Drypro Sigma SM

{ServiceManual}{Production}{Confidential}
Publication No. 9G9002

2011-08-15
Service Manual
Confidential
SERVICE MANUAL
KONICA MINOLTA DRYPRO SIGMA Laser Imaging System

Document No.: 9G9002
All rights reserved. No part of this manual may be reproduced or copied in any form by any means-graphic, electronic
or mechanical, including photocopying, typing, or information retrieval systems-without written permission.
Important
Qualified service personnel must install and repair this equipment.
When performing the procedures in this document, you must use safe work practices and wear the correct
personal protective equipment (for example, safety eyewear) according to your companys standard operating
procedures.
ii 2011-08-15 9G9002
Table of Contents
Description Page
1. Installation Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Necessary Materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Completing the Mechanical Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Configuring the Laser Imager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Completing the Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-15
2. Adjustments and Replacements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
ProcessorDrum Temperature Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Imaging AssemblyStart Index Delay Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . 2-5
Imaging AssemblyPage Start Adjustment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7
Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Left cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Right Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Back cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-12
Display Screen Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Interlock SwitchesTop and Front Covers and Film Supply . . . . . . . . . . . . . . . . . . . 2-14
Processor Drum . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Drum Drive Belt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-17
Processor Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-19
Felt Pad Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-20
Film Diverter Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-22
Processor Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23
Densitometer Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-24
Feed Roller Motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26
Feed Roller Nip Drive Belt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-28
Rollback Motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-29
Film Cartridge Detect Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-30
Vacuum Pump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-32
Pickup Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-33
Suction Cup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-35
Pickup Home Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-36
Film Contact Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-37
Imaging Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-38
Optics and Exposure Transport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-40
Exposure Transport Belt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-41
Exposure Transport Motor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-42
Power Supply Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-43
Machine Control System (MCS) Board. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-44
DRE Motherboard Bracket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-45
DRE Motherboard and Flash Drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-47
3. Preventive Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Necessary Materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
PM Intervals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Modifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
EM Call Checklist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2
Performing the PM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Resetting the PM Counts and Changing the Service History . . . . . . . . . . . . . . . . . . . 3-8
Completing the PM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
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SERVICE MANUAL
4. Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Display Screen SymbolsDetailed Descriptions. . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
DICOM Printer Status Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Machine Control System (MCS) Imager Status Messages . . . . . . . . . . . . . . . . . . . . 4-5
Film Supply Status Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Job Manager Status Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-7
Condition Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Clearing Film Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-76
Functions of the MCS Board Test Points, Jumpers, and Switches . . . . . . . . . . . . . . 4-80
Motors and Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-81
Using the Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-82
Log Keying Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-84
Contents of the Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-85
5. Illustrated Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Main Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
Cables and Harnesses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Exposure Transport Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-10
Transport Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-11
Pickup Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-12
Feed Roller Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-14
Processor Drum Assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-15
Imaging Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-16
Local Panel (Display Screen) Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-17
Electronics Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-18
Rollback Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-19
6. Additional Service Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Accessing the Service Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
Configuring the Laser Imager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
Backing Up and Restoring Configurations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-14
Upgrading Software and Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-16
Publication History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I
iv 2011-08-15 9G9002
Installation Instructions
Section 1: Installation Instructions
Necessary Materials
Service laptop with MICROSOFT WINDOWS 98 operating system or higher, and MICROSOFT INTERNET
EXPLORER
Secure Link Client Software version 2.8.1 or higher (SecureLink)
Web Service Portal Software version 4.0 or higher (Web Portal)
Crossover cable
Side cutters or scissors
Phillips screwdriver
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SERVICE MANUAL
Completing the Mechanical Setup

Completing the Uncrating
[1] Locate and remove the accessories box that contains the documentation, cables, filter, and other accessories.
[2] Remove the 2 foam assemblies.
Accessories Box Foam Assemblies
[3] Remove the side covers from the crate.

[4] Remove the bag from the laser imager.
Caution
The laser imager weighs less than or equal to 54 kg (120 lb) as packaged.
Lift Point Front Lift Point Rear
[5] Using safe lifting techniques, lift the laser imager from the shipping pallet at the lift points shown and set it on a
flat surface.
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Checking the Accessories

Check that the following items are included in the accessories box with the crate:
A box with electrical accessories
Power cord
Network cable
A box with 1 deodorant filter
Publications kit
Safety Manual
User documentation CD
Quick Reference Guides
Moving the Laser Imager
Caution
The laser imager weighs less than or equal to 54 kg (120 lb) as packaged.
[1] Move the laser imager and accessories to the installation area.
[2] Position the laser imager to allow a space temporarily of at least 1 m (39 in.) at the back of the imager to install
the power cord and network cable.
9G9002 2011-08-15 1-3

SERVICE MANUAL
Moving the Shipping Brackets

Shipping brackets are fastened inside the laser imager to keep the parts safe during shipment. You must remove
them, and then reinstall them in a different location (as shown) inside the laser imager. This prevents the shipping
brackets from becoming lost.
Note
If it is necessary to ship the laser imager again, you must return the shipping brackets to the shipping locations.
[1] To move the back shipping brackets, remove the:
(a) Back cover (see Adjustments and Replacements, Back cover)
(b) 4 screws that fasten the 2 shipping brackets
Back view of laser imager
Shipping Brackets
[2] Rotate the shipping brackets and reattach them in the alternate set of holes on the rail.
Shipping Brackets reattached
[3] Retain the other 2 bracket screws: Install the screws into any of the empty holes where the bracket was attached
earlier.
[4] Install the back cover.
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[5] To move the front shipping bracket:

(a) Open the film supply.
(b) Remove 4 screws that fasten the shipping bracket.
Front view of laser imager
Front Shipping
Bracket
Shipping Bracket
(filter removed)
[6] Use 2 of the screws to reattach the shipping bracket in the alternate set of holes on the left side of the rail.
Front
Shipping Bracket Shipping
reattached
Bracket in
Storage
[7] Retain the other 2 bracket screws: Install the screws into any of the empty holes where the bracket was attached
earlier.
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SERVICE MANUAL
[8] Remove the right cover (see Adjustments and Replacements, Right Cover).
[9] Cut and remove the tie-wrap from the exposure transport belt. The tie wrap removes tension from the belt during
shipping.
Tie Wrap
H221_6030GC
[10] Install the right cover.

[11] Install the deodorant filter.
Deodorant Filter
[12] Close the film supply.
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Connecting to Electrical Power

[1] Locate the power cord. The power cord must match the AC power outlets at your site.
If you cannot use the power cord that is provided, obtain a suitable power cord locally. You must use an agency-
approved power cord rated for adequate amperage with a plug type suitable for your location. Contact your
dealer if you need assistance.
[2] Check that the voltage on the label over the power cord inlet matches the AC voltage at your site.
Caution
If the voltage on the label does not match the AC voltage at your site, do not continue with the installation.
Power cord inlet labels and connectors
Laser Imager
Back Cover
100 - 120V
or 200 - 240V
H221_6001AC
[3] Remove the power cord inlet label.
Caution
Risk of electric shock: Dangerous voltage!
[4] Connect the power cord to the:
AC power connector on the laser imager.
Building AC power outlet.
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SERVICE MANUAL
Applying Power
[1] Check that the film supply is closed.
[2] To start the laser imager, press the power switch on the back of the laser imager to on (|). Wait as the laser
imager warms up. The warm-up period might last up to 30 minutes. The display screen shows the progress as
the laser imager becomes ready to print.
Note
After the laser imager is energized, it takes approximately 90 seconds before the warm-up countdown is displayed.
Warming up
A countdown to zero (0) indicates

how soon the laser imager will be
ready to print The power symbol is
yellow and flashing while
the laser imager warms up
The warm-up period varies depending on how long the laser imager has been off and the ambient temperature.
Note
If the laser imager does not start, see Troubleshooting.
Inserting a Film Cartridge
Important
Make sure that the laser imager is finished energizing before you load film. Opening the film supply before the imager
is ready causes errors.
[1] Open the film supply.
[2] Insert the film cartridge. Align the cartridge with the label facing up and the perforations to the front. Set the
leading edge on the cartridge guides, then slide the film cartridge into the laser imager to engage the detents
in the bottom of the cartridge.
Cartridge Guide
Perforations
Leading edge
Detents
Film Supply
[4] Check that the film count appears on the display screen.
Note
If a film count does not appear, see the Operation Manual for help.
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Configuring the Laser Imager

This section instructs how to configure the laser imager using the same methods available to the customer in the
Installation Manual, 9G7567. For additional and more comprehensive configuration procedures, see Section 6:
Additional Service Procedures.
Important
You must restart the laser imager from the service tool to permanently save configuration information.
Setting Up Your Computer to Communicate with the Laser Imager

Do this procedure at your computer.
[1] Select Start > Settings > Network Connections.
Note
Depending on your operating system, this might be Start > Settings > Network and Dial-up Connections.
[2] Right-click Local Area Connection.
[3] Select Properties.
[4] Select Internet Protocol (TCP/IP).
[5] Click Properties.
Important
Remember or write down your current settings, as you will reset your computer to these settings near the end of the
installation.
[6] Select the Obtain an IP address automatically option.
[7] Click OK.
[8] Click OK.
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SERVICE MANUAL
Connecting Your Computer to the Laser Imager
Service Port
Crossover Cable
H221_6031HC
[1] Remove the laser imager top cover.

[2] Using a crossover cable, connect your computer to the service port on the laser imager.
[3] Route the crossover cable so that it does not interfere with the top cover when it is installed.
[4] Install the top cover.
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Configuring Site-Specific Information
Important
To modify the configuration settings for several areas in this section, you must be logged on to the service tool via
Secure Link.
[1] Log on to your Secure Link account.
[2] Make sure that the IP address in the Secure Link window matches the service portal: 192.168.0.1.
[3] Launch the Web Service Portal Software (Web Portal).
The main screen for the service tool displays.
Note
If you are using INTERNET EXPLORER 8, set the browser window to Compatibility View: Click the Compatibility
View toolbar button. This corrects some potential viewing issues with IE8. If the icon is not on the toolbar, select
Tools > Compatibility View from the browser menu.
[4] Select Wizards > Installation Assistant.

[5] Click at the bottom of the screen. The Network Configuration screen appears.
[6] Enter:
Host Name
IP Address
Subnet Mask
Default Gateway
Note
This information should have been gathered on the Pre-installation Manual. If you need help, see the network
administrator.
[7] Click Save.
[8] Click . The Clock Configuration screen appears.
Important
The system clock is set before the laser imager is shipped to you. If the time zone is not correct, change it. When you
change the time zone, the time and date display correctly.
[9] Are the time zone, date, and time correct?
Yes No
Advance to Step 11. Continue with the next step.
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SERVICE MANUAL
[10] Will you set the clock manually, or does the site use a time server for synchronization?
Manually Synchronization
a. Select the time zone. a. Select the Enable Time
b. Edit the time if needed. Synchronization check box.
b. In the IP Address field, type the
c. Click Save.
address of the time server to be used
for synchronization.
c. In the Period field, select the
synchronization period (how often the
clock is synchronized) from the drop-
down menu.
d. Select the time zone.
e. Click Save.
[11] Click . The System Identification screen appears.
Note
Completing this screen is optional.
[12] Enter the following information:
Country Code
Postal Code
Hospital Name
Department Name
Device Location
[13] Click Save.
[14] Click to return to the main screen.
[15] Select Utilities > Session > Restart, and then click Restart.
Note
Make sure to restart using these steps or the network parameters will not be saved.
Wait for the laser imager to restart. The laser imager requires approximately 30 minutes to warm up. After completing
the warm-up cycle, the laser imager may print a calibration film if the film cartridge requires it. While the las
er imager
is warming up, continue with the next step.
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Completing the Installation

Checking Image Quality
Laser Imager
Back Cover
Network Connector
[1] Connect the network cable to the:

Network connector on the laser imager.
Nearest active building network connector.
[2] After the laser imager has completed the warm-up cycle, send an image from each modality that will print to
the laser imager.
Note
The default port No. of the laser imager is set to 5040.
[3] If the image quality must be improved for a modality, optimize the images from that modality:
(a) From the main screen, select Wizards > Image Quality.
(b) Cancel all pending print jobs or wait until all print jobs are printed.
(c) Under Optimization Steps, click .
(d) Send an image from the modality, and then click .
Note
The image does not print until you click the button.
(e) View the test print and visually select the optimal image.
(f) Under Image Number, click to select the number of your optimal image.
(g) Under Optimization Steps, click again to continue.
(h) Check the status and result data near the bottom of the screen.
(i) Send another image from the modality and check the print.
Note
If none of the images are optimal for the site, see Additional Service Procedures, Checking Image Quality.
[4] Continue with Backing Up the System Configuration.
A4A9YG220B_111019 1-13
SERVICE MANUAL
Backing Up the System Configuration

For the laser imager:
[1] Select: Utilities > Backup/Restore.
[2] To make a backup of the configuration parameters to the DRE flash drive, click Backup.
[3] To download the backup data to your laptop computer:
(a) Click Download Backup.
(b) Click Save in the confirmation window.
(c) Select a folder name to place the file in.
(d) Click Save to place the backup file in the selected folder.
[4] Log off from the service tool (see Additional Service Procedures, Logging Off the Service Tool).
[5] Remove the top cover.
[6] Disconnect the crossover cable and restore the settings to your computer if necessary.
Discarding Excess Material

When you are finished and the laser imager is operational, discard all excess shipping materials in a manner suitable
to local ordinances.
Instructing the Operator

Before you leave the installation site, instruct the operator:
How to load film into the laser imager.
How to change the deodorant filter on the laser imager.
To read the Safety Manual, 9G7565, and the Operation Manual, 9G7564.
1-14 9G9002 2011-08-15

Troubleshooting
Laser Imager Does Not Start
Caution
Never pull on the cord to disconnect the plug from the wall outlet. Grasp the plug and pull to disconnect.
[1] Press the power switch on the back of the laser imager off (0), and then on (|), to restart the laser imager.
If this does not solve the problem, continue with Step 2.
[2] Disconnect the power cord from the wall outlet.
[3] Check that the power cord is properly connected to the AC power connector on the laser imager.
[4] Plug the power cord into the wall outlet.
[5] Check that the wall outlet is energized.
Error Codes
The following codes might appear during the installation. If so, see the table to resolve them. For a complete list of
error codes, see Diagnostics, Condition Codes.
Note
As shown in the table, the same code appears as a 3-digit number on the display screen and as a 5-digit number at
the Web Portal. See Diagnostics, Condition Codes for more information.
Display Screen Web Portal Web Portal Message Action

006 20006 Disconnected or Faulty Check and reconnect the network cable on both
Network Cable ends. Try a different cable. Check that the network is
functioning at your site.
If the error persists, call for service.
209 20209 Laser Imager Opened Close the cover. Restart the laser imager.
During Self Test If the error persists, call for service.
701 20701 none Close the cover.
704 20704 none The network connection to the laser imager has been
lost. Restart the laser imager.
175 21175 Rollback Failed to If the Pause symbol is on, press it to cover the film
Engage Cartridge cartridge. When the Pause symbol stops flashing,
remove the film cartridge from the laser imager.
Insert a different film cartridge into the laser imager.
If the error persists, call for service.
9G9002 2011-08-15 1-15

SERVICE MANUAL
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1-16 9G9002 2011-08-15

Adjustments and Replacements
Section 2: Adjustments and Replacements
ProcessorDrum Temperature Adjustment

Adjustment Specification
Purpose: To set the correct temperature for the drum
Setting Temperature: This procedure is required after replacing the processor assembly, processor drum, or the
DRE board, or if you expect that drum temperatures are causing image quality problems.
Specification: The temperature at the processor drum must be between 123.5124.5 C.
Special Tools: Temperature meter with probe
Block for probe, kit
Laptop computer with MICROSOFT INTERNET EXPLORER
Service tool
Crossover cable
Prerequisites None
Note
A temperature meter and probe with a bar type element must be used for this procedure. Probes with circular
type elements will not provide correct readings. The temperature meter and probe must be calibrated together,
at least once per year. If the probe breaks, a new probe and the existing meter must be calibrated again.
The temperature meter must be at room temperature during this procedure. If the meter has been in a hot or cold
vehicle, allow it to adjust to room temperature before using.
9G9002 2011-08-15 2-1

SERVICE MANUAL
To Check:
[1] Energize the laser imager and let it warm to operating temperature.
[2] Prepare the meter:
(a) Install the block on the probe 140.0 mm (5.5 in.) from the probe sensor.
(b) Clean the probe with alcohol wipes.
(c) Set the meter to display in C.
Block
140.0 mm (5.5 in.)
Probe Sensor
Probe
Meter
[3] Remove the back cover.
2-2 9G9002 2011-08-15

[4] Insert the probe into the slot on the left rear of the processor assembly, feed it upward, and let the rotation of
the processor drum pull the probe until the block reaches the slot.
Note
If the laser imager is in Standby mode, the processor drum pulls the probe very slowly and it may be difficult to detect
movement.
Processor Assembly
Drum
Slot
Probe
[5] Allow the temperature reading on the meter to stabilize. This requires approximately 90 seconds.
[6] Check that the temperature at the processor drum is between 123.5124.5 C.
[7] Pull back slightly, 1.02.0 cm (0.40.8 in.), on the block to confirm that the highest temperature is being read.
[8] Is the temperature within specification?
Yes No
Remove the probe, and then Note the highest temperature
install the back cover. reading, and then perform the drum
temperature adjustment procedure.
9G9002 2011-08-15 2-3

SERVICE MANUAL
To Adjust:
[1] Log on to the service tool (see Additional Service Procedures, Logging On to the Service Tool).
[2] Select Configuration > Hardware > Processor Configuration.
[3] Click Modify.

[4] In the Temperature field, enter the temperature measured by the meter.
Note
The Offset field indicates the offset value between the Set Point field and the Temperature field.
[5] Click Set Temperature.
[6] Allow approximately 10 minutes for the temperature of the processor drum to become stable.
[7] Use the meter to check the temperature of the processor drum. The temperature must be 123.5124.5 C.
[8] When the temperature is between 123.5124.5 C, close the Processor Configuration window.
[9] Log off from the service tool (see Additional Service Procedures, Logging Off the Service Tool).
[10] Install the back cover.
2-4 9G9002 2011-08-15

Imaging AssemblyStart Index Delay Adjustment

Purpose: To adjust Start of Scan timing to center an image left to right on the film
Specification: Borders on the left and right of the image should be equal.
Special Tools: Laptop computer with MICROSOFT INTERNET EXPLORER
Service tool
Crossover cable
Prerequisites None
To Check:
The Start Index Delay affects the left edge of the film orientations shown.
[1] Log on to the service tool.

[2] From the Service menu, select Diagnostics > DRE > Advanced Test Print.
[3] Select Smpte8Bit from the Test Profile drop-down list.

[4] Click Run.
[5] Check the test print to verify the left and right borders are equal.
9G9002 2011-08-15 2-5

SERVICE MANUAL
To Adjust:
[1] Select Configuration > Hardware > Optics.
[2] Observe the number displayed in the Index Delay window.
Note
There are two Index Delay adjustments depending on the width of the film. Make sure you are adjusting for the correct
film width.
When viewing the film on a light box, the notch on the film must be in the upper right.
If the left border, as viewed on a light box, is too narrow, the number must be decreased.
If the left border, as viewed on a light box, is too wide, the number must be increased.
[3] To decrease or increase the left border on the test print, do one of the following:
To decrease the left border: To increase the left border:
Click Modify and increase the number in Click Modify and decrease the number in
the Index Delay window. the Index Delay window.
Increasing or decreasing the Index Delay value by 13 is equal to a 1.00 mm (0.04 in.)
change.
[4] Click Save.

[5] Make another test print and check the Index Delay area again.
[6] Repeat Steps 35 until the left border matches the right border.
2-6 9G9002 2011-08-15

Imaging AssemblyPage Start Adjustment

Purpose: To adjust Start of Page timing to obtain a 2.00 mm (0.08 in.) half-tone density border at
the leading edge of the film. Note that for notched film, this is the edge opposite the
notch.
Specification: A 2.00 mm (0.08 in.) half-tone border is visible only at the leading edge of the film.
Special Tools: Laptop computer with MICROSOFT INTERNET EXPLORER
Service tool
Crossover cable
Prerequisites None
To Check:
The leading edge affected by the Page Start adjustment is shown for each film size.
[1] Log on to the service tool.

[2] From the Service menu, select Diagnostics > DRE > Advanced Test Print.
[3] Select Smpte8Bit from the Test Profile drop-down list.

[4] Click Run.
9G9002 2011-08-15 2-7

SERVICE MANUAL
[5] Check for a 2.00 mm (0.08 in.) half-tone density at the leading edge of the film with no transparent area
appearing.
Printing above half-tone border
Correct Incorrect
2.00 mm (0.08 in.) half-tone density border
To Adjust:
[1] Select Configuration > Hardware > Optics.
[2] Observe the number displayed in the Page Start Delay window.
Note
There are two Page Start Delay adjustments depending on the width of the film. Make sure you are adjusting for the
correct film width.
When viewing the film on a light box, make sure you are looking at the leading edge.
If the half-tone density, as viewed on a light box, is less than 2 mm, the number must be decreased.
If the half-tone density, as viewed on a light box, is greater than 2 mm, the number must be increased.
[3] To decrease or increase the half-tone density border on the test print, do one of the following:
To increase the border: To decrease the border:
Click Modify and decrease the number in Click Modify and increase the number in
the Page Start Delay window. the Index Delay window.
Increasing or decreasing the Page Start Delay value by 13 is equal to a 1.00 mm
(0.04 in.) change.
[4] Click Save.

