quality are not
●● Media Remote™ app to control your TV with a smartphone2 guaranteed for this TV.)
U S B /D L N A R e fe r to the i-M a nua l for s up p orte d forma t.
●● Wi-Fi® adaptor included to stream HD entertainment.
1. Broadband speed of at least 2.5 Mbps recommended (10 Mbps for HD). Content subject
to change and may require fees. Skype requires CMU-BR100 camera sold sep. Subject to
Skype’s terms and conditions.
2. Requires devices connected to the same wireless home network.
KDL-32EX655/40EX655/46EX655 1
Model name KDL- 46EX655 40EX655 32EX655 CHECKING THE ACCESSORIES

Power and others
Power requirement 110-220 V AC, 60 Hz Control remoto (1)*1
Power Pilas de tamaño AAA (2)
consumption in standby Less than 0.2 W with 127 V AC and less than 0.3 W with 220 V AC Soporte de sobremesa (1)*2
Screen size* 2 (cm) Approx. 116.8 Approx. 101.6 Approx. 80.1 Tornillos de fijación para el soporte de
(inches measured diagonally) 46 inches 40 inches 31.5 inches
(32 class) sobremesa (M5 × 16) (3)
Display resolution 1,920 dots (horizontal) × 1,080 lines (vertical) Tornillos de montaje para el soporte de
Dimensions* 2 with stand (mm) 1,074 × 669 × 241 sobremesa (M5 x 16) (2)
Manual de instrucciones (este manual) y
without stand 1,074 × 651 × 60 otros documentos
wall-mount hole 300 × 300 200 × 200 *1 Consulte el número del modelo impreso en el
pattern (mm) control remoto.
wall-mount screw M6(8-12 mm) *2 Se requiere ensamblar la base de soporte de
size (mm) sobremesa. Para ensamblar la base de soporte
de sobremesa consulte el folleto suministrado.
Mass* 2
Supplied Accessories Refer to Checking the Accessories

Optional Accessories
Camera and Microphone Unit: CMU-BR100
USB Wireless LAN Adapter: UWA-BR100
Operating humidity 10 % – 80 % RH (non-condensing)
*1 Total Harmonic Distortion.

*2 Screen size, dimensions and mass are approximate values.
• Optional accessories availability depends on countries/region/TV model/stock.
• Design and specifications are subject to change without notice.
KDL-32EX655/40EX655/46EX655 2
CHASSIS OVERVIEW
The primary circuits in the AZ3G chassis consist of a Main Board (BAPS Board), Power Supply Board (GL2 Board for 32“ models, and GL4 Board for 40” &
46” models), the IR Board (HL Board), the Switch Unit, and the LCD Panel Assembly which includes the TCON Board.
NOTE: For connector part number information, refer to “Connectors” on page 22. For Wire Dressing information, refer to “Wire Dressing” on page 24.
GL2
BAPS GL4
SWITCH SWITCH
UNIT BAPS
UNIT
TCON
TCON
HL HL
BOARD LAYOUT FOR KDL-32EX655 ONLY BOARD LAYOUT FOR KDL-40EX655 ONLY
KDL-32EX655/40EX655/46EX655 3
GL4
SWITCH BAPS
UNIT
TCON
HL
BOARD LAYOUT FOR KDL-46EX655 ONLY
KDL-32EX655/40EX655/46EX655 4
OVERALL CIRCUIT DESCRIPTION Scan Converter: Signal processing circuit that performs resolution
conversion (aspect ratio) and interlaced to progressive scan (IP) conversion.
“Block Diagram” on page 11 provides an overview of the AZ3G chassis.
The following are descriptions of the boards and their functions.
AUDIO AMPLIFIER
The main speaker audio amplifier (IC4601) and sub-woofer amplifier
MAIN BOARD (IC4701) amplifies the digital audio output of the X-Reality processor and
Common to all models the Main Board, designated as the BAPS Board, sends it to the speakers.
contains the TV control, video, and audio processing circuitry. All these
functions are accomplished using the X-Reality Processor IC9000.
TEMPERATURE SENSOR
The temperature sensor detects over-temperature conditions on the Main
TUNER
Board, LCD Panel, or ambient room temperature and sends the shutdown
The tuner is a combination ATSC/NTSC unit. It can receive traditional signal to the processor.
analog NTSC signals via cable or terrestrial along with ATSC digital
signals via terrestrial (8VSB) or cable (64 or 256 QAM).
POWER SUPPLY BOARD
X-REALITY PROCESSOR There are different Power Supply Boards used in the models in this manual.
The type of board depends on the size of LCD panel. They are:
IC9000 performs the majority of the necessary audio and video processing
on the Main Board. ●● GL2 Board (for 32” models)
TV Microprocessor: The CPU internal to the X-Reality processor ●● GL4 Board (for 40” and 46” models)
controls all aspects of the television functions. Input from the user along There are 3 distinct sections on the power supply:
with monitoring of critical circuits is also performed by this CPU.
Standby Supply: Continuously operational as long as AC power is applied,
Digital Audio and Video Decoder: The MPEG2 and Digital Dolby audio the standby supply generates 3.3V for the circuits requiring power while the
streams are received from the tuner for decompression. All video sources unit is turned off. An unregulated 19V line is present to provide power to the
which are not native 1920 X 1080p 60HZ are scaled to this resolution. main relay, PFC and main power supply at turn-on.
Digital audio content is output to the class D amplifier for processing and
Main Supply: Once the power supply receives a power-on command from
amplification.
the CPU on the Main Board, the main switching supply is turned on to
HDMI Input and Switching: The customer can select the HDMI1, provide a regulated 12V source and Audio 12V.
HDMI2, HDMI3, HDMI4 input via the HDMI switch IC5500. Each HDMI
Converter: Generates the B+ and B- voltages for the LED backlights.
input contains a common EDI NVM (internal to IC5500) to provide display
information data to any device connected via the HDMI inputs.
LVDS Transmitter: Integrated into IC9000 is a Low Voltage Differential IR BOARD
Signaling (LVDS) transmitter. This circuit converts the 8-bit parallel RGB Designated as the HL Board, the IR Board contains the power, standby, and
video information into a set of high speed serial lines for noise-free timer LED’s that are located on this board along with the IR remote receiver
transmission to the TCON Board circuits located internally to the LCD and light level sensor.
Panel.
KDL-32EX655/40EX655/46EX655 5
SWITCH UNIT
This board contains the power, channel and volume up/down, and menu
buttons.
LCD PANEL ASSEMBLY

The LCD Panel Assembly includes the LCD Panel, TCON Board, and LED
Backlight system.
The LCD Panel contains the actual liquid crystals, color filters, and
polarizers. The liquid crystals are manipulated by the applied voltage to
pass a specific amount of light - from the backlite - depending on the level
of voltage applied.
The TCON performs all the control, timing, charge, and discharge functions
driving the operation of the LCD Panel.
A new LCD Panel assembly from parts will include the following items.
●● LCD Panel
●● TCON Board
●● LED Backlighting Components (varies)
TCON BOARD
The TCON Board communicates between the LCD Panel and the
microprocessor on the Main Board.
NOTE: The TCON Board is not available as a replacement part for all
models. To determine if the TCON Board is available as a replacement
part, refer to the LCD Panels Manual.
KDL-32EX655/40EX655/46EX655 6
SECTION 2 - TROUBLESHOOTING Self Diagnosis
Supported model
OVERVIEW SELF DIAGNOSIS FUNCTION

This chapter provides information regarding the Self Diagnosis feature in Critical voltages and circuit operations are monitored by the CPU on the
our TVs. Main Board. If an error is detected the Self Diagnosis function in the TV will
force the TV to shut down by the CPU. The monitored circuit in which the
fault occurred will automatically cause the CPU to blink the Standby LED
UPDATING THE SOFTWARE in groups of repeating sequences. The number of times the Standby LED
The Self Diagnosis function is designed to provide information regarding blinks indicates the possible cause of the problem.
the problem with the TV, however, there are several issues that may be
Not all of the available protect codes are used in every model. For example,
resolved by updating the TV software to the latest version. Always check
models that don’t have the local dimming feature do not use the 4X blink
the Sony site for any issues that are software related. Most symptoms that
error as this circuit is found in models that are backlit with fluorescent lamps.
are correctable by software updates involve communications issues with
The information in this section provides guidance in locating the possible
other devices or minor glitches in the operation of a specific function. Below
component causing the shutdown.
is a list of some of the symptoms that may be corrected with a software
update:
●● Fluctuations in picture brightness STANDBY LED BLINK COUNT
●● Intermittent picture freezing or noise 2 times
●● Problems with certain inputs (especially HDMI)

5 times
●● Intermittent or distorted audio
LED ON 0.3 sec.
●● Erratic remote control operation LED OFF 0.3 sec. LED OFF
3 sec.
●● TV turns on and off by itself

●● Loss of color
●● Internet connectivity
Standby LED
●● Certain features not working correctly
LED DISPLAY & BLINK COUNT
(photo or video file viewing)
KDL-32EX655/40EX655/46EX655 7
SECTION 2 - TROUBLESHOOTING
VIEWING THE SELF CHECK DIAGNOSIS HISTORY StandBy LED

Blink Count
Date and Time Display*
When an error is detected, the Self Check screen records the date(s) and Diagnosis
Item
the number of times the error occurred. This is helpful in confirming past
occurrences of an error, and for determining if an error is intermittent when
SELF CHECK
the customer is not sure what is causing the television to shut down. If the
screen displays a 0, no error has occurred. 000 RESERVED --------------------- --------------------- --------------------- 00
000 RESERVED --------------------- --------------------- --------------------- 00
1. Take the TV out of deep Standby mode by pressing POWER to 002 MAIN_POWE --------------------- --------------------- --------------------- 00
turn on the TV. 003 DC_ALERT --------------------- --------------------- --------------------- 00
003 AUD_PROT --------------------- --------------------- --------------------- 00
2. Press POWER to turn the TV back off. 003 HDMI_EQ --------------------- --------------------- --------------------- 00
003 TU_DEMOD --------------------- --------------------- --------------------- 00
3. Press the following buttons on the Remote Commander within a 004 VLED --------------------- --------------------- --------------------- 00
second of each other: 004 LD_ERR --------------------- --------------------- --------------------- 00
005 HFR_ERR --------------------- --------------------- --------------------- 00
DISPLAY Channel 5 Volume - POWER 005 TCON_ERR 120123132522 120123113645 --------------------- 02 Error Count
(00-99)
005 P_ID-ERR --------------------- --------------------- --------------------- 00
006 BACKLITE --------------------- --------------------- --------------------- 00
007 TEMP_ERR --------------------- --------------------- --------------------- 00
* NOTE: This differs from accessing Service Adjustments Mode
007 FAN_ERR --------------------- --------------------- --------------------- 00
(Volume +) 010 EMITTER --------------------- --------------------- --------------------- 00
101 VPC_WDT --------------------- --------------------- --------------------- 00
102 MEPS_WDT --------------------- --------------------- --------------------- 00
103 HOST_WDT --------------------- --------------------- --------------------- 00
104 STBY_WDT --------------------- --------------------- --------------------- 00
00345 000333 06789
Panel operation time by hour (MAX:65535)

