What an unforgettable night at the European Contact Centre & Customer Service Awards last night! A massive congratulations to all the finalists—you’ve already achieved something incredible just by being in the room. It’s a testament to the hard work, innovation, and passion that goes into delivering exceptional customer experiences every day. The energy, inspiration, and stories shared last night were nothing short of extraordinary. Whether you walked away with a trophy or not, know this: you’re all raising the bar for the industry, and that’s worth celebrating. Here’s to continuing to push boundaries, drive excellence, and inspire others in the world of customer service. Well done, everyone! Leigh Hopwood Moira Clark Jackie Pringle
European Contact Centre & Customer Service Awards (ECCCSA)
Events Services
The greatest awards programme in the European customer contact industry.
About us
The European Contact Centre & Customer Service Awards (ECCCSAs) greatest awards programme in the European customer contact industry. In its 24th year, the award-winning ECCCSAs is the longest running and largest awards programme in the European customer contact industry. The programme recognises organisations across Europe that are leading the way in delivering exceptional service to customers. The awards are highly regarded for its robust judging process, the ECCCSAs award organisations that continually innovate to improve the customer experience, value their people and operate efficiently and effectively. ECCCSA winners often liken the achievement to ‘winning an Oscar’, highlighting just how respected and prestigious the ECCCSA’s have become in raising the profile of the customer contact operation, its capabilities and its stars. In 2024, ECCCSA became the awards programme associated with ECCA, the European Customer Contact Alliance. ECCA brings together a network of national industry associations all looking to advance customer and employee experiences for the benefit of society.
- Website
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http://www.ecccsa.com
External link for European Contact Centre & Customer Service Awards (ECCCSA)
- Industry
- Events Services
- Company size
- 11-50 employees
- Headquarters
- London
- Type
- Privately Held
- Founded
- 2000
- Specialties
- contact centre, call centre, customer service, customer experience, awards, and europe
Locations
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Primary
Get directions
London, GB
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Get directions
Employees at European Contact Centre & Customer Service Awards (ECCCSA)
Updates
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What an incredible night at the 2024 European Contact Centre & Customer Service Awards! A huge thank you to everyone who joined us to celebrate excellence and recognise the outstanding achievements across Europe. Congratulations to all of our winners—your hard work and dedication inspire us all. We are so grateful for your support throughout the evening. Wishing everyone a wonderful night ahead! #ecccsa Sabio ECCA | European Customer Contact Allliance
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And the last Award of the night goes to Unisys for winning the Best Customer Experience Award. Wow! A big congratulations to Vodafone UK for winning Silver and to Ocado Retail for winning Bronze! It's been a fantastic evening, we hope you have all enjoyed yourselves tonight. #ecccsa TTEC Engage Hernán Repetto Simon Dillsworth ECCA | European Customer Contact Allliance
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A big congratulations to TaskUs for winning Gold in Best Pan-European Contact Centre Operation! TDCX earns Silver and Foundever has just secured Bronze for their excellent operations across Europe. What an incredible achievement. #ecccsa Webex by Cisco Amy Newton ECCA | European Customer Contact Allliance
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The Award for Contact Centre of the Year goes to… OVO Energy! A massive congratulations to the OVO Energy team for winning this outstanding Award, recognised for their exceptional operations. Gousto takes home Silver and Dorchester Collection claims Bronze. Well done! #ecccsa Odigo David Mason ECCA | European Customer Contact Allliance
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Who is going to take home the Award for Outsourced Contact Centre of the Year? Wow, TTEC Poland has just won Gold, congratulations! Foundever UK earns Silver and Valoris Center wins Bronze. These organisations have set the standard for outsourcing excellence! #ecccsa Association Française de la Relation Client - AFRC Eric Dadian ECCA | European Customer Contact Allliance
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Now we're moving on to Best Customer Service Team. Who will win? Congratulations to Micro Scooters for taking the spot in this category, showcasing outstanding customer service excellence. Legal & General secures Silver and Revolut takes home Bronze. A massive well done to you all. #ecccsa Call Centre Helper Magazine Megan Jones ECCA | European Customer Contact Allliance
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A huge congratulations to Nutun South Africa & Charles Tyrwhitt for winning Gold in Best Customer Service into Europe! Sutherland Egypt wins Silver, with Vitality South Africa securing Bronze. These are incredible organisations who are excelling at serving customers across Europe! #ecccsa Smartnumbers Grant White Matthew Addison ECCA | European Customer Contact Allliance
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Who will win the Award for Best Multilingual Customer Service? A big congratulations to CCIG Group for winning Gold in this category, and to TTEC Greece for winning Silver, and IntouchCX for winning the Bronze Award. What a superb achievement! #ecccsa CCMA - Customer Contact Management Association Melanie Stemerdink ECCA | European Customer Contact Allliance
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ASOS.com have been awarded Gold for their innovative approach to customer service, winning the Best Innovation in Customer Service Award. Openreach earned Silver, and Orange & Teleperformance Belgium & Grypp.io have secured Bronze. #ecccsa Contact Centre and Customer Services Summit Charles Dragazis Mark Connell ECCA | European Customer Contact Allliance
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