[5] Make another test print and check the Page Start Delay area again.
[6] Repeat Steps 35 until the half-tone density border is within specification.
2-8 9G9002 2011-08-15

Top Cover
Prerequisites: None
Removal
Lift up on the top cover and remove it. The top cover is not secured with any screws but rests on channels.
Pin
Channel
Installation
Reverse the steps in the removal procedure.
Note
For best results, set the pins on the front edge of the cover into the channels, and then lower the rear edge onto the
laser imager.
9G9002 2011-08-15 2-9

SERVICE MANUAL
Left cover
Prerequisites: Close the film cartridge. (Touch the Pause button on the display screen.)
De-energize the laser imager.
Disconnect the power cord.
Removal
[2] Loosen the captive thumb screw.
Captive
Captive Thumb
ThumbScrew
Screw

[4] Loosen the captive thumb screw located under the exit tray.
Captive
Captive
Thumb
ThumbScrew
Screw
[5] Remove the left cover.
Installation
2-10 9G9002 2011-08-15

Right Cover
Tools: Phillips screwdriver
Removal
Caution
Risk of electric shock: Dangerous voltage present.
[1] Remove the top cover and open the film supply.
[2] Remove 2 screws that attach to the right cover standoffs.
1 screw accessible from the top
1 screw located underneath the exit tray
Right Cover
Screws
H221_6003AC
[3] Remove the right cover from the laser imager.
Installation
9G9002 2011-08-15 2-11

SERVICE MANUAL
Back cover
Tools: Phillips screwdriver
Removal
Caution
[1] Remove 2 screws from the back cover.
Back Cover Screws
[2] Remove the back cover.
Installation
Note
For best results, set the lower edge of the cover into the lip of the imager frame first.
2-12 9G9002 2011-08-15

Display Screen Assembly

Remove the top cover.
Tools: T10 Torx driver
To Remove:
[1] Disconnect the connector from the left side of the display screen.
Display Screen
Screws
[2] Remove 4 screws that hold the electronics board to the mounting bracket.
Installation
9G9002 2011-08-15 2-13

SERVICE MANUAL
Interlock SwitchesTop and Front Covers and Film Supply

Removal
Note
This procedure is used for the left cover, top cover, and film supply interlock switches.
Caution
Top Cover Interlock
Left Cover Interlock
Film Supply
Interlock
H221_6004HC
[1] Open the cover for the interlock you want to remove.
[2] Remove the 2 screws from the interlock.
[3] Separate the interlock switch from the housing.
[4] Disconnect the connector.
Interlock
Housing
H221_6005AC
Screws
Installation
Reverse the steps in the removal procedure. Make sure that the switch is seated by its holes onto the locator pins of
the housing.
2-14 9G9002 2011-08-15

Processor Drum
Remove:
Top cover
Right cover
Left cover
Removal
Caution
Hot Surface: When the laser imager is initially de-energized, the processor drum and rollers are hot.Take care when
removing the processor drum.
Caution
Be sure to loosen the correct screws. Loosening the wrong screws will cause the bearings or the springs in
the retainer to become loose and difficult to reset.
9G9002 2011-08-15 2-15

SERVICE MANUAL
[1] Remove the 2 rear screws and bushings from the drum cover, 1 set on each side of the cover.
Processor Drum Drum Drive Belt
Wire Saddle
Processor Connector
Drum Cover Screw,

rear
Caution
The surface of the processor drum is easily damaged by fingernails and jewelry. Handle the processor drum with
one hand on the drum pulley and the other hand on the opposite end.
Do not touch the silicone surface of the processor drum.
When removing the processor drum take care not to damage the connector.
[2] Open the drum cover by pivoting it forward on its front screws.
[3] Open the wire saddle that secures the connector to the partition near the DRE motherboard.
[4] Disconnect the processor connector from the bulkhead.
[5] Disengage the drum drive belt from the drum pulley.
[6] Remove the processor drum and set it on a flat, stable surface.
Installation
Reverse the steps in the removal procedure. The C-shaped feature on the slip ring assembly of the drum must
straddle the bracket.
Note
Whenever a new processor drum is installed, you must adjust the processor temperature (see ProcessorDrum
Temperature Adjustment).
2-16 9G9002 2011-08-15

Drum Drive Belt

Remove:
Top cover
Right cover
Tools: 7 mm nut driver
T10 Torx driver
Removal
Belt Tensioner
Spring
Tensioner Bracket Nut (1) / Screws (2)
Motor
Connector
[1] Disconnect the connector from the drum drive motor.

[2] Remove the 1 nut and 2 screws from the belt tensioner bracket.
[3] Carefully slide the tensioner with the motor off the stand-off screw, and then unhook the spring.
[4] Set the tensioner and motor aside.
9G9002 2011-08-15 2-17

SERVICE MANUAL
[5] Remove the drum drive belt from the exit pulley.
Drum Drive Belt

Slip Ring Assembly
Wire Saddle
Exit Pulley
Drum Drive
Processor Drum Connector
Pulley
Drum Drive
Bracket Screws
[6] To remove the belt completely, you must free it from the processor drum pulley:
(a) Open the wire saddle and disconnect the drum drive connector.
(b) Remove the front screw and loosen the rear screw on the drum drive bracket.
(c) Pivot the drum drive bracket toward the back of the imager and remove the belt from the pulley.
Installation
[1] Slide the belt over the processor drum pulley.
[2] Pivot the drum drive bracket back into place. Make sure that the C-shaped feature on the slip ring assembly
straddles the bracket.
[3] Install and tighten the 2 bracket screws.
[4] Connect the drum drive connector.
[5] Hold the tensioner in position and place the belt over the exit pulley and the tensioner pulley.
The bottom of the belt sits on the top of the tensioner pulley.
The top of the belt runs just underneath the top of the tensioner bracket.
[6] Set the tensioner onto the end of the screw and attach the spring.
[7] Slide the tensioner completely into place, and then install the 1 nut and 2 screws.
[8] Connect the connector to the drum drive motor.
[9] Install the covers.
Note
The teeth on the belt must mesh properly with the teeth on the pulley. The longest span of the belt should deflect a
maximum of 1.27 cm (0.50 in.) when finger pressure is applied.
2-18 9G9002 2011-08-15

Processor Fan Assembly

Removal
Note
Two fan assemblies are located under the left and right sides of the deodorant filter mount.
Deodorant
Filter Mount
Screws
H221_6007BC
[2] Remove the:

Filter
5 screws from deodorant filter mount
Deodorant filter mount
[3] Disconnect the connector from the fan assembly that you want to remove.
Screws
H221 6008BC
[4] Remove the:
2 screws from the fan assembly that you want to remove
Fan assembly
Installation
9G9002 2011-08-15 2-19

SERVICE MANUAL
Felt Pad Assembly

Remove:
Top cover
Left cover
Removal
Caution
Hot Surface: When the laser imager is initially de-energized, the processor drum rollers are hot. Take care when
working in the area of the processor.
[1] De-energize the laser imager.
Felt Pad Assembly

Screw (1 of 2)
Felt Pad Assembly
Captive Thumb Screws

Heat Shield
Cooling Plate
[2] Loosen the 2 captive thumb screws on the heat shield, and then lift the heat shield open.
[3] Remove the:
2 screws that hold the felt pad assembly to the cooling plate
Felt pad assembly
2-20 9G9002 2011-08-15

Installation
[1] Fit the edge of the felt pad into the channel of the film diverter assembly.
[2] Install and tighten the 2 screws.

[3] Close the heat shield and tighten the captive screws.
[4] Install the top cover and the left cover.
[5] Connect the power cord, and then energize the imager.
9G9002 2011-08-15 2-21

SERVICE MANUAL
Film Diverter Assembly

Prerequisites: Remove the Felt Pad Assembly
Removal
Caution
Hot Surface: When the laser imager is initially de-energized, the processor drum rollers are hot. Take care when
working in the area of the processor.
[1] Remove the 3 screws that hold the film diverter assembly to the cooling plate.
[2] Remove the film diverter assembly.
FIlm Diverter Assembly

Film Diverter Assembly
Screws
Cooling Plate
Installation
[1] Clean any residue in the area before you install the film diverter.
[2] Install the new film diverter assembly with the 3 screws.
[3] Install the felt pad assembly.
[4] Close the heat shield and tighten the captive screws.
[5] Install the top cover and the left cover.
[6] Connect the power cord, and then energize the imager.
2-22 9G9002 2011-08-15

Processor Cover
Remove:
Top cover
Right cover
Left cover
Removal
Important
The bearings on the ends of each roller are loose. Be sure to remove the correct screws at the side of the processor.
Loosening the wrong screws will cause the bearings or the springs in the retainer to become loose and difficult to
reset.
[1] Remove 2 screws and bushings on each side of the processor cover.
Note
The front retaining rod is held in place by the front screws and is free after you remove them.
Drum Cover Screw, front
Processor Drum
Drum Cover Screw, rear
[2] Remove the processor cover.
Installation
Reverse the steps in the removal procedure. Make sure that the front retaining rod is secured when you install the
front screws of the cover.
9G9002 2011-08-15 2-23

SERVICE MANUAL
Densitometer Assembly
Remove:
Top cover
Right cover
Left cover
Removal
[1] Open the heat shield, and then remove the felt pad assembly (see Felt Pad Assembly).
[2] Disconnect the connector on the top of the cooling assembly.
Cooling Assembly Brackets

Cooling Assembly
Lower Screw
Connector, top
Cooling Assembly
Lower Screw
Cooling Assembly
Connector, bottom
H221_6033GC
[3] Disconnect the connector on the bottom of the cooling assembly from the main wiring harness.
2-24 9G9002 2011-08-15

[4] Remove the:

2 screws and left cooling assembly bracket
2 screws and right cooling assembly bracket
Lower 2 screws of the cooling assembly
[5] Remove the cooling assembly and densitometer, and pull the attached cable harness through the frame.
Installation
9G9002 2011-08-15 2-25

SERVICE MANUAL
Feed Roller Motor

Remove:
Top cover
Right cover
Removal
[1] Disconnect the connector from the motor.
Nip Feed Roller Motor
Connector
2-26 9G9002 2011-08-15

[2] Remove the 2 motor bracket screws.
E-ring
Motor Screws
Motor
Gear
Bracket Screw
Bracket Screw H221_6012HC
[3] Hold the motor and bracket to keep the remaining connectors free of tension, and then remove the 2 screws
that attach the motor.
[4] If you need to keep the gear to use with the new motor, remove the:
(a) E-ring
(b) Gear from the shaft
Installation
9G9002 2011-08-15 2-27

SERVICE MANUAL
Feed Roller Nip Drive Belt

Remove the right cover
Removal
Important
The belt and pulleys must be removed as a set for the belt to fit onto the pulleys.
Nip Drive Belt

and Pulleys
HC
[1] Remove the:

(a) E-rings from the 2 nip drive belt pulleys
(b) 2 pulleys from their shafts
(c) Nip drive belt
Installation
2-28 9G9002 2011-08-15

Rollback Motor
Remove the right cover
Removal
Rollback
Motor
H221_6006HC
[1] Disconnect the rollback motor connector.
Important
An anti-rotational nut secures the lower screw that holds the motor. Press the nut against the back of the motor as
you untighten the lower screw to keep the nut from falling down when the motor is released.
[2] Remove the:
(a) 2 screws
(b) Motor
Installation
9G9002 2011-08-15 2-29

SERVICE MANUAL
Film Cartridge Detect Sensor

Prerequisites: Remove the DRE motherboard bracket.
Small flathead screwdriver (optional)
Removal
ESD
Possible damage from electrostatic discharge.
When installing circuit boards, always use a wrist strap to prevent damage from electrostatic
discharge.
[1] Remove the 4 screws near each corner of the film guide, and then remove the film guide.
After you remove the film guide, the 2 film transport guides are visible.
Connector terminal
Top Film
Transport Guide
Film Guide Front Film
Transport Guide Film Cartridge Detect
H221_6013HC
Sensor
Caution
The imaging roller of the exposure transport can be scratched easily while working in that area. To protect the roller,
cover the roller opening with a sheet of used film.
[2] For better access to the sensor, remove the front and top film transport guides.
(a) Remove the 2 screws at the ends of the front film transport guide, and then remove the guide.
(b) Remove the 4 screws at the corners of the top film transport guide, and then remove the guide.
2-30 9G9002 2011-08-15

[3] Remove the connector from the film cartridge detect sensor.
Note
The connector position is tight. You might need to use a small flathead screwdriver to remove the connector.
[4] Remove the sensor screw and then remove the film cartridge detect sensor.
Installation
Reverse the steps in the removal procedure, except install the front film transport guide before you install the top film
transport guide (Step 2).
9G9002 2011-08-15 2-31

SERVICE MANUAL
Vacuum Pump
Remove the back cover.
Removal
Vacuum Pump Connector
Screw
Clamp Tubing connections
[1] Remove the:

(a) Screw from the clamp
(b) Loop clamp from the vacuum pump
Important
When disconnecting the tubing, leave the tie wrap in place.
[2] Disconnect the:
(a) Connector
(b) Tubing
Installation
[1] Connect the:
(a) Tubing
(b) Connector
[2] Place the loop clamp around the vacuum pump.
[3] Insert the screw through the ends of the loop clamp.
[4] Install the screw with clamp and pump onto the frame.
2-32 9G9002 2011-08-15

Pickup Assembly
Top cover
Right cover
Left cover
Small flathead screwdriver
Removal
[1] From the right side of the imager, disconnect the pickup assembly connector.
Pickup Assembly Connector

Mounting Screws (2 of 4)
[2] From the left side of the imager, disconnect the tubing at the interconnect joint.
Tubing Interconnect Joint
Manual Rollback Knob
9G9002 2011-08-15 2-33

SERVICE MANUAL
[3] Remove the left and right side rollback springs.

[4] Move the rollback assembly to the fully open position.
[5] From the left side of the imager, remove the E-ring from the end of the rollback knob, and then remove the knob.
This allows more clearance to remove the pickup assembly.
[6] Remove 2 screws each on the left and right side of the imager.
Rollback Springs
Pickup Assembly
Manual
E-ring Rollback Knob
Pickup Assembly
Mounting Screws
(2 of 4)
[7] Pull the film pickup assembly through the slot on the left side of the laser imager and place it on a flat, stable
surface.
Installation
2-34 9G9002 2011-08-15

Suction Cup
Prerequisites: Remove the pickup assembly.
Removal
Pull the suction cup straight from the shaft.
Suction Cup
Shaft
H221_6016GC
Installation
Push the cup onto the shaft until it is fully seated.
9G9002 2011-08-15 2-35

SERVICE MANUAL
Pickup Home Sensor

Removal
Screw
Motor Gear
Pickup Home
Sensor
[1] Turn the motor gear to extend the pickup assembly to full length.
[3] Remove the:
(a) Screw
(b) Pickup home sensor
Installation
2-36 9G9002 2011-08-15

Film Contact Sensor

Removal
Film Contact
Sensor

[2] Remove the:
(a) Screw
(b) Film contact sensor
Installation
9G9002 2011-08-15 2-37

SERVICE MANUAL
Imaging Assembly
Remove:
Top cover
Right cover
Left cover
To support the imaging assembly during the procedure, move the front and
rear shipping brackets into their shipping location (see Installation
Instructions, Moving the Shipping Brackets). Use at least 2 screws per
bracket.
Removal
[1] Remove 6 connectors from the MCS board:
4 across the bottom of the board (J19, J20, J21, J22)
2 on the right side of the board (J15, J17)
[2] Remove 2 screws on the right of the MCS board bracket.
Screws
Connectors
2-38 9G9002 2011-08-15

[3] Swing the MCS board open.
Screws
(2 of 4)
MCS Board
Imaging Assembly
Screws
(2 of 4)
Hole for
Connectors
[4] Pull the 2 connectors in through the hole in the frame.

[5] Remove the 4 screws that secure the imaging assembly:
2 screws from the front guide rail
2 screws from the rear guide rail
[6] Carefully remove the imaging assembly and place it on a flat, stable surface.
Installation
Important
You must make a calibration print after installing the new imaging assembly.
[1] Reverse the steps in the removal procedure.
[2] Move the shipping brackets back to the operational position.
[3] Print a calibration image.
[4] Check the Start of Page and Index Delay settings.
9G9002 2011-08-15 2-39

SERVICE MANUAL
Optics and Exposure Transport

Prerequisites: Remove the imaging assembly.
Removal
[1] Remove 2 screws on each side of the imaging assembly where the optics and exposure transport are joined.
[2] Carefully separate the optics from the transport.
Exposure Transport
Screws
Screws
Optics
Installation
Note
Use the alignment pins near the screw holes to help line up the two components.
2-40 9G9002 2011-08-15

Exposure Transport Belt

Prerequisites: Remove the:
Top cover
Right cover
Removal
[1] Remove the:
(a) 5 cover screws
(b) Exposure transport cover
Belt
Cover
Screws
Cover Tensioner
Screws
Shaft
[2] Push down on the tensioner to release pressure on the belt.

[3] Slide the belt off the lower shaft and remove the belt.
Installation
9G9002 2011-08-15 2-41

SERVICE MANUAL
Exposure Transport Motor

Prerequisites: Remove the:
Imaging assembly
Exposure transport belt
Small flathead screwdriver (optional)
Removal
[1] Disconnect the connector from the motor.
Note
The connector position is tight. If necessary, use a small flathead screwdriver to remove the connector.
Exposure Transport
Motor
Motor Screw
(1 of 4)
Connector
terminal
[2] Remove the:

(a) 4 screws
(b) Exposure transport motor
Installation
2-42 9G9002 2011-08-15

Power Supply Board

Removal
ESD
discharge.
[1] Remove the:
2 power supply shield screws
Power supply shield
[2] Disconnect the input and output connectors, 1 on each side of the power supply board.
Connectors
Power Supply Shield
Power Supply
Screw (1 of 4)
Power Supply
Board Shield Screw
(1 of 2)
H221_6021BC
[3] Remove the:

4 screws that secure the power supply board to the standoffs
Power supply board
Installation
9G9002 2011-08-15 2-43

SERVICE MANUAL
Machine Control System (MCS) Board

Prerequisites: Perform Making a Configuration Backup.
Close the film cartridge. (Touch the Pause button on the display screen.)
Remove the:
Top cover
Right cover
Removal
ESD
discharge.
Screws
Connectors
[1] Disconnect all connectors.

[2] Remove:
6 screws
Machine Control System (MCS) board
Installation
Note
If necessary, perform Restoring the Configuration.
2-44 9G9002 2011-08-15
DRE Motherboard Bracket

Tools: 7 mm nut driver
Removal
ESD
discharge.
[1] Remove the 5 tie wraps that hold the cables in place near the DRE motherboard bracket.
[2] Disconnect the connector and 3 network cables from the DRE motherboard.
Connector
Tie Wraps
Tie Wraps
9G9002 2011-08-15 2-45

SERVICE MANUAL
[3] Remove:
4 nuts
Bracket with DRE motherboard
Bracket with
DRE motherboard
Nut
(1 of 4)
Installation
Note
If necessary, perform Restoring the Configuration.
2-46 9G9002 2011-08-15

DRE Motherboard and Flash Drive

Prerequisites: Perform Making a Configuration Backup.
Close the film cartridge. (Touch the Pause button on the display screen.)
Removal
ESD
When installing or working with circuit boards, always use a wrist strap to prevent damage from
electrostatic discharge.
[1] Disconnect the connector and 3 network cables from the DRE motherboard.
Connector
9G9002 2011-08-15 2-47

SERVICE MANUAL
[2] Remove the:

(a) 4 screws that mount the DRE motherboard to the bracket.
(b) DRE motherboard from the bracket.
(c) If you are replacing the motherboard, remove the USB keylock to install on the new motherboard.
Screw
(1 of 4)
DRE Motherboard
Bracket
USB Keylock Screws
(3 of 4)
[3] Slide the flash drive out from the port on the back of the DRE motherboard.
Back of DRE Motherboard
Flash Drive
2-48 9G9002 2011-08-15

Installation
Important
If replacing the motherboard, remove the USB keylock from the old motherboard and install it on the new
motherboard.
[1] Reverse the steps of the removal procedure.
[2] Energize the imager.
[3] After the system is operational, perform Restoring the Configuration.
9G9002 2011-08-15 2-49

SERVICE MANUAL
This page is intentionally blank.
2-50 9G9002 2011-08-15

Preventive Maintenance
Section 3: Preventive Maintenance
Necessary Materials
The materials necessary for performing Preventive Maintenance (PM) are:
Tools
PM materials
Required Tools
Laptop computer with MICROSOFT WINDOWS 98 operating system or higher and MICROSOFT INTERNET
EXPLORER
Service tool
Crossover cable
Temperature meter with probe
Block for probe, kit
Vacuum cleaner
Flashlight
Scraper recommended blade size is 1.25 4.75 in.
T20 Torx driver
T10 Torx driver
PM Materials
Part No. Description Notes
3M Auto-Pak tack cloth
Alcohol wipes Texwipe TX1065, 50 each
Cleaning pads, 10 10 cm (4 4 in.) 100 each
Bag with tie-wraps Use one bag for each PM.
A4A99G7543 Deodorant filter Take 3 to the PM site
A4A99G5904 Felt pad assembly Replace every PM (20,000 cycles)
Safety glasses with side shields
PM Intervals
Important
A Preventive Maintenance (PM) call must be made every 20,000 film cycles. To consistently produce high quality
images, the imager must receive periodic routine maintenance. Perform PM procedures:
Every Emergency Maintenance Call (EM)
Every 20,000 cycles the display screen displays a message prompting the user to schedule preventive
maintenance. The procedures listed in the 20,000 cycle checklist should be performed as soon as possible after
the 20,000 cycle PM prompt.
9G9002 2011-08-15 3-1

SERVICE MANUAL
Modifications
Important
Check the modification status of the imager at each PM call. If any Type 1 modifications are outstanding, install them
during the call. It is important to fit modifications promptly at scheduled maintenance times to improve and maintain
imager performance to corporate and customer expectations.
EM Call Checklist
If the number of prints since the last PM is more than 18,500, use the 20,000 Cycle PM Procedure instead of the EM
call checklist.
[1] Repair the print problem that caused the EM call.
[2] Touch the Pause icon on the display screen to close the film cartridge.
[3] De-energize the laser imager, and then disconnect the power cord.
[4] Remove the:
Top cover
Left cover (see Adjustments and Replacements, Left cover).
Right cover (see Adjustments and Replacements, Right Cover).
Caution
The processor drum is very hot.
[5] Remove the 2 rear screws on the processor drum cover, and then pivot the cover open toward the front of the
imager.
Rear Screw
Rear Screw
Left Side of Imager Right Side of Imager
[6] Check the processor drum for damage.

