MANINDER S.

VIJ
[email protected]
#+971 55 562 7528

CARRIER OBJECTIVE

To obtain a position where in my education, past professional experience & skills can be used in the best possible way for
achieving the company’s goals.

SYNOPSIS

 Over 15 years of working experience in the field of sales & business development, relationship management, account
management, customer service in Finance & FMCG retail & wholesale sector in mid & senior level role with direct reporting to
CFO & CEO.
 Excellent Leadership qualities & a proven leader with ability to motivate people to work towards organizational goals & align
individual interest with organizational interest.
 Contributed significantly for the achievement of Dubai Quality Award won by Dubai First in 2015, Implementation of ISO 9001 -
2008 & Superbrand for 2 years in a row.
 Won various recognitions including Employee of the Year.
 Ability to work in a dynamic environment & under pressure situations.
 Possess honesty & the ability to work hard.

CORE COMPETENCIES
Relationship & Key Account Management Retail Management
Business Development Financial Analysis & Management Reporting
Team Management Vendor Management
Presentation Skills Communication & Interpersonal Skills
Project Management Commitment & constructive teamwork
Strategic Planning & Management Analytical & creative outlook
Proficient towards advance MS Office Negotiation Skills

PROFESSIONAL BACKGROUND

TSA INTERNATIONAL LLC, DUBAI SEP 2019 – TILL DATE

Job Profile:
Regional Retail & Wholesale Trade Manager - Fresh & Frozen Food
 Developing market for the Kenyan organic / conventional fresh & frozen fruits, vegetables in UAE & GCC.
 Securing new yearly contracts by negotiating with customers.
 Diversifying into new product lines by sourcing products from other countries & local suppliers.
 Negotiating with suppliers to procure at right price by evaluating & predicting the market price fluctuation.
 Maintaining the overall profitability by ensuring adequate margins in all product lines.
 Conducting regular market visits to check competitor’s activities & continuous search for new opportunities in order to increase
sales.
 Keeping track of the client’s credit terms & ensuring on-time payment receipt to maintain company’s strong finance.
 Improving relationships with customers by increasing face-to-face/regular communication.

 Achieved 25% increase in MOM sales.

ARMELA GENERAL TRADING LLC, DUBAI JULY 2017 – AUG 2019

Job Profile:
Sr. Retail & Wholesale Trade Manager - Dry, Fresh & Frozen Food
 Developing & executing sales strategies.
 Expanding presence in the market by on-boarding new clients across UAE.
 Directly managing major accounts by developing a strong & long term business relationship with clients.
 Some of these accounts are Carrefour, Lulu, Co-ops, Choithrams, Al Maya, Intercontinental, Sofitel, Zuma & so on.
 Setting sales targets for the team & continuous follow-up to ensure the sales volume & revenue goals are met.
 Conducting one-on-one review with all Account Executives to build more effective communication.
 Conducting regular market visits to check route coverage, competitor’s activities & continuous search for new opportunities in
order to increase sales.
  Developing & maintaining an efficient distribution network to ensure the comprehensive availability of company’s products &
services to achieve or exceed the sales targets.
 Providing timely, accurate, market intelligence to formulate pricing strategy & implement approved pricing structure, while
striving to maintain maximum profit margins.
 Keeping track of the client’s credit terms & ensuring on-time payment receipt to maintain company’s strong finance.
 Negotiating with suppliers/vendors to achieve the set purchase budgets & sales margins.

 Achieved 20% increase in MOM Customer Acquisition with 13% to 15% increase in MOM Net Sales.

DUBAI FIRST PJSC, DUBAI FEBRUARY 2014 – JUNE 2017

Job Profile:
SR. Manager - FINANCE

 Establishing & implementing financial policies & procedures in line with International accounting standards.
 Organizing & maintaining accurate company accounting records.
 Financial reporting to the Parent/Group Company.
 Providing financial information to internal, external & statutory bodies.
 Responsible for internal & external audit.
 Cost monitoring & control.
 Preparing & implementing internal control processes & standard operating procedures.
 Preparing company's annual budgets.
 Supporting in formulating strategic & long-term business plans.
 Monitoring company’s balanced scorecard on monthly basis & performing gap analysis.
 Rolling out balanced scorecards for all the stakeholders on the monthly basis.

Managing Admin function of the company.

 Overseeing facilities services & maintenance activities.
 Setting budgets & monitor expenses.
 Implementing standard operating procedures for each activity of the admin unit.
 Collecting, organizing, & storing information using computers & filing systems.
 Overseeing special projects like setting up of new branches, selecting the vendors, rolling out tenders, awarding the projects.
 Ensuring to meet the deadlines set by Management for all admin projects.
 Performing Vendor selection & yearly evaluation process.

