Solgari

Artificial Intelligence is set to revolutionize the customer experience sector. However, AI will only be as good as the data that feeds it.   Moving beyond the hype, we have developed a practical guide to help organizations bring together all of their CX data and unleash AI in a way that will deliver true benefits.   We are proud to be at the leading edge of innovation and provide a pathway for organizations across the globe to revolutionize engagement with their customers.   Read the guide here: https://lnkd.in/ebScSUwS   #AI #customerexperience #CX #techinnovation

Solgari is the market-leading, Microsoft-native customer experience application that transforms Microsoft Teams into a powerful customer engagement platform.   Partnering with us means you can: ✔ Meet demand by transforming Microsoft Teams into a customer engagement powerhouse. ✔ Unleash AI agents out of the box to elevate customer interactions. ✔ Drive usage of Teams Premium, CoPilot, and Azure Open AI. ✔ Earn up to 30% revenue share on 3-year TCVs.   Discover how we extend Microsoft Teams into the world-leading customer engagement platform: https://lnkd.in/gmiyp3A4 #CustomerEngagement #MicrosoftTeams #UnifiedCommunication

At #MicrosoftIgnite, out-of-the-box AI agents took center stage, redefining how businesses leverage AI. But here’s the key: AI is only as good as the data it’s built on.   Reflecting on the conversations that took place at Microsoft's flagship event last month, our latest blog explores:    📈 Structured + Unstructured Data: Why conversations on any channel are a goldmine of insights for agents.  💻 AI in Action: Turning raw data into real-time intelligence for better customer experiences. 🌎 The Bigger Picture: How centralized data unlocks limitless AI possibilities across businesses. Its clear that it is just the start for AI agents. Utilized well and they promise to reshape how organizations understand and serve their customers in the age of AI.     https://lnkd.in/e8Zy_cyb   #AI #CustomerExperience #CX #MicrosoftIgnite #Copilot

The shift toward AI-driven customer engagement is accelerating at pace, and rightly so.    As businesses embrace hybrid work and evolving customer expectations, customer engagement Copilots and AI Agents within ISV apps are built to automatically provide customer data to Microsoft Copilots, enabling even more seamless and intelligent interactions.   In this article for ChannelE2E, John Colgan outlines how MSPs and channel partners can take advantage of this opportunity by unifying data and automating to help businesses navigate and thrive in this AI-driven era.   Read the full article here: https://lnkd.in/eBWQcfHM #AI #CustomerExperience #MSPs #ChannelPartners #DigitalTransformation

Our new e-book, ‘How to Make Customer Experience AI Ready,’ explores how AI is transforming customer interactions and how your organization can lead the way. Here’s what you’ll discover:   - The journey of AI from a source of uncertainty to a powerhouse transforming everyday business operations. - How unifying your data holds the key to solving the toughest challenges in delivering exceptional customer experiences. - Strategies to harness advanced AI tools for elevating customer experiences while boosting team productivity. Explore how AI can help you rethink your customer experience strategy. Link here: https://lnkd.in/ebScSUwS   #CustomerExperience #AI #DigitalTransformation #CX #TechInnovation #FutureOfCX AT&T R Systems Crayon boxxe SIPPIO TD SYNNEX Pax8

Since our inception we’ve been on a mission to build the best available customer engagement platform that provides a fully integrated solution across all channels and functions.   Sitting down with James Alexander, John Colgan shares an honest account of our journey from the start and the learnings that have led to delivering customer engagement for a leading NFL team, creating a single view of all customer conversations and unleashing practical AI assistance out of the box.   Listen and watch the full conversation here:  https://lnkd.in/eEEspU_Y   #CustomerExperience #BusinessGrowth #Innovation #Podcast

🚀 AI: The Future of Customer Experience In today’s world, AI-powered solutions are essential to meeting customer expectations. At Solgari, we unify customer interaction data into a 360-degree hub, enabling businesses to deliver exceptional experiences powered by next-gen AI. This year’s Microsoft Ignite showcased AI’s transformative potential, with highlights like: 💬 Real-time language translation 📝 Sentiment analysis & transcription 🤖 Specialized AI agents 💡 Generative AI insights It all starts with a solid foundation: data. Discover how to turn AI into a pillar of your strategy in our guide #AI #CustomerExperience #MicrosoftIgnite #Solgari

Microsoft Copilot and AI agents won't just transform work and business processes, they're already changing the game for customer engagement.    Where once it was about transactional, reactive interactions, Copilot and AI agents will enable proactive, relationship-driven engagements, to the benefit of both the organization and its customers.   That's why we have delivered Customer Engagement Copilot and AI Agents at the heart of our apps on Microsoft Marketplace. #Microsoft #Marketplace #Copilot #AIAgents

Streamlining how businesses extend Microsoft Teams to manage customer interactions and data is a game changer for customer service professionals. Solgari Customer Engagement app for Microsoft Teams now includes integration with Salesforce for case management, allowing real-time data sharing across all customer service channels, including voice, SMS and social media with a complete view of customer conversations, empowered with AI-driven insights even more accessible. Learn more about how this Teams and Salesforce integration can transform customer engagement for your organization: https://lnkd.in/e2nMHZrb #Salesforce #MicrosoftTeams #CustomerExperience

"Artificial Intelligence will only be as good as the data that feeds it."   With AI Agents taking center stage at Microsoft Ignite this week, there’s no better time to launch our new eBook: How to Make Customer Experience AI Ready.   This comprehensive guide offers a practical roadmap for organisations looking to tackle the transformative potential of AI in customer experience. From demystifying AI to leveraging data and exploring the future of autonomous functionality, topics covered in the report include:   🔍 Demystifying AI for CX Understand the shift from hype to practical applications, with examples like Microsoft Copilot and AI Agents driving proactive, relationship-based customer interactions. 📊 The Importance of Data Learn why data consolidation is critical for AI success and how unified data can unlock a true 360-degree customer view. 🤖 Unleashing AI Explore real-world use cases such as real-time translation and sentiment analysis that are boosting productivity and enhancing CX today.   Read the full guide and explore how to turn AI into a pillar of customer experience for your business: https://lnkd.in/ebScSUwS    #AI #MicrosoftIgnite #CustomerExperience #CX #Copilot