If the processor drum is damaged, replace it (see Adjustments and Replacements, Processor Drum).
3-2 9G9002 2011-08-15

Caution
Isopropyl alcohol is highly flammable. Follow the manufacturers instructions for safe use and handling.
[7] Use alcohol wipes to clean the processor drum and processor cover rollers.
Processor Cover
Rollers
Processor Drum
Note
After cleaning, place the used wipes in a bag, close the bag with a tie-wrap, and dispose of it according to local
ordinances.
[8] If you installed a new processor drum, calibrate the processor drum temperature (see Adjustments and
Replacements, ProcessorDrum Temperature Adjustment).
9G9002 2011-08-15 3-3

SERVICE MANUAL
Performing the PM
Every PM, perform all of the following procedures in the order listed:
[1] Print a flat-field gray film to compare against the film after PM is complete.
(a) In the service tool, select Diagnostics > DRE > Advanced Test Print.
(b) In the Test Profile drop-down list, select Flat1.8.
(c) Click Run.
[3] Open the film supply and remove the film cartridge. Leave the film supply open.
[4] De-energize the imager, and then disconnect the power cord.
[5] Remove the:
Top cover (see Adjustments and Replacements, Top Cover).
Left cover (see Adjustments and Replacements, Left cover).
Caution
The processor drum is very hot. Allow it to cool for 10 minutes before cleaning.
[6] Pivot open the processor drum cover.
Continue with the next steps while the processor drum cools.
[7] Remove the deodorant filter.
[8] Use a vacuum cleaner to clean the:
Deodorant filter area
Filter duct
Exhaust plenum
3-4 9G9002 2011-08-15

Processor Drum
Exhaust Port
Filter Duct
Deodorant
Filter area
Exhaust
Plenum Filter Duct
H221_6024HC
[9] On the left side of the imager, vacuum the:
Processor drum exhaust port
Filter duct
[10] Vacuum the 2 exhaust holes on the left cover.
Exhaust Holes
9G9002 2011-08-15 3-5

SERVICE MANUAL
[11] Take a sheet of the largest size film available and cut it lengthwise to make a strip 8 cm (3 in.) wide.
Note
The strip is used to cover and protect the imaging assembly from debris during cleaning.
[12] Fold the film strip lengthwise to form a V.
[13] From the left side of the imager, insert the strip over the imaging roller to cover it.
Folded Strip
of Film
[14] Clean the processor drum.

Wipe the processor drum with alcohol wipes in one direction with an even steady pressure. Rotate the
processor drum while wiping.
Check the processor drum for imperfections, gouges, and areas of excessive buildup of debris.
[15] Clean and inspect the processor cover rollers.
[16] Pivot the processor drum cover closed.
[17] Pivot the heat shield open.
[18] Remove the felt pad assembly from the diverter assembly (see Adjustments and Replacements, Felt Pad
Assembly).
3-6 9G9002 2011-08-15

Caution
Isopropyl alcohol is highly flammable. Follow the manufacturers instructions for safe use and handling.
[19] Use alcohol wipes and a scraper to inspect and clean debris and buildup from the:
Heat shield, including the bottom side of the shield
Cooling plate
Densitometer guide
Cooling Plate Heat Shield
Densitometer
Guide
[20] Vacuum the:

Top cover
Film supply
Entire processor assembly
[21] Install a new felt pad assembly with 2 screws (see Adjustments and Replacements, Felt Pad Assembly).
[22] Carefully remove the film you inserted over the imaging roller and discard it.
[23] Close the heat shield.
[24] Install the 2 rear screws on the processor drum cover.
[25] Install the:
New deodorant filter
Right cover
Left cover
Top cover
[27] Place all used alcohol wipes and cleaning pads in a bag, close the bag with a tie-wrap, and then dispose of it
according to local ordinances.
[29] Perform Resetting the PM Counts and Changing the Service History.
9G9002 2011-08-15 3-7

SERVICE MANUAL
Resetting the PM Counts and Changing the Service History

[1] In the service tool, select Monitoring and Control > Imager Monitor.
The Imager Monitor screen displays.
[2] Click:
Reset Prints To PM
This action also enters the PM record into the service history.
Reset Prints To Filter Replacement
[3] Perform Completing the PM.
Completing the PM
[1] Wait while the processor warms to Ready.
[2] Check the temperature of the drum (see Adjustments and Replacements, ProcessorDrum Temperature
Adjustment).
[3] If necessary, adjust the temperature.
[4] Make a flat-field gray test print.
[5] Compare the test print with the test print made before the PM.
[6] Make a print of a customer image.
[7] Check the quality of the print with the customer.
[8] Leave 2 deodorant filters with the customer.
3-8 9G9002 2011-08-15

Diagnostics
Section 4: Diagnostics
Using the Service Switch

The service switch is located behind the right cover at the top right corner of the MCS board.
[2] De-energize the laser imager, and then disconnect the power cord.
[3] Remove the:
Top cover (see Adjustments and Replacements, Top Cover).
Service Switch
[4] To activate the service switch, push the button down to SERV.
[5] To deactivate the service switch, push the button up to NORMAL.
The Service Mode icon disappears from the display screen.
9G9002 2011-08-15 4-1

SERVICE MANUAL
Display Screen Symbols

1 2 3 4
6 7 8 9
1 Error code. When lit, this code displays an applicable code for the error, such as film jam,
restart error condition, or filter change is needed.
2 Film Size/Queue symbol. When lit, this symbol indicates the status of media in the image,
such as requested media is not loaded.
3 Restart symbol. Indicates an error condition. It requires that you power the laser imager on/
off.
4 Calibration symbol. When lit, this symbol indicates that a calibration is in process.
5 Status/Ready symbol. Indicates that the laser imager is ready to print or, if it is blinking, that
the laser imager is warming up.
6 Film Size/Count code. This code changes to indicate the film size loaded and the film count
left in the cartridge. If zero, it indicates an empty film cartridge.
7 Wrench symbol. Indicates that a filter change or preventive maintenance is needed.
8 Film Jam symbol. Indicates that a film jam occurred.
9 Pause symbol. When blinking, the film cartridge cover is open.
4-2 9G9002 2011-08-15

Diagnostics
Display Screen SymbolsDetailed Descriptions
Symbol Description
Power
When steady green, the laser imager is ready to print.
When blinking green, the laser imager is processing or printing.
When steady yellow, attention is needed.
Refer to other symbol descriptions for details.
When blinking yellow, the laser imager is warming up.
The screen also displays the time-until-ready countdown.
Error or Status Code
A 3-digit code displays when an error or status condition is present.
If the laser imager is on and a 3-digit code does not display, the imager is operating
normally.
A 2-digit code displays the requested film size if the loaded film size does not match the
requested size.
The code alternates between the height and width of the requested size.
Film Count and Dimensions
Displays the number of films remaining in the film cartridge or the loaded film size
Displays the height and width of the loaded film size
Calibrate
When steady blue, press this symbol to initiate calibration.
When blinking blue, calibration is in process.
When yellow, calibration failed or a calibration error occurred.
Pause
During normal operation, this symbol is off.
When the film cartridge cover is open, this symbol is on.
You can press the symbol to close the film cartridge cover.
To avoid exposing the film to light, do not open the film supply until the symbol is off.
Film Size
When this symbol is on, the wrong film size is loaded for the requested print job. The
Status Code display shows the requested film size.
You can press and hold the symbol for five seconds to delete all print requests.
Restart
You must restart the laser imager. An error code also displays to indicate why the restart
is required.
Film Jam
Film is jammed. An error code also displays to indicate the location of the jam.
Maintenance
Preventive maintenance is required. An error code also displays to indicate the required
action.
9G9002 2011-08-15 4-3

SERVICE MANUAL
DICOM Printer Status Messages

In response to a DICOM printer N-GET status request, a printer status message and printer status info
message are returned to the requesting Service Class User (SCU). Every error has an associated
printer status info message. If more than one (1) error exists when a printer N-GET request is received,
a status message is sent in response according to an established priority. The following table shows
the DICOM printer status and status info messages:
Printer Status Printer Status Info Printer Status Printer Status Info
FAILURE ELEC DOWN WARNING BAD SUPPLY MGZ
PRINTER DOWN CALIBRATION ERR
PROC DOWN CHECK PRINTER
COVER OPEN
EMPTY MEDIASZ
MEDIATP
FILM JAM
FILM TRANS ERR
PROC INIT
PRINTER INIT
PRINTER OFFLINE
4-4 9G9002 2011-08-15

Diagnostics
Machine Control System (MCS) Imager Status Messages

The following table describes how the display screen and Web Portal indicate imager status to the user:
Web Portal
(remote)
Printer Status Display Screen Display DICOM Status Description
Service Mode Service Mode WARNING / The service override switch

PRINTER is enabled. The laser imager
OFFLINE is not ready.
Offline Printing WARNING / Printing/delivery has been

Disabled PRINTER disabled.
OFFLINE
Failed Failed See error tables An error occurred that

prevents printing.
(Code will vary)
Self-test Self-test WARNING / This occurs when power is

PRINTER INIT first applied to the MCS.
Warming up Warming=xx WARNING / The processor is currently

PROC INIT warming up and will not be
ready to print for xx minutes.
Door Open Cover Open WARNING / A laser imager cover is

COVER OPEN open. Laser imager not
ready. (A side cover could
be off.)
Printing Printing NORMAL The laser imager is printing.
Ready Ready NORMAL The laser imager is online

and the processor has
reached operating
temperature.
Pause (cartridge Not Ready WARNING / The laser imager is

close requested) COVER OPEN completing prints in
progress.
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SERVICE MANUAL
Film Supply Status Messages

The following table describes how the display screen and Web Portal indicate film supply status to the
user:
Film Supply Web Portal

State Display Screen Display Description
Failed Failed An error occurred that affects normal

operation. The film cartridge is currently
not usable. Reinsert the cartridge. If the
error recurs, insert a new film cartridge.
Calibrating Calibrating A calibration is in progress for this film

cartridge.
Film cartridge Empty and/or The film cartridge is inserted but the
empty sheet count of 0 sheet count is 0. Insert a new film
cartridge.
Manual Mode AIQC Off (with The film in this cartridge does not meet
normal tray AIQC standards. However, the laser
information) imager prints if ready.
Invalid film Invalid Film Tray There is a film cartridge in the film
cartridge supply, but it does not contain a liner/
RF tag. Install a new film cartridge.
Ready Normal Tray Info The film cartridge is ready to use.
Requires Requires The film cartridge must be calibrated

Calibration Calibration before the laser imager can print.
Initiation of the calibration may require
user action.
Film cartridge No Film Tray The film cartridge is not fully inserted
not detected into the laser imager. Insert the
cartridge.
4-6 9G9002 2011-08-15

Diagnostics
Film Supply Web Portal

State Display Screen Display Description
Not Ready Varies Not Ready When the conditions are corrected, the
laser imager can print.
Cartridge Pause You pressed the Pause button, but the

closure pending Requested film cartridge has not started to close
because films are still moving through
the imager. When the cartridge finishes
closing, the Pause symbol turns off and
you can remove the film cartridge.
Job Manager Status Messages

The following table describes how the display screen and Web Portal indicate job status to the user:
Job Manager
Status Display Screen Web Portal Display Description
Active Not applicable Shows how many jobs having The laser imager is accepting
this status are queued DICOM job requests and film
is available for all current jobs.
No Media Shows how many jobs having The laser imager is accepting
this status are queued DICOM job requests, but film
of the correct size and type is
not available for at least one
current job.
(Status Code shows
requested size)
Offline DICOM Offline The laser imager cannot

accept any DICOM job
requests. Restart the imager.
9G9002 2011-08-15 4-7

SERVICE MANUAL
Condition Codes
Subsystems in the laser imager
Note
Each subsystem has a range of error numbers. The numbers have two parts, a subsystem ID number
and an error ID number. This number system keeps the error ID numbers given to software
components in other laser imagers for similar errors. The subsystem ID and error number are only
separated by a hyphen on the Web Portal and not on the display screen or in the error log. For example,
the Web Portal displays 20-209 while the error log displays 20209.
Subsystem IDs
Subsystem ID Subsystem/Component Name Error ID
MIM Core Components:
01 Configuration and Control Subsystem 01-xxx
04 DICOM Input Print Service SCP Subsystem 04-xxx
05 Study Reclamation Subsystem 05-xxx
06 Delivery Subsystem 06-xxx
DRE:
10 Delivery Subsystem (also contains certain system-wide 10-xxx
definitions)
1314 Service tool or Web Portal User Interface 13-xxx,
14-xxx
MCS:
20 General MCS System 20-xxx
21 Film Supply Drawer 21-xxx
25 RF Tag 25-xxx
26 Film Transport (jams and film path controller errors) 26-xxx
27 Optics (beam power micro and FPGA) 27-xxx
28 Processor 28-xxx
29 Densitometer 29-xxx
36 Display Screen 36-xxx
4-8 9G9002 2011-08-15

Diagnostics
Severity Levels
The following table describes the severity levels associated with condition codes for the laser imager:
Display Web
Screen Portal
Notify Notify
(Notes 1 (Notes 1
Severity Description Example and 2) and 2) Recovery
0=Fatal A failure occurred System resource failure Yes Yes The laser imager
and the laser imager Hardware failures for must be restarted.
will have to be unique subsystems
restarted.
Configuration/registry
failure
Software init failure
Network unavailable
1=Alert A failure occurred, Film jam Yes Yes The laser imager
but it should be should be able to
temporary and continue after the
correctable by the problem is corrected.
user. If the failure is film
supply specific, the
laser imager should
be able to continue
operating using the
other film supply.
2=Warning An event occurred Connection lost (SCU to SCP) Yes Yes No recovery needed.
that should notify the
user.
3=Notify An event occurred, Communication retries No No A notice is written to
but was Film pickup retry the log. The laser
automatically imager should be able
recovered. Approaching warning to continue
sidebands or limits of automatically.
adjustment
4=Auxiliary Status information Indicate status of a supply Yes No Does not impact laser
cartridge, such as film imager operation.
saver on, or manual mode
Indicate status of the laser
imager, such as cover
open, or film cartridge
missing
Note 1: This table describes general behaviorthere are exceptions to these generalizations, predominantly in the
MIM Core Conditions Section. See the individual errors for specific information about Web Portal and Display
Screen notification and alarms.
Note 2: The display screen is limited to very simple communication scheme (codes and lights), and so it makes
use of the auxiliary codes; the Web Portal's more sophisticated user interface does not require auxiliary codes in
order to detect and communicate the same conditions.
9G9002 2011-08-15 4-9

SERVICE MANUAL
Condition Code: 01-000 General Configuration and Control Subsystem Error
DICOM Printer
Web Portal Message Log Message StatusInfo Severity
None General Error in NORMAL 3-Notify
Configuration and Control
Subsystem
Description A general error occurred in the Configuration and Control Subsystem.

System Impact Unknown. This is an unexpected or unknown error; it is not possible to
document specific details.
User Action None
Show at DS False
DICOM Printer NORMAL
Status
Unique Symb. ID ERR_CONFIG_CONTROL
Condition Code: 01-001 Maximum Number of Allowed Restarts for a Subsystem or

Component Has Been Exceeded
DICOM Printer
None Maximum Number of NORMAL 2-Warning
Restarts Exceeded for xxxx
(where xxxx is the
subsystem name)
Description When a subsystem or component generates a non-recoverable, Configuration-

and-Control will attempt to shut down and restart it. This error means that
Configuration-and-Control has initiated more than the configured number of
allowed restarts.
System Impact The system will continue to run normally, unless the subsystem or component
in question cannot run any longer.
User Action None
Status
Unique Symb. ID ERR_EXCEED_MAX_RESTARTS
4-10 9G9002 2011-08-15

Diagnostics
Condition Code: 01-002 Error Reading Configuration Information
DICOM Printer
None Error reading configuration NORMAL 2-Warning
information
Description An error occurred while reading the Configuration-and-Control subsystem

configuration information.
System Impact The Configuration-and-Control subsystem may not execute correctly.
User Action None
Show at DS False
Status
Unique Symb. ID ERR_READING_CONFIG
Condition Code: 01-004 Error Starting a Subsystem
DICOM Printer
MIM Core: Internal Error starting NORMAL 1-Alert
Software Error subsystem xxxx (where
xxxx is the subsystem
name)
Description An error occurred while attempting to start a subsystem.

System Impact The subsystem in question will not be started.
User Action 1. Restart the laser imager.
2. If the error persists, call for service.
Show at DS True
Status
Unique Symb. ID ERR_SUBSYSTEM_START
Note
The error will only display if message queueing facilities are running.
9G9002 2011-08-15 4-11

SERVICE MANUAL
Condition Code: 01-005 Error Stopping a Subsystem
DICOM Printer
None Error stopping NORMAL 1-Alert
subsystem xxxx (where
xxxx is the subsystem
name)
Description An error occurred while attempting to stop a subsystem.

System Impact The subsystem in question may still be running, in which case full shutdown will
not be possible.
User Action None
Show at DS False
Status
Unique Symb. ID ERR_SUBSYSTEM_STOP
Note
Rationale for not reporting to user: The user requests shutdown of the entire
laser imager, not just a subsystem. The OS will eventually shut down regardless
of whether all subsystems shut down successfully.
Condition Code: 01-007 General Subsystem Communication Error
DICOM Printer
None Configuration and NORMAL 2-Warning
Control Subsystem
cannot communicate
with subsystem xxxx
(where xxxx is the
subsystem name)
Description An unknown error occurred while communicating with a subsystem.

System Impact Configuration-and-Control will attempt to re-establish communications with the
subsystem in question. If communication is lost, the subsystem will be shut
down by force and restarted.
User Action None
Show at DS False
Status
Unique Symb. ID ERR_SUBSYSTEM_COM
4-12 9G9002 2011-08-15

Diagnostics
Condition Code: 01-008 All Subsystems Have Been Started
DICOM Printer
None All subsystems NORMAL 3-Notify
successfully started
Description All subsystems to be started by the Configuration-and-Control subsystem have

been started.
Note
This code will not be sent as a message.
System Impact None. The system will function normally. [SI-0]
User Action None
Show at DS False
Status
Unique Symb. ID ERR_ALL_START_COM
Condition Code: 01-009 Operating System Could Not Be Shut Down
DICOM Printer
None OS could not be shut NORMAL 3-Notify
down
Description The operating system did not complete the shutdown in the expected amount of
time.
Note
User Action None
Show at DS False
Status
Unique Symb. ID ERR_NO_OS_SHUTDOWN
9G9002 2011-08-15 4-13

SERVICE MANUAL
Condition Code: 01-010 A Subsystem Terminated Abnormally
DICOM Printer
None Subsystem xxxx NORMAL 3-Notify
terminated (where xxxx
is the system name)
Description A subsystem that was started by the Configuration-and-Control subsystem

terminated abnormally.
Note
System Impact The subsystem will be temporarily unavailable until it is restarted by the
Configuration-and-Control subsystem. Depending on the subsystem, it may
cause associations to be rejected or printing to be delayed.
User Action None
Show at DS False
Status
Unique Symb. ID ERR_ABNORMAL_TERMINATION
Condition Code: 04-000 General DICOM Input Print SCP Subsystem Error
DICOM Printer
DICOM Input Print SCP
Subsystem
Description A general error occurred in the DICOM Input Print Service Class Provider
(SCP) Subsystem.
User Action None
Show at DS False
Status
Unique Symb. ID ERR_GEN_DICOM
4-14 9G9002 2011-08-15

Diagnostics
Condition Code: 04-100 Limit on Number of Simultaneous Associations
DICOM Printer
None Maximum Number of NORMAL 1-Alert
Associations Exceeded
Description The maximum number of associations configured has been exceeded. The
association is rejected.
System Impact The Service Class User (SCU) will not be able to open an association, and
therefore will not be able to deliver a print job.
User Action None
Show at DS False
Status
Unique Symb. ID ERR_EXCEED_ASSOC
Note
Rationale for not reporting to user: This problem is likely transient. If it is not, the
user cannot correct this from the imager.
Additional DICOM information: There is a specific result/reason code available
for this circumstance: -Rejected transient/3-Local limit exceeded.
Condition Code: 04-101 The Called AE Title Does Not Correspond to a Recognized Printer
DICOM Printer
None No Destination NORMAL 1-Alert
Matching Called AE
Title
Description The AE title did not map to a destination that is currently available at this
Service Class Provider (SCP).
System Impact The SCU will not be able to open an association, and therefore will not be able
to deliver a print job.
User Action None
Show at DS False
Status
Unique Symb. ID ERR_AE_NOT_RECOGNIZED
Note
Rationale for not reporting to user: This is a DICOM SCU configuration problem,
not an operational error. The user cannot correct this from the imager.
for this circumstance: 1-Rejected permanent/7-Called AE title not recognized.
9G9002 2011-08-15 4-15

SERVICE MANUAL
Condition Code: 04-110 Invalid Association Request
DICOM Printer
None The association NORMAL 1-Alert
request was rejected
Description An association request was rejected for one or more of the following reasons:
The Service Class User (SCU) did not specify an implementation UID.
The SCU did not specify an application context name.
The protocol version is a two-byte field; bit zero (0) must be one (1).
The SCU did not specify any presentation context items to be negotiated.
None of the proposed presentation context items were successfully
negotiated. This may happen, for example, when a DICOM Store SCU tries
to communicate with a DICOM Print SCP.
System Impact The SCU will not be able to open an association, and therefore will not be able
to deliver a print job.
User Action None
Show at DS False
Status
Unique Symb. ID ERR_INVALID_ASSOCIATION
Note
not an operational error. The user cannot correct this from the imager.
for this circumstance: 1-Rejected permanent/7-Called AE title not recognized.
Condition Code: 04-200 Disk Full
DICOM Printer
MIM Core: Disk Full Disk Full NORMAL 1-Alert
Description The partition of the disk where studies are stored is full.
System Impact If a print request is in progress, it cannot be completed. New studies will not be
accepted.
User Action 1. Load the requested film type for jobs waiting to be printed.
Show at DS True
Status
Unique Symb. ID ERR_DISK_FULL
4-16 9G9002 2011-08-15

Diagnostics
Condition Code: 04-201 Keep-Alive Message Failed
DICOM Printer
None Send Keep-Alive NORMAL 2-Warning
Message Failed
Description The Service Class Provider (SCP) may be configured to periodically send
packets to maintain a TCP/IP connection with a Service Class User (SCU), to
which the SCU should reply. This error means that the SCU did not reply to the
SCPs Are You There? packet.
System Impact The SCP will abort the association tied to this connection.
User Action None
Show at DS False
Status
Unique Symb. ID ERR_KEEP_ALIVE_FAILED
Condition Code: 04-202 Connection Has Been Lost
DICOM Printer
None Network Connection NORMAL 2-Warning
Lost
Description The Service Class Provider (SCP) has lost the network connection to a Service
Class User (SCU).
System Impact The SCP will abort the association tied to this connection.
User Action None
Show at DS False
Status
Unique Symb. ID ERR_CONNECTION_LOST
9G9002 2011-08-15 4-17

SERVICE MANUAL
Condition Code: 04-300 Referenced PLUT is Missing
DICOM Printer
None Referencing Missing NORMAL 1-Alert
PLUT
Description The referenced preference look up table (PLUT) specified by tag (2050,0500) in
the film box or image box is not present.
System Impact The MIM core software will not process the current print job.
User Action None
Show at DS False
Status
Unique Symb. ID ERR_MISSING_PLUT
Note
not an operational error. The user cannot correct this from the imager. (This
problem likely occurs only on first-time SCU setup.)
Condition Code: 04-301 Missing Required Attribute
DICOM Printer
None Required attribute xxxx NORMAL 1-Alert
(GGGG,EEEE) is
missing from YYYY
SOP (where xxxx
(GGGG,EEEE) is the
tag name and number,
and YYYY is SOP
name)
Description A required attribute for the specified SOP class is missing.