Boot count (MAX:65535)
Total operation time by hour (MAX:65535)
*Format of Error History = YYMMDDhhmmss example 120123132522= Jan 23, 2012 13:25:22 (1:25:22PM)
NOTE: date and time must be set for this to work
SAMPLE SELF CHECK DIAGNOSIS PAGE
KDL-32EX655/40EX655/46EX655 8
2X Blink - Main Power Error 7X Blink - Temperature Failure
A loss of REG12V from the power supply triggers this protect event. The If the temperature inside the television becomes excessive, the temperature
usual cause is a failure of the main switching supply. In some instances, sensor (located on the Main Board) notifies the TV to shut down and display
excessive loading on the secondary supply lines can cause the switching a 7X error. Excessive temperature errors will always occur when the TV
regulator to stop, or fail again, if a replacement board is installed. has been running a while and can be caused by excessive ambient heat or
improper ventilation of the television.
3X Blink- DC Regulator/Audio Error/HDMI/Tuner
If the television shuts down immediately, this can be caused by a defective
Several items are monitored on the main board. Any error detected in the temperature sensing IC or failure of the communications bus between the
following circuits will cause the television to shut down and generate a 3X IC and the microprocessor. Replacement of the Main Board is necessary.
error:
●● Loss of regulated B+ circuits 8X Blink – Not listed in Self Check
●● Audio amplifier failure The 8X blink code is mainly used during TV software development. Look in
TV’s service Self Check for error code history and notice at the bottom of
●● HDMI equalizer IC
the list WDT (Watch Dog Timer) error codes, in particular notice 103 HOST_
●● Tuner demodulator circuits WDT. If this error code appears, check for any additional documentation on
In most cases, replacement of the main board will remedy a 3X error. the Sony ESI site.
4X Blink – Balancer Error 10X Blink – IR Sync Transmitter Failure
NOT USED IN THIS MODEL SERIES NOT USED IN THIS MODEL SERIES
5X Blink - TCON Error

The 5X blink protection mode indicates a communications error between
the TCON Board and the X-Reality microprocessor on the Main Board. If
the TCON is available for replacement, replace the TCON. If the TCON is
not available, the LCD panel must be replaced since the TCON circuit is
part of the LCD panel assembly. In rare cases a loose or defective LVDS
cable could also be the cause.
6X Blink - Converter System Failure

An open LED in the backlight strings will cause an over-voltage condition
in the converter circuits. The symptom will be a momentary appearance
of the backlights (Sony logo may appear) followed by a 6X shutdown.
Replacement of the LCD panel is required to remedy this condition.
If the converter fails to generate voltage for the LED backlights, the low-
voltage protection circuits are activated and the television will shut down
with a 6X error. Replacement of the Power Supply Board should remedy
this condition.
KDL-32EX655/40EX655/46EX655 9
TRIAGE CHART
Use this general Triage Chart to determine what may possibly be causing the error before going out to the customers location.
1. Confirm the symptom from the customer.  RED DOT: (Primary) Most likely defective part
2. Select that symptom from the chart. ▲ BLUE Triangle: (Secondary) Possible defective part
3. Bring the primary component listed for that symptom.
4. Follow the associated flowcharts in the Training Manual to isolate the board.
5. Chart Color Code
Protection Modes LAN Power Video Audio
Board Reference Whole Isolated
No
2X 3X 4X 5X 6X 7X 8X Dead set No Video Screen Area No Audio
WIFI Distortion Distortion
Main Board  * ▲ ▲ ▲ ▲  
Power Supply   
HL
LCD Panel ▲ 
TCON   ▲ ▲
SERVICE BULLETIN 
SOFTWARE UPDATE 
WLAN 
*NOTE: REFER TO LCD PANEL SERVICE MANUAL IN REFERENCE * Immediate Shutdown After Power ON & 7X
LIBRARY DATABASE FOR CORRECT REPLACEMENT PARTS
BASED ON SERIAL NUMBER.
KDL-32EX655/40EX655/46EX655 10
SECTION 3 - FLOW CHARTS AND DIAGRAMS
BLOCK DIAGRAM
IC4701 L
SUB-
WOOFER
AMP R
L
IC4601
AMP
R
OPTICAL
RF TUNER
AUDIO OUT
VIDEO 1 CVBS
ANALOG AUDIO
OUT
VIDEO 2 CVBS/COMP
HDMI 1 IC9000
IC5500 A/V WIRELESS
HDMI 2 HDMI DECODER LAN CARD
HDMI 3 SWITCH VIDEO
EQ PROCESS
HDMI 4
PC HD15
ETHERNET
LVDS HFR
USB2.0 USB HUB
TCON
USB2.0 BAPS
LCD PANEL
LED
LED BACKLIGHTS
IR RX
SWITCH
LIGHT SENSE
UNIT
HL
POWER SUPPLY/
CONVERTER
AC IN
GL2 (32")
GL4 (40" & 46")
OVERALL BLOCK DIAGRAM
KDL-32EX655/40EX655/46EX655 11
NO POWER
CN6601
1 +OUT1
2 NC
3 NC
4 +OUT2
TO LED
CN6602 BACKLIGHTS
1 -OUT1
2 NC
3 NC
4 -OUT2
CN6205 CN6001
1 DC_DIMMER TCON_VCC 1
2 PWM_DIMMER AU_12V 2, 4
3 BL_ERR REG12V 3, 5
4 BLINKING AUDIO_GND 12, 8
5 BL_ON AUDIO_12V 7, 9
6 DIGITAL_STBY STBY3.3V 10
7, 8 AU_GND BLINKING 12
9~12 GND POWER_ON 13
13,14 REG12V PWM_DIMMER 14
17, 18 AU_12V DIGITAL_STBY 15
19 TCON_VCC DC_DIMMER 16
23 STBY3.3V BL_ON 17
26 TCON_ON BL_ERR 18
27 AC_OFF_DET AC_OFF_DET 19
28 POWER_ON TCON_ON 20
GL2 (32")
GL4 (40" & 46") BAPS
POWER AND CONTROL BLOCK DIAGRAM
KDL-32EX655/40EX655/46EX655 12
No Power
Remove AC power and

wait at least 30
seconds before
reapplying
Press power
button while
Does red standby Yes High (>2.5V) Yes monitoring pin 28
LED on front panel on pin 27 of CN6205 of CN6205 on
light? on power supply? power supply
board
No No
Yes See High (3.3V)

Is standby LED Power Supply Yes Power Supply
Protection Shutdown appears
blinking? Board* Board*
flowchart momentarily?
No
No
Power Supply
Main Board*
Board*
NO POWER FLOWCHART
*For Part Number information, Refer to “Section 4 - Disassembly/Part Number Information” on page 17.
KDL-32EX655/40EX655/46EX655 13
STANDBY LED BLINKING

Protect
Shutdown.
Standby LED
Blinking
Yes Power Supply

2X
Board*
No
See Resolving an
8X
Yes 8x Error
3X Main Board*
No
No No After a while
5X 6X 7X Check ventilation
Yes Yes Imediately
TCON Power Supply Main Board*

(LCD Panel)* Board*
PROTECTION SHUTDOWN FLOWCHART
KDL-32EX655/40EX655/46EX655 14
NO PICTURE
No Video
Backlights No Power Supply

turned on? Board*
Yes
Any OSD Yes

graphics Main Board*
present?
No
Unplug LVDS
connector at
TCON while unit Any flashes No LCD Panel*
is running. This seen on
TCON Board*
may need to be screen?
done more than
once
Yes
Main Board*
NO VIDEO FLOWCHART
KDL-32EX655/40EX655/46EX655 15
Video Distortion
Lines
Is distortion No
Yes Improper or Vertical lines Yes move when Yes
across entire Main Board*
missing colors? or bars? wide-mode
screen?
changed?
No Yes No No
TCON*
Main Board*
(LCD Panel)
Any horizontal Yes

LCD Panel*
lines?
No
Any single or Yes

isolated vertical LCD Panel*
lines?
No
Yes
More than 1 TCON*
vertical band? (LCD Panel)
VIDEO DISTORTION
KDL-32EX655/40EX655/46EX655 16
SECTION 4 - DISASSEMBLY/PART NUMBER INFORMATION
TABLE-TOP STAND REMOVAL Components not identified by a part number or The component parts of an assembly are indicated by the * Items marked with an asterisk are not stocked since
description are not stocked because they are seldom reference numbers in the far right column of the parts list they are seldom required for routine service. Expect
A Remove 3 screws from the Table-Top Stand, then lift up the LCD TV and gently place it face down onto a soft cloth. required for routine service. and within the dotted lines of the diagram. some delay when ordering these components.
NOTE: The components identified by shading NOTE: The components identified by a red outline and a mark contain
and ! mark are critical for safety. Replace only confidential information. Specific instructions must be adhered to whenever
with part number specified. these components are repaired and/or replaced.
See Appendix A: Encryption Key Components in the back of this manual.
2
A
Soft Cloth
REF. NO. PART NO. DESCRIPTION [ASSEMBLY INCLUDES] REF. NO. PART NO. DESCRIPTION [ASSEMBLY INCLUDES]
1 A-1882-098-A STAND, HEAD P(M) (BLACK) ▲ 2-580-608-01 SCREW, +PSW M5X16

