HealthDr’s Post

𝐏𝐞𝐨𝐩𝐥𝐞 𝐩𝐫𝐞𝐟𝐞𝐫 𝐭𝐞𝐱𝐭𝐢𝐧𝐠 𝐭𝐨 𝐩𝐡𝐨𝐧𝐞 𝐜𝐚𝐥𝐥𝐬. 𝐈𝐭'𝐬 𝐧𝐨𝐭 𝐣𝐮𝐬𝐭 𝐆𝐞𝐧 𝐙. Our recent work with clients revealed a similar trend. When one of our clients decided to adopt WhatsApp as a way of supporting their customers, they experienced an increased engagement of close to 90%. In other words, their customers prefer engaging over texts rather than picking up a call. There are many reasons, and among them is the tendency or need to multi-task. Being on the phone means you can probably just do that task alone and given a long wait time before your call gets through the hotline, a text message provides relief from that unpredictable wait. What does this mean for healthcare? In the same way, a lot of healthcare enquiries are getting better traction and engagement from messages. That is also why we developed our Gen AI virtual assistant ("HealthBot") to engage with your customers at where they are most comfortable in. (aka WhatsApp) Learn how to use HealthBot to boost your engagement, customer satisfaction and overall patient outcome that does not burnout you nor your staff. #AI #Healthcare #Automation #EngagedCustomers

The Big Read: Call me maybe - Gen Zers, millennials favour texting over phone calls. So what?

The Big Read: Call me maybe - Gen Zers, millennials favour texting over phone calls. So what?

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