System Impact The named SOP will not be processed. If the SOP is a film session or film box,
the requested page(s) will not print.
User Action None
Show at DS False
Status
Unique Symb. ID ERR_MISSING_ATTRIBUTE
Note
4-18 9G9002 2011-08-15

Diagnostics
Condition Code: 04-302 Invalid Attribute
DICOM Printer
None Invalid attribute xxxx NORMAL 1-Alert
(GGGG,EEEE)
encountered in YYYY
SOP (where xxxx
(GGGG,EEEE) is the
tag name and number,
and YYYY is SOP
name)
Description An invalid attribute for the specified SOP class was found. For a complete
description of valid attributes and their contexts, see [PART4].
System Impact The named SOP will not be processed. If the SOP is a film session or film box,
the requested page(s) will not print.
User Action None.
Show at DS False
Status
Unique Symb. ID ERR_INVALID_ATTRIBUTE
Note
Condition Code: 05-000 Error Unknown
DICOM Printer
None Error Unknown NORMAL 2-Warning
Description An unknown error occurred in the Study Reclamation subsystem.

User Action None
Show at DS False
Status
Unique Symb. ID ERR_UNKNOWN
9G9002 2011-08-15 4-19

SERVICE MANUAL
Condition Code: 05-001 Error Reading Configuration Information
DICOM Printer
None Error reading NORMAL 2-Warning
configuration
information
Description An error occurred while reading the Study Reclamation subsystem

configuration information.
System Impact The Study Reclamation subsystem may not execute correctly.
User Action None
Show at DS False
Status
Unique Symb. ID ERR_CONFIG_READ
Condition Code: 05-002 Study Reclamation Initiated
DICOM Printer
None High water-mark NORMAL 3-Notify
reached. Scheduled
study reclamation time
reached.
Description Study reclamation has been initiated because either the high-water mark has
been reached or the scheduled time for study reclamation occurred.
Note
The high- and low-water marks refer to the boundaries of the storage drive
where image data can be stored.
System Impact Completed studies will be systematically removed from the system until the
low-water mark is reached.
User Action None
Show at DS False
Status
Unique Symb. ID ERR_STUDY_RECLAM_INITIATED
4-20 9G9002 2011-08-15

Diagnostics
Condition Code: 05-003 Low-Water Mark Cannot be Reached
DICOM Printer
None Low water-mark could NORMAL 3-Notify
not be reached
Description The Storage Recovery subsystem could not reach the low-water mark while
running the storage reclamation routines.
System Impact None. The MIM core software should continue to run normally, although this
warning may continue to be logged periodically.
User Action None
Show at DS False
Status
Unique Symb. ID ERR_LOW_WATER_NOT_REACHED
Condition Code: 05-004 Low-Water Mark Reached
DICOM Printer
None Low-water-mark NORMAL 3-Notify
reached
Description Study reclamation has been completed because the low-water mark was
successfully reached.
System Impact None
User Action None
Show at DS False
Status
Unique Symb. ID ERR_LOW_WATER_REACHED
Condition Code: 05-005 Study Reclamation is Shutting Down
DICOM Printer
None Study reclamation is NORMAL 3-Notify
shutting down
Description The Study Reclamation subsystem has received a shutdown request.

System Impact None. Most likely, the entire system is shutting down. Also, it may be that a
configuration information change requires the subsystem to be restarted.
User Action None
Show at DS False
FE Action None. This is a log notification only.
Status
Unique Symb. ID ERR_STUDY_RECLAM_SHUTDOWN
9G9002 2011-08-15 4-21

SERVICE MANUAL
Condition Code: 06-000 General Delivery Subsystem Error
DICOM Printer
None General error in NORMAL 3-Notify
delivery subsystem
Description A general, non-specific error occurred in the Delivery subsystem.

User Action None
Show at DS False
Status
Unique Symb. ID ERR_GENERAL_DELIVERY
Condition Code: 06-001 General Startup Error
DICOM Printer
None General startup error NORMAL 1-Alert
Description A general error occurred while starting the Delivery subsystem.

System Impact Jobs will not be delivered because the software interface for the Delivery
subsystem could not be started.
User Action None
Show at DS False
Status
Unique Symb. ID ERR_STARTUP
Note
Rationale for not reporting to user: This error should be recoverable.
4-22 9G9002 2011-08-15

Diagnostics
Condition Code: 06-002 Bad or Missing Configuration Data
DICOM Printer
None Bad or missing NORMAL 1-Alert
configuration information
Description An error occurred while reading the Delivery subsystem configuration

information.
System Impact The Delivery subsystem may not execute correctly.
User Action None
Show at DS False
Status
Unique Symb. ID ERR_BAD_MISSING_CONFIG
Note
Log entry will reflect the specific cause from the listed set of causes.
Condition Code: 06-101 Internal Job Processing Error
DICOM Printer
None General job processing error NORMAL 1-Alert
Startup error
Bad or missing
configuration data
Resource allocation error
Mode switching error
Multi-threading error
Message exchange error
Status callback error
Inaccessible buffer
Job is null
System exception
Invalid parameter
Description The job delivery component has encountered a general error while processing
a job.
System Impact The current job may not be processed to completion due to an internal error.
User Action None
Show at DS False
Status
Unique Symb. ID ERR_JOB_PROCESS
Note
The log entry will reflect the specific cause from the listed set of causes.
9G9002 2011-08-15 4-23

SERVICE MANUAL
Condition Code: 06-102 Printer Not in Ready State
DICOM Printer
None Printer not in ready NORMAL 2-Warning
state
Description The imager is not ready to accept delivery jobs.

System Impact Jobs will not be delivered while the imager is in this state.
User Action None
Show at DS False
Status
Unique Symb. ID ERR_NOT_READY
Condition Code: 06-103 Invalid Media
DICOM Printer
None Invalid Media NORMAL 1-Alert
Description An error occurred while reading the Delivery subsystem configuration

information.
System Impact The submitted job will not be delivered.
User Action None
Show at DS False
Status
Unique Symb. ID ERR_INVALID_MEDIA
Note
Current page will not be delivered. (Undeliverable)
Rationale for not reporting to user: The source of this error is unknown.
Condition Code: 06-104 Media Unavailable
DICOM Printer
None Media unavailable NORMAL 2-Warning
Description The currently requested media is not available.

System Impact The submitted job will not be delivered.
User Action None
Show at DS False
Status
Unique Symb. ID ERR_UNAVAIL_MEDIA
4-24 9G9002 2011-08-15

Diagnostics
Condition Code: 06-105 Page Delivery Success
DICOM Printer
None Page delivery success NORMAL 3-Notify
Description Notification that a page was successfully delivered; this is not an error
condition.
System Impact None
User Action None
Show at DS False
Status
Unique Symb. ID ERR_PAGE_SUCCESS
Condition Code: 06-106 Job Delivery Success
DICOM Printer
None Job delivery success NORMAL 3-Notify
Description Notification that a job was successfully delivered; this is not an error condition.
System Impact None
User Action None
Show at DS False
Status
Unique Symb. ID ERR_JOB_SUCCESS
Condition Code: 06-200 MIM Data Component Error
DICOM Printer
None Database access error NORMAL 1-Alert
Description An error occurred while accessing the MIM Core database. The database may
be corrupted or a timeout occurred.
System Impact The current job will not deliver.
User Action None
Show at DS False
Status
Unique Symb. ID ERR_MIM_DATA
Note
9G9002 2011-08-15 4-25

SERVICE MANUAL
Condition Code: 06-300 Destination Business Logic Error
DICOM Printer
None Database access error NORMAL 1-Alert
Description An error occurred in the destination business logic component. The database
may be corrupted, or a timeout occurred.
System Impact The current job will not deliver.
User Action None
Show at DS False
Status
Unique Symb. ID ERR_BUS_LOGIC
Note
Condition Code: 06-400 General Page Builder Error
DICOM Printer
MIM Core: Image Page General page builder NORMAL 1-Alert
Error error
Description A general page builder error occurred. Conditions include:

Performance timer errors
Dumping images at lower level
Error initializing text, line lists, or member variables
System Impact The current page will not be processed because it could not be rendered due to
an internal error.
User Action 1. Resend the print job from the image source.
Show at DS True
Status
Unique Symb. ID ERR_PAGE_BUILD
Note
4-26 9G9002 2011-08-15

Diagnostics
Condition Code: 06-410 Rendering Error
DICOM Printer
MIM Core: Image General error NORMAL 1-Alert
Rendering Error rendering the page
Error after completion
of chain-forming
Error rendering trim or
rectangle
Error rendering text:
xxxx (where xxxx is the
text to be rendered)
Error rendering icon
xxxx (where xxxx is the
name of the icon)
General error with
algorithm parameters
Description The page builder component has encountered a rendering error:

an internal error.
Show at DS True
Status
Unique Symb. ID ERR_RENDERING
Note
The log entry reflects the specific cause from the listed set of causes.
9G9002 2011-08-15 4-27

SERVICE MANUAL
Condition Code: 06-411 Bad Image Data
DICOM Printer
MIM Core: Image Data Width and/or height NORMAL 1-Alert
Error less than zero
Bits beyond pixel
depth not zeroed
Description The page builder component has encountered the following image data error:
Width and/or height is less than zero
Bits beyond the pixel depth are not zeroed
an internal error.
Show at DS True
Status
Unique Symb. ID ERR_IMAGE_DATA
Note
Condition Code: 06-412 Abort Requested
DICOM Printer
None Render abort NORMAL 1-Alert
requested
Description The page builder component has been asked to halt a rendering that is
currently in progress.
System Impact The current page will not be processed because rendering was aborted.
User Action None
Show at DS False
Status
Unique Symb. ID ERR_ABORT_REQ
Note
Rationale for not reporting to user: Because the page was canceled via an abort,
it may retry successfully.
4-28 9G9002 2011-08-15

Diagnostics
Condition Code: 06-420 Invalid Data or Data Access Error
DICOM Printer
MIM Core: Internal Page width and/or height are NORMAL 1-Alert
Software Error less than zero
Invalid page band
Invalid coordinates for
indicator icon: (X1,Y2),
(X2,Y2). (where X1, Y1 and
X2, Y2 are the calculated
icon coordinates)
Image size mismatch error
Error in cropping coordinates
The file XXXX could not be
found (where XXXX is the file
name)
Error reading image XXXX
(where XXXX is the name of
the image file)
General error accessing
database components
General error accessing
page formatter
Description The page builder component has encountered the following data error:
The specified page width and/or height is less than zero.
The number of page bands is neither 1 nor 3, and each of the bands does
not have the same type.
Icon (x1,y1) and/or (x2,y2) is beyond the page extents.
Image size mismatch error, where the size read does not match the size
expected.
Bad cropping coordinates.
Icon or image file not found.
Trying to read image data; most likely, the image input file could not be
found.
General error accessing the database component.
an internal error.
Show at DS True
Status
Unique Symb. ID ERR_INVALID_DATA
Note
9G9002 2011-08-15 4-29

SERVICE MANUAL
Condition Code: 06-430 Chain-building Error
DICOM Printer
MIM Core: Internal General error NORMAL 1-Alert
Software Error building image
processing chain
Error in tonescaling
xxxx (where xxxx is
the specific
tonescaling
problem)
Error forming the
color processing
chain
Error in layout chain
Error forming the
printer processing
chain
Description The page builder has encountered one of the following errors while building the
image processing chain:
General chain-building error
Tonescaling error, usually an error in the transfer function tables (TFT),
preference look up table (PLUT), or curve shape
Error forming the color processing chain, including missing ICC profile files
Layout chain error, including bad rotation and/or flip parameters
Error forming the imager processing chain
System Impact Unknown
Show at DS True
Status
Unique Symb. ID ERR_CHAIN_BUILDING
Note
4-30 9G9002 2011-08-15

Diagnostics
Condition Code: 06-440 Greater Than 12-bit Image Data Encountered
DICOM Printer
None sendPage(): NORMAL 2-Warning
myMPageBuilder.Render
Page() call has high bits
masked out
Description The 12-bit image data had pixels that were greater than 12 bits.
System Impact None. The system will automatically compensate for the problem.
User Action None
Show at DS False
Status
Unique Symb. ID ERR_OVER_12_BIT_IMAGE
9G9002 2011-08-15 4-31

SERVICE MANUAL
Condition Code: 06-500 Internal Page Delivery Component Error
DICOM Printer
None BIND error. Code = NORMAL 1-Alert
YY; Page ID = XXX
STAGE error. Code
= YY; Page ID =
XXX
PRINT error. Code
= YY; Page ID =
XXX
EXPOSE error.
Code = YY; Page
ID = XXX
Unknown error.
Code = YY; Page
ID = XXX
Description One of the following internal errors occurred:

Binding error
Staging error
Printing error
Exposure error
Unknown internal error
System Impact The job may not be delivered due to an internal error communicating with the
MCS Interface Server (MIS).
User Action None
Show at DS False
Status
Unique Symb. ID ERR_PAGE_DELIV_COMP
Note
The log text will reflect the specific cause from the listed set of causes.
Rationale for not reporting to user: This is an error on an individual job and does
not affect imager operation. THe imager will automatically attempt to print the job
again.
4-32 9G9002 2011-08-15

Diagnostics
Condition Code: 06-501 Requested Media Not Loaded
DICOM Printer
None Media xxx not loaded NORMAL 2-Warning
(where xxx is the
requested media)
Description The requested media is not loaded in the imager.

System Impact The current job will not be delivered until the specified media is loaded.
User Action None
Show at DS False
Status
Unique Symb. ID ERR_NOT_LOADED
Condition Code: 06-502 Requested Media Requires Calibration
DICOM Printer
None Media xxx requires NORMAL 2-Warning
calibration (where xxx
is the requested media)
Description The requested media is not calibrated.

System Impact The current job will not be delivered until the specified media has been
calibrated.
User Action None
Show at DS False
Status
Unique Symb. ID ERR_NOT_CALIB
Condition Code: 06-503 Requested Media is Calibrating
DICOM Printer
None Media xxx is calibrating NORMAL 3-Notify
(where xxx is the
requested media)
Description The requested media is currently being calibrated.

System Impact Jobs will not be delivered until the calibration cycle is completed.
User Action None
Show at DS False
Status
Unique Symb. ID ERR_NOW_CALIBRATING
9G9002 2011-08-15 4-33

SERVICE MANUAL
Condition Code: 06-504 Calibration Error
DICOM Printer
None Error calibrating media NORMAL 3-Notify
xxx (where xxx is the
media that failed
calibration)
Description An error occurred during media calibration.

System Impact Jobs may not be delivered because the media could not be calibrated.
User Action None
Show at DS False
Status
Unique Symb. ID ERR_CALIBRATION
Condition Code: 06-505 Requested Media is Empty
DICOM Printer
None Media xxx is empty. NORMAL 2-Warning
(where xxx is the
requested media)
Description The requested media is empty.

System Impact The current job will not be delivered until the specified media is loaded.
User Action None
Show at DS False
Status
Unique Symb. ID ERR_EMPTY_MEDIA
Condition Code: 06-506 Requested Media is Jammed
DICOM Printer
None Media xxx is jammed NORMAL 2-Warning
(where xxx is the
jammed media)
Description The requested media is jammed.

System Impact The current job will not be delivered until the media jam is cleared.
User Action None
Show at DS False
Status
Unique Symb. ID ERR_MEDIA_JAM
4-34 9G9002 2011-08-15

Diagnostics
Condition Code: 06-600 General Delivery Engine Error
DICOM Printer
None General error in NORMAL 1-Alert
delivery subsystem
Description A general error occurred in the Delivery subsystem.

User Action None
Show at DS False
Status
Unique Symb. ID ERR_DELIVERY_ENGINE
Note
Condition Code: 10-001 Internal Software Error in MIS
DICOM Printer
MIS: Internal Software MIS Internal Error PRINTER DOWN 0-Fatal
Error
Description This represents any of a number of errors that indicate that internal software
functionality of the MCS Interface Server (MIS) subsystem has failed. Examples
include: persistent memory failures, object creations failing, system call failures,
and missing configuration files.
System Impact The DRE is not functional. [SI-9]
User Action 1. Shut down the laser imager, and then restart the imager.
FE Action 1. Make a copy of the log with the error.
2. Send the log to Service Engineering.
3. Make a copy of the system configuration.
4. Load new system software.
5. Restore the configuration.
Show at DS True
DICOM Printer FAILURE
Status
Unique Symb. ID ERR_MIS_INTERNAL
9G9002 2011-08-15 4-35

SERVICE MANUAL
Condition Code: 10-003 Image Buffer Error in MIS
DICOM Printer
MIS: Image Buffer MIS Image Buffer Error PRINTER DOWN 0-Fatal
Error
Description This represents any of a number of errors that indicate that image memory
buffer functionality of the MCS Interface Server (MIS) subsystem has failed.
System Impact The DRE is not functional. [SI-9]
4. Load new system software.
5. Restore the configuration.
Show at DS True
Status
Unique Symb. ID ERR_MIS_IMAGE_BUFFER
Condition Code: 10-015 Database Error in MIS
DICOM Printer
MIS: Database Error MIS Database Error CHECK PRINTER 1-Alert
Description This represents any of a number of errors indicating that database software
functionality of the MCS Interface Server (MIS) subsystem has failed. Examples
include: SQL server down, incorrect database table installation, and database
read/write/update failed.
System Impact The imager can accept jobs and print, but cannot track the total print counts,
prints to PM, prints to filter change, or the history of calibration data.
4. Load new system software (see Additional Service Procedures, Upgrading
the Imager Flash Drive with a New Version of System Software Ghosting).
5. Restore the configuration (see Additional Service Procedures, Restoring
the Configuration).
Show at DS True
DICOM Printer WARNING
Status
Unique Symb. ID ERR_MIS_DATABASE
4-36 9G9002 2011-08-15

Diagnostics
Condition Code: 10-910 No Communications with the MCS
DICOM Printer
MIS: MCS MIS to MCS PRINTER DOWN 0-Fatal
Communication Failure Communications Fail
Description This error occurs when the MCS fails to respond to the MIS. The error is
declared by the MIS and a log message is generated.
This error is a fatal error that will probably result in a service call.
System Impact The imager is unable to print films. The spooler is still able to accept jobs, but
new films will not be initiated. Films in progress will not be completed. [SI-3]
Show at DS True
Status
Unique Symb. ID ERR_NO_COMM_MCS
Note
This error is used to cover all common problems between the MIS and MCS
software module. (No hardware connection is involved.)
Condition Code: 13-001 Service Tool or Web Portal Internal Error
DICOM Printer
Service Tool
Subsystem
Description An internal error occurred that is attributable to software components used by

the service tool or Web Portal. (The Web Portal is based on the service tool
software, so the source of this error cannot be discerned.) This error code
represents any of a number of errors that indicate the internal software
functionality of the service tool or Web Portal subsystem has failed. Examples
include: persistent memory failures, object creations failing, system call failures,
Common Service Platform (CSP) framework errors.
System Impact Service tool operations or Web Portal operations may not be working correctly.
The DRE should be functional, but may not respond correctly to the service/
portal function being run, or the function may fail.
User Action None
Show at DS False
Status
Unique Symb. ID ERR_ST_INTERNAL
9G9002 2011-08-15 4-37

SERVICE MANUAL
Condition Code: 14-001 Service Tool or Web Portal Internal Error
DICOM Printer
None General Error in Web NORMAL 3-Notify
Portal Subsystem
Description An internal error occurred that is attributable to software components used by

service tool or Web Portal. (The Web Portal is based on the service tool
software, so the source of this error cannot be discerned.) This error code
represents any of a number of errors that indicate the internal software
functionality of the service tool or Web Portal subsystem failed.
System Impact Service tool operations or Web Portal operations may not be functioning. The
DRE should be functional but may not respond correctly to the service/portal
function being run, or the function may fail.
Show at DS False
Status
Unique Symb. ID ERR_WP_INTERNAL
Condition Code: 20-154 MCS Storage Media Failure
DICOM Printer
MCS: Internal MCS failed to read/ ELEC DOWN 0-Fatal
Communications write to the storage
Failure media
Description This error occurs when the Machine Control System (MCS) detects an error
while attempting to read from or write to the storage media. The error clears
only when power is cycled.
System Impact The imager is unable to print films. The spooler is still able to accept and queue
jobs but new films will not be initiated. Films downstream of the affected
subsystem will be completed. All other films will be reprinted. [SI-1]
User Action 1. Shut down the laser imager, then restart the laser imager.
2. If the error persists, call for service
FE Action Perform the actions below in sequence. If an action provides a resolution, do
not continue with the other actions.
1. De-energize then energize the laser imager.
2. Re-ghost the laser imager (see Additional Service Procedures, Upgrading
the Imager Flash Drive with a New Version of System Software Ghosting).
3. Install a new hard drive (see Adjustments and Replacements, DRE
Motherboard and Flash Drive).
4. Install a new DRE motherboard (see Adjustments and Replacements, DRE
Motherboard Bracket).
Show at DS True
Status
Unique Symb. ID ERR_MCS_HARDDRIVE_ACCESS
4-38 9G9002 2011-08-15