(KDL-32EX655 MODELS ONLY) (SCREWS TO ATTACH STAND HEAD TO STAND PIPE)
1 A-1875-985-A STAND, HEAD P(M) (WHITE) (SCREWS TO ATTACH TABLE-TOP STAND TO LCD TV)
(KDL-32EX655 MODELS ONLY) For product protection and safety reasons, Sony strongly recommends
1 A-1880-666-A STAND, HEAD P(ML) that you use the screws provided with the TV.
(KDL-40EX655/46EX655 ONLY) CAUTION: These screws cannot be used to secure the TV to the Wall Mount
Brackets.
2 A-1875-984-A STAND, PIPE (M)
(KDL-32EX655 ONLY) ▲ 2-580-608-01 SCREW, +PSW M5X16 (WHITE)
2 A-1880-667-A STAND, PIPE (ML) (KDL-32EX655 MODELS ONLY)
(KDL-40EX655/46EX655 ONLY) (SCREWS TO ATTACH STAND HEAD TO STAND PIPE)
(SCREWS TO ATTACH TABLE-TOP STAND TO LCD TV)
For product protection and safety reasons, Sony strongly recommends
that you use the screws provided with the TV.
CAUTION: These screws cannot be used to secure the TV to the Wall Mount
Brackets.
KDL-32EX655/40EX655/46EX655 17
REAR COVER REMOVAL and ! mark are critical for safety. Replace only confidential information. Specific instructions must be adhered to whenever
CAUTIONS:
Hold down the Rear Cover as shown in the steps below to avoid deforming or damaging the hooks in the Rear
Cover and Bezel.
The portion of the Rear Cover near the Switch Unit is very fragile. When lifting this section, support the area to avoid
breaking the cover.
Bezel hook
Rear Cover hook
52 53
51
Trying to remove the Rear Cover as shown in this illustration will break the hooks securing it to the Bezel.
A To avoid damaging the AC Power Supply Cord,
remove the screw from the AC Cover and 56
disconnect the AC Power Cord. Hold the
Power Supply Cord
54
55
B Remove the remaining screws from the Rear Cover.
19 from the KDL-32EX555
19 from the KDL-40EX655 REF. NO. PART NO. DESCRIPTION [ASSEMBLY INCLUDES] REF. NO. PART NO. DESCRIPTION [ASSEMBLY INCLUDES]
51 4-418-664-61 REAR COVER (32 ZEU) A (BLACK) [52] 54 4-400-432-41 LABEL, UNDER TERMINAL (WHITE)
(KDL-32EX655 MODELS ONLY) (KDL-32EX655 MODELS ONLY)
C Gently hold down the Rear Cover from the 51 4-418-664-81 REAR COVER (32 ZEU) A (WHITE) [52] ORDER THIS PART WHEN REPLACING THE REAR COVER
center, then carefully start to lift the Rear Cover (KDL-32EX655 MODELS ONLY)
from the bottom to create clearance between 51 4-419-377-61 REAR COVER (40 ZEU) A [52] * 55 4-297-989-01 AC COVER
the Bezel and Rear Cover. (KDL-40EX655 ONLY) (FOR ALL EXCEPT KDL-32EX655 WHITE MODEL)
D Gently hold down the Rear Cover as shown in the steps below, then grasp the inside bottom corner and carefully lift 51 4-419-379-61 REAR COVER (46 ZEU) A [52] 55 4-297-989-21 AC COVER (WHITE)
the Rear Cover to release the hooks. (KDL-46EX655 ONLY) (KDL-32EX655 MODELS ONLY)
! 56 1-846-001-11 CORD, POWER (WITH CONNECTOR)
52 4-297-468-01 BRACKET, VESA
53 4-400-419-01 LABEL, SIDE TERMINAL (32ZEU) (BLACK) △ 4-159-298-01 SCREW, +PSW M4X10
(KDL-32EX655 MODELS ONLY) △ 4-159-298-21 SCREW, +PSW M4X10 (WHITE)
ORDER THIS PART WHEN REPLACING THE REAR COVER (KDL-32EX655 MODELS ONLY)
USE CAUTION 53 4-400-419-21 LABEL, SIDE TERMINAL (32ZEU) (WHITE) ■ 7-685-648-79 SCREW +BVTP 3X12 TYPE2 IT-3
to avoid breaking this
area of the Rear Cover (KDL-32EX655 MODELS ONLY) □ 2-580-639-01 SCREW, +BVTP 4X12 TYPE2 IT-3
ORDER THIS PART WHEN REPLACING THE REAR COVER □ 7-685-661-71 SCREW, +BVTP 4X12 TYPE2 IT-3 (WHITE)
E Lift the Rear Cover from the bottom and push
53 4-400-427-01 LABEL, SIDE TERMINAL (KDL-32EX655 MODELS ONLY)
forward to release the top hooks. (KDL-40EX655/46EX655 ONLY) ◆ 4-400-043-01 JOINT, SCREW
ORDER THIS PART WHEN REPLACING THE REAR COVER ◇ 4-256-393-01 SCREW, +PSW M3X6 W12
54 4-400-432-11 LABEL, UNDER TERMINAL ◇ 4-256-393-11 SCREW, +PSW M3X6 W12 (WHITE)
ORDER THIS PART WHEN REPLACING THE REAR COVER (KDL-32EX655 MODELS ONLY)
KDL-32EX655/40EX655/46EX655 18
HANDLING THE LVDS FFC CONNECTOR DISCONNECTING THE LVDS FFC CONNECTOR CONNECTING THE LVDS FFC CONNECTOR
CAUTION: CAUTION:
Several models use a LVDS FFC Connector from the Main Board to the
TCON Board. Currently there are three different types of connectors that Regardless of the connector type, DO NOT remove the LVDS FFC DO NOT insert the LVDS FFC Connector into the Main Board upside
are used. Connector by the reinforcement tab only. down.
CAUTION: CONNECTOR TYPE 1 CONNECTOR TYPE 1
Refer to the illustration below when disconnecting or connecting the 1. Slightly tilt the Main Board connector release away from the LVDS FFC
LVDS FFC Connector. Regardless of the connector type, DO NOT 1. While holding onto the LVDS FFC Connector, gently tilt the Main Board
Connector. connector release towards the Main Board then slide the LVDS FFC
remove the LVDS FFC Connector by the reinforcement tab only. 2. Gently wiggle the LVDS FFC Connector to detach it from the Main Connector straight in.
Board.
Main Board
Main Board
Reinforcement
Tab
Reinforcement
䐠 Tab
Correct Incorrect Tilt away from LVDS
CAUTION: Tilt away from LVDS
The LVDS FFC Connector can be inserted into the Main Board upside
down. If it is inserted upside down, the pins on the LVDS FFC Connector CONNECTOR TYPE 2 CONNECTOR TYPE 2
will short-circuit and damage the board. 1. Gently press down on the release tab of the Main Board connector.
1. Gently press down on the release tab of the Main Board connector.
2. Correctly holding onto the LVDS FFC Connector, pull out the connector 2. Holding onto the entire LVDS FFC Connector, insert the LVDS FFC
while continuing to hold down the release tab of the Main Board Connector into the Main Board connector.
connector. Press down
Press down
Reinforcement
䐠 Tab
䐠 Reinforcement
Tab
Inserted Correctly Inserted Incorrectly Main Board

Main Board
CONNECTOR TYPE 3 CONNECTOR TYPE 3
1. Gently press down on the 2 release tabs of the Main Board connector. 1. Gently press down on the 2 release tabs of the Main Board connector.
2. Correctly holding onto the LVDS FFC Connector, pull out the connector 2. Holding onto the entire LVDS FFC Connector, insert the LVDS FFC
while continuing to hold down the release tabs of the Main Board Connector into the Main Board connector.
connector.
Main Board
Main Board
Reinforcement
䐠 Tab Press down
䐠 Reinforcement Press down

Tab
KDL-32EX655/40EX655/46EX655 19
confidential information. Specific instructions must be adhered to whenever
MAIN BOARD (BAPS) AND POWER SUPPLY BOARD (GL2/GL4) REMOVAL and ! mark are critical for safety. Replace only
CAUTION: Do not reattach the Power Supply Board (GL2/GL4) without the Spacers(B).
NOTES:
Refer to”Handling the LVDS FFC Connector” on page 19 to disconnect the LVDS Connector.
The Spacers(B) are not included with the Power Supply Board and must be reattached to the replacement Power
Supply Board.
The Cushion(PWB G), Insulation Sheet(GL2) and Insulation Sheet (GL6) are not included with the Power Board and 110
must be replaced when replacing the Power Supply Board.
A Detach the Side Bracket and Bottom Bracket from BAPS Board.
B Remove screws and disconnect connectors from BAPS Board.
(Refer to “Handling the LVDS FFC Connector” on page 19 instructions.)
C Remove screws and disconnect connectors from GL2/GL4 Board.
(Reattach the Spacers(B) to the replacement GL2/GL4 Board.) 109
D Slide-out Left and Right Speakers, then disconnect connectors. 101
E Release clips and disconnect connector from HL Board. 108
F Lift up Switch Unit and disconnect connector.
107
104
102
103
105
106
101 4-299-504-01 BRACKET, SIDE (MOLD) 106 1-490-075-21 SWITCH UNIT (WHITE)
(FOR ALL EXCEPT KDL-32EX655 WHITE MODEL) (KDL-32EX655 MODELS ONLY)
A 101 4-299-504-51 BRACKET, SIDE (MOLD) (WHITE) 107 4-298-004-01 SPACER (B)
E
(KDL-32EX655 MODELS ONLY) 108 A-1885-393-A GL2 BOARD, COMPLETE
B 102 A-1878-459-A BAPS BOARD, COMPLETE (KDL-32EX655 ONLY)
AFTER REPLACING THE MAIN BOARD, YOU MUST UPDATE THE ORDER THIS PART WHEN REPLACING THE GL2 BOARD
C
SOFTWARE TO THE LATEST VERSION 108 1-474-403-11 GL4 BOARD, COMPLETE
D
(KDL-40EX655/46EX655 ONLY)
Cushion 103 4-299-503-21 BRACKET, UNDER (MOLD) ORDER THIS PART WHEN REPLACING THE GL4 BOARD
(PWB G) 103 4-299-503-61 BRACKET, UNDER (MOLD) (WHITE)
Spacer(B) (KDL-32EX655 MODELS ONLY) 109 4-408-119-01 CUSHION (PWB G)
104 A-1849-755-A HL BOARD, MOUNTED ORDER THIS PART WHEN REPLACING THE GL2/GL4 BOARD
104 A-1849-759-A HL BOARD, MOUNTED (WHITE) 110 4-297-998-41 SHEET, INSULATION (GL2)
F
(KDL-32EX655 MODELS ONLY) (KDL-32EX655 ONLY)
ORDER THIS PART WHEN REPLACING THE LCD PANEL
105 1-858-714-11 LOUDSPEAKER (3X10CM) 110 4-297-996-41 SHEET, INSULATION (GL6)
(KDL-32EX655 ONLY) (KDL-40EX655/46EX655 ONLY)
105 1-858-713-11 LOUDSPEAKER (3X15CM) ORDER THIS PART WHEN REPLACING THE LCD PANEL
(KDL-40EX655/46EX655 ONLY) ● 2-990-421-41 SCREW (+PSW) (M3X6)
106 1-489-986-21 SWITCH UNIT
(FOR ALL EXCEPT KDL-32EX655 WHITE MODEL)
KDL-32EX655/40EX655/46EX655 20
confidential information. Specific instructions must be adhered to whenever
PANEL BRACKETS AND LCD PANEL REMOVAL and ! mark are critical for safety. Replace only
NOTES:
The Thermal Sheet(Atreyu) is not included with the LCD Panel and must be reattached to the
replacement LCD Panel.
A Remove screws, then press Bezel tabs and lift up Panel Brackets (H).
151
B Press Bezel tabs and tilt up Panel s (V).
C Remove screws and lift up Bottom Frame.
D Gently lift up LCD Panel.
Panel Bracket (H)

