DJ Hernandez

DJ Hernandez

Seasoned IT Professional

Snellville, Georgia, United States
5K followers 500+ connections

Activity

Experience

  • Martin Marietta Graphic

    Sr Field Services Specialist

    Martin Marietta

    - Present 7 years 8 months

    United States

    Maintain and repair computers, scales, cameras, LAN, WAN and wireless networks in Martin Marietta's SE Division.

  • Checkfree now a part of FISERV Graphic

    Network Analyst NOC

    Checkfree now a part of FISERV

    - 15 years 5 months

    Alpharetta, GA

    Provide network support for troubleshooting and resolving network related incidents. Manage incidents through to resolution including: coordinate and test with vendors and customers, internal communication and escalation, and follow-up documentation of the troubleshooting performed. Maintain network systems tools, applications. Coordinate workload, training and mentoring of junior associates. Work with network tools including, Spectrum, eHealth, Netscreen and CheckPoint. Communicate with…

    Provide network support for troubleshooting and resolving network related incidents. Manage incidents through to resolution including: coordinate and test with vendors and customers, internal communication and escalation, and follow-up documentation of the troubleshooting performed. Maintain network systems tools, applications. Coordinate workload, training and mentoring of junior associates. Work with network tools including, Spectrum, eHealth, Netscreen and CheckPoint. Communicate with multiple business units’ management and/or their clients disseminating information relevant to the client request in a clear and concise manner. Resolve incidents dealing with difficult situations, using professionalism and tact during stressful circumstances, represent Fiserv as a quality organization. Participate in problems reviews, bridge calls and Sigma meetings. Create, review, approve and perform network changes. Assists with Maintenance Windows as needed. Create and maintain internal processes and procedures. Create & review monthly reporting including capacity reporting, incident reporting, etc. Open tickets via Remedy and ServiceNow and work with vendors to resolve both software and hardware issues on switches, load balancers, firewalls and routers. Open tickets and work with vendors to resolve circuit outages in the timeliest manner.

  • Desktop Support

    Wolf Camera

    - 1 year 7 months

    Alpharetta, GA

    Desktop laptop and Server support for Wolf's Corporate office in Alpharetta, GA. Responsibilities included setting up, configuring and maintaining various equipment in corporate office, warehouse and local stores and resolving any hardware or software issues.Supported laptops and administered Mindspring dial-up accounts and passwords for end users in the field.

  • IBM Graphic

    Desktop Support

    IBM

    - 3 years 2 months

    Sandy Springs, GA

    Provided desktop support for IBM account at Lucent Technologies Sandy Springs site. Job responsibilities included software and hardware installs, upgrades, troubleshooting, special projects and project management. Supported Win95, WinNT, Dynacomm, Hummingbird, MS Project, ACAD, Palm Pilot, MS Exchange, MS Schedule+, MS Outlook, and various AT&T and Lucent proprietary software.

  • Digital Equipment BCFI AB Graphic

    Helpdesk Analyst

    Digital Equipment BCFI AB

    - 11 months

    Alpharetta, GA

    Contracted through TAC for helpdesk support on Digital's Starion retail PC helpdesk. Software support included DOS, WFWG, Win95, MS Works, MS Home and Faxworks. Also included troubleshooting via remote dial-up.

  • Technician

    Compusolve Inc.

    - 8 months

    Alpharetta, GA

    Provided in-house and on-site support for custom built PC's and servers. Specialized in setting up network and Auto-CAD systems for design firms.

  • Help Desk Analyst

    AT&T Global Services

    - 6 months

    Alpharetta, GA

    Contracted through ARC for Helpdesk support for AT&T's mass-market computers. Software included DOS, Windows, PFS WindowWorks, Faxworks, AT&T Personal Communications Center, and Reachout.

  • CompUSA Graphic

    Technician

    CompUSA

    - 1 year 6 months

    Roswell, GA

    Provided phone and in-house support for DOS, Windows, Word Perfect, and Lotus, as well as various brands of desktop, laptop, server and peripherals. Specialized in PC and printer repair and upgrades.

  • Technician

    Computer Repairs by Antech

    - 2 years 8 months

    Roswell, GA

    Provided phone, in-house and on-site support for DOS and Windows software and hardware. Managed service department and technicians doing in-house and on-site service calls. Also specialized in installing and maintaining Auto-CAD systems.

Education

Licenses & Certifications

  • ITIL V3 Foundation Certified

    Loyalist Certification Services

    Issued
    Credential ID 898905
  • CompTIA A+ Graphic
  • CompTIA Network +

    -

    Issued Expires

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