Vikas Garg’s Post

In the ever-evolving digital landscape, businesses are on a relentless quest to enhance customer engagement and satisfaction. Enter artificial intelligence-a game changer transforming how companies interact with their customers. Read more: https://lnkd.in/dHQXaZXf

Half of businesses yet to deploy AI to improve customer engagement Data analysed by the customer experience specialist CX Network has found that over half (56%) of businesses have not implemented AI optimisation strategies to improve customer engagement. https://brnw.ch/21wJI7W #customerexperience #ai

Generative AI is changing the way businesses engage with their customers, allowing for more personalized and efficient service than ever before. One bold claim made in the article discusses how organizations leveraging this technology can massively enhance customer satisfaction and loyalty. It’s fascinating to see how AI can shift the balance in customer engagement strategies. What are your thoughts? Do you believe generative AI will redefine customer relationships in the near future, or are the old methods still relevant? Let's hear your opinions! 💬🤔 https://lnkd.in/gDrqQGVZ

Half of businesses yet to deploy AI to improve customer engagement Data analysed by the customer experience specialist CX Network has found that over half (56%) of businesses have not implemented AI optimisation strategies to improve customer engagement. https://brnw.ch/21wJwHU #customerexperience #ai

Is AI the Future of Customer Loyalty? AI is no longer a futuristic concept. It's here, and it's changing the game for customer experiences. A recent study by Zendesk reveals that businesses embracing human-centric AI are seeing significant boosts in customer acquisition, retention, and revenue. Let's discuss how AI can revolutionize your customer service strategy. 

As a #ContactCenter consultant, I'm fascinated by the potential of AI to reshape customer engagement! 🤯 This article explores the rise of generative AI and its impact on customer experience.  The ability of #AI to personalize recommendations and solve problems efficiently can significantly boost customer satisfaction and loyalty.  Additionally, AI's data analysis capabilities can provide valuable insights into customer needs, enabling businesses to tailor their offerings and interactions accordingly.  I'm curious to hear your thoughts: how do you see AI transforming the contact center landscape? https://lnkd.in/ewf7Af32 #CX #CustomerExperience #genAI #futureofwork #CallCenter

Unlock the power of dynamic prompting in AI like RAIA to maximize customer engagement. Complex AI systems forge unique dialogues enhancing the customer journey, transforming casual site visitors into loyal customers.

“Customers have limited time to engage brands, search for products, or address issues, and AI has increased customers’ expectations of what constitutes delightful experiences and great service.” — Isaac Sacolick Advancements in AI aren’t just about automation, we can also predict a broader range of potential challenges and proactively resolve them, transforming customer engagement and boosting loyalty. Find insights from me and others on enhancing customer retention with AI in CIO Online: https://lnkd.in/gptZ2qaC

Understanding customers better means stronger workflows. 💪🏼 In the warranty solution services sector, integrating AI-driven personalization can streamline interactions, reduce friction, and empower agents to deliver tailored support experiences based on comprehensive customer insights. By leveraging AI for knowledge management, warranty service providers can ensure efficient access to relevant information, enhancing both customer satisfaction and operational effectiveness. #CustomerService #Warranties #ServiceContracts

Personalization has become a cornerstone of customer satisfaction and loyalty as businesses expand their online presence and utilize artificial intelligence (AI) for various tasks. Service-oriented businesses stand to greatly benefit from excelling in personalization, as it elevates customer experiences from generic to outstanding. It involves understanding and predicting the client's needs, preferences, and behaviors to offer customized services that deeply resonate. Let's explore five steps to master the art of personalization in a service-focused business. https://lnkd.in/eAyU6ipx