A
153
Bezel tab
153
154
D
152
Panel Bracket (V) 155
B
154
Bezel tab
156
151 4-416-316-22 BEZEL (32 NK1) A (BLACK) * 156 4-297-476-01 FRAME, BOTTOM (L)
CLEANING THE LCD PANEL (KDL-32EX655 MODELS ONLY) (KDL-40EX655/46EX655 ONLY)
151 4-414-828-11 BEZEL (32 NK1) A (WHITE)
CAUTION: When cleaning the TV, be sure to unplug the power cord to avoid any chance of electric shock.
(KDL-32EX655 MODELS ONLY) △ 4-159-298-01 SCREW, +PSW M4X10
Clean the cabinet of the TV with a dry soft cloth, and wipe the LCD screen gently with a soft cloth. 151 4-414-815-21 BEZEL (40 NK1) A (FOR ALL EXCEPT KDL-32EX655 WHITE MODEL)
;; Stubborn stains may be removed with a cloth slightly moistened with a solution of mild soap and warm water. (KDL-40EX655 ONLY) △ 4-159-298-21 SCREW, +PSW M4X10 (WHITE)
151 4-414-798-22 BEZEL (46 NK1) A (KDL-32EX655 MODELS ONLY)
;; If using a chemically pretreated cloth, please follow the instruction provided on the package.
(KDL-46EX655 ONLY) □ 2-580-639-01 SCREW, +BVTP 4X12 TYPE2 IT-3
;; Never use strong solvents such as a thinner, alcohol or benzine for cleaning. 152 NA LCD PANEL (FOR ALL EXCEPT KDL-32EX655 WHITE MODEL)
;; Periodic vacuuming of the ventilation openings is recommended to ensure proper ventilation. FOR ALL LCD PANEL AND TCON BOARD PART NUMBER □ 7-685-661-71 SCREW, +BVTP 4X12 TYPE2 IT-3 (WHITE)
;; Do Not use paper towels, any type of abrasive pad, rags, rubber or vinyl materials to clean the screen. Using these INFORMATION REFER TO THE LCD PANELS SERVICE MANUAL (KDL-32EX655 MODELS ONLY)
materials could easily scratch the screen which may result in permanent damage. 153 4-297-525-11 BRACKET, PANEL (H) ◇ 4-256-393-01 SCREW, +PSW M3X6 W12
;; Do Not use any cleaning product containing alkaline/acid cleaner, scouring powder, or volatile solvent, such as alcohol, * 154 4-297-524-01 BRACKET, PANEL (V) (FOR ALL EXCEPT KDL-32EX655 WHITE MODEL)
ammonia, benzine, thinner or insecticide. Using any of these harsh cleaners may result in permanent damage to the 155 4-300-810-01 SHEET, THERMAL (ATREYU) ◇ 4-256-393-11 SCREW, +PSW M3X6 W12 (WHITE)
screen. 156 4-297-475-01 FRAME, BOTTOM (M) (FOR ALL EXCEPT KDL-32EX655 WHITE MODEL)
;; Do Not spray water or detergent directly onto the TV screen . If liquid drips into the bottom of the screen it may cause a (KDL-32EX655 ONLY) (KDL-32EX655 MODELS ONLY)
failure.
KDL-32EX655/40EX655/46EX655 21
and ! mark are critical for safety. Replace only confidential information. Specific instructions must be adhered to whenever
CONNECTORS SCREWS
KDL-32EX655
P/N DESCRIPTION REMARKS TOTAL

▲ 2-580-608-01 (BLACK) SCREW, +PSW M5X16 TABLE-TOP STAND to TV(3), STAND HEAD to STAND PIPE(2) 5
▲ 2-580-608-31 (WHITE) SCREW, +PSW M5X16 TABLE-TOP STAND to TV(3) 3
△ 4-159-298-01 (BLACK) SCREW, +PSW M4X10 RC(2), BTM FRM to PNL(3) 5
△ 4-159-298-21 (WHITE) SCREW, +PSW M4X10 RC(2), BTM FRM to PNL(3) 5
■ 7-685-648-79 SCREW +BVTP 3X12 TYPE2 IT-3 RC SIDEJACK(1), RC UNDERJACK(1), RC TERMINAL(1), VESA to RC(2) 5
□ 2-580-639-01 (BLACK) SCREW, +BVTP 4X12 TYPE2 IT-3 RC(7), BTM FRM to BZL(2) 9
□ 7-685-661-71 (WHITE) SCREW, +BVTP 4X12 TYPE2 IT-3 RC(7), BTM FRM to BZL(2) 9
◆ 4-400-043-01 JOINT, SCREW RC(2) 2
◇ 4-256-393-01 (BLACK) SCREW, +PSW M3X6 W12 RC(5), AC(1), PNL BRKTS(2) 8
◇ 4-256-393-11 (WHITE) SCREW, +PSW M3X6 W12 RC(5), AC(1), PNL BRKTS(2) 8
201
● 2-990-421-41 SCREW (+PSW) (M3X6) BAPS(6), GL2(4) 10
202
KDL-40EX655

▲ 2-580-608-01 SCREW, +PSW M5X16 TABLE-TOP STAND to TV(3), STAND HEAD to STAND PIPE(2) 5
△ 4-159-298-01 SCREW, +PSW M4X10 RC(2), BTM FRM to PNL(5) 7
203
□ 2-580-639-01 SCREW, +BVTP 4X12 TYPE2 IT-3 RC(7), BTM FRM to BZL(2) 9
◆ 4-400-043-01 JOINT, SCREW RC(2) 2
◇ 4-256-393-01 SCREW, +PSW M3X6 W12 RC(5), AC(1), PNL BRKTS(2) 8
KDL-46EX655

▲ 2-580-608-01 SCREW, +PSW M5X16 TABLE-TOP STAND to TV(3), STAND HEAD to STAND PIPE(2) 5
△ 4-159-298-01 SCREW, +PSW M4X10 RC(2), BTM FRM to PNL(5) 7
□ 2-580-639-01 SCREW, +BVTP 4X12 TYPE2 IT-3 RC(7), BTM FRM to BZL(2) 9
REF. NO. PART NO. DESCRIPTION [ASSEMBLY INCLUDES] REF. NO. PART NO. DESCRIPTION [ASSEMBLY INCLUDES] ◆ 4-400-043-01 JOINT, SCREW RC(2) 2
◇ 4-256-393-01 SCREW, +PSW M3X6 W12 RC(7), AC(1), PNL BRKTS(2) 10
201 1-910-802-55 CONNECTOR ASSEMBLY 28P 203 1-910-802-36 HARNESS ASSEMBLY
(KDL-32EX655 ONLY) (KDL-32EX655 ONLY)
202 1-839-951-11 (LVDS) FLEXIBLE FLAT CABLE 51P 203 1-910-802-81 HARNESS ASSEMBLY
202 1-839-949-11 (LVDS) FFC WITH CONNECTOR 51P 203 1-910-802-86 HARNESS ASSEMBLY
202 1-839-952-11 (LVDS) FLEXIBLE FLAT CABLE 51P
(KDL-46EX655 ONLY)
KDL-32EX655/40EX655/46EX655 22
ACCESSORIES AND PACKAGING

PART NO. DESCRIPTION
A-1811-855-A BAG, SCREW ASSEMBLY(PM)

2-580-608-01 SCREW, +PSW M5X16
(SCREWS TO ATTACH STAND HEAD TO STAND PIPE)
(SCREWS TO ATTACH TABLE-TOP STAND TO LCD TV)
For product protection and safety reasons, Sony strongly recommends that you use the screws
provided with the TV.
CAUTION: These screws cannot be used to secure the TV to the Wall Mount Brackets
4-411-914-12 MANUAL, INSTRUCTION
MISCELLANEOUS
4-262-708-03 CLAMPER, CABLE

4-421-301-01 CUSHION FRM(BU)
4-400-043-01 JOINT, SCREW
OPTIONAL ACCESSORIES
4-414-470-01 SUPPORT BELT KIT
REMOTE COMMANDER
1-490-006-31 REMOTE COMMANDER (RM-YD079)
KDL-32EX655/40EX655/46EX655 23
WIRE DRESSING
OVERALL WIRE DRESSING FOR KDL-32EX655 ONLY OVERALL WIRE DRESSING FOR KDL-46EX655 ONLY
OVERALL WIRE DRESSING FOR KDL-40EX655 ONLY
KDL-32EX655/40EX655/46EX655 24
SECTION 5 - UPDATES AND ADJUSTMENTS
OVERVIEW Software updates can be performed by:

●● Customer Manual Downloads: Software updates can be
The models in this manual utilize a generic type of Main Board, therefore a downloaded and placed on a USB device to be loaded onto the
software update must be performed and certain service adjustment settings TV. The instructions for downloading the software file vary from
must be changed or confirmed whenever the Main Board, LCD Panel, or chassis to chassis and sometimes from model to model. The
TCON Board is replaced. customer is provided with the instructions to properly format the
There are 2 reasons for updating the software on the TVs. USB device, unzip the file, and the procedures for loading the
●● Software updates for customers software into the television.
These updates are for enhancements or improvements that have ●● Network Downloads: Internet software updates are becoming
been made to the software after the TV was released. more prevalent as more and more models incorporate home
network capabilities. This method is the most practical since the
●● Software update for servicers television will check for the latest version of software. The models
These updates are specifically for servicers to use during a service with this type of chassis provide the customer with a choice of
call. turning the automatic software update feature on or off. If set to on,
the television will lookup software information while the unit is in
SOFTWARE UPDATES FOR CUSTOMERS standby. If a newer version is available, it will be downloaded and
installed without any input from the customer.
The subject of software updates is very important. The televisions of today
have advanced to the point where they are not simply a television anymore. ●● Built-in Tuner: OTA or cable sources having the proper station that
They are evolving into devices that are designed to integrate with numerous is transmitting software update data packets. Although the ability
other devices found in the home. Some examples are: portable audio and to transmit software update is possible in this way, it is the least
video devices, still cameras, home computer networks and accessing the common and is reserved for particular situations where a critical
internet to name a few. update is forced, thereby updating the TV without any input from
the customer.
Communications with these varying devices requires that the television be
compatible with varying communications protocols. Although standards SOFTWARE UPDATES FOR SERVICERS
are detailed for each of these protocols, the real world dictates that
occasional errors may occur that could prevent devices from operating or Replacement Main Boards are now stocked with basic software. Once the
communicating properly. replacement board is installed in the TV, the most current software needs to
be installed using a USB device containing the necessary software.
Keeping the software in the television up-to-date is a procedure that is
normally handled by the owner of the television. Most customers who own This new method of supplying Main Boards significantly reduces the
computers and other digital devices are familiar with and are accustomed complexity of replacing the Main Boards. Information about the LCD panel
to updating the software in their products. If a customer contacts the Sony is stored on the TCON circuits. This information is automatically loaded
Customer Support Center and it is deemed to be correctable with a software onto the Main Board when the TV is powered up. With the correct software
update, the issue is handled at the customer level. version the Main Board and/or the TCON can be replaced more efficiently.
KDL-32EX655/40EX655/46EX655 25
SOFTWARE UPDATE RESPONSIBILITY COMPLETING SERVICE REQUIREMENTS

Software updates are designed to be performed by the customer. Warranty WHEN REPLACING THE MAIN BOARD
repairs in which the issue can be resolved by a software update are not
reimbursable. Most issues involving software updates are handled by the The following must be performed after replacing the Main Board to ensure
customer service center and should not be directed to an authorized service that all of the features for the TV will be available.
center. It is the responsibility of the servicer to prevent service calls for ●● Updating the Software
issues that involve software updates. Exceptions to this are certain cases
whereby the customer is unable or unwilling to perform the task. In this ●● Selecting the Segment Code
situation, the servicer will be notified and receive the proper authorization ●● Selecting the Destination
for reimbursement. ●● Selecting the Model Name
It is the servicer’s responsibility, however, to make certain that any TV ●● Adding the Serial Number
requiring a legitimate service is running the latest software version
and to install it if necessary. ●● Confirming the Model ID and Product ID
●● Clearing the Self Diagnosis Self Check Information
CHECKING THE SOFTWARE VERSION
The easiest way to check the version of software that is currently on the TV UPDATING THE SOFTWARE
is to access the Contact Sony screen by using the customer menu. After replacing the Main Board you MUST UPDATE the SOFTWARE to the
latest version.
Póngase en contacto con Sony

Póngase en contacto directament con Sony si tiene algún problems con el TV:
UPDATING THE SOFTWARE
Sitio Web de soporte técnico: www.sony.co,.br/contato There are 2 situations that can occur after replacing the Main Board.
Teléfono de contacto en Brasil
Región capital y metropolitana: 4003 SONY (7669) 1. After replacing the Main Board, turn the TV ON.
Otras regiones: 0800 880 SONY (7669)
Sitio Web de soporte técnico: www.sony.AR/CONTACTANOS Case 1 - If there is no picture displayed and lights flash on the front
Teléfono de contacto en Argentina: 011-6770-7669 panel, insert the USB device. The update will start automatically.
Tengo la siguiente información a mano:
Nombre del modelo: KDL-32EX655
NOTE: This update may take up to 5 minutes to complete. Do not
Número de serie: Please refer to the rear of this TV remove the USB device, turn off the TV, or unplug the power cord
Versión del software: SONY_Tarte_SA_1.06
while the update is in progress.
Case 2 - If the picture displays, you will need to reset the LCD
Panel ID to force update the software. Proceed to “Resetting the
EXAMPLE OF SOFTWARE VERSION LCD Panel to Update the Software”.
LOCATED ON THE CONTACT SONY SCREEN
2. After the update is complete, proceed to “Selecting the Segment
Code”.
KDL-32EX655/40EX655/46EX655 26
RESETTING THE LCD PANEL TO UPDATE THE SOFTWARE 8. Press MUTING then press 0 to WRITE (Save) the changes.
NOTE: These steps are only required if the software did not update.
When complete, the screen briefly indicates WRITE.
1. Take the TV out of deep Standby mode by pressing POWER to
WRITE
turn on the TV.
CHASSIS SERVICE
2. Press POWER to turn the TV back off. 007 DL
3. Access Service Mode by pressing the following buttons on the 000 PID_DATA_MISMAT 1
Remote Commander within a second of each other:
DISPLAY Channel 5 Volume + POWER 9. Exit service mode by turning the TV power off.
4. The DIGITAL Service Menu displays. 10. Return to “Updating the Software” on page 26
NOTE: There are 3 Service Menus for this model, DIGITAL,
CHASSIS, and VPC. SELECTING THE SEGMENT CODE
5. Press JUMP or OPTIONS on the Remote Commander until the Before proceeding, update the software to the latest version. After updating
CHASSIS menu displays. the software, go into Service Mode to select the correct Segment Code
data value.
CHASSIS SERVICE Verify before proceeding to the next step:
000 WYVERN ;; Updated the Software
000 S2_NOISE_TH 32
turn on the TV.
6. Press 2 to move to the next category until the 007 DL category 2. Press POWER to turn the TV back off.
displays.
3. Access Service Mode by pressing the following buttons on the
CHASSIS SERVICE
007 DL DISPLAY Channel 5 Volume + POWER
000 PID_DATA_MISMAT 0
4. The DIGITAL Service Menu displays.
NOTE: There are 3 Service Menus for this model, DIGITAL,
7. Press 3 to increase the data value to 1.
CHASSIS, and VPC. If the DIGITAL Service Menu is not displayed,
press JUMP or OPTIONS on the Remote Commander.
CHASSIS SERVICE
007 DL
000 PID_DATA_MISMAT 1
KDL-32EX655/40EX655/46EX655 27
6. Using the table, press 3 to increase the data value or

DIGITAL SERVICE
6 to decrease the data value, to select the correct segment code
001 OP
000 VERS ---
data value.
Model Name Code Name Data Value Model Name
<MAIN> <EXT>
DM1.027AAA
AA RF:0000 KDL- -2A_BASE KDL-32EX655
WF1.002W00AA WF:9.2.1.12.4
DF3.130W00AA WF:0A KDL- -2A_BASE KDL-40EX655
YM1.409W00AA FD:0.068
M4.091C KDL- -2A_BASE KDL-46EX655
(DM1.027AAA)
DD1.009W00AA
PK1.009W00AA <PEM>
MID:1C23A225 -------------------
PID:04047040
PNL:LTY320HN0301
-------------------
------------------- 7. Press MUTING then press 0 to WRITE (Save) the changes.
TUNER: ENABLE -------------------
DIGITAL SERVICE
SAMPLE DIGITAL SERVICE MENU 002 MODEL
000 SEG P-2A_BASE
press JUMP WRITE
or OPTIONS
When complete, the screen briefly indicates the process is Done.

Within each Service Menu are Categories and data information.
Category Name DIGITAL SERVICE
002 MODEL
000 SEG P-2A_BASE
CHASSIS SERVICE DONE
Category Number 000 WYVERN
Item Number 000 S2_NOISE_TH 32
8. Exit service mode by turning the TV power off.
9. Cycle AC Power.
Item Name Data Value (Unplug and Plug AC Cord from the AC Outlet).
SERVICE DATA DEFINITIONS
10. Wait a minute while lights flash, and initial setup screen shows.
5. Press 2 to move to the next category until the 002 MODEL
category displays. 11. Proceed to “Selecting the Destination”.
DIGITAL SERVICE
002 MODEL
000 SEG P-2A_BASE
KDL-32EX655/40EX655/46EX655 28
SELECTING THE DESTINATION

Model
The correct destination needs to be selected Name
after Code
replacing theName Data Value
Main Board. Model Name Destination Data Value
KDL-
CAUTION: Selecting the incorrect destination may require replacing-2A_BASE
the KDL-32EX655 BRZ ISDB-LTN_BASE
Main Board. KDL- -2A_BASE KDL-40EX655 BRZ ISDB-LTN_BASE
KDL-
Verify before proceeding to the next step: -2A_BASE
KDL-46EX655 BRZ ISDB-LTN_BASE
;; Updated the Software CAUTION: Verify the DESTINATION is set correctly before proceeding.
;; Selected the Segment Code If the incorrect destination Data Value is selected, it may corrupt
the software requiring a Main Board replacement.
turn on the TV. 8. Press MUTING then 0 to WRITE (Save) the changes.
2. Press POWER to turn the TV back off.