Diagnostics
Condition Code: 20-155 MCS Printer Configuration is Incompatible with Hardware
DICOM Printer
Incompatible MCS MCS printer ELEC DOWN 0-Fatal
Printer Configuration configuration is
for Hardware incompatible with
model hardware
Description This error occurs when the MCS application reports that the imager
configuration is incompatible with the hardware model information. The error
clears only when power is cycled.
Show at DS True
Status
Unique Symb. ID ERR_MCS_INCOMPATIBLE_HARDWARE
Condition Code: 20-156 Micro Software Version is Incompatible with MCS Software
DICOM Printer
Incompatible Software One or more micros PRINTER DOWN 0-Fatal
Versions Installed have software versions
installed that are
incompatible with the
MCS version
Description This error occurs during MCS diagnostics when the MCS determines that the
software version of one or more of the microcontrollers is incompatible with the
MCS software version. This error should only happen when the MCS software
is being installed or updated. The error is cleared when MCS diagnostics
passes.
System Impact The imager is unable to print films. The spooler is still able to accept jobs but
FE Action TBD
Show at DS True
Status
Unique Symb. ID ERR_MCS_INCOMPATIBLE_VERSIONS
9G9002 2011-08-15 4-39

SERVICE MANUAL
Condition Code: 20-209 Imager Opened During Self Test
DICOM Printer
Laser Imager Opened Top, Side, or Front PRINTER DOWN 0-Fatal
During Self Test Cover Opened During
Self Test
Description This error occurs during MCS diagnostics when the laser imager determines
that a cover was opened during the execution of self test. The error clears only
when power is cycled.
User Action 1. Close the open top cover or the open cover.
2. Shut down the laser imager, then restart the laser imager.
FE Action 1. Check that the following are closed and secured:
Top cover
Film supply (front) and back covers
2. De-energize and then energize the laser imager.
Show at DS True
Status
Unique Symb. ID ERR_MCS_DOOR_OPENED_DURING_SELF_TEST
Condition Code: 20-449 Processor Filter Maintenance Required
DICOM Printer
None Processor Filter NORMAL 3-Notify
Maintenance Required
Description This notification is written to the log when the processor filter maintenance
(PFM) sheet count exceeds the PFM sheet count limit.
Note
This notification is shown to the user but is different from other errors because
it is a special situation.
User Action None
FE Action 1. Change the filter.
2. Use the service tool to reset the Counts to Filter Change.
Show at DS True
Status
Unique Symb. ID ERR_PFM_REQUIRED
4-40 9G9002 2011-08-15

Diagnostics
Condition Code: 20-550 Preventive Maintenance Required
DICOM Printer
None Preventive NORMAL 3-Notify
Maintenance Required
Description This notification is written to the log when the preventive maintenance (PM)
sheet count exceeds the preventive maintenance/system cleaning sheet count
limit.
Note
This notification is shown to the user but is different from other errors because
it is a special situation.
User Action None
FE Action Perform the PM.
Show at DS True
Status
Unique Symb. ID ERR_PM_REQUIRED
Condition Code: 20-700 Printer in Service Mode
DICOM Printer
None None N/A 4-Auxiliary
Description This auxiliary code indicates that the laser imager is in Service Mode.
User Action None
FE Action Take the laser imager out of Service Mode.
Show at DS True
DICOM Printer N/A
Status
Unique Symb. ID ATTEN_PRINTERINFO_SERVICEMODE
Note
This is a printer status indication, not an error condition.
9G9002 2011-08-15 4-41

SERVICE MANUAL
Condition Code: 20-701 Printer Top Cover Open
DICOM Printer
Description This auxiliary code indicates that the imager top cover or other cover was
opened.
User Action None
FE Action None
Show at DS True
DICOM Printer N/A
Status
Unique Symb. ID ATTEN_PRINTERINFO_DOOROPEN
Note
Condition Code: 20-704 DICOM Offline
DICOM Printer
Description This auxiliary code indicates that the DICOM network connection to the imager
is offline. The user can place the network back online by using the Web Portal.
The code clears when DICOM is back online.
System Impact The system is unable to queue new jobs for printing. It can still print jobs
already queued.
User Action None
Show at DS True
DICOM Printer N/A
Status
Unique Symb. ID ATTEN_PRINTERINFO_DICOM_OFFLINE
Note
4-42 9G9002 2011-08-15

Diagnostics
Condition Code: 20-705 Restart in Process
DICOM Printer
Description This auxiliary code indicates that a user-initiated system restart is in process.
The user should not power the imager off during the startup sequence but wait
for the sequence to complete. The code clears after the sequence completes.
Note
One of the reasons that the operating system would be restarted is for a software
update procedure.
System Impact The imager is unable to print films.
User Action None
Show at DS True
DICOM Printer N/A
Status
Unique Symb. ID ATTEN_PRINTERINFO_RESTART
Note
Condition Code: 20-706 Shutdown Completed
DICOM Printer
Description This auxiliary code indicates that a user-initiated system shutdown is complete.
(The shutdown would have been initiated remotely from the Web Portal
because shutting down the imager at the machine accomplishes the power-off
without initiating a shutdown.) The imager must now be powered off using the
power switch. When this code is displayed, the imager can be restarted only by
using the power switch to power off and then power on.
System Impact The imager is unable to print films.
User Action None
FE Action De-energize the laser imager.
Show at DS True
DICOM Printer N/A
Status
Unique Symb. ID ATTEN_PRINTERINFO_SHUTDOWN
Note
9G9002 2011-08-15 4-43

SERVICE MANUAL
Condition Code: 20-913 DRE Data Transfer Error Notification
DICOM Printer
None Image transfer failure. NORMAL 3-Notify
Wrong number of bytes
transferred in the
allotted timeframe.
Description This notification occurs when the wrong number of pixels is transferred between
the DRE and the DPB in the allotted timeframe. The faulty image prints. The job
fails and the imager attempts to print the image again.
Note
Code 20-915 is generated when this problem is detected on the third successive
film.
User Action None
Show at DS True
Status
Unique Symb. ID ERR_DATA_TRANSFR_RETRY
4-44 9G9002 2011-08-15

Diagnostics
Condition Code: 20-915 DRE Data Transfer Fatal Error Detected
DICOM Printer
Internal Image Data Image transfer failure ELEC DOWN 0-Fatal
Transfer Failed after multiple attempts.
Wrong number of bytes
delivered in the allotted
timeframe.
Description This error occurs when the wrong number of pixels is transferred between the
DRE and the MCS board in the allotted timeframe on 3 successive films.
A faulty image prints on each failure. Jobs associated with the faulty image fail,
and the imager attempts to print the image again. The error is cleared when the
imager power is cycled.
User Action 1. Shut down the laser imager, and then restart the laser imager.
1. Close the film cartridge.
3. Install a new DRE-to-DPB USB cable from the DRE to the optics module.
6. Install a new imaging assembly (see Adjustments and Replacements,
Imaging Assembly).
Show at DS True
Status
Unique Symb. ID ERR_DATA_TRANSFR_FAIL
9G9002 2011-08-15 4-45

SERVICE MANUAL
Condition Code: 20-919 DRE Image Render Incomplete
DICOM Printer
Internal Image Data Render Image Render did not complete. ELEC DOWN 0-Fatal
Failed
Description This error occurs when image data transfer between the DRE and the MCS is
interrupted and does not complete within a reasonable time. The error is
cleared when the imager power is cycled.
jobs, but new films will not be initiated. Films downstream of the affected
1. Close the film cartridge.
3. Install a new DRE-to-DPB USB cable from the DRE to the optics module.
6. Install a new imaging assembly (see Adjustments and Replacements,
Imaging Assembly).
Show at DS True
Status
Unique Symb. ID ERR_DATA_RENDER_FAIL
Condition Code: 21-002 Film Supply in Manual Mode
DICOM Printer
Description This auxiliary code indicates that the supply is operating in Manual Mode. The
image quality is not within the normal range.
User Action None
Show at DS True
DICOM Printer N/A
Status
Unique Symb. ID ATTEN_FILMTRAYSTATE_UPPER_MANUAL_MODE
Note
4-46 9G9002 2011-08-15

Diagnostics
Condition Code: 21-116 Film Pickup Failed
DICOM Printer
Film Jam in Area 1 Film Supply: Film Pickup Failure. FILM TRANS ERR 1-Alert
Film did not lift successfully as
indicated by SOP sensor (S6).
Description This error occurs if, on the third successive attempt, the imager fails to pick up a
sheet of film as indicated by the Exposure Transport SOP sensor (S6). The film
has most likely fallen back down onto the cartridge. The error is cleared when a
film cartridge is removed and then re-inserted.
System Impact Cannot print from the loaded film cartridge. The spooler is still able to accept
and queue jobs. [SI-2]
User Action 1. Close the film cartridge.
2. Remove the film cartridge from the laser imager.
3. Remove any misplaced films from Area 1.
4. If Area 1 did not contain misplaced films, take the cartridge to a dark room
and remove the cartridge cover. Remove any misplaced films and reapply
the cartridge cover.
5. Re-insert the cartridge.
1. De-energize, and then energize the laser imager.
2. Do the following:
Check: If an existing problem:

the film cartridge Install a new film cartridge.
for a film jam See Film Jam in Area 1 Error Code 116 (Web
Portal code 21116).
for an obstruction Remove the obstruction.
all connectors and cables Seat all connectors.
film separated sensor Install a new sensor (see Adjustments and
Replacements, Film Contact Sensor).
the pickup home sensor Install a new sensor (see Adjustments and
Replacements, Pickup Home Sensor).
the film contact sensor Install a new sensor (see Adjustments and
the suction cups Install new cups (see Adjustments and
Replacements, Suction Cup).
the vacuum pump Install a new pump (see Adjustments and
Replacements, Vacuum Pump).
9G9002 2011-08-15 4-47

SERVICE MANUAL
FE Action 3. Install a new pickup assembly (see Adjustments and Replacements, Pickup
(continued) Assembly).
Show at DS True
Status
Unique Symb. ID ERR_UP_FILM_PICKUP_FAIL
Logged for RMS [CartridgeInfo=bbeeee-cjj-d-iii][FilmSize=size]
Condition Code: 21-117 Film Pickup Retry Notification
DICOM Printer
None Film pickup retry. Film NORMAL 3-Notify
did not lift successfully.
Description This notification occurs if the imager fails to pick up a sheet of film as indicated
by the SOP sensor.
Note
Code 21-116 is generated on the third successive failed pickup attempt.
User Action None
Show at DS False
Status
Unique Symb. ID ERR_UP_FILM_PICKUP_RETRY
4-48 9G9002 2011-08-15

Diagnostics
Condition Code: 21-118 Pickup Failed to Go Home
DICOM Printer
Film Supply: Internal Film Supply: Pickup FILM TRANS ERR 1-Alert
Hardware Failure Home Sensor (S3)
failed to sense the
pickup assembly in the
appropriate home or
off-home position.
Description This error occurs if the pickup fails to leave the home position at the beginning
of a pickup cycle or fails to reach the home position at the end of a pickup cycle
(as indicated by the pickup home sensor S3). It can also occur if the pickup
reached home unexpectedly. This error can indicate a problem with sensor S3
or motor M3. The error is cleared when a film cartridge is removed and then re-
inserted.
2. Remove the cartridge from the imager.
3. Re-insert the film cartridge.

Show at DS True
Status
Unique Symb. ID ERR_UP_PICKUP_HOME
9G9002 2011-08-15 4-49

SERVICE MANUAL
Condition Code: 21-119 Film Contact Failure
DICOM Printer
Film Supply: Internal Film Supply: Film FILM TRANS ERR 1-Alert
Hardware Failure contact sensor (S4)
failed to confirm that
the pickup arm
assembly lowered and
contacted the film
Description This error occurs only while attempting to pick up a film or checking for film in
the cartridge. This error can occur when the contact sensor was active when
the pickup was at home, or when the contact sensor is stuck on. The most likely
cause of the error is a failed contact sensor (S4).
The error is cleared when a film cartridge is removed and then re-inserted.

the film cartridge Install a new film cartridge.
for a film jam Remove films.
the film contact sensor Install a new sensor (see Adjustments and
Show at DS True
Status
Unique Symb. ID ERR_UP_FILM_CONTACT
4-50 9G9002 2011-08-15

Diagnostics
Condition Code: 21-125 Feed Roller Nip Failure
DICOM Printer
Film Supply: Internal Film Supply: Feed FILM TRANS ERR 1-Alert
Hardware Failure Roller Sensor (S5)
failed to detect feed
roller open/closed
position.
Description This error occurs if the feed roller nip sensor (S5) does not change from
unblocked to blocked when opening or from blocked to unblocked when
closing. The most likely cause is the motor (M1) did not turn or the sensor did
not detect the motion.

the feed roller NIP sensor Install a new sensor.
the feed roller NIP open/close Install a new motor (see Adjustments and
motor Replacements, Feed Roller Motor).
Show at DS True
Status
Unique Symb. ID ERR_UP_FEED_ROLLER
9G9002 2011-08-15 4-51

SERVICE MANUAL
Condition Code: 21-139 Unable to Read or Write to RF tag
DICOM Printer
Film Supply: Unable to Film Supply: RF Tag BAD SUPPLY MGZ 1-Alert
Identify Film Cartridge Reader failed to Read
or Write RF Tag data in
film cartridge
Description The imager attempts to read the RF tag in the film cartridge at power-up and
when a film cartridge is inserted. It attempts to write a new sheet count to the
tag after a successful film feed. The error is generated if invalid data is read or if
the write fails. The error is cleared when a film cartridge is removed and then re-
inserted.
User Action 1. Insert a different film cartridge.
Show at DS True
Status
Unique Symb. ID ERR_UP_CANTREAD_RFTAG
Condition Code: 21-145 Unsupported Media Type
DICOM Printer
Film Supply: Film Supply: Media BAD SUPPLY MGZ 1-Alert
Unsupported Film Type Type in film cartridge is
not supported
Description The imager obtains the media type and CE mark information from the RF Tag
when the film cartridge is loaded or when the imager is powered on. This error
occurs if the imager does not support the type at all.
User Action The laser imager has not been configured to use this film type.
1. Try a different film type or reconfigure the imager.
Show at DS True
Status
Unique Symb. ID ERR_UP_UNSUPPORTED_MEDIA
4-52 9G9002 2011-08-15

Diagnostics
Condition Code: 21-146 Unsupported Media Size
DICOM Printer
Film Supply: Film Supply: Media BAD SUPPLY MGZ 1-Alert
Unsupported Film Size Size in film cartridge is
not supported
Description The imager obtains the media size information from the RF Tag when the film
cartridge is loaded or when the imager is powered on. This error occurs if the
imager does not support the size.
User Action The laser imager has not been configured to use this film size.
1. Try a different film size or reconfigure the laser imager.
Show at DS True
Status
Unique Symb. ID Unique Symb. ID: ERR_UP_WRONG_MEDIA_SIZE
Condition Code: 21-175 Rollback Failed to Engage Cartridge
DICOM Printer
Rollback Failed to Rollback failed to BAD SUPPLY MGZ 1-Alert
Engage Cartridge engage cartridge
Description This error occurs if the rollback mechanism reactivates at the home position
(S2x) because the rollback mechanism is rotating in place. The rollback motor
is moving (because the home sensor changes state), but it does not travel
toward the open sensor. The most likely cause is a mis-inserted cartridge.
The error is cleared when the film supply is closed (as indicated by the supply
drawer interlock switch i1x).
and queue jobs. [SI-2].
User Action 1. Insert a new film cartridge.
Show at DS True
Status
Unique Symb. ID ERR_UP_ROLLBACK_ENGAGE
9G9002 2011-08-15 4-53

SERVICE MANUAL
Condition Code: 21-177 Film Cartridge Failed to Close
DICOM Printer
Film Cartridge Failed to Close Rollback Home Sensor BAD SUPPLY MGZ 1-Alert
(S2U) failed to activate
in specified time
Description This error occurs only when attempting to close a film cartridge. (Note that an
open cartridge operation always closes the cartridge first, before attempting to
open the cartridge.) This error occurs for all rollback close failure conditions.
Rollback home sensor (S2x) failure is the most likely cause, but the error can
also occur from rollback motor (M6x) failure.
The error is cleared when the film supply is closed (as indicated by the supply
drawer interlock switch i1x), or when power is cycled.
User Action 1. Open the film supply.
2. Remove the left cover,
3. Use the blue knob to rotate the cover roller to the home position.
4. Manually close the cartridge to prevent film fogging.
5. Close the film supply.
Show at DS True
Status
Unique Symb. ID ERR_UP_FILM_CARTRIDGE_NOT_CLOSE
4-54 9G9002 2011-08-15

Diagnostics
Condition Code: 21-178 Rollback Failed to Leave Home
DICOM Printer
Rollback Failed to Rollback Home Sensor BAD SUPPLY MGZ 1-Alert
Leave Home (S6U) failed to deactivate
in specified time
Description This error occurs only when attempting to open a film cartridge. This error
occurs if the rollback mechanism movement from its home position toward open
is not confirmed by the rollback home sensor (S2x). Because no rollback
movement was detected, either the rollback motor (M6x) failed or the sensor
failed. The error is cleared when the film supply is closed (as indicated by the
supply drawer interlock switch i1x), or when power is cycled.
User Action 1. Insert a new film cartridge.
Show at DS True
Status
Unique Symb. ID ERR_UP_ROLLBACK_NOT_LEAVE
Condition Code: 21-624 Bad Densitometer Data
DICOM Printer
Film Supply: Film Film Supply: CALIBRATION ERR 1-Alert
Calibration Failure Calibration Failed
Description This error occurs when the density readings that come from the calibration print
are not monotonic or the densitometer did not find exactly 21 steps in the
calibration wedge. The most likely cause is fogged or expired film. The error is
cleared when a film cartridge is removed and then re-inserted.
User Action 1. Insert a different film cartridge.
2. If the error repeats, restart the imager.
Show at DS True
Status
Unique Symb. ID ERR_UP_BAD_DENSITOMETER_DATA
Logged for RMS [CartridgeInfo=bbeeee-cjj-d-iii][FilmSize=size][TriggerValues=a,b,c,...,u]
[TriggerNotes=Optical Density values, from max to min]
9G9002 2011-08-15 4-55

SERVICE MANUAL
Condition Code: 21-631 Dmin Not Met
DICOM Printer
Film Supply: Film Film Supply: Calibration CALIBRATION ERR 1-Alert
Calibration Failure - failed - Dmin Not Met
Dmin Outside Target
Description The error occurs when the calibration sheet does not have a step density at or
below the required Dmin value. The most likely causes are expired film or
incorrect processor temperature. The error is cleared when a new calibration is
initiated or when the film cartridge is removed.
Any cartridge using these calibration results will automatically go into AIQC-
Manual Mode and will continue printing but with reduced range in achievable
densities. A new calibration will be attempted when this cartridge is re-inserted.
User Action The minimum density of the film is too high. Calibration results for this film
are outside the normal range but will still be used.
If you do not wish to use these calibration results, perform a new calibration
on this film or try another film cartridge.
FE Action 1. Check for fogged film. If necessary, replace the film.
2. Use the service tool to check the processor temperature and set point for
correct values. If necessary, adjust the temperature (see Adjustments and
Show at DS True
Status
Unique Symb. ID ERR_UP_DMIN_NOT_MET
4-56 9G9002 2011-08-15

Diagnostics
Condition Code: 21-632 Dmax Not Met
DICOM Printer
Film Supply: Film Film Supply: CALIBRATION ERR 1-Alert
Calibration Failure - Calibration failed -
Dmax Outside Target Dmax Not Met
Description The error occurs when the calibration sheet does not have a step density at or
above the required Dmax value. The most likely causes are expired film or
incorrect processor temperature. The error is cleared when a new calibration is
initiated or when the film cartridge is removed. Any cartridge using these
calibration results will automatically go into AIQC-Manual Mode and will
continue printing but with reduced range in achievable densities. A new
calibration will be attempted when this cartridge is re-inserted.
User Action The maximum density of the film is too low. Calibration results for this film
are outside the normal range but will still be used.
If you do not wish to use these calibration results, perform a new calibration
on this film or try another film cartridge.
FE Action Use the service tool to check the processor temperature and set point for
correct values. If necessary, adjust the temperature (see Adjustments and
Show at DS True
Status
Unique Symb. ID ERR_UP_DMAX_NOT_MET
9G9002 2011-08-15 4-57

SERVICE MANUAL
Condition Code: 25-922 RF Tag Micro Diagnostics Failure
DICOM Printer
RF Tag: Internal RF Tag reader failed BAD SUPPLY MGZ 0-Fatal
Diagnostic Failure self diagnostics
Description When the RF Tag reader is told to perform diagnostics and returns a
diagnostics failure, the MCS commands a retry. This error occurs if the
microcontroller still indicates a diagnostics failure after 3 attempts.
The error clears only when power is cycled.
System Impact The imager can only print jobs that were in process when the error occurred.
The spooler can still accept jobs, but the jobs will not print until the error is
resolved. All jobs that were in process when the error occurred will reprint
completely when the error is resolved. [SI-1]
Show at DS True
Status
Unique Symb. ID ERR_RFTAG_DIAG_FAIL
Condition Code: 26-323 Jam During Film De-skew
DICOM Printer
Film Jam in Area 2 Sensor (S6) detected FILM JAM 1-Alert
initial film leading edge,
but did not detect
edges again during or
after de-skew
Description This error occurs if the leading edge of the film is detected at the SOP (start-of-
page) sensor (S6) as film is fed, and then is not detected leaving and re-
entering the SOP sensor as the film de-skews (moves backward and then
forward).
The error clears when the film cartridge is removed and re-inserted or when the
top cover is removed and then installed.
User Action Clear the jam (see Film Jam in Area 2 Error Codes 323, 324 or 325 (Web
Portal code 26323, 26324 or 26325)).
Show at DS True
Status
Unique Symb. ID ERR_ENTERING_EXPOSURE_JAM
4-58 9G9002 2011-08-15

