🚀 Exciting News! Eclipse AI Freemium is Here 🆓 📌 What's New? • Free Access: Explore Premium features with no upfront cost and option to stay free forever • AI-Driven Insights & Analysis: Let our Generative AI do the work for you • No Obligations: No credit card required 🌟 Why is it Free? We want everyone to experience the full capabilities of Eclipse AI. Imagine having the power of a team of data analysts who do the work for you while you focus on business. 📈 Get Started Sign Up Free Forever: https://lnkd.in/dCnfnU7w Take the Platform Tour: https://lnkd.in/dufuvVgA Need help? https://lnkd.in/dEb3K4aJ 📣 Spread the Word Share with colleagues and friends! 📨 Feedback We want to hear what you think
Eclipse AI
Software Development
Melbourne, Victoria 3,196 followers
Turn customer interactions into retention & revenue-driving insights
About us
Eclipse AI turns customer interactions from different sources into insights that drive retention and revenue. Eclipse AI is a venture-capital backed Software-as-a-Service platform that was rated by G2 as a global leader in proactive customer retention.
- Website
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https://eclipse-ai.com/
External link for Eclipse AI
- Industry
- Software Development
- Company size
- 2-10 employees
- Headquarters
- Melbourne, Victoria
- Type
- Privately Held
- Founded
- 2021
- Specialties
- Customer Loyalty, Voice of the Customer, Automatic Customer Experience Management, Customer Feedback Analysis, Voice of Customer Analysis, Customer Churn, Customer Churn Prediction, Customer Retention, Customer Churn Management, Plug and Play AI, Generative AI, Customer Experience Management, Consmer Insights, VoC Analytics, Text analysis, Review analysis, Customer insights, Sentiment analysis, NLP, and Multi-location
Products
Eclipse AI
Customer Experience Management Software
Eclipse AI is a plug-and-play AI tool that detects the risk indicators that lead to customer churn. Eclipse AI allows you to plug in your voice-of-customer data from different channels (surveys, reviews, chat logs, phone logs, etc.). Eclipse AI then generates risk mitigations to reduce customer churn based on analysis of your voice-of-customer data and industry best practices.
Locations
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Primary
9 Waterside Pl
Melbourne, Victoria 3008, AU
Employees at Eclipse AI
Updates
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Ignoring feedback and expecting five stars? Pikachu knows better! 💡 Listen to your customers before before it’s too late. #CustomerFeedback #CX #mememonday
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Loved it overall, but should I mention that small issue? 🤔 Decisions, decisions... #CustomerFeeback #mememonday
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One-size-fits-all surveys? Not anymore! Tailor your questions to your customers. 🎯 With Eclipse AI, you can create Customizable Surveys designed specifically for your audience. Whether you're gathering feedback on a new product or measuring satisfaction, our flexible survey builder has you covered. ✅ Create surveys that match your brand ✅ Use skip logic to guide responses ✅ 13 different question types for deep insights Collect meaningful feedback with surveys that resonate with your customers. 💡 #Survey #CustomerFeedback #Customization
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Struggling to reduce customer churn? Here’s the hard truth: it’s not just about offering great products or services. Problem: Customers often leave because they feel unheard. Feedback may be collected but isn’t acted upon. Solution: Create a real-time feedback loop. Act on customer insights quickly. The result? Lower churn, higher loyalty, and more satisfied customers. #churn #customerexperience
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Not listening to customer feedback? You might be saying 'I’ll be back,' but they won’t be🏃♂️💨 #mememonday #customerfeedback
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Wondering how your customers really feel? Let us tell you. 🧐 Our Sentiment Analysis feature goes beyond simple ratings. By analyzing customer comments and reviews, it reveals the underlying emotions behind the feedback. ✅ Understand customer sentiment across platforms ✅ Uncover hidden issues before they escalate ✅ Get a clearer picture of what your customers really think Because it’s not just what customers say, it’s how they feel that matters. 💬 #SentimentAnalysis #CX #CustomerSuccess
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Remember, a great experience is the best marketing you can have. #brandmarketing #customerexperience
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Ever wonder why some companies nail customer experience while others fall flat? Here’s why CX efforts fail: "Are you listening to your customers enough?" "Are you acting on feedback?" "Do you understand their pain points?" These companies don’t just listen; they act on what matters most. #customerexperience #painpoints
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Missing one review might not be a big deal, but missing a trend or an emerging red flag? That’s when things get serious. We help you stay ahead of potential issues by identifying trends in real-time, so nothing falls through the cracks. 🚩💡 #CustomerExperience #FeedbackManagement #mememonday