Manish Kumar

Thank you People Matters for curating the fireside chat, where Amit and I delved into the journey from adopting generative AI to mastering it. We explored the importance of a systems thinking approach, highlighting how generative AI is breaking down silos across departments to deliver a seamless and simplified experience for customers and employees. This transformative technology is not just about automation but reimagining how we work together to create more cohesive and efficient processes. #PMLnDIN #LearningandDevelopment #technology #GenerativeAI #PeopleExperience

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Happy to be part of this shared learning opportunity. It enhances personal development and contributes to the collective success of a group or community. Looking forward. Thank you Vignan Online Shared learning is important for several reasons: - Diverse Perspectives: It allows individuals to gain insights from others’ experiences and viewpoints, which can lead to a deeper understanding of a subject or issue. - Collaboration: Shared learning encourages collaboration, fostering teamwork and building relationships. This can create a strong sense of community and support, which can enhance the learning experience. - Enhanced Retention: Discussing and teaching others what you’ve learned can reinforce your own understanding and improve information retention. - Skill Development: Engaging in shared learning often helps develop critical skills such as communication, problem-solving, and critical thinking. - Encouragement of Innovation: When people share ideas openly, it can lead to creative solutions and new approaches to challenges, driving innovation. - Resource Sharing: It allows participants to pool resources, knowledge, and skills, making learning more efficient and effective. - Greater Engagement: Learning in a shared environment can be more engaging and motivating, as participants can interact and collaborate rather than study in isolation. - Supportive Learning Environment: It can create a supportive atmosphere where individuals feel comfortable asking questions, sharing struggles, and celebrating successes.

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🌐 When #innovation and collaboration intersect, wonders happen!💡 #WAISL, in collaboration with Amazon Web Services (AWS), to deliver India's first #DigitalTwin powered Integrated Airport Operations Command Centre (APOC)—a leap in #TotalAirportManagement. ✈ Leveraging IoT, AI/ML, and predictive analytics, it is a state-of-the-art #TotalAirportManagamentSolution integrating 40+ modules and 100+ KPIs across the ecosystem. It enables airports with real-time insights, seamless coordination, unmatched operational efficiency and increased PAX flow. This is one of the many steps towards innovating and transforming #airportoperations, elevating #passengerexperience and setting new benchmarks for smarter, sustainable aviation.🤝 #APOC #DigitalTwinAPOC #SmartAirports #APOC #InnovationinAviation #AWS #AviationLeadership #AirportIT #ITSolutions #SustainabilityInAviation #FutureOfAirports #SmartTravel #AviationTech #DigitalTransformation #AIInAviation #AirportInnovation #TechThatTransforms #AirportOfTheFuture

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IndiGo (InterGlobe Aviation Ltd), India’s largest and most beloved airline, is taking #customerservice to new heights! Determined to meet customers where they are—on their preferred channels—IndiGo is now resolving queries faster than ever while building deeper emotional connections. With the power of Salesforce Service Cloud, the airline has streamlined its processes and delivered seamless, #omnichannel experiences like never before. Imagine automatic case classifications and instant replies that speed up resolution times and close upto 10000 cases in an hour ! Add to that a unified customer view, enabling service agents and teams to provide #personalized, #connected service across both physical and digital touchpoints. With Salesforce #Feedback #Management, 50 Lakh customer responses a year are transformed into valuable insights, helping IndiGo continuously raise the bar on customer service excellence. IndiGo (InterGlobe Aviation Ltd) is truly soaring to new heights in customer service! ✈️

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IndiGo (InterGlobe Aviation Ltd) is on the verge of achieving a remarkable milestone in Indian aviation history: surpassing the magical $1 billion mark in net profit for the fiscal year FY24. This achievement marks a significant turnaround for the airline, which grappled with losses of 12,000 crore between 2020 and 2023. However, with five consecutive profitable quarters, IndiGo has demonstrated resilience and adaptability in a challenging market. As illustrated in the chart(Source-ET), the global aviation sector has experienced a positive trajectory in the post-pandemic era, buoyed by phenomena like revenge travel and favourable fuel costs. Today,IndiGo (InterGlobe Aviation Ltd) is the third-largest global airline by market cap, trailing only Delta Air Lines and Ryanair, putting India on the global aviation map. But will the party continue ? Uncertainties loom on the horizon. The recent expansion of Air India's capacity by 25% threatens to intensify competition and potentially drive down airfares, posing a challenge to IndiGo's profitability. But for now, let us revel in this extraordinary accomplishment and celebrate IndiGo (InterGlobe Aviation Ltd)'s historic feat!

