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Limited view of customers, increase of unnecessary costs, and disjointed customer experiences are just a few telltale signs that your retail organisation is struggling with silos! Keen to discover how you can deal with this? Check out the latest article by my colleagues at Zühlke Group to find out!

In collaboration with Retail TouchPoints, our latest report dives into how leading retail brands are redefining the post-purchase experience to build lasting loyalty. Discover actionable insights on: ✅ The evolving expectations of modern shoppers ✅ The importance of transparent communication ✅ Optimizing returns for retention Ready to transform your customer journey? Download the full report and gain key strategies to turn buyers into lifelong advocates. 📥 https://lnkd.in/eEs-HS3J #RetailInnovation #CustomerExperience #PostPurchase #Loyalty

Curious about GAINS' position in the latest Gartner Magic Quadrant for Supply Chain Planning Solutions? Our inclusion as a Visionary speaks volumes about our commitment to innovation and customer satisfaction. Explore the report to see why companies trust us for their supply chain optimization needs! #SupplyChainOptimization #Gartner #GartnerMQ #Visionary

Curious about GAINS' position in the latest Gartner Magic Quadrant for Supply Chain Planning Solutions? Our inclusion as a Visionary speaks volumes about our commitment to innovation and customer satisfaction. Explore the report to see why companies trust us for their supply chain optimization needs! #SupplyChainOptimization #Gartner #GartnerMQ #Visionary

Retailers - have you registered for IMRG Delivery Connect Virtual 2024? 🕧 - https://lnkd.in/eUYqkMNn In just one week, IMRG will be hosting Delivery Connect Virtual - designed to help retailers stay abreast of the latest trends and developments in online delivery, ultimately enhancing customer satisfaction and drive business growth. Participants can anticipate data-driven insights, strategic direction, and ample opportunities for networking, here’s your key takeaways:   🛍️ Gain insights into shoppers' evolving expectations regarding delivery   📦 Discover the latest trends and opportunities in the delivery landscape   🔍 Dive into analysis of 300 retail sites revealing un-seen delivery insight   🌟 Improve customer satisfaction at every crucial stage of the journey   🔄 Discover alternative delivery options to improve customer experience You don't want to miss this! Register now 👇 #DeliveryInnovation #CustomerSatisfaction #retailers #customerjourney #ecommerceevent #upskill #virtualevents

Kara Sahota at Yotpo has just led a superb panel discussion at todays Digital Retail Summit in Melbourne focusing on “Beyond the discount model & exploring approaches to driving customer engagement & retention” The conversation was rich with insights on how brands can elevate their customer relationships without solely focusing on discounts. Here are a few key takeaways: 🌟Timing is everything- effective communication at the right moment can significantly enhance customer experiences. Great to hear some strategies for reaching customers when they are most receptive, leading to deeper connections & increased loyalty 🌟Loyalty programs are evolving! Creating genuine emotional connections with customers that go beyond transactional rewards is an imperative shift 🌟Measuring success: Understanding & Optimizing touch points across the customer journey is essential. Metrics & analytics can guide us in refining the approach A huge thanks to our panelists for for sharing the expertise & insights 👏 -Tyler House, Head eCommerce, Bellroy -Vera Skocic, Head Customer Strategy, Techtronic Industries - TTI -Michaela Michaut, Head Customer Aquisition, Cotton On Group -Roz Travers-Hucker, Head Marketing, Canningvale Australia Pty Ltd #DigitalRetail #CustomerEngagement #Loyalty #Retention #CX #CustomerJourneys #CustomerInsights

Limited view of customers, increase of unnecessary costs, and disjointed customer experiences are just a few telltale signs that your retail organisation is struggling with silos! Keen to discover how you can deal with this? Check out the latest article by my colleagues at Zühlke Group to find out!

Limited view of customers, increase of unnecessary costs, and disjointed customer experiences are just a few telltale signs that your retail organisation is struggling with silos! Keen to discover how you can deal with this? Check out the latest article by my colleagues at Zühlke Group to find out!

Its that exciting time of year again were we focus in on plans for the start of the next FY. I am looking forward to getting our teams closer to the customer and driving forward initiatives that support their voice, propelling us toward greater innovation, excellence, and customer satisfaction. In our dynamic industry, where innovation and precision are paramount, listening to our customers isn't just a strategy; it's a necessity. Here's why: 1. Insightful Feedback: Our customers provide invaluable insights into their needs, preferences, and pain points. By actively listening, we gain a deeper understanding of how to enhance their experience and tailor our solutions to exceed expectations. 2. Driving Innovation: Every suggestion, critique, and accolade fuels our commitment to innovation. By heeding the voice of our customers, we continually evolve our offerings, ensuring they remain at the forefront of technological advancement. 3. Building Trust and Loyalty: By actively engaging with our customers and implementing their feedback, we foster trust and loyalty. We can create mutually beneficial connection between industrial customers and suppliers. 4. Staying Ahead of the Curve: In a rapidly evolving industry, staying ahead of the curve is essential. By incorporating the customer voice into our strategic planning, we anticipate market trends and proactively adapt to meet changing demands. Solving customer problems and providing new product and service solutions. #CustomerVoice #Industrialsuppliers #Omnichannel #Engineering #Innovation

Limited view of customers, increase of unnecessary costs, and disjointed customer experiences are just a few telltale signs that your retail organisation is struggling with silos! Keen to discover how you can deal with this? Check out the latest article by my colleagues at @Zühlke Group to find out!