How do you turn a Service business into a scalable SaaS company? That's the question I explored in my interview with a 25-year veteran and innovator in environmental sustainability for industrial facilities: Slava Libman, CEO of FTD solutions INC. Here are my 7 highlights: 1 - If there are other companies that can do something that you can do, don't get involved. 2 - Focus on those areas where you have that unique value proposition that creates bigger opportunities for value creation, and overall success. 3 - Don't deal with your weaknesses - focus on putting your strengths together. 4 - Zoom into the customers where the problem you solve best is perceived as mission-critical. 5 - Realize your Go-To-Market strategy is not only about how you approach the market, but more importantly, clarity about what you sell and who you sell it to. 6 - Operate as an inverse pyramid - make leaders in your company serve everybody else, while everybody else serves customers. 7 - Create actionable values and a routine that makes everyone in your company WANT to live those values - every single day. Curious: What highlight resonates most with you? Ps - The link to the full interview with Slava is in the 1st comment.
I'm not clear on #1 Ton Dobbe 🔆. It seems too broad. There are always others doing similar things, and always a way to differentiate. Not sure what you meant there
Missing 3 is a business killer. Investing in your weaknesses instead of building on your strengths sounds great in theory, but in practice, it stifles growth.
Ton, absolutely agree, especially with point 4 about focusing on mission-critical problems for customers. In addition, considering the scalability of a SaaS model, it's crucial to leverage automation and AI to streamline processes and enhance customer experiences. This not only improves efficiency but also allows for the customization and adaptability that clients increasingly demand. Would love to see more on how FTD Solutions is implementing these strategies!
I love point 6 - servant leadership extended to the customer
The better your clarity, the faster your growth.
The Anti-Consultant for Sales-led SaaS Scaleups → Clarity, No BS, Guaranteed Results | Author of The Remarkable Effect | Client stories in About
7mohere's the link to the interview with Slava Libman https://valueinspiration.com/slava-libman/