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Will the 3C’s- Capacity, Capability, and Culture play a pivotal role in shaping the future of Indian businesses? Sometime back I was a part of a panel discussion on CNBC-TV18 that focused on this important question. Did you know that recent studies have shown that- 1. 85% of Indian businesses see scalability as a top priority in their growth strategy, but only 30% feel fully prepared to handle the rapid changes in demand. 2. Companies that actively invest in employee capability development report a 24% increase in overall productivity. 3. Culture is a key differentiator- organizations with highly engaged employees are 21% more profitable than their competitors. So, yes, the 3Cs—Capacity, Capability, and Culture—form the foundation for creating resilient, adaptable, and high-performing organizations. Watch the full video for detailed takeaways. Thank you, Deloitte and Anandorup Ghose, HTMedia and Paras Kaushik for your insights on the topic, and thank you CNBC-TV18 and Mugdha Kalra for enabling a fresh and innovative take on the topic! #leadership #businessgrowth #talent #culture #skilling #technology

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"Digitalization is often about the customers, but don't forget what's within", shared Neetan Chopra CDIO of IndiGo (InterGlobe Aviation Ltd) during his session “From Stalemate To Strategic Leap: Actionable Steps For Leading Digital Transformation and unlocking your company's digital future at People Matters #TechHRIn Annual Conference 2024. —> According to him key priorities are building digital capabilities and most importantly building digital mindset ( agile, adaptability, velocity, open, cocreate and experimental) will help to identify key opportunities, overcome internal roadblocks, and ignite a culture of innovation. This will transform team from passive observers to active participants in shaping your company's digital future. #InspirationToAction #Leadership #CHROMagic #Resilience #Performance #Keynote #HRInnovation Sugam Sharma Drishti Pant Aditi Agnihotri Ester Martinez Charu Sood

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I am talking about future today. Interesting thing about future is that every time we talk about it, it changes. Let’s change the future together because it is going to be an interesting session.

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Food for thought 🤔 (read in a book few years back) In the game of football during penalty shootout goalkeepers are twice as likely to save a penalty if they stay in the middle of the goal rather than dive to one side or the other. Most goalkeepers know this but rarely stand their ground. The value of being seen to do something is higher than that of doing nothing. The goalkeeper doesn’t attract the blame, if they dive and the opponent scores. Fear of blame sub consciously overrules a perfectly good strategy Standing still is therefore the optimum strategy for saving penalties ,obviously one can’t do this every time, a degree of randomness is needed. Now replace football with life…we don’t need to jump left and right every time to save the goal, standing still is the best strategy at times #FoodForThought #LifeLessons #OptimumStrategy #GoalSetting #MindsetShift

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🌟 ET Daily Updates - December 3 🌟 🛫 Aviation & Market Insights 1. Air India CEO Wilson reveals a 55% market share on metro routes and 40% on top 120+ routes. ✈️📊 2. Mamaearth's Honasa Consumer faces a 40% plunge in stock value—can strategic pivots revive it? 📉🔄 🌐 Tech & AI Innovations 1. Freshworks appoints Srinivasan Raghavan as Chief Product Officer to lead AI-driven innovation. 🤖🚀 2. Amazon to pilot AI-designed material for carbon removal. 🌍🔬 3. Nvidia joins a $700M capital raise for AI firm Nebius Group. 💡💸 📦 Business Moves 1. Zepto's CEO eyes IPO in 2025, dispels myths about quick commerce impacting Kiranas. 🛒💬 2. MapMyIndia to spin off its B2C unit, with CEO Rohan Verma leading the new venture. 🗺️📈 🌍 Global Highlights 1. India to have indigenously designed nuclear submarines by 2036, says Navy Chief. 🚢🇮🇳 2. Uber launches a boat-hailing service on Kashmir's Dal Lake. 🛶✨ 3. The dollar retains its dominance but faces a strong challenger from another powerhouse currency. 💵🌐 💼 Startups & Investments 1. Nazara Technologies invests ₹196 crore in new ventures. 🎮💼 2. Prosus pumps $80M into supply chain finance startup Mintifi. 🔗📈 3. RaptorX secures pre-seed funding from Peak XV Spark, EagleWings Ventures, and others. 🚀💡 💬 What’s your take on these developments? Join the conversation below! #Technology #Startups #AI #Investments #Innovation 🌏

