The Success League’s Post

🚀 Are you a Customer Success Manager looking to boost your career? Look no further! Our upcoming 5-class training series, CSM Essentials, is designed to give you the tools you need to deliver outstanding customer outcomes and enhance both retention and growth. What You'll Learn - 🚚 Delivering the Customer Experience: Master the customer journey to guide clients to value, retention, and growth. ⚽ Kicking Off the Relationship: Nail the Sales Handoff to Onboarding while managing both business and technology tracks. 📊 Conducting Strategic Business Reviews: Learn to deliver impactful reviews with data-driven storytelling. 🚦Managing Customer Health & Risk: Build health scoring systems, identify risks, and develop risk mitigation playbooks. ⚖ Balancing the Workload: Prioritize your time for maximum customer and career impact. The 5 live, expert-led, 60-minute weekly sessions run on Thursdays at 9am Pacific from October 10th - November 7th. Join us now while there are still spaces available. Don’t miss out on this opportunity to level up! #CustomerSuccess #CSMTraining #ProfessionalDevelopment

🚀 Exciting News! 🚀 I’m thrilled to share that I’ve just achieved my Success Hacker Level 1 certification! 🎉This certification has been an incredible journey, diving deep into the world of customer success and mastering essential strategies to drive impactful results. From advanced customer engagement techniques to effective lifecycle management, I’ve gained valuable insights into optimizing customer experiences and fostering long-lasting relationships. Here’s what I’ve learned: Customer Journey Mapping: Crafting personalized experiences and identifying key touchpoints. Data-Driven Decision-Making: Leveraging analytics to refine strategies and drive success. Proactive Problem-Solving: Addressing potential issues before they escalate. I’m excited to bring this new knowledge into my work and explore new opportunities where I can apply these skills to make a significant difference. Whether it’s enhancing customer satisfaction, leading teams, or driving growth, I’m eager to connect with like-minded professionals and explore how we can collaborate. A big thank you to everyone who has supported me on this journey. Here’s to new challenges and achievements ahead! 🚀✨#CustomerSuccess #Certification #SuccessHacker #ProfessionalGrowth #NewOpportunities

🚀 Excited to share a new milestone in my professional development! 🚀   I’m proud to have earned the Level 4 Customer Success Manager Certification (CCSM)🎓 This advanced certification deepened my understanding of the key strategies top professionals use to drive expansion and renewals, while addressing the everyday challenges that come with fostering customer success. With this training, I’ve strengthened my ability to deliver even greater value to both my customers and team by:   📚 Mastering Storytelling for Customer Success 🗓 Improving Time Management to Prioritize Customer Needs 🤝 Sharpening Negotiation Skills 📈 Leveraging NPS for CX Innovation 🎯 Driving Outcomes with Outcome-Based Selling ⚡ Turning Around Ailing Accounts   As an Engagement Manager, I’m committed to continuous learning to ensure I'm always delivering the highest level of service and success for our customers and organization. This certification equips me with the tools to continue building stronger customer relationships and achieving impactful results.   #CustomerSuccess #ProfessionalDevelopment #CSMCertification #CustomerExperience #EngagementManager #ContinuousLearning #CustomerValue #CustomerRetention #BusinessGrowth

I am ecstatic to share that I've completed 5 thrilling courses including Advanced Concepts and Strategic Management courses in Customer Success Management with CustomerSuccessU.org These courses took my understanding of customer success to the next level, equipping me with cutting-edge strategies and expertise to drive long-term growth and satisfaction. I gained valuable insights into: - Advanced metrics and analytics - Strategic planning and execution - Change management and leadership - Customer journey mapping and optimization Huge thanks to the CustomerSuccessU.org team for their exceptional guidance and support throughout my learning journey! If you're looking to elevate your customer success skills and stay ahead of the curve, I highly recommend their courses. #CustomerSuccess #CustomerSuccessManagement #AdvancedConcepts #StrategicManagement #CustomerSuccessU #CSM #ProfessionalDevelopment

Super excited to share that I've just wrapped up the "Customer Success Management Fundamentals" course! 🎉 This adventure into learning shed light on the crucial role of Customer Success Management (CSM) in driving up sales revenues and profits 📈. Got to explore the ins and outs of CSM, its relevance in different scenarios, and the 14 key principles that underpin successful customer success strategies. 💡 #CustomerSuccess #CSM #LearningJourney #BusinessImpact #SalesAndProfits #ProfessionalGrowth

