🚀 Unlock the Secret to $2.5M in Revenue! Click here: https://lnkd.in/gnNHwAac Curious about how LG Electronics turned website traffic into $2.5M in just one month? Check out our on-demand webinar to discover: - How LG tripled their conversion rate - Actionable strategies to enhance your digital CX - Proven tech and data solutions that drive results Don’t miss out on these invaluable insights. Watch now! #eCommerceGrowth #VXI #VXIGlobalSolutions
VXI Global Solutions
Outsourcing and Offshoring Consulting
Los Angeles, California 99,583 followers
About us
VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 42 locations in North America, Asia, Europe, and the Caribbean. We deliver omni-channel and multilingual support, software development, quality assurance, CX acceleration, and automation & process excellence to the world’s most-respected brands. VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines, and one of the few US-based customer-care organizations in China. VXI is also backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only did VXI expand our footprint in the US and Philippines, but we also gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global services offering and enhancing our competitive position. This year, Bain Capital re-invested in the organization after completing a buy-out from Carlyle. This is a rare occurrence in the private equity space and shows the level of performance VXI delivers for our clients, employees, and to shareholders. Contact Us: [email protected] Customer Experience Management | Omni Channel | Customer Journey Mapping | Digital Sales Channels | Application Development | Digital CX | Service Excellence | Contact Center | Call Center | Revenue Generation | Business Outcomes | CX Strategy | AI & automation | Business Analytics
- Website
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http://www.vxi.com
External link for VXI Global Solutions
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 10,001+ employees
- Headquarters
- Los Angeles, California
- Type
- Privately Held
- Specialties
- Operations Management, Customer Interaction Services, Digital, OmniChannel Support, CX Consulting, Customer Experience Management, NPS Management, BPO, ITO, Product Development, Embedded Solutions, Outsourcing, Offshoring, Customer Care, CX, Customer Experience, Call Center, and Agents
Locations
Employees at VXI Global Solutions
Updates
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New Blog Alert! https://bit.ly/3ZFDu3n Many companies design their sales and marketing strategy based on the products or services they have and the expected profile of the ideal customer. Creating multiple buyer personas, based on various attributes defining who a customer really is, allows you to consider many different types of customers and how they will learn about and purchase your products. Managers also need to appreciate just how rapidly the customer journey has changed — in the past few years this has been completely redefined so strategies to find customer personalities that worked even a few years ago will now be extremely dated. Read the blog to learn more. #CX #CustomerJourney #BuyerPersona #CRM #Customers #VXI #VXIGlobalSolutions
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Social media isn’t just a good way to keep up with your high school friends – it’s also a powerful ecommerce and customer support tool. VXI teamed up with one of the world’s leading Metaverse brands to deliver next-level customer care. Find out more: https://lnkd.in/gKK_UcKi Together, we accomplished: - 51% improvement in flush rate - 97.8% quality scores - 78% improvement in irrelevancy rates All this led to faster, more personalized customer support on a channel nearly everyone uses. Download the case study now! #Socialmedia #CX #VXI #VXIGlobalSolutions
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Purpose. Impact. Talent. At VXI, we’re redefining what it means to drive value for our clients. Our commitment to hiring 1,000 contact center seats in underrepresented communities reflects our belief in the power of diversity and inclusion. Together, we can create opportunities, uplift communities, and achieve unparalleled outcomes for businesses and people alike. Ready to join us in this journey? Let’s make an impact, one hire at a time. Learn more about our mission 👉 https://lnkd.in/g-K_sHdn #DiversityInAction #TalentImpact #VXIValues #VXI #VXIGlobalSolutions
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Earlier this month, our incredible team at #VXIGuatemala participated in Trust Fest, a week of working together to build teamwork, comradery, and (it goes without saying) a lot of fun. From supervisor dress-up to team-building activities, we learned practical skills around accountability, healthy conflict, commitment, and more. Together, VXI Guatemala is building trust in each other to lead to collective results. Click through the photos for a glimpse at the festivities! #VXIGuatemala #VXI #VXIGlobalSolutions
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Join VXI and other leading brands in creating 1000 jobs and uplifting entire communities with #1000PersonPledge. https://lnkd.in/g-K_sHdn Just imagine: More income spent locally, families thriving, and safer, more prosperous neighborhoods. See how much impact you can create. #VXI1000PP #socialimpact #diversityinworkplace #VXI #VXIGlobalSolutions
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Excited to see you tomorrow as we co-host a webinar with Execs In The Know, featuring LG Electronics! 🌟 There’s still time to save your seat, register now: https://lnkd.in/gQigf6s5 Don’t miss this chance to learn how to transform your digital sales experience and replicate their success! 🚀📈 #Webinar #DigitalSales #EcommerceSuccess #VXI #VXIGlobalSolutions
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Only 2 days left until the webinar! REGISTER NOW and secure your spot here: https://lnkd.in/gQigf6s5 Join us on December 11, 2024, at 1:00PM EST to discover how LG Electronics achieved a remarkable 13.95% conversion rate and generated over $2.5M in revenue within a single month—results that can be replicated for your business! We can't wait to see you all! #eCommerceGrowth #VXI #VXIGlobalSolutions
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Breaking glass ceilings and promoting diversity in banking! Read more: https://bit.ly/3ZQLno5. VXI's purpose-driven approach tackles the deep-seated diversity issues in U.S. financial services. Our NMSDC-certified, minority-owned business process outsourcing (BPO) services demonstrate the clear business benefits of diversity and inclusion. Studies show that companies with diverse executive teams see up to a 33% increase in profitability! Join us in accelerating positive change by partnering with suppliers who value and drive diversity. #Diversity #Inclusion #Banking #FinancialServices #VXI #PurposeDriven #SupplierDiversity #BusinessSuccess #VXI #VXIGlobalSolutions
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Calling all eCommerce leaders! We’re less than a week away from our live webinar, and you won’t want to miss it. Register now! https://lnkd.in/gQigf6s5 What’s the secret to turning website traffic into $2.5M in revenue in just one month? LG Electronics cracked the code with VXI’s help—and now they’re sharing their story. 🎯 Attend the webinar on December 11 at 1 PM ET to: - Discover how LG tripled their conversion rate. - Learn actionable strategies for improving your digital CX. - Gain insights from proven tech and data solutions. #eCommerceGrowth #VXI #VXIGlobalSolutions
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