Marc Benioff’s Post

One week to go. April 10. Salesforce World Tour Essentials in Copenhagen. Fluido will be there as platinum sponsor. We have created for you yet again a series of great presentations. 10.30-11.15 Opdag, hvordan Salesforce kan revolutionere sagsbehandlingen og forbedre tilfredsheden for både borgere og sagsbehandlere gennem automatisering, selvbetjening og AI. 12.15-13.00 Data-Driven Marketing at Arjo: Crafting Customer Journeys with Automation 13.20-14.05 How VTT went from  laggard to leader in the use of CRM and is ready for the next step with AI 14.30-15.15 A clear channel strategy support data quality giving AI the chance to shine for high value self-service. (Multiple cases) 15.30-16.00 Game: Successful implementation of CRM and Customer Engagement Solutions. Join our game and win a prize See you there FluidoSalesforceMajken NielsenNicoline BergstrømHang PhamClaus Riis Pedersen

💡 Excited to have attended the Salesforce AgentForce session! The session provided incredible insights into leveraging Salesforce tools to drive customer success and streamline workflows. A key takeaway for me was how a Salesforce AI Agent can take care of most of the customer's queries just by providing appropriate Topics, Instructions and Actions. Big thanks to Aniruddha, Gajendra and the Salesforce team for organizing such a valuable event. It was also a pleasure to connect with like-minded professionals in the community. Looking forward to implementing these insights and exploring the possibilities further. If you were there or have thoughts about Salesforce's innovative tools, let’s connect and discuss! #Salesforce #AgentForce #ProfessionalGrowth

Last week, we had the amazing opportunity to attend Salesforce's Agentforce Partner Readiness Day in New York, and we’re beyond excited to dive into the world of cutting-edge AI agents to transform business operations for our clients. The insights from the event were truly game-changing, reinforcing how Gen-AI is revolutionizing industries. Here are a few key takeaways that we’re excited to implement: 🔹 50%-80% improvement in case resolution for Agentforce pilot customers — a major boost for customer service. 🔹 A McKinsey & Company report suggests Gen-AI could contribute $2.6 trillion to $4.4 trillion annually to the global economy, with 75% of the value coming from customer operations, marketing, sales, software engineering, and R&D. 🔹 According to Deloitte, businesses are planning to reinvest Gen-AI savings into new products, streamlined operations, and fostering innovation. 🔹 Over the next 3 years, companies anticipate a 55% reduction in labor costs in customer service roles, allowing teams to focus on higher-value tasks. At Abstrakt Cloud Solutions, we're excited to bring these groundbreaking solutions to our clients. The potential for growth is endless, and we can’t wait to see the impact these advancements will have their success! Reach out to us today to find out more! #Agentforce #AbstraktCloudSolutions #Salesforce #AI #CustomerSuccess

Join us this Thursday! Our next webinar is "From Chaos to Clarity: Using CPQ for Sales Success" on April 18 and two Vendavo experts - Business Consultant Paul Sansom and Product Marketing Manager Patrick Dougherty - can't wait to share their important insights. Your sales targets went up. But you're grappling with the challenges of manual quoting, pricing errors, and time-consuming approvals. In this webinar, you’ll: 🔹 Uncover the complexities of sales quoting and common pain points 🔹 Discover what CPQ is and how it can revolutionize your sales processes 🔹 Assess your organization’s readiness for CPQ adoption CPQ with AI augmentation transforms chaos into clarity, streamlines operations, and boosts sales success. Now is the time to do something meaningful for more efficient and productive selling! Register here: https://lnkd.in/g4HzuTkA #vendavo #webinar #cpq #pricingexcellence

On 12 November, Tuesday #Salesforce hosted their Innovation Day at our Millenáris Park in Budapest. Unlike Oslo, but similar as in Vienna this event was partners and customer, so attendance was wide with great energy and excitement.  Salesforce sure knows how to run outstanding events! Plus it was great to meet with (old) colleagues as well! Istvan Szegedi Gábor Demeter Krisztina Abaházy Kitti Nikolett Tóth ☁ Dora Emma Tilly Gabor Dely Peter Vartik Zoltán Kormos   The main stage was about the new #Agentforce-capabilities, and how it gets infused into the rest of the platforms, enable human-agent collaboration and improve the productivity and customer experience. Future looks bright! We also had a chance to join the AI LAB to define our use cases and write our own prompt.   As for Agentforce, many companies are intrigued by the vision, but question whether they actually have the maturity level or the data access necessary for this to flow well. Most of them struggle to define what their AI strategy looks like. I think there are many very valid points and this is why we need to address their concerns with assistance to validate these assumptions early on. #deloittedigital is here to support our clients on their early stage of AI journeys in CRM. The Supernova program developed by #Deloitte Belgium is an example of a framework we can use to help our customers get started easy.