🚀 Transform Your Career with CSM Essentials Certification! Are you an aspiring Customer Success Manager? Our CSM Essentials Certification Course is your key to success! For a limited time, enjoy special pricing: 🔹 Basic: $92 (was $197) 🔹 Comprehensive: $138 (was $412) What’s in it for you? ✨ Affordable yet comprehensive training ✨ Certification to boost your CV ✨ Expert-led courses with structured learning ✨ Development of both technical and soft skills Elevate your career with knowledge from industry veterans and a recognized certification. Don’t miss out! https://lnkd.in/gEMKp-ee #CustomerSuccess #CCSMP #ProfessionalDevelopment

If you’re in the early stages of your customer success career, or looking to move into the field Here are three invaluable resources and tips that helped me when I first started out: 🏆  Written Resources Reading books and other written materials has been key to my development. They have given me a detailed overview of customer success principles and helped me to build out our own customer success playbook with proven strategies that work. One of the books that I found to be most useful was “Customer Success” by Nick Mehta which highlights the significance of CS as the backbone of any thriving business and showcases the importance of driving growth and customer loyalty. 🏆  Advice from other CSMs in the industry For anyone starting a new role in Customer Success, I can’t recommend enough that you reach out to others who have been on the same journey as you. It’ll be instrumental when it comes to those first few months and finding your feet. I did that in the first six month and soon found myself in a position where I could offer others advice, discuss market insights and bounce customer success ideas off too. 🏆 Certified Courses When I was completely new to Customer Success, I started out with a Level 1 Course that covered the fundamentals and gave me a baseline understanding of key concepts and best practices. I’ve since moved on to the Level 2 which expands on these further. The courses that I’ve been working through are the ones from SuccessCOACHING but you can also sign up to Pulse Academy by Gainsight. #customersuccess #csm #professionaldevelopment

🎓 Excited to Share that I've just Earned My Customer Success Management accreditation! 🚀💼 It's been an incredible journey diving deep into strategies for driving client success and building lasting relationships. I'm now armed with the latest tools, techniques, and insights to elevate our customer experience to new heights. Let's continue to innovate, empower, and exceed expectations together! 💪🔥 #CustomerSuccess #TrainingComplete #ReadytoExcel

My journey in the Customer Success Manager (CSM) course equipped me with invaluable skills and knowledge. Mastering the Art of Listening: I honed my listening skills, focusing on active listening techniques to truly grasp customer needs and concerns. Data-Driven Decisions: We delved into advanced CSM metrics, emphasizing the importance of tracking key performance indicators (KPIs) and customer success metrics to make data-driven decisions. Crafting Effective Customer Success Plans: The course explored advanced concepts, core principles, and essential elements for crafting powerful customer success plans. Championing Customer Success Internally: We discussed fostering internal customer advocacy, emphasizing cross-functional teamwork and overcoming challenges in securing internal buy-in. Leadership and Growth: The course culminated in exploring leadership development, professional development opportunities, and the power of networking and community engagement for CSMs. These comprehensive topics empower CSMs to be proactive and impactful in their roles, driving exceptional customer success and satisfaction. Thank you, CCSS CustomerSuccessU.org! #CSM #CustomerSuccessU #CustomerSuccess #SelfImprovement

🚀 I recently completed the "𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗙𝘂𝗻𝗱𝗮𝗺𝗲𝗻𝘁𝗮𝗹𝘀" course on LinkedIn Learning, and it has been a game-changer for my professional growth. This course, taught by Rick Adams dives deep into the essentials of Customer Success Management (CSM) and its significance in today's business landscape. Key Benefits and Learnings: 💡Understanding CSM: The course provides a comprehensive overview of what Customer Success Management is and why it's crucial for businesses. It highlights how CSM can drive increased sales revenues and profitability by ensuring customer satisfaction and loyalty. 📜14 Tenets of Customer Success: One of the standout features of the course is the detailed exploration of the 14 guiding principles of customer success. These tenets cover everything from building trust with customers to effectively managing customer relationships and identifying new opportunities for growth. 🔧Practical Applications: The course emphasizes the real-world application of CSM principles. It discusses how CSM fits into various business models and the importance of collaboration between Customer Success Managers and Account Managers to identify and meet customer needs. 🌟 Enhanced Skills: By reflecting on the 14 tenets, I was able to assess my own skills and identify areas for improvement. This self-reflection is crucial for anyone looking to excel in the field of Customer Success Management. Whether you're new to CSM or looking to refine your skills, this course offers valuable insights and practical knowledge that can help you succeed in your role. I highly recommend it to anyone in the IT Services and IT Consulting industry looking to enhance their customer success strategies. #CustomerSuccess #LinkedInLearning #ProfessionalGrowth #CSM