Diagnostics
Condition Code: 26-324 Jam Leaving Exposure Transport to Accumulator
DICOM Printer
Film Jam in Area 2 Film Jam Leaving FILM JAM 1-Alert
Exposure Transport to
accumulator: SOP
sensor (S6) failed to
detect film trailing edge
Description This error occurs if the trailing edge (as determined by film direction) is not
detected at the SOP (start-of-page) sensor (S6) while it exits toward the
accumulator in a timely manner.
The error is cleared when either film cartridge is removed and re-inserted or
when the top cover is opened and then closed.
Portal code 26323, 26324 or 26325)).
Show at DS True
Status
9G9002 2011-08-15 4-59

SERVICE MANUAL
Condition Code: 26-325 Jam Entering Exposure Transport from Accumulator
DICOM Printer
Film Jam in Area 2 Film Jam Entering FILM JAM 1-Alert
Exposure Transport
from accumulator: SOP
sensor (S6) failed to
detect film leading
edge
detected at the SOP (start-of-page) sensor (S6) when coming from the
accumulator in a timely manner.
The error is cleared when either a film cartridge is removed and re-inserted or
when the top cover is opened and then closed.
Portal code 26323, 26324 or 26325)).
Show at DS True
Status
4-60 9G9002 2011-08-15

Diagnostics
Condition Code: 26-326 Jam Exiting Exposure Transport to Processor
DICOM Printer
Film Jam in Area 2 or 3 Film Jam Exiting FILM JAM 1-Alert
Exposure Transport to
Processor: SOP sensor
(S6) failed to detect film
trailing edge
detected at the SOP (start-of-page) sensor (S6) after the film has entered the
exposure transport area from the accumulator on its way to the processor. The
error is cleared when the film supply is opened then closed.
When this error occurs, the processor stops rotating and the heater is turned
off. All jobs in the imager will fail and then automatically reprint.
User Action Clear the jam (see Film Jam in Area 2 or 3 Error Code 326 (Web Portal code
26326)).
Show at DS True
Status
Unique Symb. ID ERR_PRE_DENSITOMETER_JAM
9G9002 2011-08-15 4-61

SERVICE MANUAL
Condition Code: 26-543 Jam Prior to Densitometer
DICOM Printer
Film Jam in Area 3 Film Jam Prior to FILM JAM 1-Alert
Densitometer: Film at
Densitometer sensor
leading edge
Description This error occurs if the leading edge is not detected at the film-at-densitometer
sensor (S7) after the film leaves the exposure area.
The error is cleared when the imager top cover is opened then closed.
When this error occurs, the processor stops rotating and the heater is turned
off. All jobs in the imager will fail and then automatically reprint.
User Action Clear the jam (see Film Jam in Area 3 Error Code 543 (Web Portal code
26543)).
FE Action 1. Clear the jam (see Film Jam in Area 3 Error Code 543 (Web Portal code
26543)).
2. If the above action does not correct the problem or if the problem recurs, it
could be caused by a burr or a buildup of film residue on the cooling plate.
To check and correct for this:
a. Push the leading edge of a film over the cooling plate.
b. If the film sticks in any way, clean the cooling plate with an alcohol wipe.
c. If necessary, replace the cooling plate.
Show at DS True
Status
Unique Symb. ID ERR_PRE_DENSITOMETER_JAM
4-62 9G9002 2011-08-15

Diagnostics
Condition Code: 26-544 Jam at Densitometer
DICOM Printer
Film Jam in Area 3 Film Jam at FILM JAM 1-Alert
Densitometer: Film at
Densitometer sensor
trailing edge
Description This error occurs if the trailing edge is not detected at the film-at-densitometer
sensor (S7) as the film exits the densitometer. The error is cleared when the
imager top cover is opened then closed. When this error occurs, the processor
stops rotating and the heater is turned off. All jobs in the imager will fail and then
automatically reprint.
User Action Clear the jam (see Film Jam in Area 3 Error Code 543 (Web Portal code
26543)).
Show at DS True
Status
Unique Symb. ID ERR_DENSITOMETER_JAM
Condition Code: 27-123 Polygon Motor Error
DICOM Printer
Optics: Internal Polygon fails to rotate ELEC DOWN 0-Fatal
Hardware Failure at desired speed.
Description This error occurs when the polygon speed measured by the optics module
microcontroller is out of range. The error clears only when power is cycled.
Show at DS True
Status
Unique Symb. ID ERR_SPINNER_ERROR
Logged for RMS [TriggerValues=a][TriggerNotes=Polygon Speed]
9G9002 2011-08-15 4-63

SERVICE MANUAL
Condition Code: 27-601 Invalid Power Monitor Offset
DICOM Printer
Optics: Calibration Optics Calibration ELEC DOWN 0-Fatal
Failed Failed. Power Monitor
Offset outside valid
range.
Description This error occurs when the power monitor offset measured by the optics
calibration and diagnostics is outside the predefined valid range.
The error clears when a calibration is requested or power is cycled.
Show at DS True
Status
Unique Symb. ID ERR_INVALID_POWER_MONITOR _OFFSET
Logged for RMS [TriggerValues=x][TriggerRange=y,z][TriggerNotes=Power Monitor Offset:
value, limits]
Condition Code: 27-604 Unable to Adjust Laser Dynamic Range
DICOM Printer
Optics: Calibration Optics calibration failed ELEC DOWN 0-Fatal
Failed to Adjust Laser
Dynamic Range within
limits
Description This error occurs when the laser dynamic range measured by the optics
calibration and diagnostics is outside the predefined valid range after 5
successive adjustment attempts.
Show at DS True
Status
Unique Symb. ID ERR_CANT_ADJUST_LASER_DYNAMIC_RANGE
Logged for RMS [TriggerValues=x][TriggerRange=y,z][TriggerNotes=Laser Dynamic Range:
value, limits]
4-64 9G9002 2011-08-15

Diagnostics
Condition Code: 27-607 Optics Maximum Laser Power Outside Valid Range
DICOM Printer
Optics: Calibration Optics calibration ELEC DOWN 0-Fatal
Failed detected Optics
Maximum Power
outside valid range
Description This error occurs when the maximum laser power measured by the optics
calibration and diagnostics is outside the predefined valid range.
Show at DS True
Status
Unique Symb. ID ERR_OPTICS_MAX_LASER_POWER
Logged for RMS [TriggerValues=x][TriggerRange=y,z][TriggerNotes=Laser Power: value, limits]
Condition Code: 27-608 Invalid Laser Dynamic Range
DICOM Printer
None Optics calibration NORMAL 3-Notify
detected laser dynamic
range approaching
predefined limits
Description This notification occurs when the laser dynamic range has been adjusted and
its value is within 10% of the upper or lower limit of the adjustment range.
User Action None
FE Action None. This is a log notification only.
Show at DS False
Status
Unique Symb. ID ERR_OPTICS_LASER_DYNAMIC_RANGE_NEAR_LIMIT
9G9002 2011-08-15 4-65

SERVICE MANUAL
Condition Code: 27-609 Optics Maximum Laser Power Approaching Limit
DICOM Printer
None Optics calibration NORMAL 3-Notify
detected Optics
Maximum Power
approaching limit
Description This notification occurs when the maximum laser power measured by the optics
calibration and diagnostics is approaching the predefined valid limit.
User Action None
Show at DS False
Status
Unique Symb. ID ERR_OPTICS_MAX_LASER_POWER_NEAR_LIMIT
Condition Code: 27-611 Optics Laser Gain Adjustment Failed
DICOM Printer
Optics: Internal Optics calibration laser ELEC DOWN 0-Fatal
Hardware Failure power gain adjustment
failed
Description The laser power gain is measured using a voltage on the laser driver. This error
occurs when the laser driver voltage cannot be adjusted to within limits by the
optics calibration after 20 successive attempts.
Show at DS True
Status
Unique Symb. ID ERR_OPTICS_LASER_GAIN_FATAL_ERROR
Logged for RMS [TriggerValues=x][TriggerRange=y,z][TriggerNotes=Laser Voltage: value,
limits]
4-66 9G9002 2011-08-15

Diagnostics
Condition Code: 27-646 Start of Page Error
DICOM Printer
Optics: Internal Optics hardware failed ELEC DOWN 0-Fatal
Hardware Failure to report start of page
although Start of Page
sensor (S6) detected
film
Description This error occurs if the optics hardware does not report the start-of-page
condition even though the start-of-page (SOP) sensor (S6) did indicate the
leading edge of the film has been detected. The image is likely blank, but the
film is not jammed and should exit the imager successfully.
The error clears only when power is cycled.
Show at DS True
Status
Unique Symb. ID ERR_START_OF_PAGE
Condition Code: 27-650 Exposure Timeout Error
DICOM Printer
Optics: Internal Image Exposure time ELEC DOWN 0-Fatal
Hardware Failure out failure multiple
successive timeouts
Description This error occurs when the image exposure does not complete in the required
time for 3 successive films. The error is cleared when the imager power is
cycled.
Show at DS True
Status
Unique Symb. ID ERR_EXPOSE_TMO_FAIL
9G9002 2011-08-15 4-67

SERVICE MANUAL
Condition Code: 27-651 Exposure timeout notification
DICOM Printer
None Image Exposure timed NORMAL 3-Notify
out, job will be reprinted
Description This notification occurs when the image exposure does not complete in the
required time. The faulty image prints. The job fails and the imager attempts to
print the image again.
If this problem is detected on three successive films, error 27-650 is declared.
User Action None
Show at DS False
Status
Unique Symb. ID ERR_EXPOSE_TMO_RETRY
Condition Code: 28-501 Processor RTD Short Circuit
DICOM Printer
Processor: Internal Short in RTD circuit PROC DOWN 0-Fatal
Hardware Failure
Description This error can occur for many electromechanical reasons: Resistance
Temperature Detector (RTD) and connector leads touching, drum-slip-ring
failure, condensation (cold machine in warm environment), failed component in
analog-to-digital conversion circuitry on the processor board, etc.
The error clears only when imager power is cycled.
System Impact The imager can only print jobs that were in process when the error occurred. The
spooler can still accept jobs, but the jobs will not print until the error is resolved.
All jobs that were in process when the error occurred will reprint completely
when the error is resolved. [SI-1]
Show at DS True
Status
Unique Symb. ID ERR_PROCESSOR_RTD
Logged for RMS [TriggerValues=a, b][TriggerNotes=RTD zone number, temperature in
degrees C]
4-68 9G9002 2011-08-15

Diagnostics
Condition Code: 28-509 Processor Failed to Complete Warm-Up
DICOM Printer
Processor Warm-up Processor failed to PROC DOWN 0-Fatal
Failure warm up in the
specified time
Description There are three primary causes for this error:

1. The processor-measured temperature has not locked into 0.15 C of the set
point for at least 20 seconds before the end of the warm-up time allotted. The
processor electronics have failed. For this case, the allotted time for warm-up
will expire. (Resolution: Replace the board.)
2. There was a failure to heat or the warm-up rate was too slow (=/< 3 C per
minute). For this case, the failed SSR status bit should be set. Either the solid-
state relay (SSR) or mechanical power relay has failed. (Resolution: Replace
the board.)
3. The environment may be too cold or the power source underrated.
(Resolution: Repeat the warm-up cycle.)
The allotted time is calculated from the initial processor drum temperature.
System Impact The imager can only print jobs that were in process when the error occurred. The
spooler can still accept jobs, but the jobs will not print until the error is resolved.
All jobs that were in process when the error occurred will reprint completely
when the error is resolved. [SI-1]
User Action 1. Shut down the laser imager, then restart the imager.
Show at DS True
Status
Unique Symb. ID ERR_PROCESSOR_WARMUP
degrees C]
9G9002 2011-08-15 4-69

SERVICE MANUAL
Condition Code: 28-510 Processor RTD Open Circuit
DICOM Printer
Processor: Internal Processor detected a PROC DOWN 0-Fatal
Hardware Failure sudden change to
infinite resistance in the
RTD circuitry
Description This error likely occurred in conjunction with the overheat error. The most likely
cause is an opening in the RTD circuit (RTD fractured, drum slip ring failure,
wiring harness disconnected, etc.).
Show at DS True
Status
Unique Symb. ID ERR_PROCESSOR_RTD_OPEN
Logged for RMS: [TriggerValues=a, b][TriggerNotes=RTD zone number,
temperature in degrees C]
degrees C]
4-70 9G9002 2011-08-15

Diagnostics
Condition Code: 28-551 Processor Heater Failure
DICOM Printer
Processor Heater Processor failed to PROC DOWN 0-Fatal
Failure warm up when heater
turned on
Description There are three primary causes for this error:

1. The processor-measured temperature has not locked into 0.15 C of the
set point for at least 20 seconds before the end of the warm-up time allotted.
The processor electronics have failed. For this case, the allotted time for
warm-up will expire. (Resolution: Replace the board.)
2. There was a failure to heat or the warm-up rate was too slow (=/< 3 C per
minute). For this case, the failed SSR status bit should be set. Either the
solid-state relay (SSR) or mechanical power relay has failed. (Resolution:
Replace the board.)
3. The environment may be too cold or the power source underrated.
(Resolution: Repeat the warm-up cycle.)
The allotted time is calculated from the initial processor drum temperature.
Show at DS True
Status
Unique Symb. ID ERR_PROCESSOR_HEATER
degrees C]
9G9002 2011-08-15 4-71

SERVICE MANUAL
Condition Code: 28-554 Over Temperature Errors
DICOM Printer
Processor Over Processor Over PROC DOWN 0-Fatal
Temperature Temperature
Description This error occurs if the measured temperature is approximately 148 C or

greater. If there is no corresponding Processor Open Circuit Error, then the
likely cause is a stuck on solid-state relay (SSR). The software shuts power off
to the drum, but the redundant safety feature of the thermal circuit breaker in
the drum may also trip (the drum thermal circuit breaker must be manually
reset). The error clears only when imager power is cycled.
Show at DS True
Status
Unique Symb. ID ERR_OVER_TEMP_ERRORS
degrees C]
Condition Code: 29-924 Densitometer Failed Offset Reading Diagnostics
DICOM Printer
Densitometer: Internal Densitometer offset ELEC DOWN 0-Fatal
Diagnostic Failure reading out of range
with light source off
Description During a calibration print and during densitometer diagnostics, a reading from
the density sensor is taken with the light source turned off. The error occurs if
the microcontroller reports the reading out of range.
Show at DS True
Status
Unique Symb. ID ERR_DENSITOMETER_OFFSET_LIGHT_OFF
Logged for RMS [TriggerValues=a, b, c, d][TriggerNotes=Density Reference, Density Offset,
Fiducial Reference, Fiducial Offset]
4-72 9G9002 2011-08-15

Diagnostics
Condition Code: 29-925 Densitometer Reference Reading Failed Diagnostics
DICOM Printer
Densitometer: Internal Densitometer reference ELEC DOWN 0-Fatal
Diagnostic Failure reading out of range
with light source on
the density sensor is taken with the light source turned on. This error occurs
when the reading is out of range.
Note
Code 29-945 is generated when this reading is nearing the range limit.
Show at DS True
Status
Unique Symb. ID ERR_DENSITOMETER_REFERENCE_LIGHT_ON
Logged for RMS [TriggerValues=a, b, c, d][TriggerNotes=Density Reference, Density Offset,
Fiducial Reference, Fiducial Offset]
Condition Code: 29-945 Densitometer Reference Reading Diagnostics Warning
DICOM Printer
None Densitometer reference NORMAL 3-Notify
reading outside of
optimal range with light
source on
the density sensor is taken with the light source turned on. This notification
occurs when the reading is outside of the optimal range (approaching the range
limit).
Note
Code 29-925 is generated when this reading is over the range limit.
User Action None
Show at DS False
Status
Unique Symb. ID ERR_DENSITOMETER_OFFSET_LIGHT_ON_NOTICE
9G9002 2011-08-15 4-73

SERVICE MANUAL
Condition Code: 36-931 Local Panel Communications Failure
DICOM Printer
Local Panel Internal MCS failed to ELEC DOWN 0-Fatal
Communications communicate with
Failure Local Panel after
multiple attempts
Description This error occurs when the MCS tries to communicate with the microcontroller
but receives no response to five attempts. The error clears only when power is
cycled.
System Impact The display screen will not display correct data.
Show at DS True
Status
Unique Symb. ID ERR_UI_COMMN_FAIL
Condition Code: 36-932 Local Panel Communications Retry
DICOM Printer
None MCS failed to NORMAL 3-Notify
communicate with
Local Panel
Description This notification occurs when the MCS tries to communicate with the
microcontroller but receives no response.
Note
Code 36-931 is generated when this problem is detected on the fifth successive
failed communication attempt.
User Action None
Show at DS False
Status
Unique Symb. ID ERR_UI_COMMN_RETRY
4-74 9G9002 2011-08-15

Diagnostics
Condition Code: 36-935 Local Panel Not Receiving Communications
DICOM Printer
Local Panel: No Local Panel not NORMAL 2-Warning
Communications from receiving
MCS communications from
MCS
Description This error occurs when the display screen does not receive communications
from the MCS. The display screen waits for 50 seconds, then attempts to
invoke communications from the MCS. After an additional 10 seconds, if the
display screen has not received MCS communications, this error displays on
the display screen.
The error clears when the display screen detects MCS communications.
System Impact Unknown. If the MCS is down, the imager will not print films. If the problem is
limited to communications, the imager may be able to print films.
FE Action None
Show at DS True
Status
Unique Symb. ID ERR_UI_MCS_COMMN_FAIL
9G9002 2011-08-15 4-75

SERVICE MANUAL
Clearing Film Jams

Film Jam Areas and Interlocks
I3 I2
A1
A3
Manual Rollback
Knob
A2 I1
Jam Clear Area Description

A1 Film supply
A2 Film path
A3 Processor/densitometer
Interlocks Description
I1 Film supply
I2 Left cover
I3 Top cover
Film Path
Start and Finish
4-76 9G9002 2011-08-15

Diagnostics
Sensors
S7
S3
S4
S5
S2
S1
S6
Sensor Description
S1 Film cartridge
S2 Rollback home
S3 Pickup home
S4 Film contact (Pickup)
S5 Feed roller open
S6 Start of Page (SOP - Exposure Transport)
S7 Densitometer
9G9002 2011-08-15 4-77

SERVICE MANUAL
Film Jam in Area 1 Error Code 116 (Web Portal code 21116)
[1] If possible, close the film cartridge.
[2] Remove the film cartridge from the laser imager.
[3] Remove any films jammed in Area 1. Access this area from the front of the imager through the film supply.
Note
If the film is not accessible from the film supply, continue with Step 4.
Pickup access area
[6] Remove any jammed films in the pickup access area.

