Today's drivers expect convenient, multi-channel options for payment. CSG helps you transform the statement-to-payment process with a unified solution to reduce call center volume, improve collections, and drive digital adoption. 🛣️ Download our datasheet to find out. 👉 http://spr.ly/6044QcOsE.
CSG
Software Development
Englewood, Colorado 174,178 followers
CSG delivers innovative customer engagement solutions that help you acquire, monetize, engage and retain customers.
About us
CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With more than 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries.
- Website
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https://www.csgi.com
External link for CSG
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- Englewood, Colorado
- Type
- Public Company
- Founded
- 1994
- Specialties
- Business Support Solutions, Revenue Management, Customer Experience, Digital Transformation, Managed Services, IoT, 5G, Telecom, and OTT
Locations
Employees at CSG
Updates
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CSG reposted this
🚀 From Insights to Action: Prioritizing CX Solutions for Quick Wins and Long-Term Success Customer experience (CX) improvements can be game-changers—but how do you prioritize what to tackle first? In my latest article, I explore how to: ✅ Use design thinking to ideate innovative solutions. ✅ Balance quick wins that show immediate results with longer-term initiatives that drive lasting impact. ✅ Measure success using ROI and customer-centric metrics like CSAT and NPS. Whether it’s simplifying a checkout process or overhauling a customer-facing platform, aligning improvements with business goals ensures you deliver value to both your customers and your organization. 💡 Takeaway: Actionable insights are only the beginning. It’s how you turn them into results that matters most. 📖 Read the full guide for a detailed breakdown of how to move from insights to impactful solutions. And stay tuned for my next article, where I’ll dive into the best engagement channels (spoiler: SMS is a powerhouse!). What are your go-to strategies for prioritizing CX improvements? Let’s discuss in the comments! #CustomerExperience #CXStrategy #DesignThinking #QuickWins #BusinessGrowth #Innovation #ROI #CustomerSatisfaction #NPS #UserTesting #CXInsights #Leadership #CustomerSuccess
From Insights to Action: Prioritizing CX Solutions for Quick Wins and Long-Term Success
Joe Smith, CCXP, PMP, PROSCI on LinkedIn
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Doubt holding you back from a billing system upgrade? We get it! ➡️ "Migration Mastery" shows you that successful upgrades are achievable & key to growth. Download our guide to learn more. 👉 http://spr.ly/6047Qcz4P
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Unexpected fees—they happen. But consider that 54% of consumers have abandoned a purchase or service due to an unexpected fee. They’re damaging to customer loyalty and your bottom line. But you can minimize bill confusion with targeted, proactive communication. This new blog post explains how. 👇
Targeted, Proactive Communication: The Key to Reducing Bill Confusion and Telecom Customer Churn
https://www.csgi.com
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Ready to embrace #innovative technology and strategies that are driving growth for #CSPs? Watch this on-demand technology showcase led by industry experts. 👉 http://spr.ly/6046Q5R2u Learn how to: ✅ Transform the #billing experience with #generativeAI ✅ Make billing a seamless and engaging experience by delivering hyper-personalized customer interactions, reducing call center volume and boosting loyalty ✅ Leverage #AI-driven communications to turn the billing process into a strategic advantage for CSPs, enhancing both efficiency and customer satisfaction in a competitive market.
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Whether they’ve been in business for months or decades, all communication service providers must adapt to changing times. A new survey identifies key challenges for #CSPs, where generic #CPQ systems fall short, and what a CPQ solution must possess to support #telcos. Read the full report to learn what CSPs should look for in future-proof CPQ solutions. 👉 http://spr.ly/6049Qe72J
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💡 Transform your #CX strategy! Join experts from IDC, CX Punk Podcast, MassMutual, and CSG as they unveil the new era of customer experience and five major shifts reshaping CX strategies. 👉 http://spr.ly/6045QeAY1
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Traditional #CSP business models are being disrupted, customer expectations are soaring, and new technologies are changing the industry. It's time to take action and shape the future of your business. Watch this on-demand panel discussion to learn how to take hold of the evolution, with topics like: ✅ Exploring new revenue streams beyond connectivity ✅ Leveraging technology to enable new business models ✅ The role of partners in driving success ✅ Strategies for navigating the changing competitive landscape ✅ The impact of #5G, #AI, and #edgecomputing on business strategies Don't miss out on these industry insights - watch now. 👉 http://spr.ly/6044Qnb9y
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Extraordinary #CX has its place, but in the day-to-day, speed and ease win. Most customers place greater value on efficient experiences—ones that are quick, simple, and even forgettable. Read CSG’s 2024 State of the Customer Experience report for steps you can take to create effortless #customerexperiences that are in the ultimate CX sweet spot. 👉 http://spr.ly/6042QnbRj
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