DIGITAL SERVICE
3. Access Service Mode by pressing the following buttons on the
002 MODEL
001 DEST ISDB-LTN_BASE
DISPLAY Channel 5 Volume + POWER
4. Press 2 to move to the next category until 002 MODEL category
displays. WRITE
5. Press 1 to move to the next item until 001 DEST item displays. When complete, the screen briefly indicates the process is Done.
DIGITAL SERVICE DIGITAL SERVICE

002 MODEL 002 MODEL
001 DEST ISDB-LTN_BASE 001 DEST ISDB-LTN_BASE
DONE
6. Using the table, press 3 to increase the data value or 6 to 9. Proceed to “Selecting the Model Name”.
decrease the data value, to select the correct destination of the
7. TV.
KDL-32EX655/40EX655/46EX655 29
SELECTING THE MODEL NAME When complete, the screen briefly indicates the process is Done.
The correct model name needs to be selected to ensure all of the TV
features are available. DIGITAL SERVICE
Verify before proceeding to the next step: 002 MODEL
002 MODELNAME KDL-32EX655
;; Updated the Software
;; Selected the Segment Code
DONE
;; Selected the Destination
13. Proceed to “Adding the Serial Number”.
10. Press 1 to move to the 002 MODELNAME item.
ADDING THE SERIAL NUMBER
DIGITAL SERVICE The replacement board does not contain a serial number. Use the following
002 MODEL instructions to add the customer’s serial number.
002 MODELNAME KDL-32EX655 CAUTION: The serial number can only be entered once. Please make sure
to enter the correct serial number for the customer’s TV.
Verify before proceeding to the next step:
11. If the correct model does not display, press 3 until the model
displayed matches the model of the TV. ;; Selected the Segment Code
12. Press MUTING then press 0 to WRITE (Save) the changes.
;; Selected the Model Name
DIGITAL SERVICE
14. Locate the serial number for the TV on the side of the Rear Cover
002 MODEL
of the TV.
002 MODELNAME KDL-32EX655
MODEL NO
WRITE KDL-32EX655
SERIAL NO
1200001
KDL-32EX655/40EX655/46EX655 30
15. Press JUMP or OPTIONS on the Remote Commander until the 18. Press 0 to display the Serial Number Edit option.
DIGITAL menu displays.
DIGITAL (MODEL) SERVICE

DIGITAL SERVICE
SerialNumberEdit
001 OP
000 VERS ---
*1 SerialNumber
<MAIN> <EXT>
DM1.027AAA
AA RF:0000
WF1.002W00AA WF:9.2.1.12.4
DF3.130W00AA WF:0A 19. Press the select button to display the Serial Number input
YM1.409W00AA FD:0.068 screen.
M4.091C
(DM1.027AAA)
DD1.009W00AA
PK1.009W00AA <PEM>
MID:1C23A225 ------------------- DIGITAL (MODEL) SERVICE
PID:04047040 -------------------
PNL:LTY320HN0301 -------------------
-------------------
SerialNumberEdit
TUNER: ENABLE
*1 SerialNumber
16. Press 2 to move to the 002 MODEL category.
Please input serial number
DIGITAL SERVICE (0000000-9999999)
002 MODEL ----------------
000 SEG P-2A_BASE CAUTION: The serial number can only be entered once. Please
make sure to enter the correct serial number for the customer’s TV.
20. Using the remote commander, enter the serial number of the TV.
17. Press 1 until the 003 SERIAL item displays.
NOTE: If the incorrect serial number is entered, press
DIGITAL SERVICE to go back to the Serial Number input screen and re-enter the
002 MODEL correct serial number.
003 SERIAL ---
KDL-32EX655/40EX655/46EX655 31
21. After confirming the serial number, press the select button to
WRITE (Save) the serial number to the replacement Main Board. ;; Updated the Software
DIGITAL (MODEL) SERVICE
SerialNumberEdit
;; Added the Serial Number
*1 SerialNumber
23. Press 4 to move to the 001 OP category.
Please input serial number
(0000000-9999999)
1200001 WRITE
DIGITAL SERVICE
When complete, the screen indicates the process is Done, then
001 OP
the serial number displays. 000 VERS ---
DIGITAL (MODEL) SERVICE <MAIN> <EXT>

DM1.027AAA
AA RF:0000
SerialNumberEdit WF1.002W00AA WF:9.2.1.12.4
DF3.130W00AA WF:0A
*1 SerialNumber YM1.409W00AA FD:0.068
M4.091C
(DM1.027AAA)
Please input serial number DD1.009W00AA
(0000000-9999999) PK1.009W00AA <PEM>
MID:1C23A225 -------------------
1200001 DONE PID:04047040 -------------------
22. Proceed to Confirming the Model ID and Product ID. PNL:LTY320HN0301 -------------------
TUNER: ENABLE -------------------
CONFIRMING THE MODEL ID AND PRODUCT ID 24. Using the information provided in the table below, verify the Model
After completing all of the service adjustment changes, verify that the
ID and Product ID are correct.
correct Model ID and Product ID displays in the Service menu.
Model Name Destination Panel Name Model-ID Product-ID
KDL-32EX655 BRZ LTY320HN0301 1C23A225 04047040
KDL-40EX655 BRZ LTY400HM1001 1C23A226 04047040
KDL-32EX655/40EX655/46EX655 32
DIGITAL SERVICE
;; Added the Serial Number
001 OP
000 VERS ---
Software Version 1. Take the TV out of deep Standby mode by pressing POWER to
turn on the TV.
<MAIN> <EXT>
DM1.027AAA
AA RF:0000 2. Press POWER to turn the TV back off.
WF1.002W00AA WF:9.2.1.12.4
DF3.130W00AA WF:0A 3. Press the following buttons on the Remote Commander within a
YM1.409W00AA FD:0.068
M4.091C second of each other:
Model ID
(DM1.027AAA)
Product ID
DD1.009W00AA DISPLAY Channel 5 Volume - POWER
Panel ID
PK1.009W00AA <PEM>
MID:1C23A225 -------------------
PID:04047040 ------------------- * NOTE: This differs from accessing Service Adjustments Mode (Volume +)
PNL:LTY320HN031 -------------------
TUNER: ENABLE ------------------- SELF CHECK
000 RESERVED --------------------- --------------------- --------------------- 00

25. Exit service mode by turning the TV power off. 000 RESERVED --------------------- --------------------- --------------------- 00
002 MAIN_POWE --------------------- --------------------- --------------------- 00
26. Cycle AC Power. 003 DC_ALERT --------------------- --------------------- --------------------- 00
(Unplug and Plug AC Cord from the AC Outlet). 003 AUD_PROT --------------------- --------------------- --------------------- 00
27. Wait a minute while lights flash, and initial setup screen shows. 003 HDMI_EQ --------------------- --------------------- --------------------- 00
003 TU_DEMOD --------------------- --------------------- --------------------- 00
28. TV update is complete. 004 VLED --------------------- --------------------- --------------------- 00
004 LD_ERR --------------------- --------------------- --------------------- 00
005 HFR_ERR --------------------- --------------------- --------------------- 00
CLEARING THE SELF DIAGNOSIS SELF CHECK 005 TCON_ERR 120123132522 120123113645 --------------------- 02
Error Count
INFORMATION 005 P_ID-ERR --------------------- --------------------- --------------------- 00

006 BACKLITE --------------------- --------------------- --------------------- 00
Since the diagnostic results displayed on the screen are not automatically 007 TEMP_ERR --------------------- --------------------- --------------------- 00
cleared, always check the Self Check screen after you have completed the 007 FAN_ERR --------------------- --------------------- --------------------- 00
repairs to be sure you reset the result display to 0. 010 EMITTER --------------------- --------------------- --------------------- 00
101 VPC_WDT --------------------- --------------------- --------------------- 00
Verify before proceeding to the next step: 102 MEPS_WDT --------------------- --------------------- --------------------- 00
;; Updated the Software 103 HOST_WDT --------------------- --------------------- --------------------- 00
104 STBY_WDT --------------------- --------------------- --------------------- 00
00345 000333 06789
KDL-32EX655/40EX655/46EX655 33
4. To clear the error history and error count press 8 0 . RESOLVING AN 8 BLINK ERROR
SELF CHECK
It’s possible that a customer may report an 8X blink error code even though
an 8X blink error isn’t an option in the Self Diagnosis Self Check list. An 8X
000 RESERVED --------------------- --------------------- --------------------- 00 blink error is mainly used during TV software development. To verify that
000 RESERVED --------------------- --------------------- --------------------- 00 there is an actual 8X error, view the TV’s Self Diagnosis Self Check list
002 MAIN_POWE --------------------- --------------------- --------------------- 00
history, specifically at the bottom of the list WDT (Watch Dog Timer) error
003 DC_ALERT --------------------- --------------------- --------------------- 00
003 AUD_PROT --------------------- --------------------- --------------------- 00 codes.
003 HDMI_EQ --------------------- --------------------- --------------------- 00
The 8X error code could be the result of:
003 TU_DEMOD --------------------- --------------------- --------------------- 00
004 VLED --------------------- --------------------- --------------------- 00 ●● Software Issue
004 LD_ERR --------------------- --------------------- --------------------- 00
005 HFR_ERR --------------------- --------------------- --------------------- 00 ●● Network Issue
005 TCON_ERR --------------------- --------------------- --------------------- 00
●● Skype Login Issue
005 P_ID-ERR --------------------- --------------------- --------------------- 00
006 BACKLITE --------------------- --------------------- --------------------- 00 ●● Incompatible USB Device Plugged Inserted
007 TEMP_ERR --------------------- --------------------- --------------------- 00
007 FAN_ERR --------------------- --------------------- --------------------- 00 ●● Defective Main Board
010 EMITTER --------------------- --------------------- --------------------- 00
101 VPC_WDT --------------------- --------------------- --------------------- 00
Every time 3 errors are registered in the Self Diagnosis Self Check screen
102 MEPS_WDT --------------------- --------------------- --------------------- 00 the TV will shut down and activate an 8X blink pattern on the Standby LED.
103 HOST_WDT --------------------- --------------------- --------------------- 00 If an error count is indicated, usually as an 103 HOST_WDT error, follow
104 STBY_WDT --------------------- --------------------- --------------------- 00 these instructions to update the TV.
00345 000333 06789
SELF CHECK
5. Exit Self Check by turning the TV power off. 000 RESERVED ----------------- ----------------- ----------------- 00
000 RESERVED ----------------- ----------------- ----------------- 00
6. Cycle AC Power. 002 MAIN_POWE ----------------- ----------------- ----------------- 00
(Unplug and Plug AC Cord from the AC Outlet). 003 DC_ALERT ----------------- ----------------- ----------------- 00
003 AUD_PROT ----------------- ----------------- ----------------- 00
003 HDMI_EQ ----------------- ----------------- ----------------- 00
003 TU_DEMOD ----------------- ----------------- ----------------- 00
004 VLED ----------------- ----------------- ----------------- 00
004 LD_ERR ----------------- ----------------- ----------------- 00
005 HFR_ERR ----------------- ----------------- ----------------- 00
005 TCON_ERR ----------------- ----------------- ----------------- 00
005 P_ID-ERR ----------------- ----------------- ----------------- 00
006 BACKLITE ----------------- ----------------- ----------------- 00
007 TEMP_ERR ----------------- ----------------- ----------------- 00
007 FAN_ERR ----------------- ----------------- ----------------- 00
010 EMITTER ----------------- ----------------- ----------------- 00
101 VPC_WDT ----------------- ----------------- ----------------- 00
102 MEPS_WDT ----------------- ----------------- ----------------- 00
103 HOST_WDT 1201231325 1201231136 ----------------- 02
104 STBY_WDT ----------------- ----------------- ----------------- 00
00345 000333 00345
KDL-32EX655/40EX655/46EX655 34
VERIFYING THERE IS AN 8X ERROR 3. Display the menu by pressing HOME .

