José Roberto Islas’ Post

In the manufacturing sector, the challenge of showcasing extensive product portfolios is well-recognised, especially when physical distribution is impractical due to size and logistics. By leveraging virtual platforms, products can be presented more efficiently and interactively, opening up new avenues for customer engagement. This shift is not just about convenience; it's a strategic move to stay ahead. —xXx— #tradeshow #exhibition #industry50 #manufacturing #digitalconference #virtualmeeting

Understanding Consumer Behaviour and Movement Through Mobile Devices - A Tekenlight Case Study Problem: Tracking customer behaviour and movement in crowded places like shopping malls, campuses, and airports is challenging, especially for collecting mobile phone traffic data. Approach: We addressed this challenge by installing Wi-Fi routers at customer locations to capture the IMEI numbers of connected mobile phones. This approach provided a straightforward method to monitor customer movement and behaviour. Solution: Our solution involves Wi-Fi routers that capture IMEI numbers, allowing businesses to track customer movement, concentration, and footfall. This data provides insights into customer behaviour, such as entry and exit numbers, device concentration in specific areas, and footfall trends. These insights help businesses optimise operations, improve marketing strategies, and enhance customer services. Results: By leveraging our solution, businesses can make data-driven decisions, leading to increased customer satisfaction and improved business outcomes. Check out the case study in detail along with our other case studies - https://lnkd.in/gprDkQmD

There is no right time than now for small and medium retailers to embrace digital transformation strategies to ensure growth in their retail business. A digital transformation strategy is the approach to remodelling your business to incorporate and leverage digital technology tools across appropriate facets to achieve everything from greater sustainability, efficiency, reliability, trust and collaboration to improve your services or products delivery speed and customer satisfaction.

Imagine having a virtual replica of your entire supply chain that accurately reflects its every move, bottleneck, and opportunity for optimization; that's the power of digital twinning. In this blog post, we explore the transformative impact of digital twinning, from reducing costs and enhancing efficiency to improving sustainability and customer satisfaction https://lnkd.in/dSYj-heU #sustainability #supplychain #techinsights

With the onset of the communication and information technology era, telecom companies believed that they could win large segments of customers amidst fierce competition with their peers by making offers to reduce the price of mobile minutes. Their concept then developed with the spread of internet and social media, so telecom companies turned to making offers on consumer consumption, megabytes and free browsing. Now, after resorting to international research companies, service providers have discovered that the matter has become different for acquiring customers and maintaining their loyalty which is constantly gained through: 1- Understanding Customer Expectations 2- Delivering Omni Channel Engagement experiences 3- Personalizing Customer Experience Engagement 4- Customizing Service Offerings 5- Reaching out to unhappy Customers 6- Proactive Problem Resolution For this, telecom solutions have emerged instrumental tools, enabling organizations to tailor their services to the unique needs and preferences of individual customers. This level of customization not only improves the overall customer satisfaction, but also establishes a foundation for long-lasting loyalty, making the customer no.1 marketeer for the service provider. Contact SIGMA for innovative telecom solutions that enhance your journey for a superior customer experience!🌐✨ #SIGMA_EMEA #TelecomSolutions #CustomerExperience #CustomerSatisfaction

Its that exciting time of year again were we focus in on plans for the start of the next FY. I am looking forward to getting our teams closer to the customer and driving forward initiatives that support their voice, propelling us toward greater innovation, excellence, and customer satisfaction. In our dynamic industry, where innovation and precision are paramount, listening to our customers isn't just a strategy; it's a necessity. Here's why: 1. Insightful Feedback: Our customers provide invaluable insights into their needs, preferences, and pain points. By actively listening, we gain a deeper understanding of how to enhance their experience and tailor our solutions to exceed expectations. 2. Driving Innovation: Every suggestion, critique, and accolade fuels our commitment to innovation. By heeding the voice of our customers, we continually evolve our offerings, ensuring they remain at the forefront of technological advancement. 3. Building Trust and Loyalty: By actively engaging with our customers and implementing their feedback, we foster trust and loyalty. We can create mutually beneficial connection between industrial customers and suppliers. 4. Staying Ahead of the Curve: In a rapidly evolving industry, staying ahead of the curve is essential. By incorporating the customer voice into our strategic planning, we anticipate market trends and proactively adapt to meet changing demands. Solving customer problems and providing new product and service solutions. #CustomerVoice #Industrialsuppliers #Omnichannel #Engineering #Innovation

Looking at buying a call centre solution for your business? Or perhaps upgrading your existing one? This article provides the essential steps for finding the right call centre solution tailored for your business to enhance customer service and operational efficiency. Check out our insights to make an informed choice and set your customer service apart. Read the Guide: https://lnkd.in/dGdbUYNy #CustomerService #CallCentreSolutions #WhichVoIP

Is it really all about the best service at the cheapest price? In an era where every penny counts, one might assume that price is the ultimate deciding factor for consumers. However, a study by the UK Institute of Customer Services paints a different picture. Their research, covering 10,000 consumers across 13 sectors, reveals a nuanced consumer landscape: 23% of customers prioritise superior service enough to pay a higher price. 62% seek a reasonable balance between price and service quality. Only 15% are willing to compromise service quality for the cheapest deals. These insights reveal that while competitive pricing is crucial, the majority of consumers still value quality service and are prepared to pay for it. Offering exceptional service not only attracts but also retains customers, distinguishing your business in a price-sensitive market. But how can you be sure you’re truly delivering what customers want? For deeper insights into transforming customer relationships and leveraging these trends to your advantage, schedule a call with us today. https://lnkd.in/eUb9igVV . . #CustomerExperience #CustomerService #CX #CustomerInsights #PromisingOutcomes #CompetitivePricing

Is it really all about the best service at the cheapest price? In an era where every penny counts, one might assume that price is the ultimate deciding factor for consumers. However, a study by the UK Institute of Customer Services paints a different picture. Their research, covering 10,000 consumers across 13 sectors, reveals a nuanced consumer landscape: 23% of customers prioritise superior service enough to pay a higher price. 62% seek a reasonable balance between price and service quality. Only 15% are willing to compromise service quality for the cheapest deals. These insights reveal that while competitive pricing is crucial, the majority of consumers still value quality service and are prepared to pay for it. Offering exceptional service not only attracts but also retains customers, distinguishing your business in a price-sensitive market. But how can you be sure you’re truly delivering what customers want? For deeper insights into transforming customer relationships and leveraging these trends to your advantage, schedule a call with us today. https://lnkd.in/gm7pDYrt . . #CustomerExperience #CustomerService #CX #CustomerInsights #PromisingOutcomes #CompetitivePricing

Is it really all about the best service at the cheapest price? In an era where every penny counts, one might assume that price is the ultimate deciding factor for consumers. However, a study by the UK Institute of Customer Services paints a different picture. Their research, covering 10,000 consumers across 13 sectors, reveals a nuanced consumer landscape: 23% of customers prioritise superior service enough to pay a higher price. 62% seek a reasonable balance between price and service quality. Only 15% are willing to compromise service quality for the cheapest deals. These insights reveal that while competitive pricing is crucial, the majority of consumers still value quality service and are prepared to pay for it. Offering exceptional service not only attracts but also retains customers, distinguishing your business in a price-sensitive market. But how can you be sure you’re truly delivering what customers want? For deeper insights into transforming customer relationships and leveraging these trends to your advantage, schedule a call with us today. https://lnkd.in/eqt7iumK . . #CustomerExperience #CustomerService #CX #CustomerInsights #PromisingOutcomes #CompetitivePricing