We’ve done It again! TTEC is a Leader in CXM Services 📣 We’re incredibly proud to share that TTEC has been recognized as a Leader in the Everest Group CXM Services Peak Matrix Assessment 2024 - Americas 🏔️. This achievement is a testament to our unwavering commitment to delivering exceptional customer experiences and our innovative approach to CX solutions. As Nick Cerise, our CMO, puts it, "We’re also honored that Everest has recognized the transformational nature of our portfolio of CX solutions and our ability to help clients achieve the business outcomes that matter most - increased revenue, profitability and customer loyalty.” Let's continue to elevate the CX industry together. Read the full press release here: https://lnkd.in/eunNDVeP
TTEC
Outsourcing and Offshoring Consulting
Greenwood Village, Colorado 300,045 followers
Customer experience obsessed. Powered by people + technology.
About us
We’re TTEC (pronounced t.tec). For over 40 years we have been obsessed with one thing: Helping the world’s best brands deliver exceptional customer experiences (CX). We're not just another BPO company. We're CX innovators, with deep understanding of what makes customers happy. We seamlessly blend human expertise with the power of AI to deliver optimized solutions across every touchpoint – from customer care and tech support to sales, collections, and trust & safety.
- Website
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http://www.ttec.com/
External link for TTEC
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 10,001+ employees
- Headquarters
- Greenwood Village, Colorado
- Type
- Public Company
- Founded
- 1984
- Specialties
- Customer Experience Consulting, Customer Technology Services, Customer Care Services, Captivate Customers, Omnichannel Technology, Bilingual Professionals, Cloud-Based Technology, Operational Excellence, Revenue Growth, Customer Acquisition , Care, Digital Trust and Safety Services , and CX Technology
Locations
Employees at TTEC
Updates
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A night of excellence at ECCCSA! 📸 What a privilege it was to stand among the best in customer experience last night at the European Contact Centre & Customer Service Awards (ECCCSA)! 🏆 TTEC was honoured with multiple awards, recognising our innovative solutions that elevate CX for leading brands across EMEA. 🥇 Outsourced Contact Centre of the Year – TTEC 🇵🇱 🥈 Most Effective Sales Approach – TTEC 🇵🇱 🥈 Best Employee Experience – TTEC 🇵🇱 🥈 Best Multilingual Customer Service – TTEC 🇬🇷 We were also Highly Commended by the judges for Most Effective Learning & Development Programme and Best Multilingual Customer Service (Poland)—a testament to our dedication to excellence across every facet of customer experience. These accomplishments reflect our commitment to solving complex challenges with creative approaches and delivering measurable impact. Thank you to our incredible teams across EMEA for your hard work, dedication, and collaboration with our clients to set new standards in customer experience. Here's to future successes! #CustomerExperience #AwardWinning #ECCCSA2024
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The future of CX is taking off! 🚀 In 2025, the customer experience landscape will undergo a radical transformation. From expanding beyond traditional channels to leveraging data-driven insights, AI-powered self-service, and a new generation of CX professionals, the landscape is shifting rapidly. Don't miss out on this transformative shift. Read the full report to learn more about the 5 key trends shaping the future of CX and how to capitalize on them: https://lnkd.in/e842CaGm
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Imagine this 🤔 Your employees spend nearly a quarter of an hour every day just logging into different applications. That’s a huge chunk of time wasted! Our client, a global communication services provider, faced this exact challenge. But we had a solution. By automating their login process, we slashed login time by a whopping 61%. That’s 10 extra minutes per day for each employee to focus on what truly matters: serving customers. Want to see how we transformed their operations? Check out our case study to learn more: https://lnkd.in/eunecEGF
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Tonight is the night! 🎉 The European Contact Centre & Customer Service Awards (ECCCSA) are finally here, and we couldn’t be more excited to celebrate the best in customer experience across Europe. If you’re attending, come and say hi! We’ll be there, ready to chat and share how we’re helping organizations transform their customer experiences. Looking forward to an incredible evening with all the finalists and attendees. See you there! 👋
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Did you know a simple shift in coaching can lead to a $3.2 million boost in revenue? 🤯 Our partnership with Level AI allowed us to unlock the power of AI-powered insights, transforming the way a major automaker approached customer interactions. By analyzing every call, we identified key behaviors that separated top performers from the rest. Want to learn how AI can revolutionize your CX? Read the full case study: https://lnkd.in/eVRezVcM
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The healthcare CX landscape is complex 😥 That's why finding the right partner can make the difference between a seamless patient journey and a headache-inducing nightmare. Download our checklist to ensure your next CX partnership is a perfect match. We’ll guide you through the 5 essential qualities to look for in a headache-free collaborator: https://lnkd.in/ejduBUss
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Laura Butler (she/her), our Chief People Officer, knows that happy, engaged employees are the key to success 👏 . That's why at TTEC, we're committed to creating a positive and inclusive work environment where everyone feels valued and empowered. Want to learn more about our commitment to Diversity, Equity, and Inclusion? Check out our policies:
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If you're in London next Tuesday, 26th November, and you're part of the #CX industry, there's a good chance you'll be seeing the TTEC team around! We’re thrilled to be finalists at TWO major awards programs! 🏆 This year, we’re also competing at the Engage Customer Awards, with both our UK 🇬🇧 and South Africa 🇿🇦 teams up for: - Overall Customer Experience Excellence Award - Best Use of Training These nominations are a testament to the incredible work we’ve done with leading European brands, focusing on delivering exceptional customer experiences and innovative training initiatives. It’s shaping up to be a fantastic evening, and we can’t wait to see you there! Let’s celebrate the power of great CX together! #CXExcellence #EngageCustomerAwards #Awards #GoTeamTTEC
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A healthcare giant was struggling to keep up with soaring customer expectations 📈. They were drowning in data, but couldn't find the life preserver. That's when they partnered with TTEC. Together, they embarked on a data-driven journey, transforming their customer experience, streamlining operations, and ultimately, driving significant growth. Read the full case study here: https://lnkd.in/edrjEpqN
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