🏅 James Murphy’s Post

View profile for 🏅 James Murphy, graphic

Experienced Sales Leader | SMB to Enterprise | Leadership Coach

Big disconnect right now between frontline sellers and Exec teams I posted yesterday about a few things that have come up recently with a few leaders that have reached out to me. From that post, I got a slew of front line sellers reach out to me and tell me they feel like their companies just dont understand what its like being on the frontline. This is a fundamental breakdown of communication between the frontline, middle and senior leadership teams. The good news though, this can be fixed pretty quickly. The responsibility sits with Director and VP level leaders. Understanding and communicating about the real challenges the sellers are facing on the frontline is essential. Taking that feedback and championing it with senior leadership cross functional is an essential role function of the Director and VP. Too often, the Director or VP are too focused on trying to execute what the business expects that they do not take the time and effort necessary to solve these challenges. If you struggle with this, you are not alone. Help is out there and coaching is available for those of you that want it. Its our responsibility to ensure our frontline folks are heard and supported! Lets all do better.

Will Kloefkorn

Measuring the impact coaches have on their team's performance and lives.

3mo

Great post, James. To solve this problem, organizations need to measure their managers coaching activity and effectiveness. Without doing this, the front-line sellers voice will never be captured at scale and executives will not have the data they need. A great place to start is to ensure front-line leaders are executing these 4 high-payoff coaching activities. Below is an image and link to how coaching can be measured. https://54127.hs-sites.com/measurement

  • No alternative text description for this image
Luke Harris

Leadership Development for Professional Selling Organizations | Author | Christ Follower

3mo

It could also be lack of consistency or shifting priorities too quickly and burning people out.

Like
Reply
Srinivasan Muralidharan

Head of Application, Senior Director, ERP, CRM, Business Transformation: Transforming businesses and startups with strategic digital innovation and flawless execution for lasting impact

3mo

Do organizations build a emotional/physical support systems and make the team feel like they are not alone and hunting in a pack, helping each other.. How tools help in the process?

Like
Reply
Jeff Rosset

CEO @ Sales Assembly | Connector | Pizza connoisseur

3mo

'Taking that feedback and championing it with senior leadership cross functional is an essential role function of the Director and VP. " Great reminder

Like
Reply
Christopher Basile

Sr. Leader | BPO/Contact Center Transformation | CX/EX Strategist | Powering Inside Sales & Support Operations Talent Development Through Human Connection, Mentorship, & Thought Leadership

3mo

Spot on as ever 🏅 James Murphy. Awesome Post!

Like
Reply
See more comments

To view or add a comment, sign in

Explore topics