MiaRec

"Why are we forcing humans to adapt to computers? Shouldn't it be the other way around??" MiaRec Founder and CEO, Gennadiy Bezkorovayniy shares his 2025 predictions for the #ContactCenter industry:

Not-so-fun fact: There was an earthquake where John Matthew Ortiz lives while he was delivering a live webinar 😱 He's such a pro that we can barely tell in the recording when it happened 👀 Can you find it? Message us the correct timestamp and we'll give you a little gift to keep quiet about it 😉 https://hubs.la/Q030lzSP0

Want to boost customer satisfaction AND drive business growth? #AI is the answer! 📊 This comprehensive 90-page report is packed with strategies to: ✅ Improve CX with AI-driven insights ✅ Reduce churn and increase retention ✅ Stay ahead with cutting-edge analytics Don’t wait—download the report now to start leveraging your Customer Interaction Analytics and unlock your #ContactCenter's full potential! https://hubs.la/Q030dtm00

Tis the season where #Hospitality businesses experience seasonal spikes, resulting in their #ContactCenters struggling to scale their quality monitoring efforts to match increased call volumes 😣 But, not to worry! We've got 6 ways to quickly & easily give your team a boost utilizing #AI 👇 🎁 https://hubs.la/Q030dF9x0

While you're heads down in planning for the new year, don't forget to build your training programs to support! Customer Success Manager, Jonathan Kenu Escobedo shares the top tips for #ContactCenter agent training & development in the 2min video below 👇 https://hubs.la/Q02_-R7k0

Did you know that only 21% of sales calls result in a win, and up to 60% end in indecision? While these facts might be surprising, they also show that there is a lot of room for improvement when it comes to performance. This is where #AI Insights come in. Improve your win percentage now: https://hubs.la/Q02-9DXT0

Are you ready to take your #ContactCenter to the next level? Download our 18-page guide to discover 20+ high-impact, actionable ways to use valuable data points automatically extracted by Generative #AI that will take your team from good to exceptional! https://hubs.la/Q02_R-P70

Uh oh, your list of topics might not include all relevant subjects across all #ContactCenter conversations 😱 But did you know that you can leverage MiaRec's #PromptDesigner to help identify relevant topics that you may be missing? Check out the quick demo from Jonathan Kenu Escobedo to see how! 👇

Sharing a HUGE congratulations to Tatiana Poly and John Matthew Ortiz for being recognized as Call Centre Helper Magazine's Top Technology Contributors of 2024! For two of the busiest team members at MiaRec, they always make time to share thoughtful content with the industry. THANK YOU BOTH!

Juggling is hard (just ask Gennadiy Bezkorovayniy) and #ContactCenter managers have more than enough to handle... It's time to leverage #AI powered tools to automate your #QA processes and have one less thing to juggle! Your solution: https://hubs.la/Q02_D7BG0