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🌍 Exciting Times at the Salesforce Agentforce World Tour! Our CEO, Mohit Bansal, recently attended the Salesforce Agentforce World Tour in Amsterdam, joining industry leaders and visionaries to explore the future of customer success powered by AI, data, and cutting-edge technology. From the dynamic opening keynote to immersive sessions, Mohit delved into how Agentforce is reshaping the communications, media, and tech industries. Here are some of the highlights: 🔹 Hands-On with Agentforce – Mohit experienced the latest features of Agentforce, learning how it empowers agents to deliver top-tier customer experiences. 🔹 Data & AI-Powered Success – Insightful discussions on leveraging Data Cloud and AI to unlock business value, tailored to today’s data-driven world. 🔹 Building Better Integrations – A look into how MuleSoft enhances cross-platform support, adding a new dimension to agent productivity. Networking with Salesforce experts and peers was invaluable. Mohit’s takeaway? A future where AI and data drive unparalleled customer success and productivity! Stay tuned as AYAN Softwares continues to bring these insights into action for our clients. 🚀 #Salesforce #AgentforceWorldTour #AI #DataDriven #AyanSoftwares #CustomerSuccess

Happy Dussehra from Kloudrac! As we celebrate the triumph of good over evil this Dussehra, we are reminded of the lessons from Lord Ram’s victory over the multi-headed Ravan. Each head of Ravan represents a unique challenge that businesses face today—whether it’s operational inefficiencies, data silos, customer disengagement, or rapidly changing market demands. At Kloudrac, we believe in empowering businesses to slay these "Ravan heads" through digital transformation. Our innovative solutions harness the power of Salesforce and cutting-edge technology to provide businesses with actionable insights, seamless integrations, and enhanced customer experiences. Just as Lord Ram’s strategic approach led to victory, we work closely with our clients to identify pain points, streamline operations, and build robust strategies for sustainable growth. Together, let’s transform challenges into opportunities and achieve lasting success! Wishing you all a prosperous Dussehra filled with new beginnings and triumphs! #Dussehra2024 #VictoryOverChallenges #DigitalTransformation #Kloudrac #BusinessSolutions #Salesforce #EmpowerYourBusiness #TechForGood

I always love attending Salesforce events as getting updates from the clearly passionate team there always gets my mind racing towards realising business value. Today's Agentforce event in Melbourne was no different. At the Sydney event, Jack Rampling spoke about the recent GPT led transformation that he and I had taken Pepperstone through across it's client services function, in offices spread across four continents, driving an immediate 10 point lift in CSAT while requiring significantly less human resource without exposing AI directly to clients. At Heart of Service last year I spoke about success I'd had building an old gen AI, menu-based chatbot in 8 weeks that managed to achieve 45% containment rates and a 3 point lift in CSAT, all without natural language capability. Seeing the new capabilities unleashed by Agentforce made it abundantly clear to me that the new business case should be written based on a total re-imagining of customer experience, unencumbered by legacy constraints such as org design, cost and scalability. This will drive commercial return at a level never seen before. Efficiency, scalability and cost reduction will be a natural by-product, but making it the sole focus will throttle the innovation that this new technology will enable. A peer turned to me during the keynote and asked if I thought $2 per conversation was expensive given the cost of labour. My response was that if you can't find a way to increase commercial return on each of those conversations by more than $2 then you haven't really given this change the level of thinking it deserves. The winners will be those with the imagination to truly harness and capitalise on the possibilities this creates, matched by the courage to finally collapse traditional, legacy go-to-market structures and re-shape their organisation to match their ambition. There's going to be a lot of roadblocks. Traditional, legacy executive structures. Commission schemes and KPIs. Quality and availability of data. There's solutions to all of these problems, and the reward will be worth the effort for those that persist. Are you game? We'd love to chat as we're looking for a client who's ambition and creativity matches our own. Hit our website and let's do this!

Salesforce World Tour was incredible! Huge thanks to Heather Mao for organising an unforgettable experience. I had front-row seats to the keynote, and it was phenomenal. Zahra Bahrololoumi CBE and the Salesforce team showcased the future of AI adoption and its value for businesses by unlocking CRM data with Data Cloud. 🚘 The highlight was the Aston Martin demo by Kent Packman. They are advanced, curating a unique customer experience across Salesforce, Slack and Whatsapp all the way through to the dealership floor and supplier fulfilment. Kent showed the data flow and schema to make this possible with the end result delivering a personalised experience. Based on customer selections, suppliers could be recommended in Salesforce or Slack by Einstein Copilot, completing orders for timely delivery. 👉 This requires a comprehensive data strategy and integration across multiple Clouds, illustrating Data Cloud's value in managing trusted data, customer data, and metadata within Salesforce. I would guess 75% of the audience was pretty far away from Aston Martin's capability and setup, but the demo effectively showcased the art of the possible. 💥 The event was educational, revealing that we're at a pivotal moment in AI utilisation. Prioritising a solid data strategy and making foundational changes now is crucial to unlocking AI's full potential. Companies that tackle this head-on will leverage AI faster and see quicker results. It was fantastic catching up with old friends and making new ones too! #TuesdayMusings #RevOpsReady