FIRST GULF BANK, ABU DHABI AUGUST 2008 – FEBRUARY 2014

Job Profile: Business Development

SR. TEAM LEADER SALES STRATEGY & INFORMATION – BRANCH DISTRIBUTION

 Developing SME Business through Bank’s branches.

 Visiting potential companies/customers along with the branch staff to acquire SME business.
 Evaluating customers/company’s financials & preparing business proposal for SME loan applications.
 Analyzing different customer segments to drive cross sell.
 Maintaining relationships with the existing clients to strengthen & deepen the relations.
 Coordinating & supporting branch marketing functions to enhance the proactive promotion of Bank products to potential &
existing clients.
 Handling centralized unit which involves complete processing of all the branch sales applications.
 Established balanced score cards for all the branch staff across UAE.
 Monitoring monthly performances against the agreed the goals & KPIs in the balanced score card.
 Ensuring all the agreed Financial & Non-Financial KPIs are met at the year end.
 Facilitating necessary customer reports related to sales & service on daily basis to enable Branch Managers to take effective
business decisions to achieve their financial targets.
 Meeting with Branch Managers on the monthly basis to discuss the progress.
 Establishing & monitoring the management reports to identify any issues or process gaps on daily basis.

TEAM LEADER – Assets & Liabilities Product

 Responsible for the team of more than 20 sales officers.

 Responsible for sales & service targets which has to be achieved keeping tight control on quality.
 Managing internal & external sales channels to increase sales.
  Coordinating with the higher management in order to understand the targets & strategies, preparing detailed plan to achieve
the same.
 Visiting potential companies & list them with bank to get new business.
 Maintain good customer relations (courtesy calls etc.) to enhance the customer service image of the bank.
 Responsible for the cross sell & up sales at the inbound/outbound calls at call center.
 Maintain & share daily sales report with all the Team Leaders in the call center & motivating teams to achieve their sales targets.
 Organizing different sales competitions among the teams to increase sales.
 Coordinating with the other department of the bank & updating the call center teams about any changes in the policy or product
offering to ensure high productivity & best Customer service.
 Maintain relations with other departments & grabbing any opportunity which comes across to support businesses.

ABN AMRO, DUBAI AUGUST 2006 – JUNE 2008

Job Profile:
ASSISTANT TEAM LEADER/SR. SALES OFFICER

 Maintaining good relation with clients, provide them personal loans & achieve the credit card sales target portfolio wise, like
Gold cards, Classic, Balance Transfer, Smart Cash & other products of financial market.
 Coordinating telemarketing & marketing management in conducting market research to determine target markets for the key
accounts.
 Maintaining & increase levels of personal loan & credit card sales through telemarketing staff activities by generating leads &
developing relationships with clients.
 Providing an important contact point for potential customers for the other products of the bank through the telemarketing team
efforts.
 Analyzing competitive product offerings in terms of features & benefits as well as price points.
 Taking new initiatives & open new ventures for business.

VEE EM INFOCENTER, DELHI JANUARY 2006 – JUNE 2006

Job Profile:
FLOOR SUPERVISOR

 Team Management & generating sales to be a leader in industry.

 To achieve the sales targets by driving the sales force team through training & development
 Contacting UK based clients & selling them the mobile services
 Retaining Customers.
 Responsibility to keep a track of follow-up leads
 Duty to prepare Daily sales & call disposition report.
 Verifying the sales.
 Handling all escalated calls.
 Conducted Training Sessions for New Joiners as “On-The-Floor” Mentor

HCL TECHNOLOGIES BPO LTD., NOIDA JUNE 2003 – DECEMBER 2005

Job Profile:
SR. CUSTOMER SERVICE EXECUTIVE

 Cross selling & Up Selling of various products of British Telecom.

 Conducted Training Sessions for New Joiners as “ON the Floor” Mentor.
 Making Outbound calls BT Payment Collection & BT Direct Debit sales.
 Taking all the Banking Details & setting Direct Debit for their Telephone Bills.
 Duty to answer customer queries & provide resolution to customer concerns through available resources.
 Worked in close collaboration with the Quality Team for enhancing the overall productivity through in-depth product & process
knowledge.

EDUCATIONAL & PROFESSIONAL QUALIFICATIONS

 PRINCE2 Practitioner (2016) – Project Management

 MBA – Marketing from United Business Institute.
 Bachelor in Commerce from Delhi University.
 Grade 12- C.B.S.E Board.
 Grade 10- C.B.S.E Board.
 COMPUTER SKILLS

 MS Office 2016: Microsoft Word, Microsoft Power Point, Microsoft Excel.

 Worked on banking software like Finacle, Oracle (CRM), Globus-T24, Vision Plus, Zebra.

PERONAL DETAILS

Date of Birth : 02 May 1983

Gender : Male
Nationality : Indian
Marital Status : Married
Driving License : UAE
Languages Known : English, Hindi, Punjabi
Visa Status : Employment Visa

(Maninder Singh)