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#Indigo Ranked 103rd out of 109 Global Airlines 🙄 #India's very own "Andhon Main Kana Raja" of the Indian Airlines industry 😔 #Apathy, #Overconfidence or do the flyers "Do Not Care Enough" which the Indigo Airlines Management is taking undue advantage of? This includes me, and at times we are not vocal enough for Airline Regulatory Authorities to take cognisance of their fallacies. At 15.2 crore, a record number of Indian flyers in flew in 2023. Domestic air travel in India surpassed pre-Covid levels and IndiGo had a market share of 60.5%, while the combined market share of Tata group airlines was 26%. And to be honest, well without much good options I am guessing we are forced to chose the "Best of the Worst". If you are compared to #airIndia, well you are seeing down the barell, as it is. Hopefully that will change with #TataGroup taking over the national icon. IndiGo has been ranked as one of the world's worst airlines, as assessed in the #AirHelp Score report for 2024. This places the Indian airline towards the lower end of the list, with #Tunisair occupying the last spot. The report additionally features #AirIndia at 61st and #AirAsia at 94th in the rankings. But the funny thing is India's largest airline InterGlobe Aviation Ltd, which run's IndiGo, also recorded its highest yearly total consolidated revenue of Rs 71,231 crore for financial year 2023-24 (Apr-Mar), up 27.5% year-on-year. It has also reported reported a consolidated net profit of Rs 1,894.82 crore for the quarter ending on March 31 (Q4) in the financial year 2023-24 (FY24). Net profit of the low-cost airline zoomed 106 per cent compared to Rs 919.20 crore reported in the year-ago period. I am sure #Indigo and few other Indian carriers can do much better, especially since its operating in one of the most largest and populated domestic and international travel hubs of the world. It seriously needs #investments in; 1. #TimeManagement 2. #Reporting Accurately 3. #Cleanliness 4. #CustomerService 5. #FlightOperations Management 6. #Staff Operations 7. #Roster Management 8. #Safety 9. #AfterSales Services 10. Entertainment Systems 11. Treating flyers with #care and #respect (because of them - you exist) Flexi-pricing definitely is making them rich, at our behest. #worstairlines #indigo #interglobe #interglobeaviation #airlinerankings #worstairlines2024 #globalairlinesrankings #airlinesrankings

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Proud to share that our Founder & Chairman, Himanshu Maradiya, has been featured by PHP for his insights on Shiba Inu (SHIB). His expert outlook emphasizes SHIB’s exciting growth potential. Thank you, PHP, for the feature! Follow CIFDAQ for more updates! #ShibaInu #Crypto #Blockchain #CIFDAQ

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Almost every client conversation today around the need for GCC starts with either building next generation capability, scalability and time to market or driving product innovation. GCCs are at the center of any business transformation discussion at CXO tables

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Reflecting on an insightful article I recently read in ETHR, I couldn’t help but think about the massive changes businesses are experiencing across the world. With new technologies, shifting workforce dynamics, and global events, talent acquisition priorities are evolving rapidly. It is no longer just about filling positions quickly. Now, it is about balancing the quality of hires with hiring speed, keeping hiring managers happy and candidates engaged. One game-changer? Talent Acquisition analytics. The right TA Analytics processes and tools can transform the hiring process, making it more transparent and efficient. But it is crucial to tailor these metrics to specific roles and industries. From my experience, a holistic approach that balances both qualitative and quantitative metrics leads to more strategic hiring decisions. Continuous improvement is key—regularly reviewing and adjusting talent acquisition strategies based on performance data is essential. And let us not forget the importance of technology integration —having other TA tech like assessment/sourcing tools, job boards integrate with ATS and CRM can streamline processes and reduce time-to-hire. What are your thoughts on leveraging analytics for hiring? What are you measuring? Have you seen any innovative approaches in your organization/ industry? https://lnkd.in/gnGDQ79K #BusinessTransformation #TalentAcquisition #HiringAnalytics #QualityOfHires #EfficientHiring #StrategicHiring #ContinuousImprovement #HiringMetrics #TalentStrategy #TATech #FutureOfWork #HiringExcellence

