Lauren Martin’s Post

🚀 Are you a Customer Success Manager looking to boost your career? Look no further! Our upcoming 5-class training series, CSM Essentials, is designed to give you the tools you need to deliver outstanding customer outcomes and enhance both retention and growth. What You'll Learn - 🚚 Delivering the Customer Experience: Master the customer journey to guide clients to value, retention, and growth. ⚽ Kicking Off the Relationship: Nail the Sales Handoff to Onboarding while managing both business and technology tracks. 📊 Conducting Strategic Business Reviews: Learn to deliver impactful reviews with data-driven storytelling. 🚦Managing Customer Health & Risk: Build health scoring systems, identify risks, and develop risk mitigation playbooks. ⚖ Balancing the Workload: Prioritize your time for maximum customer and career impact. The 5 live, expert-led, 60-minute weekly sessions run on Thursdays at 9am Pacific from October 10th - November 7th. Join us now while there are still spaces available. Don’t miss out on this opportunity to level up! #CustomerSuccess #CSMTraining #ProfessionalDevelopment

🎉I'm thrilled to announce that I've earned the Certified Customer Success Specialist (CCSS) certification from CustomerSuccessU.org! 🥰🎓 This achievement follows a comprehensive learning path that has profoundly shaped my approach to customer success: 📚Fundamentals: I started with the basics, gaining a solid understanding of customer success principles and best practices. 🔍• Advanced Concepts: Expanded my knowledge on advanced strategies, addressing complex customer needs and driving value effectively. 📈Strategic Management: Learned how to align customer success strategies with business goals, ensuring long-term growth and satisfaction. 🚀Career Advancement: Acquired tools and insights for advancing my career, focusing on both personal and professional development. 🎓Master Class: Deepened my knowledge with cutting-edge techniques and industry trends, providing a competitive edge. 🎖🎓Certified Customer Success Specialist (CCSS): Synthesized all my learning to become a certified specialist, ready to make an impactful difference. A special thank you to Elizabeth Russell, CCSS for her inspiring leadership. Your dedication to advancing customer success is truly remarkable. #CustomersuccessU #Growth #Grateful #CareerGrowth #CustomerService #CustomerSuccess #CareerDevelopment #ProfessionalDevelopment #Customer #CustomerSatisfaction #CCSS

🚀 Transform Your Career with CSM Essentials Certification! Are you an aspiring Customer Success Manager? Our CSM Essentials Certification Course is your key to success! For a limited time, enjoy special pricing: 🔹 Basic: $92 (was $197) 🔹 Comprehensive: $138 (was $412) What’s in it for you? ✨ Affordable yet comprehensive training ✨ Certification to boost your CV ✨ Expert-led courses with structured learning ✨ Development of both technical and soft skills Elevate your career with knowledge from industry veterans and a recognized certification. Don’t miss out! https://lnkd.in/gEMKp-ee #CustomerSuccess #CCSMP #ProfessionalDevelopment

Happy to announce that I have officially earned my Certified Customer Success Specialist (CCSS) certification! This journey has equipped me with invaluable insights that have deepened my understanding of customer success strategies and enhanced my ability to deliver exceptional value to clients. Here is to embracing continuous learning and new opportunities ahead! 🎉 #CustomerSuccess #CCSS #ProfessionalDevelopment

Amidst navigating changes both at work and home (father of a newborn), I am thrilled to share a milestone in my career journey as a Customer Success Manager. I have achieved the highest level of Customer Success Management certification from SuccessCoaching. This accomplishment underscores my unwavering dedication to professional growth and excellence in the Customer Success domain. Customer Success curates the best of my past experience in Project Management, Consulting, Data Analytics, Marketing/Sales Ops, and Renewal Sales. Check out my success journey so far: Certified Customer Success Manager (CCSM) Level 5 from SuccessCOACHING! #CustomerSuccess #ProfessionalDevelopment #ContinuousLearning

