Stewart Townsend’s Post

We're thrilled to share that our friends at CallTower have conducted an in-depth review of our AI Customer Engagement solution, on Microsoft's Marketplace blog. Here are the key takeaways: ✅ Intuitive & Quick Deployment ✅ AI-Enabled ✅ Empowering Organizations ✅ Exceptional Support: ✅ 5-star rating 🔍 Dive deeper into CallTower's review and discover how Solgari can revolutionise your customer engagement strategies. Read the full review here: https://lnkd.in/evcKqTpX #Solgari #CustomerEngagement #AI #MicrosoftTeams #DigitalTransformation

“Customers have limited time to engage brands, search for products, or address issues, and AI has increased customers’ expectations of what constitutes delightful experiences and great service.” — Isaac Sacolick Advancements in AI aren’t just about automation, we can also predict a broader range of potential challenges and proactively resolve them, transforming customer engagement and boosting loyalty. Find insights from me and others on enhancing customer retention with AI in CIO Online: https://lnkd.in/gptZ2qaC

Generative AI is changing the way businesses engage with their customers, allowing for more personalized and efficient service than ever before. One bold claim made in the article discusses how organizations leveraging this technology can massively enhance customer satisfaction and loyalty. It’s fascinating to see how AI can shift the balance in customer engagement strategies. What are your thoughts? Do you believe generative AI will redefine customer relationships in the near future, or are the old methods still relevant? Let's hear your opinions! 💬🤔 https://lnkd.in/gDrqQGVZ

Tired of one-size-fits-all customer strategies? → It's time to tailor your approach with AI's personalized insights. For startups and SMBs, this isn't just an innovation – it's a revolution. You strive to understand your customers better, but traditional methods aren’t cutting it. → Customer data is scattered → Interactions feel impersonal → You’re losing touch with the very people who drive your business Sound familiar? AI isn’t just about automation. It’s about creating deeper, more meaningful connections with your customers. Here’s how AI can transform your customer relationships: 1) Personalized Experiences: → AI can analyze vast amounts of data to provide insights into customer preferences and behaviors → This enables you to tailor your interactions, offering personalized experiences that resonate deeply with your audience 2) Proactive Engagement: → With AI, you can anticipate customer needs before they even arise → Predictive analytics allows you to engage customers at the right time with the right message, increasing satisfaction and loyalty 3) Efficient Customer Support: → AI-powered chatbots and virtual assistants can handle routine inquiries 24/7, ensuring your customers receive timely support → This frees up your team to focus on more complex issues, enhancing overall service quality 4) Data-Driven Decisions: → AI helps you make sense of customer data, uncovering trends and insights that inform strategic decisions → This data-driven approach ensures your strategies align with customer needs and preferences The result? → Increase in customer satisfaction → Boost in retention rates How are you redefining your customer experiences? ________ P.S. Need help with your Digital Transformation journey? Check out my featured section to set up a 1:1 Call. P.P.S. I post daily at 7.15 am ET. Like this? Please Repost ♻️ so the community can benefit.

🚀 Explore the game-changing impact of Generative AI in Customer Success! Discover 10 innovative ways businesses leverage this tech for unparalleled customer satisfaction and retention. 💡 #CustomerSuccess #GenerativeAI #customerexperience #Voc https://lnkd.in/gA7ybU-j

In the ever-evolving digital landscape, businesses are on a relentless quest to enhance customer engagement and satisfaction. Enter artificial intelligence-a game changer transforming how companies interact with their customers. Read more: https://lnkd.in/dHQXaZXf

Are you frustrated by customers leaving, and you wish there was something you could do to engage them proactively? 🤔 Thanks to Generative AI-powered Conversation Intelligence, you can identify customers at risk early on and put processes in place to proactively improve customer experiences, enhance service quality, and reduce customer churn. John Matthew Ortiz at MiaRec explores several different ways how you can use AI Insights to drastically reduce customer churn. Read the full blog here 👉 https://lnkd.in/ea9ZJhZK #AI #ContactCentres #CX

Highlights of Gen AI in Customer Resolution via Asapp.com 1.33 minute Video News Story below  plus both Video and Audio News Story available on ChannelPartner.TV the largest video AI news network with more than 2,500+ videos. CUSTOMER EXPERIENCE NEWS - Instead of constantly robo calling and emailing and texting driving people crazy !  And, with callers stuck in endless "options" and phone tree dead ends and voice mail jail, or voice recognition systems that don't recognize anything.  Engage with them WHEN they want to talk to you, that is faster, easier and a much nicer way.  Get Omnicomms a simple solution where website visitors, simply Tap CallU and enter their number.  You get a CallU call or SMS request or and with one-touch call or text them back. Customer review - "This is real triple-play benefit to customers and a must-have for every website." D.P. CEO Details and more here:  https://lnkd.in/gu7X4tjn NETWORKING NEWS - “Your Network is Your Networth” - “Your market solutions, thought leadership and company value are measured by the number of LinkedIn followers you have and your customers, investors, press and others are looking for your LinkedIn Profile even when you are talking to them." D.P. CEO - Here are options to accelerate your presence: https://lnkd.in/gJURXnks AI NEWS - ChannelPartner.TV Announces Acceleration of CrossTalk Ultra AI Video Network Platform now with IQueue Teams Customer “Live” website with Omnicomms DoorBell Video Chat and chatbot and new CallU back feature for even greater customer sales and service along with Integrating Google AI with “Kill Switch” also exploring other models suited for customer needs   There’s more here:  https://lnkd.in/gfJaKAHS VIDEO NEWS - "When it comes to specific types of video, B2B marketers indicated they are getting the most bang for their buck with "short-form videos" made for social media." Tequia Burt Editor in Chief at @Linkedin - DM to get started or get the Media Kit here - https://lnkd.in/gcfWkANC SALES NEWS - "Stop forcing customers to spend thousands on hotels, travel, restaurants and time away to come see you at trade shows - bring the trade show to the customer." L.B. CRO  “Digital showrooms can be available anytime the customer wants to, not when the vendor wants to.” J.W. CEO OR simply do both – when not at trade shows, instead of warehousing trade show booth set it up in some likely extra office space you have and promote regular “live” daily/weekly QVC-style events and “call for” ondemand shows in your "digital showroom" and allow customers to have meetings when they want to, not just when you want to. Explore this and more at https://lnkd.in/gG_VgWNY #AI #AInews #CX #CEO #CRO #CMO #CCO 

🚀 Boost Customer Loyalty with Wurkzen's Emotion Engine™! 🚀 Discover how to transform your customer retention strategy with AI! Emotion Engine™ by Wurkzen analyzes sentiment, crafts perfect communications, and identifies your most valuable customers. 🌟 Why Emotion Engine™?  - Automated Sentiment Analysis: Proactively manage customer emotions to enhance satisfaction.  - Tailored Communications: Craft emails that resonate perfectly with each customer.  - Strategic Customer Insights: Focus on high-value customers with data-driven insights. 🔗 Learn more about how Emotion Engine™ can revolutionize your approach to customer retention in our latest blog post: https://lnkd.in/dsQ5TN2R  👉 Improve your customer relationships today with Emotion Engine™: https://lnkd.in/dsQ5TN2R  #CustomerRetention #AI #CustomerSatisfaction #Wurkzen #EmotionEngine

Generative AI is evolving the way customer engagement is done.