1. Disconnect all inputs to the TV
4. Using the and the on the on the Remote Control,
2. Cycle AC Power select the following: Settings Product Support Software
(Unplug and Plug AC Cord from the AC Outlet). Update.
3. Do one of the following: NOTE: If TV is not connected to a network download the latest
software for these models and Install using a USB device.
a. If the Standby LED blinks red 8 times, proceed to “Resetting
the TV to Factory Condition” on page 35. 5. Do one of the following:
b. Clear the Self Check history by following the instructions a. If the Standby LED blinks red 8 times, proceed to “Replacing
provided in “Clearing the Self Diagnosis Self Check the Main Board” on page 35.
Information” on page 33
b. Clear the Self Check history by following the instructions
provided in “Clearing the Self Diagnosis Self Check
RESETTING THE TV TO FACTORY CONDITION Information” on page 33.
;; Verified the error is an 8X error REPLACING THE MAIN BOARD
1. To reset the TV, follow the instructions for “Resetting the TV to The Main Board should be replaced only if all other options have not
Factory Condition” on page 40. resolved the issue.
2. Do one of the following: Verify before proceeding to the next step:
;; Verified the error is an 8X error.
a. If the Standby LED blinks red 8 times, proceed to “Updating
the Software” on page 35. ;; Reset the TV to Factory Condition
b. Clear the Self Check history by following the instructions
provided in “Clearing the Self Diagnosis Self Check 1. Follow all of the instructions in “Completing Service Requirements
Information” on page 33. When Replacing the Main Board” on page 26.
UPDATING THE SOFTWARE

;; Verified the error is an 8X error
;; Reset the TV to Factory Condition
1. Check for latest Software Version through Network Connection or
Reference Library.
2. Connect and Configure TV Network Connection.
KDL-32EX655/40EX655/46EX655 35
COMPLETING SERVICE REQUIREMENTS WHEN CONFIRMING THE MODEL ID AND PRODUCT ID

REPLACING THE LCD PANEL OR TCON BOARD After completing all of the service adjustment changes, verify that the
correct Model ID and Product ID displays in the Service menu.
The following must be performed after replacing the LCD Panel or TCON
Board to ensure that all of the features for the TV will be available.
●● Updating the Software
●● Confirming Model ID and Product ID 3. Press JUMP or OPTIONS on the Remote Commander until
the DIGITAL menu displays.
●● Resetting the Panel Operation Time
4. If necessary, press 4 to move to the 001 OP category.
●● Clearing the Self Diagnosis Self Check information
UPDATING THE SOFTWARE DIGITAL SERVICE
After replacing the LCD Panel or TCON Board you MUST UPDATE the 001 OP
000 VERS ---
SOFTWARE to the latest version.
<MAIN> <EXT>
There are 2 situations that can occur after replacing the LCD Panel or DM1.027AAA
AA RF:0000
TCON Board. WF1.002W00AA
DF3.130W00AA
WF:9.2.1.12.4
WF:0A
YM1.409W00AA FD:0.068
1. After replacing the LCD Panel or TCON Board, turn the TV ON. M4.091C
(DM1.027AAA)
Case 1 - If there is no picture displayed and lights flash on the front DD1.009W00AA
PK1.009W00AA <PEM>
panel, insert the USB device. The update will start automatically. MID:1C23A225 -------------------
PID:04047040 -------------------
NOTE: This update may take up to 5 minutes to complete. Do not PNL:LTY320HN0301 -------------------
TUNER: ENABLE -------------------
remove the USB device, turn off the TV, or unplug the power cord
while the update is in progress.
Case 2 - If the picture displays, you will need to reset the LCD 5. Using the information provided in the table below, verify the Model
Panel ID to force update the software. Proceed to “Resetting the ID and Product ID are correct.
LCD Panel to Update the Software”.
Model Name Destination Panel Name Model-ID Product-ID
2. After the update is complete, proceed to “Confirming the Model ID
and Product ID”.
KDL-40EX655 BRZ LTY400HM1001 1C23A226 04047040
KDL-32EX655/40EX655/46EX655 36
3. Press the following buttons on the Remote Commander within a
second of each other:
DIGITAL SERVICE
001 OP DISPLAY Channel 5 Volume - POWER

000 VERS ---
Software Version
<MAIN> <EXT> * NOTE: This differs from accessing Service Adjustments Mode (Volume +)
DM1.027AAA
AA RF:0000
WF1.002W00AA WF:9.2.1.12.4 SELF CHECK
DF3.130W00AA WF:0A
YM1.409W00AA FD:0.068
M4.091C 000 RESERVED --------------------- --------------------- --------------------- 00
Model ID
Product ID (DM1.027AAA) 000 RESERVED --------------------- --------------------- --------------------- 00
Panel ID DD1.009W00AA 002 MAIN_POWE --------------------- --------------------- --------------------- 00
PK1.009W00AA <PEM> 003 DC_ALERT --------------------- --------------------- --------------------- 00
MID:1C23A225 -------------------
003 AUD_PROT --------------------- --------------------- --------------------- 00
PID:04047040 -------------------
PNL:LTY320HN031 ------------------- 003 HDMI_EQ --------------------- --------------------- --------------------- 00
TUNER: ENABLE ------------------- 003 TU_DEMOD --------------------- --------------------- --------------------- 00
004 VLED --------------------- --------------------- --------------------- 00
004 LD_ERR --------------------- --------------------- --------------------- 00
6. Exit service mode by turning the TV power off. 005

005
HFR_ERR
TCON_ERR
--------------------- --------------------- --------------------- 00
--------------------- --------------------- --------------------- 00
7. Cycle AC Power. 005

006
P_ID-ERR
BACKLITE
--------------------- --------------------- --------------------- 00
--------------------- --------------------- --------------------- 00
(Unplug and Plug AC Cord from the AC Outlet). 007 TEMP_ERR --------------------- --------------------- --------------------- 00
007 FAN_ERR --------------------- --------------------- --------------------- 00
8. Wait a minute while lights flash, and initial setup screen shows. 010 EMITTER --------------------- --------------------- --------------------- 00
101 VPC_WDT --------------------- --------------------- --------------------- 00
9. Proceed to Resetting the Panel Operation Time. 102 MEPS_WDT --------------------- --------------------- --------------------- 00
103 HOST_WDT --------------------- --------------------- --------------------- 00
104 STBY_WDT --------------------- --------------------- --------------------- 00
RESETTING THE PANEL OPERATION TIME 00345 000333 06789
After completing all steps, reset the panel operation time from the Self Panel operation time
Check screen.
;; Confirmed Model ID and Product ID
turn on the TV.
2. Press POWER to turn the TV back off.
KDL-32EX655/40EX655/46EX655 37
4. To clear the LCD Panel operating hours after replacing the LCD CLEARING THE SELF DIAGNOSIS SELF CHECK
Panel, press 7 0 . INFORMATION
SELF CHECK After resetting the panel operation time, clear the Self Check screen.
000 RESERVED --------------------- --------------------- --------------------- 00 6. To clear the error history and error count
000
002
RESERVED
MAIN_POWE
--------------------- --------------------- --------------------- 00
--------------------- --------------------- --------------------- 00
press 8 0 .
003 DC_ALERT --------------------- --------------------- --------------------- 00
003 AUD_PROT --------------------- --------------------- --------------------- 00
SELF CHECK
003 HDMI_EQ --------------------- --------------------- --------------------- 00
003 TU_DEMOD --------------------- --------------------- --------------------- 00
004 VLED --------------------- --------------------- --------------------- 00 000 RESERVED --------------------- --------------------- --------------------- 00
004 LD_ERR --------------------- --------------------- --------------------- 00 000 RESERVED --------------------- --------------------- --------------------- 00
005 HFR_ERR --------------------- --------------------- --------------------- 00 002 MAIN_POWE --------------------- --------------------- --------------------- 00
005 TCON_ERR --------------------- --------------------- --------------------- 00 003 DC_ALERT --------------------- --------------------- --------------------- 00
005 P_ID-ERR --------------------- --------------------- --------------------- 00
003 AUD_PROT --------------------- --------------------- --------------------- 00
006 BACKLITE --------------------- --------------------- --------------------- 00
003 HDMI_EQ --------------------- --------------------- --------------------- 00
007 TEMP_ERR --------------------- --------------------- --------------------- 00
007 FAN_ERR --------------------- --------------------- --------------------- 00 003 TU_DEMOD --------------------- --------------------- --------------------- 00
010 EMITTER --------------------- --------------------- --------------------- 00 004 VLED --------------------- --------------------- --------------------- 00
101 VPC_WDT --------------------- --------------------- --------------------- 00 004 LD_ERR --------------------- --------------------- --------------------- 00
102 MEPS_WDT --------------------- --------------------- --------------------- 00 005 HFR_ERR --------------------- --------------------- --------------------- 00
103 HOST_WDT --------------------- --------------------- --------------------- 00 005 TCON_ERR --------------------- --------------------- --------------------- 00
104 STBY_WDT --------------------- --------------------- --------------------- 00
005 P_ID-ERR --------------------- --------------------- --------------------- 00
00345 000333 00000
006 BACKLITE --------------------- --------------------- --------------------- 00
007 TEMP_ERR --------------------- --------------------- --------------------- 00
Panel operation time
007 FAN_ERR --------------------- --------------------- --------------------- 00
5. Proceed to “Clearing the Self Diagnosis Self Check Information”. 010 EMITTER --------------------- --------------------- --------------------- 00
101 VPC_WDT --------------------- --------------------- --------------------- 00
102 MEPS_WDT --------------------- --------------------- --------------------- 00
103 HOST_WDT --------------------- --------------------- --------------------- 00
104 STBY_WDT --------------------- --------------------- --------------------- 00
00345 000333 06789
7. Exit Self Check by turning the TV power off.

