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Independent Analyst, Board-level Advisor/Non-Executive Director & Investor, Technology, Media & Telecoms

Netflix continues to lead the streaming market in the all-important metric of churn shown by the always fascinating data from Antenna. After a February bump in lost US subscribers due to discontinued billing via Apple iTunes, Netflix monthly churn returned to an extraordinarily good 1.9% by end-Q1 24. The premium subscription video-on-demand (SVoD) category as a whole ended the quarter at 5%, up from 4.4% at the same point in 2023. Although higher at 7.8%, the churn level for the speciality SVoD category has remained under control, suggesting there is still good demand for the likes of BritBox International, CINEMAX, Crunchyroll, Curiosity Inc., Docurama, MGM+, Shudder, Topic Studios, True Royalty TV, & The Zeus Network. Bundling emerges as a clear strategy to mitigate churn with Antenna reporting that the The Walt Disney Company streaming bundle has churn 2-6 points lower than that for the included services of Hulu, ESPN+ & Disney+. Likewise, the Apple One bundle has a churn rate 6 points lower than Apple TV+ as a stand-alone service. #streaming #streamingwars

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Benjamin Shirley

Product Manager, Broadcast. (Ex-Sky, Ex-Discovery, Ex-RedBee)

5mo

What we can't see here, is win-back, and win-back to me is now as or more important than churn. With the service volume on offer, churn hopping is going to be a thing and the more services, the higher that frequency of travel will be. But I think we could accept that as the normal, really, if the win-back is a good score. I think also, this model really, then allows for better competition, as users can have access to all services throughout the year, vs being locked into an 18-month contract, in which smaller or new services would struggle to get on the board, but here they can also do well and surface excellent content for users. Netflix is clearly the one service everyone keeps, while hopping around the others. This graph does give an excellent view of seasonal trend mind.. Both Jan points see churn spikes, assume post Christmas device bundled free trials dropping off? Then a Sept spike, back to school maybe? Sports seasons play a lot, it seems as well.

Ranny Levy

Founder, CEO, KIDS FIRST! / Coalition for Quality Children’s Media 10,550 Connections

6mo

I'll keep this in mind

Patrick von Sychowski

Digital Marketing & Communications Manager

6mo

Great insights. Thanks!

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