[7] If Area 1 did not contain jammed films, take the film cartridge to a dark room and remove any jammed films.
[8] Reinsert the film cartridge into the laser imager.
[9] Install the left cover.
4-78 9G9002 2011-08-15

Diagnostics
Film Jam in Area 2 Error Codes 323, 324 or 325 (Web Portal code 26323, 26324 or 26325)
[2] Remove any film from Area 2.
[3] If the film is not loose, carefully turn the exposure transport knob clockwise to remove the film from the rollers.
If misplaced films were never located and this error recurs on the next film, continue with Step 5.
[7] Remove any misplaced film in the pickup access area.
Film Jam in Area 2 or 3 Error Code 326 (Web Portal code 26326)
[2] Rotate the exit roller handle clockwise until a film exits the laser imager.
[3] If a film does not exit:
(a) Remove the left cover.
(b) Reach into Area 2 and remove any film.
(c) If the film is not loose, carefully turn the exposure transport knob clockwise to remove the film from the
rollers.
Film Jam in Area 3 Error Code 543 (Web Portal code 26543)
[2] Rotate the exit roller handle clockwise until a film exists the laser imager.
9G9002 2011-08-15 4-79

SERVICE MANUAL
Functions of the MCS Board Test Points, Jumpers, and Switches

Machine Control System (MCS) Board
LEDs, Jumpers, and Switches

Item Function Status
LED1 Config Off = normal (On for a short time after reset)
LED2 Heater on Blinking = normal
LED3 CPU OK Blinking = normal
LED4 Interlocks satisfied On = all interlocks closed
LED5* Cartridge detect Off = Cartridge detected
On = No cartridge
LED6* Pickup home On = pickup at home position
LED7* Film contact Off = sensor actuated by film (detected)
On = sensor did not detect any film
LED8* Nip home On = film transport nip roller at home position
LED9* SOP Blinks briefly when film is first detected by SOP sensor.
Does not stay in steady state.
LED10* Rollback open Not used
LED11* Rollback closed On = rollback at home position
LED12 Spare 1 Not used
LED13 Spare 2 Not used
LED14* Armed On = hardware is ready to lay down pixels on film when SOP
sensor triggers it
LED15* Expose On = laser is on
4-80 9G9002 2011-08-15

Diagnostics
Item Function Status
Important
During normal operation, jumpers should be off so that LEDs and optical sensors do not fog film.
JP1 Force sensors on
JP2 Enable LEDs Jumper off = normal operation
JP3 Enables Armed and Exposed Jumper on = troubleshooting
LEDs
SW1 Service switch Norm = normal operation
Serv = Service Mode
PB1 Reset Performs hard reset of board when pressed (same as a power
cycle)
* Indicates that LED is always off during normal operation. Jumpers on JP1, JP2, and JP3 are used to force the
sensor/LED condition for troubleshooting.
Motors and Sensors
Description Home/Default Limit/Sensed Position

M3x Pickup drive motor Home = Up Limit = Cassette bottom
S3 Pickup home sensor Blocked = Pickup home Unblocked = Pickup not home
S4 Film contact sensor (also Blocked = Pickup not contacting film Unblocked = Pickup contacting film
used for Film out detect)
S2 Rollback home sensor Blocked = Rollback home Unblocked = Rollback not home
Rollback motor Home = Cartridge closed Limit = Cartridge open
Feed roller nip open/close motor Home = Feed roller open Limit = Feed roller closed
Feed roller nip drive motor Off On
Vacuum pump Off On
S5 Feed roller home sensor Blocked = Feed roller up Unblocked = Feed roller down
S1 Cartridge detect sensor Blocked = Cartridge not present Unblocked = Cartridge present
S6 Start-of-page (SOP) sensor No film detected Film detected
Exposure transport motor Off On
Polygon spinner motor Lock signal low = Spinner up to speed Lock signal high = Spinner not up to
speed
Film processor motor (continuous) N/A N/A
S7 Densitometer film sensor Unblocked = No film at sensor Blocked = Film at sensor
9G9002 2011-08-15 4-81

SERVICE MANUAL
Using the Logs

Types of Logs
The service tool includes eight logs.
Log Function
Application Log Records the events controlled and monitored by all system software
applications and subsystems
Audit Log Records who has been on the machine
DICOM Log A log of network (DICOM) subsystem events filtered from the
Application Log. The network subsystem is part of the MIM (DRE)
application.
Error History Records all error events
IIS (Internet Information Records all attempts to connect to the Web site server
Server) Log
NT Event Log Records Windows events for software applications
(Application)
NT Event Log (System) Records Windows events for system software
Print Delivery Log A log of all delivery and SDS Server Subsystem events filtered from
the application log. The subsystems are part of the MIM application.
Application Log
The application log and the other subsystem logs, which can be filtered from the application log, are
important troubleshooting resources. When an error occurs, search the logs to help locate the problem
by checking the sequence of events leading up to the error. A troubleshooting sequence might be:
Connect your laptop to the laser imager and use Secure Link client software to access the service
tool.
Search the error history to determine the number of times the error occurred.
Open the NT event (system) log to determine the time at which the error occurred.
Search the application log (or a subsystem log) for data at the time of the error.
View the data in the log before the error.
4-82 9G9002 2011-08-15

Diagnostics
Accessing the Application Log

[1] Select Logs > Application Log from the main menu of the service tool. A blank log screen with a Log Retrieval
window is displayed.
[2] Use the Log Retrieval window to locate the log data to view:
If you know the approximate time when the event occurred, select View Log With Time Range and enter
a Start and End Time.
To view the log of an event when the event is occurring, select View Active Log.
[3] Click OK. The retrieved log displays.
[4] Click Options to display a screen of the columns of the log.
You can use this screen to choose the data fields you want to view or decrease the width of the log.
[5] To decrease the log to a usable width, clear the check boxes of the columns in the display field that you do not
want to view.
Note
You can also decrease or increase the column width in the log by clicking the lines between the columns and
dragging the column left or right.
[6] Click OK.
9G9002 2011-08-15 4-83

SERVICE MANUAL
Log Keying Functions
Note
Your computer must have Log Viewer software to view the logs.
Button Function
Start Displays parameters for retrieving a new log. The Log Retrieval screen
displays.
If you know the approximate time when an error occurred:
1. Select View Log With Time Range.
2. Type a Start Time and an End Time.
3. Click OK.
To view the log during the time an event occurs:
1. Select View Active Log.
2. Click OK.
Stop Stop the loading process while a log is loading
Load Loads a log from a saved .xml or .KFC-log file on your computer
Save Saves a log to a folder to your computer
? Opens the Help screen
Options Displays a screen of the log columns available for viewing
1. Select the name of each column you want to view in the log.
2. Click OK to display the log.
Find Searches for a string in the log that you can identify by words or numbers,
for example, a condition code
Find Next Locates the next instance of the string that you entered from the Find
operation
Display Filter Filters the log to decrease the amount of log data for analytical use. (See
Using Filtering)
4-84 9G9002 2011-08-15

Diagnostics
Contents of the Log

Each line of the log documents an event. Each event has 18 columns of information. Only five of the
columns, listed below, are useful for diagnostics by field service personnel. The other data is for use by
Software Engineering.
Column Title Function

Event Type Provides the same information in the Level columnthe level provided for the
event. The levels from highest to lowest are: Trace (Level 6), Debug (5), Diag
(4), Info (3), Warning (2), Error (1), and Fatal Error (0).
Time Provides the time of the event, down to 1/100th of a second. The time is used
to locate events in the log.
Code The code for an event, normally an error code
Text Describes the event
App The software application in which the event occurred
9G9002 2011-08-15 4-85

SERVICE MANUAL
Using Filtering
Filtering decreases the amount of log data according to criteria that you select. An example of when you might need
to filter a log would be if modalities are unable to select the laser imager because the current number of scp
associations has reached the limit (12). Use filtering to search for key words and numbers in the log to locate the
information to solve the problem. See the following example search:
[1] Access the application log and use the Log Retrieval window to select the time within which the laser imager
problem occurred.
[2] Click OK to capture the log data.
[3] Click Display Filter.
[4] Under the Basic tab, select:
Enable Basic Filter
Text Contains
[5] In the Text Contains box, type the words and numbers that you want to search on. In this example, scp assoc
was entered so that it appears in the events in the log you want to view.
[6] Click OK to search the log for the specified text.
The search retrieves only log items that include the words scp assoc. If the log includes too many records,
decrease the data by applying additional filtering.
[7] Click Display Filter.
4-86 9G9002 2011-08-15

Diagnostics
[8] Click the Advanced tab.
[9] Select Enable Advanced Filter. This adds the filter criteria to the original search words scp assoc.
(a) Select Time in the Field drop-down list (scroll the list).
(b) Select Text in the As drop-down list.
(c) Narrow the time period by selecting the appropriate parameter in the next drop-down list, and then type
the date and time in the box. Use yyyy/mm/dd[space][space]hh:mm format, with hours in 24-hour time.
[10] Click OK to retrieve all the scp association events during the time selected.
[11] Open the Advanced filter again and add criteria to show only the events where the Text field contained down.
The log is filtered to show scp associations that went down during the specified time period.
9G9002 2011-08-15 4-87

SERVICE MANUAL
Changing Log Levels
Important
Levels higher than the recommended defaults can slow down the system. If you change a level to help diagnose a
problem, return the level to the default value after completing troubleshooting.
The level recorded in the logs for each subsystem can be changed, if necessary, for troubleshooting purposes. To
change log levels for subsystems:
[1] From the service tool, select Configuration > System > Log Level.
[2] Click Modify.
[3] From the drop-down list for the each subsystem, select the log level you want, and then click Save.
The log levels, from highest to lowest, are:
Fatal Error: Record only fatal errors.
Error: Record all errors.
Warning: Record warnings and all errors.
Information: Record key events.
Diagnostic: Provide a level of information for field troubleshooting.
Debug: Provide a level of information for software debugging.
Trace: Records all communication in use for any subsystems
4-88 9G9002 2011-08-15

Illustrated Parts List
Section 5: Illustrated Parts List
Main Assembly
Figure 1 Main Assembly Front view
44 55
1 22 3
1
7
7
6
6
37
37 8
8 99
36
36
33
35 10
10
34
34 35
32
31
31 11
11 13
13
30
30 14 15
14 15
12
12
16
17
17
29
29
28 18
18 19
19
28
27
27
26
26
23
23 21
24 21
20
20
22
22
25
25
H221_6054DCA
H221_6054DC
9G9002 2011-08-15 5-1

SERVICE MANUAL
Figure 1 Main Assembly Front view

Item Part No. Part Name 1 Quantity Detailed Description
1 A4A99G0893 Screw 1 15 Screw - machine; M3 10 mm L, steel, ZPCC
2 A4A99G5248 Assembly - Cooling and 1 Assembly: Processor coolingand densitometer
densitometer 1
3 A4A99G5649 Assembly - Heat sink 1 1 Assembly: Heat sink - processor

4 A4A99G0093 Manifold - Exhaust 1 1 Assembly: Exhaust - cooling, processor
5 A4A99G3970 Gasket - drum cover 1 1 Gasket - drum cover, processor
6 A4A99G3271 Gear - drive 1 2 Gear - drive, feed roller
7 A4A99G4017 Gear - worm 1 1 Gear - worm, 20 tooth, transport; RoHS compliant
8 A4A95F0907 Retaining ring 1 1 Retaining ring - external; 4.05.0 mm shaft dia.,
0.6 mm T, carbon steel, Trivalent Zinc Plus sealer
0.7 mm T, carbon steel, Trivalent Zinc Plus sealer;
RoHS compliant
10 A4A98F3170 Motor - stepper 1 1 Motor - stepper, DC
11 A4A99G4093 Insulation - end plate, 1 Insulation - end plate, right, processor; RoHS
right 1 compliant
12 A4A95F1875 Nut 1 2 Nut - machine; Keps, steel class 6/8, plain zinc, M4
0.7 mm; RoHS compliant
13 A4A97F2484 Pulley 1 1 Pulley - transport; 3 mm, GT, 16 groove
14 A4A99G1676 Belt - timing 1 1 Belt - timing; 6 mm W, 48 tooth, 144 mm L 3 mm
W pitch
15 A4A95F4586 Retaining ring 1 7 Retaining ring- external; 6.08.0 mm shaft dia.,
RoHS compliant
16 A4A99G4605 Pulley 1 1 Pulley- transport; 3 mm, 16 tooth, GT, machined;
RoHS compliant
RoHS compliant
18 A4A99G5064 Screw 1 2 Screw - machine; SEMS, pan head, Torx T10, M3
0.5 6, clear zinc
19 A4A92G1630 Motor - stepper 1 1 Motor - stepper, processor drive
20 A4A99G1675 Timing belt 1 1 Belt - timing; 6 mm W, double-sided, 232 tooth,
696 mm L 3 mm W pitch
21 A4A97F2485 Pulley 1 1 Pulley - transport; 3 mm, 24 groove, GT; RoHS
compliant
22 A4A99G6356 Spring - extension 1 2 Spring - extension; 0.018 in. wire diameter
2.750 in. L, stainless steel
0.7 mm 8.0 mm, clear zinc
24 A4A97E8211 Chain 1 1 Chain; MicroTrak 0130 series, cable carrier system,
fiber reinforced nylon, flexible, black, 17 links, 1 set
of brackets, 20 mm bend radius
0.7 16, clear zinc
5-2 9G9002 2011-08-15


26 A4A98F3389 Gasket - plenum 1 2 Gasket - plenum, processor
27 A4A99G3599 Assembly - rail 1 1 Assembly: Rail - isolation, front; RoHS compliant
28 A4A99G2073 Blower 1 2 Blower; 24 V (DC), 10.2 CFM, 52 db
29 A4A92G6910 Gasket 1 2 Gasket - fan, processor
30 A4A99G1916 Bearing 1 8 Bearing - flange, transport
RoHS compliant
32 A4A98H5592 Roller - drive 1 1 Roller - drive, processor
33 A4A97F2391 Knob - roller 1 1 Knob - roller, transport
34 A4A99G4094 Insulation - end plate, 1 Insulation - end plate, left, processor; RoHS
left 1 compliant
35 A4A98H5844 Assembly - Diverter 1 1 Assembly: Diverter - processor
36 A4A99G3507 Switch, interlock 1 3 Switch, interlock - SPDB-NO (SPST), 16 A, screw
mount; RoHS compliant
37 A4A95F1872 Nut 1 2 Nut - machine; Keps, steel, class 6/8, plain zinc, M3
0.5 mm; RoHS compliant
9G9002 2011-08-15 5-3

SERVICE MANUAL
Figure 2 Main Assembly Rear view
33
44
2
5
5
66
12 77
88
9
10
10
H221_6055DCA
11
11 H221_6055DC
5-4 9G9002 2011-08-15

Figure 2 Main Assembly Rear view

Item Part No. Part Name Quantity Detailed Description
2
1 A4A98E4053 Switch 1
2 Switch - optical, emitter/sensor, interruptive;
Schmitt Trigger w/flag, 5.0 V (DC), Molex 5102
series connector. 0.2 in. W slot; RoHS compliant
2 A4A99G1143 Lock 1
2 Lock - shipping, rear, right
3 A4A95E5849 Switch 1
2 Switch - rocker, mechanical; single unit, alternate
action, non-illuminated, snap-in mounting, panel
mount, DPST, 250 V (AC), 20 A, 6.3 in. 0.8 in.
4 26-1004-3199-3 Circuit breaker 2
2 Circuit breaker; single pole, 15 A @ 32 V (DC)/
250 V (AC), black bezel, black button, through-hole
5 A4A99G0777 Power supply 1
2 Power supply - switching, single; 24 V, 65 W; RoHS
compliant
6 A4A95F7220 Pump 1
2 Pump - compressor/vacuum; through-hole,
0.125 in. barb, EPDM valves, 24 V (DC), 22.5 psi
7 A4A99G1618 Lock 1
2 Lock - shipping, rear, lt
8 A4A99H0680 Screw 10
2 Screw - machine; hex washer head, M4 8 mm L,
steel, ZPCC; RoHS compliant
9 A4A99G2723 Gasket - horizontal, back 1 Gasket - horizontal, back panel; RoHS compliant
panel 2
10 A4A99G1142 Rail - isolation 1

2 Rail - isolation, floating, rear
11 A4A95F9624 Spring 2
2 Spring, compression - 0.97 in. OD 0.08 wire dia.,
1.00 free length; RoHS compliant
12 A4A92G0068 Damper - foam 2
2 Damper - foam, isolation; RoHS compliant
9G9002 2011-08-15 5-5

SERVICE MANUAL
Cables and Harnesses

Figure 3 Cables and Harnesses
1
1
22
33
4
4
16
16
15 55
14
14 66
77
13
13
99
10
10
12
H221_6056DCA
11
11
H221_6056DC
5-6 9G9002 2011-08-15

Figure 3 Cables and Harnesses

1 A4A99G3453 Cable 3 1 Cable - MCS to service, ethernet; RoHS compliant
2 A4A99G0724 Cable 3 1 Cable - MCS to DRE; RoHS compliant
3 A4A99G0716 Cable 3 1 Cable - MCS to DRE, ethernet; RoHS compliant
4 A4A99G0721 Harness 3 1 Harness - MCS to slip ring, intermediate; RoHS compliant
5 A4A99G2642 Cable 3 1 Cable - DRE to bulkhead, ethernet; RoHS compliant
6 A4A99G0718 Harness 3 1 Harness - MCS to transport; RoHS compliant
7 A4A99G0727 Harness 3 1 Harness - MCS to rollback; RoHS compliant
8 A4A99G0720 Cable 3 1 Cable - MCS to processor motor; RoHS compliant
9 A4A99G0728 Harness 3 1 Harness - power switch to MCS/power supply; RoHS compliant
10 A4A99G3397 Harness 3 1 Harness - MCS to pickup, intermediate; RoHS compliant
11 A4A99G0725 Cable 3 1 Cable - MCS to power supply; RoHS compliant
12 A4A99G3002 Harness 3 1 Harness - MCS to faz fans, intermediate; RoHS compliant
13 A4A99G0723 Cable 3 1 Cable - MCS to RF tag, RoHS compliant
14 A4A99G0714 Harness 3 1 Harness - MCS to densitometer; RoHS compliant
15 A4A99G0726 Harness 3 1 Harness - MCS to interlocks; RoHS compliant
16 A4A99G0715 Cable 3 1 Cable - MCS to local panel; RoHS compliant
9G9002 2011-08-15 5-7

SERVICE MANUAL
Covers
Figure 4 Covers
33
44
2
2
11
5
5
66
13
13
77
16
16 15
15 14
14
11 12
11 12
99
10
10
H221_6053DCA
88
H221_6053DC
5-8 9G9002 2011-08-15

Figure 4 Covers
1 A4A69G7518 Assembly - left panel 4 1 Assembly: Left panel
2 A4A99G2726 Gasket 4 1 Gasket - air channel, left panel; RoHS compliant
3 A4A99G7526 Cover - top, main 4 1 Assembly: Cover- branded, main
4 A4A99G7515 Support - exit tray 4 1 Support - film, exit tray; RoHS compliant
5 A4A99G7513 Exit tray 4 1 Tray - exit, main; RoHS compliant
6 A4A99G7524 Assembly: Back panel 4 1 Assembly: Back panel
7 A4A99G2724 Gasket 4 2 Gasket - vertical, back panel; RoHS compliant
8 A4A99G7516 Assembly: Right panel 4 1 Assembly: Right panel
9 A4A99G2946 Cover - interlock 4 1 Cover - interlock; RoHS compliant
10 A4A99G7520 Assembly: Door - main 4 1
11 A4A99G4052 Spacer 4 4 Spacer - round; 4.3 mm ID 8.0 mm OD 4.0 mm
L, nylon, plain; RoHS compliant
12 A4A99G1211 Assembly: RF antenna 4 1 RF tag
13 A4A99G2835 Knob - captured 4 2 Knob - captured, left panel
0.5 6, clear zinc
15 A4A96H7585 Washer 4 2 Washer - shoulder; non-metallic, nylon, natural,
0.031 T 0.078 L, 0.128 ID 0.312 OD 0.185
shoulder dia.
16 A4A99G2725 Gasket - duct 4 5 Gasket - duct, left panel
9G9002 2011-08-15 5-9

SERVICE MANUAL
Exposure Transport Assembly

Figure 5 Exposure Transport Assembly
11
2
33
44
99
66
77
88
H221_6038HCA
H221_6038HC
Figure 5 Exposure Transport Assembly

5
1 78-8094-5562-5 Handle - rollback 5 1 Handle - rollback

2 A4A99G6964 Assembly: Exposure 1 Assembly: Exposure transport
transport 5
3 A4A99G2919 Assembly: Piezo start of page 5 1 Assembly: Piezo start of page

4 A4A99G0062 Spring - extension 5 1 Spring - extension; 0.028 in. wire dia.
1.516 in. free length, stainless steel
5 A4A99G4828 Assembly: Motor 5 1 Assembly: Motor
6 A4A99G0719 Harness 5 1 Harness - MCS to exposure transport; RoHS
compliant
7 A4A99G3655 Belt 5 1 Belt - exposure transport
8 A4A98H5415 Assembly: Tensioner 5 1 Assembly: Tensioner
9 A4A99G6923 Cover - belt 5 1 Cover - belt, outer; RoHS compliant
5-10 9G9002 2011-08-15

Transport Assembly
Figure 6 Transport Assembly
11
2
2
44
33
H221_6041BCA
H221_6041BC
Figure 6 Transport Assembly

1 A4A99G1383 Assembly: Guide - top, front 6 1 Assembly: Guide - top, front, film transport
2 A4A99G1284 Assembly: Guide - back 6 1 Assembly: Guide - back, film transport
3 A4A99G1425 Assembly: Guide - top, back 6 1 Assembly: Guide - top, back, film transport
4 A4A99G1426 Assembly - idler 6 2 Assembly: Idler - film transport
9G9002 2011-08-15 5-11

SERVICE MANUAL
Pickup Assembly
Figure 7 Pickup Assembly
5
4
11
33
22
66
88
21
21
22
22
20
20
19
19
17
17
16
16
15
15 9
14
14
13
13
18 12
12
11
11 10
10
H221_6046DCA
H221_6046DC
5-12 9G9002 2011-08-15

Figure 7 Pickup Assembly

7
1 A4A99G6744 Assembly: Pickup 7 1 Assembly: Pickup

RoHS compliant
3 A4A99G4074 Worm - single start 7 1 Gear - worm; single start, transport; RoHS compliant
4 A4A99G4876 Motor - stepper 7 1 Motor - stepper, transport
5 A4A98E4053 Switch 7 1 Switch - optical, emitter/sensor, interruptive; Schmitt
Trigger w/flag, 5.0 V (DC), Molex 5102 series
connector. 0.2 in. W slot; RoHS compliant
Trigger, slotted. 5.0 V (DC), Molex 5102 series
connector, 0.2 in. W slot; RoHS compliant
7 96-000-1185-6 Bearing - sleeve 7 6 Bearing - sleeve; 2 flanges, split axial, type 7, TEP
110, white, 6 mm ID for 2 mm sheet T, 6.025 mm dia.
bore, 7.200 mm dia Hsg bore
8 A4A95F2826 Cup - suction, bellows 7 4 Cup - suction, bellows; silicone, 22 mm, 0.89 mm
flange OD, 0.95 mm OD 0.19 mm ID 0.77 mm H
9 A4A99G0893 Screw 7 8 Screw - machine; M3 10 mm L, steel, ZPCC
0.7 mm 8.0 mm, clear zinc
11 A4A99H0087 Sleeve bearing 7 2 Bearing - sleeve; 2 flanges, split, 10 mm ID for 2 mm T
12 A4A93B7328 Bearing - sleeve 7 4 Bearing - sleeve; 2 flanges, split axial, type 7, TEP
110, nylon, while, 8 mm ID for 2 mm sheet T,
8.025 mm dia. bore, 9.600 mm dia. Hsg bore; RoHS
compliant
13 A4A99G5009 Spring 7 1 Spring - torsion; music wire, 0.038 wire dia.; RoHS
compliant
14 A4A99G3409 Bearing - flange 7 2 Bearing - flange; split, 8 mm ID 8 mm L
15 26-1001-7033-6 Tie wrap 710 Tie wrap; miniature, nylon, natural, 51 Max bundle
16 A4A99G4111 Spring - lift, pickup 7 1 Spring - lift, pickup
17 A4A99G1894 Washer - rectangular 7 2 Washer - rectangular; 0.25 in. 0.50 in. 0.03 in. T,
stainless steel
18 A4A92G0913 Tubing - finger 7 2 Tubing - finger; RoHS compliant
19 A4A99H0570 Bearing - sleeve 7 4 Bearing - sleeve; 10 mm ID 12 mm OD 15 mm L
RoHS compliant
21 A4A99G4017 Gear - worm 7 1 Gear - worm, 20 tooth, transport; RoHS compliant
22 A4A99G5064 Screw 711 Screw - machine; SEMS, pan head, Torx T10, M3
0.5 6.0, clear zinc
9G9002 2011-08-15 5-13

SERVICE MANUAL
Feed Roller Assembly

Figure 8 Feed Roller Assembly
1
1
55
4
4
3
3
22
10
10
6
6
7
10
10
9
H221_6047HCA 8
H221_6047HC
Figure 8 Feed Roller Assembly

