Marc Benioff

ServiceNow Q3 FY24 Results exceeds guidance across all topline growth and profitability metrics; raises 2024 subscription revenues guidance 💲 💲 Stock up 5.5% and market cap touched $200B for the first time!!! Q3FY24 Financial Highlights: ▶ Subscription revenues of $2.715B (23% yoy). Total revenues $2.8B (22% yoy) ▶ cRPO at $9.36B (26% yoy). Total RPO at $19.5B (36% yoy) ▶ FY24 Subscription Rev guidance raised to ~$10.66B, @23% CAGR ▶ Q2 Operating Margin of 31%, +150bps yoy; Delivered $775M of Net Income. ▶ 96 deals >$1M in NNACV. 2,020 out of the ~8k customers spend >$1M with ServiceNow, at an average ACV of $4.8M. Industry best-in-class Renewal Rate of 98% ▶ 46% of NNACV was contributed by our non-IT Workflows ( Customer, Employee, and Creator) ▶ #APJ as a geo contributed to 11% of Revenues (vs 8% in Q1 FY18)     Q3FY24 Business Highlights: ✅ Amit Zavery named as president, chief product officer (CPO), and chief operating officer (COO) to lead product and engineering ✅ ServiceNow announced Workflow Data Fabric, an integrated data layer that unifies business and technology data across the enterprise, powering all workflows and AI agents with real‑time, secure access to data from any source ✅ ServiceNow and NVIDIA will co‑develop native AI Agents using NVIDIA NIM Agent Blueprints within the ServiceNow platform ✅ ServiceNow and Zoom announced an expanded strategic alliance to integrate the companies’ GenAI technologies – ServiceNow Now Assist and Zoom AI Companion ✅ Zero Copy partnerships with established data leaders like Databricks and Snowflake ✅ In Q3, we offered the Now Platform Xanadu release, with new AI capabilities including Now Assist Skill Kit and purpose‑built GenAI industry solutions ✅ Announced plans to integrate Agentic AI into the ServiceNow platform and unlock 24/7 productivity at massive scale ✅ ServiceNow announced a new National Academic Partnership with Singapore’s Republic Polytechnic to provide hundreds of early‑in‑career and lifelong learners access to emerging AI and cloud computing roles in support of the government's Smart Nation agenda ✅ ServiceNow was included in Fortune's Best Workplaces in Technology list, in addition to placing on the Time World's Best Companies, PEOPLE Companies that Care, Fast Company 100 Best Workplaces for Innovators, and more.

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In this episode of "Low Down on Low-Code," hosts Rob Koplowitz and John R Rymer welcome Jithin Bhasker, VP and GM of the low-code platform business at ServiceNow. Jithin shares insights into ServiceNow’s approach to low-code, their unique platform strategy, and how AI is integrated into its services to drive business transformation. The discussion covers ServiceNow's history, AI's role in low-code, and the future of IT and business collaboration. Takeaways: • ServiceNow’s Low-Code Platform: Understand the core features and historical evolution of ServiceNow’s low-code platform, App Engine. • AI Integration: Learn how ServiceNow integrates AI into its platform for enhanced productivity and process automation. • Customer-Centric Innovation: Discover how ServiceNow’s platform is designed to meet the diverse needs of various business personas, from seasoned developers to non-technical users. • Future of IT and Business Collaboration: Gain insights into the evolving dynamics between IT departments and business users in the context of low-code and AI. 👉 For more interactive sessions with our hosts and industry experts, visit analysis.tech/podcast. Timestamps: • Introducing Jithin Bhasker - 01:46 • ServiceNow's History and Low-Code Vision - 02:35 • Jithin's Career Journey - 06:41 • ServiceNow's Platform Strategy - 07:51 • Role of AI in ServiceNow's Low-Code Platform - 16:53 • Consolidation and Governance in Low-Code - 22:56 • Continuous Improvement with Process Intelligence - 22:56 • Future of IT and Business Collaboration - 27:20 • Closing Remarks - 28:15 Tune in now and get the Low Down on Low-Code! 🎧

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What would a combined portfolio of #Salesforce and #Informatica look like for customers or consultants architecting solutions? Sometimes, one's mind doesn't stop processing a particular topic. So I wrote... to share and to get your perspectives.