8. Cycle AC Power.
(Unplug and Plug AC Cord from the AC Outlet).
KDL-32EX655/40EX655/46EX655 38
OPTIONAL ADJUSTMENTS 6. Enable the VCOM by pressing 3 to increase the data value to 1.
All Sony TVs are set for optimal viewing performance. Refer to the following 7. Press 1 to move to the 001 ADJUST item.
instructions if the customer requests additional adjustments.
VPC SERVICE
ENABLING VCOM TO ADJUST THE PICTURE 002 VCOM
001 ADJUST 64
The VCOM adjustment displays a Green screen while you adjust the picture.
1. Take the TV out of deep Standby mode by pressing POWER to 8. Change the value of the 001 ADJUST item to adjust the picture by
turn on the TV. pressing 3 to increase the data value or 6 to decrease the data
2. Press POWER to turn the TV back off. value.
3. Press the following buttons on the Remote Commander within a NOTE: When changing the data value, the screen will turn green
second of each other: for approximately 3 seconds before returning to the service
adjustment screen.
DISPLAY Channel 5 Volume + POWER
VPC SERVICE
DIGITAL SERVICE 001 VCOM
001 OP 001 ADJUST 69
000 VERS ---
<MAIN> <EXT>
9. When the picture is clear, press MUTING then 0 to WRITE
DM1.027AAA
AA RF:0000 (Save) the changes.
WF1.002W00AA WF:9.2.1.12.4
DF3.130W00AA WF:0A
YM1.409W00AA FD:0.068
M4.091C VPC WRITE
(DM1.027AAA)
DD1.009W00AA 002 VCOM
PK1.009W00AA <PEM>
MID:1C23A225 ------------------- 001 ADJUST 64
PID:04047040 -------------------
PNL:LTY320HN0301 -------------------
TUNER: ENABLE -------------------
10. Do one of the following:

4. Press JUMP or OPTIONS on the Remote Commander until the
VPC menu displays. a. If adjustments are complete, exit service mode by turning the
TV power off.
5. Press 2 to move to the 002 VCOM category.
b. Proceed to “Setting White Balance Adjustments”.
VPC SERVICE
002 VCOM
000 ENABLE 0
KDL-32EX655/40EX655/46EX655 39
SETTING WHITE BALANCE ADJUSTMENTS

White Balance adjustment data is located on the Digital Service Menu.
11. Press 2 to move to 006 WB Category.
VPC SERVICE 3. The set restarts and displays the Initial Setup screen. This may
006 WB take several minutes.
000 R_DRV 128
RESETTING THE TV TO FACTORY CONDITION USING
12. To change the data value of the R_DRV, press 3 to increase the SERVICE MODE
value or 6 to decrease the value. 1. Take the TV out of deep Standby mode by pressing POWER to
NOTE: The data value must be set between the range 1 to 255. turn on the TV.
13. Press 1 to move to the next item (001 G_DRV). 2. Press POWER to turn the TV back off.
3. Press the following buttons on the Remote Commander within a
14. To change the data value, press 3 to increase the value or 6 to
decrease the value.
15. Repeat steps 6 and 7 for each of the following items: DISPLAY Channel 5 Volume + POWER
002 B_DRV 4. If necessary, press JUMP or OPTIONS to go to DIGITAL menu.
003 R_BKG 5. Press the following buttons on the Remote Commander within a
004 G_BKG
005 B_BKG Press 8 MUTING 0 .
SERVICE changes to green RST.
16. To save the changes, press MUTING then press 0 .
RST executes the command and displays EXE.
17. Exit service mode by turning the TV power off.
EXE-RST displays green, then red indicating the TV is writing the
RESETTING THE TV TO FACTORY CONDITION data.
Use the following instructions to restore the User Adjustments and Channel
Memory settings to the preset factory conditions.
1. Turn the TV On by pressing POWER , then wait approximately
40 to 60 seconds.
2. While holding down the on the Remote Commander, press the
POWER button on the side of the TV.
KDL-32EX655/40EX655/46EX655 40
6. When the process is complete the green SERVICE text displays
and the LED display as shown below:
TIMER Standby POWER

7. Cycle AC Power
(Unplug and Plug AC Cord from the AC Outlet).
The set restarts and displays the Initial Setup screen.
This may take several minutes.
KDL-32EX655/40EX655/46EX655 41
is a trademark of Sony Electronics
Reproduction in whole or part without written permission is prohibited. All rights reserved
Sony Corporation English
Sony LCSC 2012FJ74WEB-1
LCSC Technical Services Printed in USA
9-883-892-01 Service Publication Department © 2012.6
KDL-32EX655/40EX655/46EX655 42
APPENDIX A: ENCRYPTION KEY COMPONENTS
Encryption key components developed by Sony Corporation contain confidential information, and shall be handled under the non-disclosure obligations
provided in the applicable agreement with Sony Corporation (and/or its subsidiary).
As part of this agreement specific instructions must be adhered to whenever a Circuit Board containing encryption key components is repaired and/or replaced
pursuant to the following:
1. In the service manual the Circuit Board(s) containing encryption key components shall be identified with a red outline and a .
2. Only repair boards or components listed in the service manual shall be utilized for replacement and/or repair.
3. Disassembly, decryption, or reverse-engineering component(s) is strictly prohibited.
4. Any board in which the Servicer replaces an encryption key component must be placed back into the set it orignally came from and the replaced
defective component MUST BE DESTROYED. Boards cannot be swapped.
5. If a Circuit Board identified with a red outline and a in the service manual is deemed to be defective:
a. and if a core charge is imposed and is covered under the product warranty, the defective un-repaired or modified board MUST BE RETURNED
to Sony.
b. and if the core charge is NOT covered under the product warranty, the defective un-repaired or modified board MUST BE DESTROYED.
6. If a unit is destroyed (such as field scrap), the Circuit Board identified with a red outline and a in the service manual MUST BE DESTROYED.
KDL-32EX655/40EX655/46EX655 A-1

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Service / Training Manual: Chassis

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Self Diagnosis

HISTORY INFORMATION FOR THE FOLLOWING MANUAL:

SERVICE / TRAINING MANUAL

Version Date Subject

LCD Digital Color TV

SERVICE / TRAINING MANUAL

Standby LED Blinking..............................................................................14 Updating the Software.............................................................................26

No Picture................................................................................................15 Updating the Software.............................................................................26

Confirming the Model ID and Product ID.................................................32

Appendix A: Encryption Key Components................................................ A-1

! SAFETY-RELATED COMPONENT WARNING!!

SETTING UP AND CARRYING THE TV

USE CAUTION WHEN HANDLING THE LCD PANEL

CLEANING THE LCD PANEL

Clean the cabinet of the TV with a dry soft cloth.

2. Check the interboard wiring to ensure that no wires are pinched or

Model name KDL- 46EX655 40EX655 32EX655 CHECKING THE ACCESSORIES

Supplied Accessories Refer to Checking the Accessories

Operating humidity 10 % – 80 % RH (non-condensing)

*1 Total Harmonic Distortion.

BOARD LAYOUT FOR KDL-46EX655 ONLY

LCD PANEL ASSEMBLY

OVERVIEW SELF DIAGNOSIS FUNCTION

●● Problems with certain inputs (especially HDMI)

●● TV turns on and off by itself

VIEWING THE SELF CHECK DIAGNOSIS HISTORY StandBy LED

00345 000333 06789

Panel operation time by hour (MAX:65535)

SAMPLE SELF CHECK DIAGNOSIS PAGE

4X Blink – Balancer Error 10X Blink – IR Sync Transmitter Failure

5X Blink - TCON Error

6X Blink - Converter System Failure

Remove AC power and

Yes See High (3.3V)

STANDBY LED BLINKING

Yes Power Supply

Yes Yes Imediately

TCON Power Supply Main Board*

PROTECTION SHUTDOWN FLOWCHART

Backlights No Power Supply

Any OSD Yes

Any horizontal Yes

Any single or Yes

1 A-1882-098-A STAND, HEAD P(M) (BLACK) ▲ 2-580-608-01 SCREW, +PSW M5X16

Correct Incorrect Tilt away from LVDS

CAUTION: Tilt away from LVDS

Inserted Correctly Inserted Incorrectly Main Board

CONNECTOR TYPE 3 CONNECTOR TYPE 3

䐠 Tab Press down

䐠 Reinforcement Press down

Panel Bracket (H)

Panel Bracket (V) 155

P/N DESCRIPTION REMARKS TOTAL

P/N DESCRIPTION REMARKS TOTAL

P/N DESCRIPTION REMARKS TOTAL

ACCESSORIES AND PACKAGING

A-1811-855-A BAG, SCREW ASSEMBLY(PM)

4-411-914-12 MANUAL, INSTRUCTION

4-262-708-03 CLAMPER, CABLE