Dear #CCO, Despite the pivotal role they play, CSM professionals often face significant challenges. One of the most pressing issues is the lack of comprehensive training and ongoing education. Many CSM teams are left to navigate complex customer interactions and evolving product landscapes with minimal guidance or support. This not only hampers their effectiveness but also jeopardizes the overall success of your business. To truly unlock the full potential of your Customer Success teams, I urge you to prioritize investment in training and education initiatives. This includes providing access to relevant resources, such as workshops, certifications, and mentorship programs, as well as fostering a culture of continuous learning within your organization. By doing so, you not only empower your CSM teams to deliver exceptional results but also position your company for long-term success in an increasingly customer-centric market. Until next time, share what you are doing. What's working for you and what's not working? ……………………………………. PS: Wanna become better at customer success - retain, grow and help your customer, visit--> https://successguardian.in #customersuccess #customerretention

🚀 Exciting News! 🚀 I’m thrilled to share that I’ve just achieved my Success Hacker Level 1 certification! 🎉This certification has been an incredible journey, diving deep into the world of customer success and mastering essential strategies to drive impactful results. From advanced customer engagement techniques to effective lifecycle management, I’ve gained valuable insights into optimizing customer experiences and fostering long-lasting relationships. Here’s what I’ve learned: Customer Journey Mapping: Crafting personalized experiences and identifying key touchpoints. Data-Driven Decision-Making: Leveraging analytics to refine strategies and drive success. Proactive Problem-Solving: Addressing potential issues before they escalate. I’m excited to bring this new knowledge into my work and explore new opportunities where I can apply these skills to make a significant difference. Whether it’s enhancing customer satisfaction, leading teams, or driving growth, I’m eager to connect with like-minded professionals and explore how we can collaborate. A big thank you to everyone who has supported me on this journey. Here’s to new challenges and achievements ahead! 🚀✨#CustomerSuccess #Certification #SuccessHacker #ProfessionalGrowth #NewOpportunities

I’ve officially earned my Customer Success Manager (CSM) Certification from SuccessHACKER! This certification has deepened my understanding of customer success strategies, best practices, and how to deliver exceptional value to customers. I'm thrilled to apply these skills to drive outcomes, foster relationships, and contribute to organizational growth.#CustomerSuccess #GrowthMindset #CSM

Super excited to share that I've just wrapped up the "Customer Success Management Fundamentals" course! 🎉 This adventure into learning shed light on the crucial role of Customer Success Management (CSM) in driving up sales revenues and profits 📈. Got to explore the ins and outs of CSM, its relevance in different scenarios, and the 14 key principles that underpin successful customer success strategies. 💡 #CustomerSuccess #CSM #LearningJourney #BusinessImpact #SalesAndProfits #ProfessionalGrowth

Certified Customer Success Specialist (CCSS): Achievement Unlocked! 🎉 The journey to becoming a Certified Customer Success Specialist was nothing short of amazing! Each certification course was like leveling up in a game, equipping me with skills to champion customer success—even in the dynamic world of IT. Here’s how I powered through each milestone: 🎓 Customer Success Fundamentals – The perfect warm-up! This course laid the foundation for understanding customer needs and fostering meaningful relationships. 📈 Customer Success Advanced Concepts – Time to dig deeper! I learned how to track the right metrics and design success plans that truly make a difference for customers. 🔑 Customer Success Advanced Concepts (Second Level) – Unlocked even more insights! Internal advocacy, cross-functional teamwork, and solving challenges with collaboration became my new superpowers. 🚀 Customer Success Career Advancement – This one was all about looking ahead: mastering leadership skills, networking effectively, and preparing for the next step in the customer success journey. 🎯 Customer Success Master Class – The grand finale! Combining all the concepts, strategies, and lessons, I learned how to drive proactive customer success and satisfaction like a true expert. This program reinforced my passion for helping customers succeed by bridging technical expertise with a customer-first mindset. Huge thanks to Rodney Teat, CCSS, Vickie Victor, CCSS and CustomerSuccessU.org for this incredible opportunity! Onward to creating even greater success stories! 🙌 #CustomerSuccess #CCSS #CustomerCentricity #ITSupport #AchievementUnlocked