CSG’s Post

💡 Transform your #CX strategy! Join experts from IDC, CX Punk Podcast, MassMutual, and CSG as they unveil the new era of customer experience and the five major shifts reshaping CX strategies. Watch Now. 👉 http://spr.ly/6043lpGE7

🎧 Listen up 🎧 Catch the Third Wave of CX on InMoment's XI Cafe podcast. Our very own Stanford Swinton chats with host Simon Fraser...don’t miss it! 🌊 Personalized experiences and predictive analytics are more than trends; they're transforming how we build lasting customer relationships. 🌊 Listen today: https://bit.ly/4exZZxS #CustomerExperience #CX #PredictiveAnalytics #Personalization #CustomerLoyalty #Innovation #NPSx #InMoment

🎙️ CX is All About the Human Touch 🌟 In our first podcast episode, we dive deep into the essence of Customer Experience (CX) Mohamed Morshedy, who shares a powerful story about how a simple act of understanding can make all the difference. "People are the most valuable part of the CX hierarchy—and often the most neglected," as we discuss the importance of meeting customers at every touchpoint, whether it's social media, a workshop, or the front desk of a hotel. It's not just about what you do; it's about how you make them feel. 👉 Watch the full episode to learn how empathy and listening can transform customer interactions. ( https://lnkd.in/dHvGYG-j ) #CustomerExperience #CX #PodcastLaunch #EmpathyInCX

Want to CONVINCE colleagues on the value of #CX? Data alone is not enough! 🚫 This week on The CX Leader Podcast, Megan Burns of Experience Enterprises and Walker's Patrick Gibbons, CCXP, XMP discuss how data combined with stories better communicates the value of customer experience. 📊 📘 #podcast #customerexperience #storytelling https://lnkd.in/gq_6ziCT

"Is it better to use data or stories to get buy in for CX? Is there an ideal balance?" This is the question I explored recently with my friends Troy Powell, Ph.D. Powell and Patrick Gibbons, CCXP, XMP of Walker Information on their CX Leader podcast. Spoiler alert: There is no cut-and-dried formula for persuading people, but there are plenty of principles, techniques, and caveats you can use to craft a custom approach. Between the three of us we've pretty much tried them all, so you'll hear lots of practical advice - and few frank reality checks - in this episode. I hope you'll listen!

Life the past few years has taken me to places (more on this later), and in London 🇬🇧 I met Astrid to talk about CX! We brought our perspectives (Astrid - Product Owner and me - Experience Designer) on the topic of stepping back to see the broad picture of user/customer interactions, which occur not only directly with the product but also through various other touchpoints. E.g. Does the premise that brought your users in match with what your product provides? 👁 How do you work to ensure that every interaction is consistent and delightful? 💓 Listen to us here: ➡️ https://lnkd.in/dFqq7wQH

Who should own a company's website? 🤔 Get the expert perspective and learn how to "be the straw that mixes the drink" when building a global customer experience powerhouse from Waseem Kawaf, founder of Seicho Syndicate, on our new podcast episode. He joins us to discuss delivering global digital experiences, creating simple and connected customer journeys, working across multiple languages, and his outside-in approach for accelerating growth. Link to the full episode in the comments. 👇 #CX #CustomerExperience #GlobalGrowth #Websites

Brands are increasingly competing on the strength of their digital customer experiences and the depth of consumer insights they gather. For more on this, check out my colleague and co-author Mark Abraham, who discusses insights from our new book, Personalized: Customer Strategy in the Age of AI on Boston Consulting Group (BCG)’s “The So What” podcast: https://lnkd.in/edNsbDwY #DigitalTransformation #CX #Personalization

How much does Customer Experience (CX) matter in IT Services? 🎙️In our latest podcast, Lori Cunningham, Strategy Executive with Apex Systems, joins Bridget & Ryen to talk about the lesson they've learned from delivering high-quality service in the IT industry. Listen in here!🎧 https://bit.ly/49lVPFn #SurveySays #CustomerExperience #ITServices

What gets measured, gets improved. This latest CX & Culture Connection Podcast hosted by Matthew Egol, Ryan Holt from Floor & Decor reveals how his team uses metrics (like case age!) to transform customer experience. It's NOT just about surveys, folks. Hit the link for the full episode https://lnkd.in/euiNsA5N #CX #CustomerExperience #Metrics #DataDriven #DataAnalytics #CustomerCare #CustomerSatisfaction