Vitrifi’s Post

Did you know? 72% of customers are more likely to make online purchases if they can receive real-time answers to their questions... At Whistl, we're passionate about helping your business thrive in today's fast-paced digital landscape with our outsourced contact centre solutions. As we prepare for AW 2024, the demand for instant customer support via DMs and texting is skyrocketing, especially on mobile devices. 📱💬 Whistl offers bespoke support that seamlessly integrates with your operations, acting as an extension of your team. Our dedicated approach and advanced technologies ensure swift and effective customer interactions across all preferred channels. This autumn-winter season, let's collaborate to enhance your customer experience (CX). Partnering with Whistl means optimising your strategy, driving sales, and fostering lasting customer loyalty through exceptional real-time communication. 🌟💼 Ready to take your CX to the next level? Let's discuss how Whistl can tailor a solution that fits your unique business needs. 📞🔍 #CX #RealTimeCommunication #Outsourcing #CustomerEngagement #Ecommerce #BusinessGrowth #ReadyForPeak

📢 Partnership Announcement: Two global returns technology providers, Loop and ReBound, have announced a new partnership that will improve consumer experience and cut costs for retailers. Together, Loop and ReBound Returns are set to revolutionize the e-commerce journey, offering brands unparalleled value and innovation in returns management. By integrating Loop’s intuitive platform with ReBound’s advanced logistics, we empower businesses to streamline their post-purchase processes, reduce costs, and enhance customer satisfaction. This partnership is about more than efficiency; it's about enhancing the overall customer experience and transforming returns into opportunities for engagement and loyalty. 📰Get the complete story on this innovative collaboration: https://okt.to/rNbgI3 Stay tuned for more updates on how this collaboration will offer brands opportunities to elevate their returns experience! 🚀 #Partnership #Innovation #Ecommerce #ReturnsManagement

Great News!: Loop and ReBound have teamed up to enhance CX and reduce costs for retailers. Learn more about this innovative partnership and how it will transform returns management: https://okt.to/SwdoRk 🚀 #Partnership #Innovation #Ecommerce #ReturnsManagement

Discover the Next-Generation of EPOS technology which improves customer engagements, optimises operational processes, and enhances sales performance within the retail and hospitality industries. For more information just give us a call on 0800 358 5653 or email info@birminghamcash.co.uk #epossystem #hospitalityindustry #hospitality #retail #cashlesspayments #cashregister #CashlessTransactions #paymentoptions #paymentprocessing #StreamlineOperations

🚀 **Unlocking Value with Mobile Trade-In Programs: Key Performance Indicators (KPIs) to Track** 📱 As the mobile industry continues to evolve, trade-in programs have become a vital part of the ecosystem. They not only offer consumers a cost-effective way to upgrade their devices but also support sustainability by promoting the reuse and recycling of old phones. To ensure the success of these programs, it's crucial to monitor the right KPIs. Here are the top KPIs to keep an eye on: 1. **Trade-In Rate**: The percentage of total sales that include a trade-in. This KPI helps measure the adoption and popularity of the trade-in program among customers. 2. **Average Trade-In Value**: The average monetary value offered for traded-in devices. This helps assess the competitiveness of the trade-in offers and their attractiveness to customers. 3. **Customer Retention Rate**: The percentage of customers who trade in their devices and continue to stay with the brand. High retention rates indicate customer satisfaction and loyalty. 4. **Turnaround Time**: The average time it takes to process a trade-in from device submission to final evaluation. Faster turnaround times improve customer experience and operational efficiency. 5. **Refurbishment Rate**: The percentage of traded-in devices that are refurbished and resold. This KPI highlights the effectiveness of the refurbishment process and the program's contribution to sustainability. 6. **Resale Value Recovery**: The percentage of the trade-in value recovered through the resale of refurbished devices. This measures the financial efficiency of the trade-in program. 7. **Customer Satisfaction Score (CSAT)**: Feedback from customers regarding their trade-in experience. High satisfaction scores reflect a positive customer experience and program success. By focusing on these KPIs, companies can optimize their trade-in programs, drive customer satisfaction, and contribute to a more sustainable mobile industry. 🌿📈 #TradeIn #MobileIndustry #KPIs #CustomerSatisfaction #Sustainability #TechInnovation

Excellent customer interaction is the key to building brand loyalty.🤝 It's not merely about selling your products; it's about staying connected and interacting with your loyal customers.🔗 One innovative solution: Smart vending machines According to Digital Media Vending, smart vending machines fuel a 65% sales boost by increasing customer interactions. ✅ Smart vending machines are reshaping shopping experiences by adding personalisation and interacting with customers in a fun way. To learn more about how your D2C brand can boost customer engagement, visit https://ogmento.io/ #retail #d2c #d2cbrands #interactivevending #customerengagement #retailexperience #innovativetechnology #brandinteraction #smartvending #smartvendingmachines #OgmentO

💡Currys plc: Leveraging Service and Refurbished Items to Enhance Customer Loyalty Currys plc is an £11 billion omnichannel retailer of technology products and services from the UK. In this panel, their CEO Alex Baldock, interviewed by Joe Laszlo, shared that service has been a key strategy for Currys. He also discussed: ◾They have millions of customers in their repair area, and for the UK retailer, the recurring revenue and extending the life of products are crucial. As they sell electronics, which are expensive, offering the possibility of repairs helps customers make purchasing decisions. They are also selling more refurbished items. ◾Alex shares that they need to improve in selling services online, and even though service is important, there's still a lot of room for improvement. An important key for the retailer is a good dialogue between associates and consumers online. ◾In terms of loyalty, he explains that many people associate it with clubs. But the way he sees loyalty is, for example, customers who buy with credit accounts are 71% more likely to shop with them again. They offer flexible credit options to their customers. You can check more about it in the link in the comments. #currysplc #currysuk #alexbaldock #shoptalkeurope #shoptalkoffbounds #shoptalk

🚀 National Customer Service Week: Effective Service Leadership 🚀 On Day 3 of National Customer Service Week, we’re thinking about Effective Service Leadership and the positive impact that getting this right has for our people, clients and customers. We know that strong leadership is the foundation for driving innovation, building loyalty and achieving growth toward lasting success. At The ESP Group we champion teams who strive to lead in all we do, from delivering unrivalled customer experience, to providing tailored customer service solutions for our clients and creating a culture of opportunity for continuous development for our people. We see how our leaders shape our organisation’s culture; leading with passion, empathy, integrity, direction and the drive to motivate others to recognise and achieve their potential. We see how our hands-on approach fosters successful, long term client partnerships based on open, meaningful communication and transparency for quality of service every time. We see how these crucial building blocks enable us to work together to not only meet but surpass the ever-evolving customer expectation. At The ESP Group we are a committed and experienced service leader and can support you to deliver quality for your customer every time – contact us to find out how we can deliver for you. #espgroup #lifemadesimple #NCSW #EffectiveServiceLeadership #instituteofcustomerservice #cx #customerservice #bespokecx #contactcentre #omnichannel

Step into the future of telecoms with Rolf Nafziger, as he unveils our newest cutting-edge digital wholesale portfolio! Learn how we’re revolutionizing customer experience like never before! #DigitalWholesale #CustomerExperience #ConnectingTomorrow

Upselling isn't just about increasing transactions; it's about adding value for customers and retailers alike. In today's retail landscape, upselling is key for boosting revenue and enhancing customer satisfaction. Excited to share this our most recent blog post on "The Power of Upselling Through Technology!" Read more here ⤵ https://lnkd.in/gVemwx2R #retail #technology