Customer Education Management Association (CEdMA)

Save the date! CEdMA's annual conference, empowerED, is coming to Austin, TX March 18-19, 2025. Stay posted for a call for speakers announcement next week! 👀

San Francisco CE professionals: Want to meet other CEdMA members in real life? Thursday, Sept. 19th in San Francisco: Join us tomorrow (Thursday, Sept. 19th) for lunch at Gott's at the SF Ferry Building at 11:30am. (Pic from last week's IRL meetup in Nashville, TN with Melissa Kruminas, MAOL, SHRM-CP and Jessica Johnston, PhD)

Offering a certification, but want to make it more engaging? Join us on Friday, Sept. 27th at 9am PT/12pm ET for a live webinar with David Patlut on nurturing a customer base using live certification programs. In this webinar, David will share: - How the Astronomer customer education team launched live certifications - How they evangelized the certification through cross-functional teams - How you can try something similar for your own certification programs Save your seat here: https://lnkd.in/eXNNPRDm #CustomerEducation #CustomerTraining #Certification

🎙 Hear CEdMA board member Melissa Kruminas, MAOL, SHRM-CP on building value-led, product-supported customer education on the CELab podcast: https://lnkd.in/e4FZ2ye2 If you're looking to build scalable learning programs that tie to business outcomes, this is a great episode!

Learn from CEdMA President Debbie Smith next Thursday, September 12th as she shares best practices for presenting your metrics to leadership. If you've struggled with what to share or how to tell the story, you won't want to miss this session! Register here: https://lnkd.in/eZCAnVXj

Great article featuring CEdMA president Debbie Smith!

Have you submitted your customer education program for the Customer Education Pinnacle Award yet? 🏆 The Customer Education Pinnacle Award recognizes a project completed within the last 12 months that produced quantified impact for your organization. Success can be measured by: 💵 Financial impact 😍 Customer satisfaction 💪 Productivity gains 📈 Improved retention rates The winner receives not only a beautiful plaque, but a free ticket to the empowerED25 conference. Learn more about this award & the submission process here: https://lnkd.in/eWXvJwSU Applications are due September 18. We look forward to reading yours!

Will we see you tomorrow? 🙋♀️ Wondering what CEdMA can do for your professional growth in customer education? You'll hear from several board members, including Debbie Smith, Christine Souza, Jessica Johnston, PhD, Melissa Kruminas, MAOL, SHRM-CP, and Shannon Howard on: - A senior-level leadership program - Networking opportunities with other customer education professionals - Deep expertise across the breadth and depth of customer education in our Slack community - Discounted tickets to the only vendor-agnostic customer education conference - Recognition through our industry awards program - Exclusive content & programs on growing in your customer education career—from Roundtable discussions to Ask the Expert sessions and more Save your seat for this conversation here and we'll see you there: https://lnkd.in/drjMG68M

Wondering what CEdMA can do for your professional growth in customer education? Join us next Tuesday, August 27th at 9am PT/12pm ET to hear from the CEdMA board about where we're headed. Debbie Smith and Christine Souza will talk about: - A senior-level leadership development program - Networking opportunities with other customer education professionals - Deep expertise across the breadth and depth of customer education in our Slack community - Discounted tickets to the only vendor-agnostic customer education conference - Recognition through our industry awards program - Exclusive content & programs on growing in your customer education career—from Roundtable discussions to Ask the Expert sessions and more Save your seat for this conversation here: https://lnkd.in/drjMG68M

For over 30 years, CEdMA has served the customer education community. And as we look forward to the future, the CEdMA board is excited to share a number of updates to support your growth and development as a customer education professional. Join us Tuesday, August 27th at 9am PST/12pm EST for a live webinar where you'll hear from CEdMA leadership about where we’re headed and what’s in flight. Save your seat here: https://lnkd.in/drjMG68M