1 A4A99G3747 Assembly - link, left 8 1 Assembly: Link, left, feed roller
2 A4A95F4586 Retaining ring 8 1 Retaining ring - external; 6.08.0 mm shaft dia., 0.7 mm
T, carbon steel, Trivalent Zinc Plus sealer; RoHS
compliant
3 A4A99G4074 Worm - single start 8 1 Gear - worm; single start, transport; RoHS compliant
4 A4A99G5064 Screw 8 4 Screw - machine; SEMS, pan head, Torx T10, M3 0.5
6.0, clear zinc
Trigger, slotted. 5.0 V (DC), Molex 5102 series
connector, 0.2 in. W slot; RoHS compliant
7 A4A99G3353 Assembly - link, right 8 1 Assembly: Link, right, feed roller
8 A4A99G1480 Flag - sensor 8 1 Flag - sensor, feed roller
9 A4A99G4017 Gear - worm 8 1 Gear - worm; 20 tooth, transport
10 A4A99G3271 Gear - drive 8 1 Gear - drive, feed roller
5-14 9G9002 2011-08-15

Processor Drum Assembly

Figure 9 Processor Drum Assembly
10
1
1
99
22, 3 3
8
8
7
7
6
H221_6057DCA
44
H221_6057DC 5
5
Figure 9 Processor Drum Assembly

Item Part No. Part Name 9Quantity Detailed Description
1 A4A99G6749 Assembly - cover 9 1 Assembly: Cover - processor
2 A4AA9G6746 Assembly - drum, 120 V 9 1 Assembly: Drum - processor; 120 V; RoHS compliant
3 A4A99G6748 Assembly - drum, 240 V 9 1 Assembly: Drum - processor; 240 V; RoHS compliant
4 A4A99G0195 Insulation drum - back 9 1 Insulation - drum, back, processor
5 A4A99G4093 Insulation - end plate, 1 Insulation - end plate, right, processor; RoHS
right 9 compliant
6 A4A99G0027 Insulation - drum, front9 1 Insulation - drum, front, processor
7 A4A99G4094 Insulation - end plate, 1 Insulation - end plate, left, processor; RoHS compliant
left 9
8 A4A99G5248 Assembly - Cooling and 1 Assembly: Processor coolingand densitometer

densitometer 9
9 A4A99G5904 Assembly - pad 9 1 Assembly: Pad - processor

10 A4A99G5649 Assembly - heat sink 9 1 Assembly: Heat sink - processor
9G9002 2011-08-15 5-15

SERVICE MANUAL
Imaging Assembly
Figure 10 Imaging Assembly
22
1
1
H221_6048DCA
H221_6048DC
Figure 10 Imaging Assembly

1 A4A99G6742 Assembly - optics 10 1 Assembly: Optics; RoHS compliant
2 A4A99G6964 Assembly: Exposure transport 10 1 Assembly: Exposure transport
5-16 9G9002 2011-08-15

Local Panel (Display Screen) Assembly

Figure 11 Local Panel (Display Screen) Assembly
1
1
H221_6039HCA
H221_6049HC
Figure 11 Local Panel (Display Screen) Assembly

1 A4A99G1217 Assembly - local panel 11 1 Assembly: Local panel; RoHS compliant
9G9002 2011-08-15 5-17

SERVICE MANUAL
Electronics Assembly
Figure 12 Electronics Assembly
22
11
33
H221_6044HCA
H221_6044HC
Figure 12 Electronics Assembly

1 A4A99G0249 Assembly: MCS 12 1 Assembly: MCS
2 A4A99G4842 Assembly - Compact flash 12 1 Compact flash; CF 4, MLC, 4 GB
3 A4A99G4716 Assembly - motherboard 12 1 Assembly: Motherboard - DRE, programmed;
RoHS compliant
5-18 9G9002 2011-08-15

Rollback Assembly
Figure 13 Rollback Assembly
22
1
1
33
44
5
66
77
88
9
9
15
15
17
17 10
10
14 13
14 13
16
16 12
12
H221_6052HCA 11
11
H221_6052HC
9G9002 2011-08-15 5-19

SERVICE MANUAL
Figure 13 Rollback Assembly

1 A4A97H5747 Spring 13 2 Spring - extension; close wound, centered full loops, 2 lb./in.
stainless steel, 0.240 in OD 0.029 in. wire dia. 1.750 in.
free L, 0.33 lb. initial tension, 3.47 extension W-O set
2 A4A98F2668 Knob 13 1 Knob - rollback
3 A4A99H0087 Sleeve bearing 13 2 Bearing - sleeve; 2 flanges, split, 10 mm ID for 2 mm T
4 A4A95F4836 Retaining ring 13 4 Retaining ring - external; 8.011.0 mm shaft dia., 0.9 mm T,
carbon steel, Trivalent Zinc Plus sealer; RoHS compliant
5 A4A99G3660 Pulley 13 1 Pulley - reduction; 3 mm, GT, 50:16
6 A4A99G3576 Belt - timing 13 1 Belt - timing; 3 mm, 219 mm L 6 mm W pitch, 73 teeth,
GT2; RoHS compliant
7 A4A98F3211 Pulley 13 1 Pulley - processor; 3 mm, GT, 18 groove; RoHS compliant
8 A4A99G1413 Flag - home 13 1 Flag - home, rollback
9 A4A99G5064 Screw 13 6 Screw - machine; SEMS, pan head, Torx T10, M3 0.5
6.0, clear zinc
11 A4A99G0894 Screw 13 2 Screw - machine; SEMS, pan head, Torx T20, M4 0.7 mm
8.0 mm, clear zinc
12 A4A95F4743 Belt - timing 13 1 Belt - timing; 3 mm, 201 mm L 6 mm W pitch, 67 teeth,
GT2, neoprene, nylon, fiberglass; RoHS compliant
13 A4A97F2484 Pulley 13 1 Pulley - transport; 3 mm, GT, 16 groove
14 A4A95F4586 Retaining ring 13 3 Retaining ring - external; 6.08.0 mm shaft dia., 0.7 mm T,
carbon steel, Trivalent Zinc Plus sealer; RoHS compliant
15 A4A93B7328 Bearing - sleeve 13 4 Bearing - sleeve; 2 flanges, split axial, type 7, TEP 110,
nylon, while, 8 mm ID for 2 mm sheet T, 8.025 mm dia. bore,
9.600 mm dia. Hsg bore; RoHS compliant
16 A4A99G2677 Shaft - wheel 13 4 Shaft - wheel, rollback
17 A4A99G2014 Wheel - convex 13 4 Wheel - convex, rollback
5-20 9G9002 2011-08-15

Additional Service Procedures
Section 6: Additional Service Procedures
Accessing the Service Tool

Logging On to the Service Tool
Important
You must have the Secure Link Client Software, version 2.3 or higher and the Web Service Portal Software,
version 3.1.0.5 or higher installed and configured on your laptop computer.
You will not be able to log on until 3 or 4 minutes after you have energized the laser imager.
[1] Connect the laptop computer to the laser imager (see Installation Instructions, Connecting Your Computer to
the Laser Imager).
[2] Energize the laptop computer.
[3] Launch Secure Link from the Start menu.
[4] Type your password.
[5] Click OK.
[6] Type the IP address of the Service Port: 192.168.000.1.
[7] Check that the Port is set to 443.
[8] Click Connect.
[9] Launch the Web Service Portal Software (Web Portal) from the Start menu.
The main menu of the service tool displays.
Logging Off the Service Tool

[1] In the right corner of the service tool, click Log Off.
[2] At the Web Portal screen, click Log Off.
[3] Close the Web Portal software.
[4] At the Secure Link screen:
(a) Click Disconnect.
(b) Close the screen.
[5] Disconnect the laptop computer from the laser imager.
[6] If you are finished with the service tool, install the right cover.
9G9002 2011-08-15 6-1

SERVICE MANUAL
Configuring the Laser Imager
Important
You must restart the laser imager from the service tool to permanently save configuration information.
Setting the Language
Important
The language is set by the customer in the Web Portal.
Checking the Values for the DICOM Source Communications

[1] Connect the laptop computer to the laser imager (see Installation Instructions, Connecting Your Computer to
the Laser Imager).
[2] Select Configuration > DICOM SCP > Communications.
[3] Check:
Port Number is 5040.
Association Limit is 2.
[4] Are the values correct?
Yes No
Continue with Setting the Laser Imager to be a a. Click Modify.
Destination. b. Type the correct values.
c. Click Save.
d. Continue with Setting the Laser Imager to
be a Destination.
6-2 9G9002 2011-08-15

Setting the Laser Imager to be a Destination

[1] Select Configuration > DICOM SCP > Destination.
Important
The AE Title is the name by which the modalities recognize the laser imager.
[2] Check with the customer to determine the AE Title to use.
[3] Click Modify.
[4] Type the selected AE Title in the window.
[5] Click the Media tab.
[6] In the Available column, select the check box next to the Media Type that will be used with the imager.
Note
Under normal operations, all media types should be allowed.
9G9002 2011-08-15 6-3

SERVICE MANUAL
[7] Click the Page and Image Options tab, and then modify any settings according to customer demand.
Important
Do not disable any of the page formatting settings of the laser imager except if instructed by the customer.
[8] Click Save.
[9] Continue with Setting the System Clock.
Setting the System Clock

[1] Select Configuration > System > Clock.
Important
The system clock is set in the factory. At installation, the time zone has to be reset if the laser imager is installed in
some other time zone. When you reset the time zone value, the time and date should display correctly.
[2] Will the clock be set manually or does the customer use a time server for synchronization?
Manually Server
Continue with Step 3. a. Obtain the IP address of the server from
the customer.
b. Perform Steps 1623.
[3] To correct the Time Zone value:

(a) Click Modify.
(b) If the Enable Time Synchronization check box is selected, clear it.
(c) Select the correct time zone from the Time Zone drop-down list.
(d) Click Save.
[4] Is the time value correct?
Yes No
Continue with Step 5. a. Click Modify.
b. In the Time boxes, type the hour and minute.
c. Click Save.
d. Continue with Step 5.
6-4 9G9002 2011-08-15

[5] Is the Date correct?

Yes No
Advance to Step 15. Continue with Step 6.
[6] Select System Information > User Information.
[7] Call your Technical Support Center to gain temporary Level 5 access.
[8] Click Modify.
[9] In the Authorization Key field, type the key from the Technical Support Center.
[10] Click Save.
Note
You will have Level 5 access for 24 hours.
[11] Return to the Clock Configuration screen.
[12] Click Modify, and then set the correct date.
[13] If daylight savings time applies in the area of installation, select the Automatically adjust clock for daylight
savings time check box.
[14] Click Save.
[15] Advance to Setting the Host Name and the IP Address.
9G9002 2011-08-15 6-5

SERVICE MANUAL
Perform the following steps if the customer uses a time server for synchronization.
[16] Click Modify.
[17] Select the Enable Time Synchronization check box.
[18] In the IP Address field, type the address of the time server to be used for synchronization.
[19] Select the synchronization period (how often the clock is synchronized) from the Period drop-down list.
[20] Select the correct time zone from the Time Zone drop-down list.
[21] If daylight savings time applies in the area of installation, select the Automatically adjust clock for daylight
savings time check box.
[22] Click Save.
[23] Continue with Setting the Host Name and the IP Address.
6-6 9G9002 2011-08-15

Setting the Host Name and the IP Address

[1] Obtain from the customer the host name, IP address, subnet, and gateway for the laser imager.
[2] Select Configuration > System > Network.
[3] Click Modify.
Important
The Host Name is the network name for this laser imager. It can be a maximum of 14 characters and a minimum of
one. The first character must be a letter. Other characters can be a letter, a number, or a hyphen (-).
[4] Type:
Host Name
IP Address
Subnet Mask
Default Gateway
[5] Click Save.
[6] Continue with Setting the Service Tracking.
9G9002 2011-08-15 6-7

SERVICE MANUAL
Setting the Service Tracking

[1] Select System Information > Identification.
[2] Click Modify.
Important
The values for Serial Number, K-Number, Windows OS ID, and Service Code are set at the factory.
Model Name set at the factory and cannot be changed
Serial Number set at the factory and can only be changed with a Level 5 access, if not correct
K-Number can be changed if not correct
Service Phone Number should be populated but can be changed if not correct
Service Code set at the factory and cannot be changed
[3] Type or select from the drop-down list the correct information for the following fields:
Country Code
Region
Hospital Name
Department Name
Device Location
Note
If the K-Number or Service Phone Number is not correct, type the correct information before continuing with
Step 4.
[4] Click Save.
[5] Select Utilities > Session > Restart.
[6] Click Restart.
Wait for the laser imager to restart.
[7] Continue with Loading Customer Film.
6-8 9G9002 2011-08-15

Loading Customer Film

[1] Install the film cartridge.
[2] Continue with Checking the Installed Hardware and Display Units.
Checking the Installed Hardware and Display Units

[1] Select Configuration > Hardware > Installed Hardware.
[2] Click Modify.

[3] Under Additional Configuration, select Yes from the Use Metric Units drop-down list to display metric units on
the display screen, or select No from the list to display imperial units.
[4] Click Save.
[5] Continue with Configuring the SCP Services.
9G9002 2011-08-15 6-9

SERVICE MANUAL
Configuring the SCP Services

[1] Have each SCU send an image to make a connection with the laser imager.
[2] Select Configuration > DICOM SCP > SCP Configuration.
[3] When the SCP Configuration screen appears, click the Modality Preferences tab.
Note
The information for each entry in the SCU drop-down list includes, in order: IP Address and AE Title of the
SCU that will send the image, and AE Title of the destination.
The parameter values on the screen apply to the modality identified in the SCU list.
[4] At the top of the screen, select an SCU from the drop-down list.
[5] Is the information for the selected SCU correct?
Yes No
Perform Steps 4 and 5 for each SCU a. Click Modify.
in the list. b. Select the correct information from the drop-down
lists.
c. Click Save.
d. Perform Steps 4 and 5 for each SCU in the list.
[6] After the configuration of all SCUs is completed, continue with Checking Image Quality.
6-10 9G9002 2011-08-15

Checking Image Quality

[1] Ask the customer to send images from the modalities to the laser imager.
[2] Check for image skew. If necessary, adjust the optics assembly (see Imaging AssemblyStart Index Delay
Adjustment).
[3] Is the image quality acceptable to the customer?
Yes No
Advance to Editing the Service Continue with Step 4.
History Log.
[4] Click the Image Optimization tab on the SCP Configuration screen.
[5] At the top of the screen, select an SCU from the drop-down list.
Note
The information for each entry in the SCU drop-down list includes, in order: IP Address and AE Title of the SCU
that will send the image, and AE Title of the destination.
The parameter values on the screen apply to the modality identified in the SCU list.
Perform Image Optimization and Other Options for each SCU in the drop-down list.
[6] Click Modify.
[7] To change a parameter, type the new value or select it from the drop-down list.
Note
The value selected will be the default for this SCU.
The value in the list to the right of the parameter value indicates whether the value sent from the SCU is
overridden.
If you select Always Apply, the parameter on the screen overrides the parameter the SCU sends.
If you select No, the SCU parameter is applied. Normally, you should select No to allow the SCU to override
the default selected.
9G9002 2011-08-15 6-11

SERVICE MANUAL
[8] Click the Film and Image Options tab.
[9] Select or type the parameter values.
Note
The value selected will be the default for this SCU.
The value in the list to the right of the parameter value indicates whether the value sent from the SCU is
overridden.
If you select Always Apply, the parameter on the screen overrides the parameter the SCU sends.
If you select No, the SCU parameter is applied. Normally, you should selectNo to allow the SCU to override
the default selected.
[10] Click the Other Options tab.
[11] Select the parameter values.

[12] After you set the parameters for this SCU, perform the same procedures for each SCU identified in the SCU
connection window.
[13] Click Save.
[14] After you complete the configuration of all SCUs, continue with Editing the Service History Log.
6-12 9G9002 2011-08-15

Editing the Service History Log

[1] Select System Information > Service History.
[2] Click Add.
Note
The Date Time, Product Service Code, and your User Name and User ID for Secure Tunnel fields are filled in
automatically.
[3] Type data about the service performed in the remaining fields.
[4] Click Save.
9G9002 2011-08-15 6-13

SERVICE MANUAL
Backing Up and Restoring Configurations

Making a Configuration Backup
[1] Log on to the service tool (see Logging On to the Service Tool).
[2] Select Utilities > Backup/Restore.
[3] To make a backup of the configuration parameters to the hard drive, click the Backup tab.
[4] To download the backup data to your laptop computer:
(a) Click Download Backup.
(b) Click Save in the File Download window.
(c) Select a destination on your computer to save. If you want to change the name of the saved data file, type
a file name.
(d) Click Save to place the backup file in the selected destination.
[5] Log off from the service tool (see Logging Off the Service Tool).
6-14 9G9002 2011-08-15

Restoring the Configuration

[2] Select Utilities > Backup/Restore.
[3] Click the Restore tab.
[4] Select the type of information to be restored from the Restore Level drop-down list.
[5] Choose how you want to restore the backup data:
From flash drive Upload stored configuration data from laptop
Click Restore. a. Select the Upload Configuration File check box.
b. Click Select.
c. In the File Upload window, click Browse.
d. When the Choose File window displays, select the .bin file.
e. Click Open, and then click Upload.
Important
You must restart the imager from the service tool.
[6] Select Utilities > Session > Restart.
[7] Click Restart.
Wait for the imager to restart.
[8] If you are finished with the service tool:
(a) Disconnect the laptop computer from the imager.
(b) Install the top cover.
9G9002 2011-08-15 6-15

SERVICE MANUAL
Upgrading Software and Firmware

Updating a Portable Flash Drive with a New Version of System Software
Important
Energize your laptop computer before you insert the flash drive into the USB port.
[1] Energize your laptop computer.
[2] Insert the:
Portable flash drive into the USB port on your laptop computer.
Ghost CD into the CD-ROM drive of your laptop computer.
[3] Copy the software from the CD-ROM to the flash drive.
Note
The new version of system software on the CD-ROM will overwrite the old version on the flash drive.
[4] When the copy is complete, remove the flash drive and CD-ROM from your laptop computer.
6-16 9G9002 2011-08-15

Upgrading the Imager Flash Drive with a New Version of System Software Ghosting
Important
Save the backup file to your laptop computer.
[1] Make a backup of the configuration file for the imager (see Making a Configuration Backup).
[2] Close the film cartridge.
[3] De-energize the imager.
[4] Remove the back cover (see Adjustments and Replacements, Back cover).
[5] Install the portable flash drive that contains the ghost software into one of the USB ports on the DRE board.
Note
The USB ports are located behind the lower 2 network connections.
USB
Ports (4)
[6] Install the back cover, and then attach the power cord.
[7] Energize the imager to begin ghosting.
The imager beeps 3 times when ghosting has completed.
[8] After ghosting has completed, de-energize the imager.
[9] Remove the back cover, and then remove the portable flash drive.
[10] Install the back cover, and then attach the power cord.
[12] Do the microcontrollers need to be updated?
Yes No
a. Perform Upgrading the Firmware in Continue with Step 13.
the Microcontrollers
b. Continue with Step 13.
[13] Perform Restoring the Configuration.
9G9002 2011-08-15 6-17

SERVICE MANUAL
Upgrading the Firmware in the Microcontrollers
Important
You must perform this procedure when:
The imager is ghosted and there are changes for the microcontrollers
Condition code 20-156 is generated
[2] Select Diagnostics > Scripts.
[3] Select MicroUpdate_WithAutoRestart_ST.vbs from the Script Name drop-down list.

[4] Click Run.
Note
This procedure updates the microcontrollers as necessary and then restarts the imager. Be patient, as this process
could take approximately 10 minutes.
6-18 9G9002 2011-08-15

Publication History
Publication History
Publication
Revision ECO No. Changed Pages File Name Notes
Date
2011/08/15 30 N/A N/A 9G9002-A.pdf New Publication
Added a Note to the step [2].

2011/10/19 - - p. 1-13 A4A9YG220B_111019_Fix.pdf Edited the PDF with Acrobat by
KM.
A4A9YG220B_111019 I
SERVICE MANUAL
Konica Minolta Medical & Graphic, Inc.

1 Sakura-machi, Hino-shi, Tokyo 191-8511, JAPAN
Konica Minolta Medical & Graphic, Inc., 2011
KONICA MINOLTA and DRYPRO are trademarks of Konica Minolta Medical & Graphic, Inc.
Pub No. 9G9002

Rev 30
A4A9YG220B_111019_Fix
II A4A9YG220B_111019

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{ServiceManual}{Production}{Confidential}

Publication No. 9G9002

KONICA MINOLTA DRYPRO SIGMA Laser Imaging System

1. Installation Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

2011-08-15 9G9002 iii

Section 1: Installation Instructions

9G9002 2011-08-15 1-1

Completing the Mechanical Setup

Accessories Box Foam Assemblies

[3] Remove the side covers from the crate.

Lift Point Front Lift Point Rear

1-2 9G9002 2011-08-15

Checking the Accessories

Moving the Laser Imager

9G9002 2011-08-15 1-3

Moving the Shipping Brackets

Shipping Brackets reattached

1-4 9G9002 2011-08-15

[5] To move the front shipping bracket:

9G9002 2011-08-15 1-5

[10] Install the right cover.

[12] Close the film supply.

1-6 9G9002 2011-08-15

Connecting to Electrical Power

Power cord inlet labels and connectors

[3] Remove the power cord inlet label.

9G9002 2011-08-15 1-7

A countdown to zero (0) indicates

Inserting a Film Cartridge

Configuring the Laser Imager

Setting Up Your Computer to Communicate with the Laser Imager

9G9002 2011-08-15 1-9

Connecting Your Computer to the Laser Imager

[1] Remove the laser imager top cover.

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Configuring Site-Specific Information

[4] Select Wizards > Installation Assistant.

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[11] Click . The System Identification screen appears.

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Completing the Installation

[1] Connect the network cable to the:

Backing Up the System Configuration

Discarding Excess Material

Instructing the Operator

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Display Screen Web Portal Web Portal Message Action

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This page is intentionally blank.

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Section 2: Adjustments and Replacements

ProcessorDrum Temperature Adjustment

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140.0 mm (5.5 in.)

[3] Remove the back cover.

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[3] Click Modify.

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