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Today marks another milestone in my long journey with Salesforce and IBM. Why am I excited about this? Making sense of data and applying #AI at scale is IBMs sweet spot. Salesforce is the platform leader in customer experiences—and the future is access to quality, trusted data to scale and power deeper automation and unique experiences. This brings the power of both our brands together to solve real customer needs. With this announcement, we bring our joint customers LLMs, integrated data platforms, services and a approach to take Salesforce customer experience and automation to the next level. Real tools, and clear expertise with #ibmconsulting Salesforce customers will be able to access IBM Granite LLMs right in Salesforce Copilot. Learn more about IBM Granite for regulated industries. Watsonx.data will have native integration with Salesforce Data Cloud. Great pairing to power trusted AI in Salesforce. #watsonx So much in here for our joint customers and brings Salesforce and IBM partnership to a deeper level. Thank you Nick Otto Kate Woolley Tyler Carlson Jessie Dart Martin Pepper Mary Fratto Rowe Jay Rumwell Raphael (Rafi) Ezry Gustavo Netto Bijan Peters Niyati Desai Matthew Jankow Scot Blocker Alexa Vignone Bill Patterson Roger Premo Helen Dunavetsky Michelle Y. Reid, MBA Karen Feldman Jesús Mantas Jennifer Quinlan Jason Kelley Tonya McKinney Matt Francis RACHEL REINITZ Bob McDonald Matthew Candy Holli Haswell Steve Collins

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Without a doubt, AI agents will transform customer service as we know it. Watch the full demo to see what ServiceNow AI Agents can do for you: http://spr.ly/6043o0723

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What if you could design transformational workflow automations in just a few minutes? Well you can, with Pega GenAI Blueprint. Jumpstart your design with #GenAI and built-in industry expertise, getting into development faster than ever. Blueprint your next project, today: https://lnkd.in/eKaZzDqA

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What if you could design transformational workflow automations in just a few minutes? Well you can, with Pega GenAI Blueprint. Jumpstart your design with #GenAI and built-in industry expertise, getting into development faster than ever. Blueprint your next project, today: https://lnkd.in/eKaZzDqA

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ServiceNow Q2 FY24 Results displays Elite-Level Execution – #ServiceNow exceeds guidance across all Q2 2024 topline growth and profitability metrics; raises 2024 subscription revenues and operating margin guidance. Stock jumps almost 15% Q2FY24 Financial Highlights: · Subscription revenues of $2.542B (23% yoy) · current Remaining Performance Obligations (cRPO or revenue that will be recognized over next 12 months) at $8.78B (22% yoy). Total RPO at $18.6B (31% yoy) · FY24 Subscription Rev guidance raised to ~$10.58B, @22% CAGR · Q2 Operating Margin of 27%, +200bps yoy; Delivered $651M of Net Income. · 88 deals >$1M in NNACV. · 1988 out of the ~8k customers spend >$1M with ServiceNow, at an average ACV of $4.7M. Industry best-in-class Renewal Rate of 98% · 46% of NNACV was contributed by our non-IT Workflows ( Customer, Employee, and Creator) · #APJ as a geo contributed to 12% of Revenues (vs 8% in Q1 FY18)    Q2FY24 Business Highlights: · Gen AI is a generational secular tailwind. NNACV for Now Assist, ServiceNow’s GenAI experience, doubled qoq and significantly overachieved expectations, including 11 deals >$1M in Q2. · At K24, we introduced innovations designed to power AI‑driven transformation for enterprises, including a new bring your own (BYO) GenAI model – which offers greater flexibility and choice to customers – and new cross‑platform GenAI capabilities such as Now Assist for Strategic Portfolio Management, Now Assist for Government Community Cloud (GCC), Creator Studio, Manufacturing Commercial Operations, and Talent Development. ·  ServiceNow launched its RaptorDB Lighthouse program, building on the powerful, new RaptorDB database offering announced in May, to help customers quickly ingest and analyze data at massive scale as they pursue new AI use cases. To further enhance the company’s GenAI‑powered search and knowledge management capabilities, ServiceNow also today announced that it acquired Raytion, a Germany‑based industry leader in information retrieval technology. ·  Strategic investment in inMorphis, a global IT company and leading pure‑play ServiceNow partner, to extend ServiceNow’s presence in India and the ASEAN region ·  Strategic partnerships announced with Microsoft, Nvidia, IBM, Genesys, Fujitsu, Equinix, Infosys, BT Group, Bell Canada and Boomi. ·  ServiceNow named a Leader in The Forrester Wave™: Strategic Portfolio Management Tools, Q2 2024, and in P&C Claims Management Systems, Q2 2024; named a Leader in the IDC MarketScape: Worldwide Multicloud and Hybrid Cloud Management with Automation, 2024 Vendor Assessment. ·  ServiceNow earned a spot on the Fortune 500 list for the second year in a row. Also named to the Kantar BrandZ Top 100 Most Valuable Global Brands list for 2024; Great Place to Work Best Workplaces in Technology GCC, Australia, and Ireland; Glassdoor’s Best‑Led Companies 2024; and LinkedIn Top Companies in Australia, Ireland, and the Netherlands.