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Jim Iyoob started his career as a contact centre agent in the 90s and then moved on to have an illustrious career as CXO for Etech Global Services and a distinguished CX hall of fame member. I found the following points most insightful in this discussion : 1. Smart, attainable goals >> Fancy mission statement 2. Remove friction in interactions 3. Data accessibility is the hidden, most important CX function https://lnkd.in/gPZ5R7iu

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Enterprises see data-driven decision-making and #AI as key pillar to transform #CX, so what is stopping them? Recently, I was a part of a panel discussion hosted by The Times Of India & Comviva. It was a riveting discussion on the barriers to adoption of data science & #AI and how we can address them. In my opinion, there are 2 key things that we need to address: 1. There is intent, however, it is limited by the ability to adopt these technologies. 2. It is seen as an IT or #CX decision, whereas, it should be seen as a strategic business decision! Watch the complete discussion, here: https://lnkd.in/g4DTgNBS #BrightMinds Pankaj Doval, Manas Agrawal, Shaveen Garg, Arnab Bhattacharya

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Yesterday, a Deja Vu moment as Agam Garg, a recognized leader in the Start-Up space, visited TASC Corporate Services. Today, he spearheads Future Milez, one of our EBOs, driving its journey to becoming a key player in its domain. Amazing brainstorming session with Anantha Krishnan, Muhammad Zeeshan and Varun Crasta, as we delved into the benefits of technology to drive scale, and sustained profitability. As per Michael Tushman in his book #leadanddisrupt, Organizations have to be ambidexter to help build EBOs (Emerging Business Opportunities) it consists of three distinct disciplines: (1) Ideation to generate potential new business ideas (2)Incubation to validate these ideas in the market, and keep pivoting (3)Scaling to reallocate the assets and capabilities needed to grow the new businesses. The Future Milez team's dedication is commendable, and success seems imminent! Excited to continue our meetings and cultivate synergies.

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🚀 ixigo Gets SEBI Nod For IPO. Exciting news for travel enthusiasts and investors alike as ixigo's parent company Le Travenues Technology Ltd receives approval for its INR 120 Cr+ initial public offering (IPO) from the Securities and Exchange Board of India (SEBI). Here are the key highlights: 📋 Regulatory Approval: - ixigo received the observation letter from SEBI on May 14, signaling the green light to proceed with its public issue. - The IPO comprises a fresh issue of shares worth INR 120 Cr and an offer for sale (OFS) component of 6.66 Cr shares. 💼 Utilization of Funds: - Of the IPO proceeds, INR 45 Cr will be allocated for working capital requirements, while INR 26 Cr will bolster investments in technology infrastructure, including data science and AI. - Axis Capital, JM Financial, and DAM Capital Advisors are the lead book runners for the issue, indicating strong market interest. 💡 Company Background: - Founded in 2007, ixigo initially started as a travel search website before transitioning into an online travel aggregator (OTA), offering various travel services such as flights, trains, bus tickets, and hotel bookings. - Analysts highlight ixigo's profitability factor and strategic focus on railway ticketing, along with its penetration into Tier II and smaller markets, as key strengths for its IPO. 📈 Financial Performance: - In FY23, ixigo reported a consolidated net profit of INR 23.4 Cr, marking a significant turnaround from a net loss of INR 21.1 Cr in FY22. Operating revenue surged by 32% to INR 501.2 Cr in FY23. - For the nine months ending FY24, ixigo posted a net profit of INR 65.7 Cr on operating revenue of INR 491 Cr, indicating robust growth momentum. 📊 Market Outlook: - The ixigo IPO comes amidst a flurry of tech startup listings in 2024, including anticipated offerings from Swiggy and Ola Electric. - The successful debut of B2B travel portal Travel Boutique Online and strong subscription numbers for Go Digit's IPO reflect positive investor sentiment in the market. With ixigo's IPO approval, investors have another opportunity to participate in India's dynamic travel and tech landscape, poised for growth and innovation. #ixigoIPO #TravelTech #StartUpNews #BusinessNews #MicroShots #NewsUpdates

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