Jessica Fritze’s Post

How often are you talking to your customers when developing new products? According to Toby Carrington, Seismic Chief Business Officer, you should be talking to them all the time! "Open up the lines of communication between R&D and your customers, as well as your internal customer success teams. Ensure you are meeting with them regularly and soliciting feedback not only about your current products and services but also asking what they anticipate needing in the future." Read more tips from Toby and other leaders in Forbes:

How often are you talking to your customers when developing new products? According to Toby Carrington, Seismic Chief Business Officer, you should be talking to them all the time! "Open up the lines of communication between R&D and your customers, as well as your internal customer success teams. Ensure you are meeting with them regularly and soliciting feedback not only about your current products and services but also asking what they anticipate needing in the future." Read more tips from Toby and other leaders in Forbes:

How often are you talking to your customers when developing new products? According to Toby Carrington, Seismic Chief Business Officer, you should be talking to them all the time! "Open up the lines of communication between R&D and your customers, as well as your internal customer success teams. Ensure you are meeting with them regularly and soliciting feedback not only about your current products and services but also asking what they anticipate needing in the future." Read more tips from Toby and other leaders in Forbes:

How often are you talking to your customers when developing new products? "...Open up the lines of communication between R&D and your customers, as well as your internal customer success teams. Ensure you are meeting with them regularly and soliciting feedback not only about your current products and services but also asking what they anticipate needing in the future..." According to Toby Carrington, Seismic Chief Business Officer, you should be talking to them all the time! #Forbes #Alignment #VoiceOfTheCustomer #RevenueEnablement #CustomerFeebackLoop

Don’t you hate it when you hear, “Because we’ve always done it that way?” Or, “Because that’s the way we do it?” Ouch! To maintain your relevance, you must continually modify and expand as the marketplace changes and clients’ needs shift. Flexibility and responsiveness are imperative. This client-centric focus on shaping your services and offerings to meet their needs involves several steps. First, you must engage with clients so you can continue to refine what you offer up. 🌟 Listen deeply to your clients to be invaluable to them. 🌟 Adapt agile strategies to continually iterate and evolve. 🌟 Ask the right questions and drill down to find the right answers. 🌟 Systematically understand and respond to all feedback. Client honesty and feedback are pure gold. 🌟 Anticipate what’s next. Always be looking to the future. It’s your job to know what your client will be facing. 🌟 Maintain your relevance to ensure a level of satisfaction that ultimately achieves that holy grail: loyalty. 🌟 Be cognizant that whatever you migrate to will always need a pivot or a tweak. Your work is never done. 🌟 Clearly articulate to your clients how your offering is better than competing offerings. Instead of pushing a one-size-fits-all service model onto a diverse customer base, use the “every client is a client of one” approach to increase new and repeat business and referrals and show your clients that they are understood and valued. Do you know if your clients feel uniquely understood? To explore - let’s talk. #clientloyalty #lawyers #customize #bskstrategies ********************** 👋 I’m Barbara and lawyers and law firms hire me to show them how to grow and scale their practices, increase revenue and create a pipeline of ideal clients. 👉 Here you learn about: business development, personal branding, storytelling, overcoming imposter syndrome and client retention.

It’s time to flip the table on outdated business philosophies; they’ve had their day. 👋 What separates thriving companies from those just surviving? A cultural mindset rooted in customer-centricity. It's more than jargon – it's a fundamental belief that without your customers, your business will cease to exist. They must be the #1 priority. If there’s one thing Bassam Khoreich has learned, it’s this key truth: customer success is the fuel that powers sustainable growth. 🚀 In our latest article, Bassam implores why this mental shift is so radical. It means evolving from a "closing the sale" mode of thought, to empowering measurable, meaningful outcomes through expertise and partnership. One united force. One customer-obsessed mission. 👇 🔗 You can read the full article for free here: https://lnkd.in/eWD8pUu9 #CustomerSuccess #CustomerLedGrowth #CustomerCentricity

How do you turn a Service business into a scalable SaaS company? That's the question I explored in my interview with a 25-year veteran and innovator in environmental sustainability for industrial facilities: Slava Libman, CEO of FTD solutions INC.   Here are my 7 highlights: 1 - If there are other companies that can do something that you can do, don't get involved. 2 - Focus on those areas where you have that unique value proposition that creates bigger opportunities for value creation, and overall success. 3 - Don't deal with your weaknesses - focus on putting your strengths together. 4 - Zoom into the customers where the problem you solve best is perceived as mission-critical. 5 - Realize your Go-To-Market strategy is not only about how you approach the market, but more importantly, clarity about what you sell and who you sell it to. 6 - Operate as an inverse pyramid - make leaders in your company serve everybody else, while everybody else serves customers. 7 - Create actionable values and a routine that makes everyone in your company WANT to live those values - every single day. Curious: What highlight resonates most with you? Ps - The link to the full interview with Slava is in the 1st comment.

Client feedback is not just valuable, it is transformative. It gives you the insights to understand what truly matters, the opportunity to strengthen relationships and the clarity to stay ahead of the curve. When you actively listen to your clients, you: - Build trust by showing they’re heard and valued. - Stay innovative by turning their insights into meaningful improvements. - Deepen relationships that drive loyalty and long-term success. Feedback is not just about solving problems, it is about creating opportunities, fostering connections, building partnerships and delivering excellence. #ClientFeedback #CustomerSuccess #BusinessGrowth #ListeningMatters #TheListeningCo

🎯 23% more expansion opportunities are closed by companies with documented value maps. Yet most account teams wing it when it comes to proving ROI. A value map isn't complicated, but it must be specific: • Measurable outcomes by segment • Clear success milestones • Quantifiable benefits • Timeline to realization This becomes your blueprint for: 1. Implementation planning 2. Success metrics 3. Expansion triggers 4. Executive reviews The best part? It takes just 2 hours to create your first one.