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Keep your values front and center in everything you do. At Salesforce, our values guide everything we do. Leading AI innovation isn't just about the technology​ — it’s about how we can make a difference. Sustainability, a core value, is at the heart of this mission, driving our commitment to reducing energy and water consumption through right-sized AI models. I got to deep dive this topic with Sunya Norman, our SVP of ESG Strategy. We explored how businesses can create meaningful change for our planet, especially where AI and ESG intersect. This is more than just a conversation​ — it's a call to action. 🌍 🙏 Don’t miss what may be the most important episode of Executive Conversations yet: https://bit.ly/41r61wc

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This article breaks down how new AI-powered legacy discovery capabilities for Pega GenAI Blueprint can reshape how enterprises approach digital transformation. New enhancements directly address the most pressing challenges facing enterprise IT today: technical debt and modernizing legacy systems. https://pe.ga/3CZwTcb

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If you missed it, here's the link to go watch my conversation with Allison West Hughes, CVP Microsoft on T-Talks! Allison shares incredible advice and practical tips you can use to level up your career journey. It's a conversation you don't want to miss! 🙏🏼 #Leadership #Inspiration #Microsoft #AllisonWestHughes #TJWalia #TTalks

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For #ServicesWeek, Jessica Mead, Co-Founder and Chief Architect of Cloud Journey Group, shares how her unexpected entry into the #Salesforce ecosystem sparked a career transformation. 💡 In her article, Jessica reflects on the power of customer-centric processes, technology, and mentorship in building inclusive teams. She encourages leaders—especially women—to embrace continuous learning, define success on their own terms, and lead with purpose and passion in the evolving services economy. Check it out — and learn more about Services Week at www.ServicesWeek.com!

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🚨 Salesforce Alert: Industries AI Launches - But Is It Right for Your SMB? 🤔 Salesforce just dropped a bombshell: Industries AI is now embedded in ALL 15 of their industry clouds! 📊🔮 What's included? Industry-specific prompts Tailored data models 100+ customizable AI capabilities Sounds amazing, right? But hold up, SMB owners! 🖐️ Before you jump on this AI bandwagon, consider: 1️⃣ Cost vs. Benefit: Can your budget handle it? 2️⃣ Complexity: Do you have the expertise to implement and manage it? 3️⃣ Resource Allocation: Can you afford the time and manpower? 4️⃣ Strategic Fit: Does it align with your business goals? 🔑 Key Takeaway: While AI is transforming business, one size doesn't fit all. SMBs need solutions that match their scale and needs. 💡 Question: What AI tools are you currently using in your SMB? How are they working out? #SalesforceAI #SMBtech #DigitalTransformation #SmallBusinessStrategy Tag an SMB owner or exec who needs to see this before making their next tech decision! 👇

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Does your company integrate its CRM and ERP systems? 🤝 If not, SugarCRM has four compelling reasons that you should start! Learn how integrating these two systems can help improve efficiency, transparency, and revenue: https://sgrcrm.co/3w8IVNz #TechStack #CRM #ERP

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What are the top benefits of integrating Salesforce with your other systems? Improving operational efficiency and setting the path for more innovation is just the start. Get practical advice on how to connect Salesforce effectively with your organization's apps and data in this Dummies Guide. #Salesforce #Integration

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Get the scoop on top news from Salesforce's World Tour NYC including: ✅ #DataCloud offerings to unlock trusted business and customer data ✅ The new Zero Copy Partner Network which makes connecting data outside Salesforce even easier ✅ General availability of Einstein Copilot and new Copilot actions Watch here #SalesforceTour

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To sum up the ServiceNow Q3 FY24 Earnings call = great quarter, great future, great culture. 💪 ⚙️ Q3 innovations will not only help us hit that $30B milestone and beyond but pave the way for organic innovation. With the addition of RaptorDB powering features like agentic AI and new Workflow Data Fabric, we are building capabilities in-house that will set us and our customers up for future success. 🗂️ #AI is only as good as the data it runs on. Workflow Data Fabric essentially removes friction so employees can leverage data in any form across the organization, whether hosted on ServiceNow or externally like on Snowflake or Databricks. That means faster real-time data processing and shorter delays from legacy data management, without the additional steps of copying data repositories over each time – which helps people put AI to work faster and more confidently. ✅ We welcomed Amit Zavery, our new President, CPO, and COO to the ServiceNow family! As Bill McDermott noted in the earnings call, Google's 'total class' and 'highly transparent' approach to Amit's move will only strengthen our partnership. It is a true reflection of the ServiceNow culture and highights our valued collaborative spirit. We are seeing a massive once-in-a-generation technological shift and when you combine that with the power & potential of the ServiceNow platform, these results & momentum are no surprise. For more information on Workflow Data Fabric: http://spr.ly/6048S8E5w #Earnings #PutAItoWork

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