Ronak Rajan’s Post

AirHelp Inc. has released a list of the best and worst airlines of 2024, with Brussels Airlines emerging as the unexpected champion, soaring from 12th place to claim the coveted top spot, dethroning Qatar Airways after its remarkable five-year reign. This Belgian carrier's dramatic ascent tells a story of strategic transformation and customer-centric innovation. Meanwhile, United and American Airlines defied expectations, securing third and fourth positions respectively, despite a year marked by significant disruptions. At the opposite end of the spectrum, Tunisair bore the ignominious label of the world's worst airline, languishing at the bottom of the 109-airline ranking. Its poor performance symbolizes the challenges faced by national carriers struggling to meet modern traveler expectations. IndiGo too languished near the bottom, ranking in the bottom 10. Notably, budget carriers and national airlines dominate this list, highlighting systemic challenges in delivering consistent, high-quality service. The report, led by CEO Tomasz Pawliszyn, meticulously evaluated airlines across multiple dimensions: on-time performance, customer claims processing, and passenger experiences spanning food, comfort, and service quality. Customer feedback emerged as the critical differentiator. Airlines that listened, adapted, and prioritized passenger experience rose to the top, while those remaining static found themselves struggling. This annual assessment acts as a strategic roadmap for airlines worldwide, challenging them to continuously innovate, improve operational efficiency, and most importantly, truly hear their passengers. As global travel rebounds and evolves post-pandemic, these rankings serve as a powerful reminder: in the competitive skies of modern aviation, customer satisfaction isn't just a metric—it's the ultimate destination for all things aviation. By Karan Karayi Article link - https://lnkd.in/dj88UnA2 #AirlineRanking #TravelIndustry #IndiGo #AviationNews #CustomerSatisfaction #WorldAirlines #TravelExperience #AviationTrends #AirlinePerformance #GlobalTravel #TeamMarksmen #MarksmenDaily #InFocus

The wait is over — the AirHelp Score for airports is here! And the top global scorers are… 🥁🥁🥁 🥇 Hamad International Airport 🥈 Cape Town Airport (Airports Company South Africa) 🥉 Nagoya Chubu Airport (Central Japan International Airport Company, Ltd.) An airport's track record for punctuality and service quality greatly influences flight experience and can significantly impact travelers' booking decisions. That’s why we’re releasing airport scores ahead of summer travels this year. "Similarly to understanding their rights, passengers should know which airports offer the best services overall. Through the AirHelp Score, we can help passengers better predict what their experience will look like at different airports and what they can do if their flight gets delayed, canceled or overbooked,” commented our CEO Tomasz Pawliszyn. This year’s ranking includes 239 airports from 69 countries, and over 17,550 unique airport reviews from passengers. Also for the first time, we’ve categorized airports by the number of flights they handle, allowing passengers to compare airports of the same size. 👏👏 Congrats to the top airports! To explore all AirHelp Score airport rankings go to https://lnkd.in/eGZuvNVi The AirHelp Score for airlines will be released in Winter 2024. Stay tuned! #AirHelp #AirHelpScore #AirportRanking #BestAirports

📌 How to streamline #airline operations in 2024 📌 Zamna. Travel Rules Engine at the ready!  “Efficiency is the new luxury. It means preparing #passengers from home, ensuring smooth travel, with validated documents and hassle-free experiences.” 🏠 Zamna.ai implements #TravelRules + Pre-Check Services straight into your airline ‘home’ - your DCS. ⏳ Zamna.ai delivers Real-Time Validation, providing doc check for visas, travel rules, and into #DCS instantly. . . Facing delays? Who’s ensuring document compliance? Experiencing bottlenecks? Who’s validating travel rules promptly? ✔️It may seem daunting. But real-time travel rules + validation creates a seamless travel experience. ✔️ You regain control and ensure smooth #airport operations. ✔️ Small steps, big transformations. . . . 🛩 Follow Irra Ariella Khi for more stories and insights about airlines, passengers, and the future of travel identity. ♻️ Repost if you think it can help others in your network! 🖐️ Try https://zamna.ai/demo or talk to me about using Zamna. in your airline

IndiGo (InterGlobe Aviation Ltd), India's largest airline, has been ranked among the world's worst by AirHelp a European agency processing air passenger claims. The 2024 report places IndiGo 103rd out of 109, igniting debate over the survey's credibility and the airline's quality of service. Key Points: - AirHelp's Ranking Criteria: On-time performance, customer feedback, and claim processing are the three main factors. IndiGo scored 4.80, ranking low on the list. - IndiGo's Counterargument: The airline disputes the findings, citing high scores in punctuality and low customer complaints as per India's aviation regulator, DGCA. - DGCA's Statistics: IndiGo is reported to have a mere 0.2 complaints per 10,000 passengers and leads with an on-time performance rate of 71.9%, according to DGCA's October report. - International Standing: In contrast to IndiGo's low ranking, airlines like Brussels Airlines, Qatar Airways, and United Airlines top the list with scores above 8.0. - IndiGo's Position: With a 60% domestic market share and over 100 million passengers in 2023, IndiGo pledges to continue delivering timely, affordable, and smooth travel experiences, focusing on service quality and customer satisfaction. - Sector Perspective: The controversy underscores the variance in ranking methodologies between international bodies like AirHelp and national entities like DGCA, each offering distinct viewpoints on airline performance. #AviationNews #IndiGo #AirlineRankings #Travel #CustomerExperience #AviationIndustry #Airtravel

Amit Saxena Dr. Burcu SAKIZ (Ph.D.) Ashish VYAS Turkish Airlines Arjun Kapoor Halit Tuncer Mustafa Mucahitoglu S. Burak Omeroglu MakeMyTrip MakeMyTrip Deep Kalra Amit Tyagi Avinash Singh Suraj Batra Jasmeet Singh Reena Mansukhani Nikhil Dhar Sanjay Gupta Neetan Chopra Pieter Elbers With due Respect I am Absolutely frustrated with the customer service seeking your assistance with booking confirmation issues on flights with #Indigo and #TurkishAirlines ! I noticed airfare prices have recently increased. Is this why my flight needs to be rebooked at a higher price? Dated 27/3/2024, we booked flights for two passengers from New Delhi to Geneva with a layover in Istanbul via Turkish Airlines. One booking gets confirmed– #BusinessClass for one passenger and another remains unconfirmed #EconomyClass for two passengers.   We've reached out to both airlines where they confirmed that #Turkish Airlines is not confirming the booking. #Turkish Airlines, on the other hand, is advising us to speak to #Indigo Airlines. The lack of confirmation is causing us considerable inconvenience and uncertainty. Flight Details: PNR P3W99X INDIGO ; PNR VACL23 TURKISH  10 MAY | DEL- GVA CONFIRMED –1 PAX 08 JUN | GVA- DEL CONFIRMED –1 PAX PNR UZQI6T | 08 JUN| GVA- DEL - NOT CONFIRMED -2 PAX PNR U2HEVQ | 10 MAY | DEL- GVA – NOT CONFIRMED - 2 PAX We have an infant traveling with us, making it absolutely critical for everyone to be on the same flight. This situation is particularly concerning because there's a chance one of our reservations (PNR) might be cancelled even though the flight is still operating. we have been forced to rebook the same flight again at significantly higher fares due to current surges? We appreciate your transparency on this matter. Booking partner MakeMyTrip #TravelIssues #BookingTroubles #CustomerServiceHelp #IndigoAirlines #TurkishAirlines

Ryanair - Europe's Favourite Airline fare increase for summer 2024 vs summer 2023 (top 20 countries by seat capacity) The chart below, using data from Apex, shows the % increase in Ryanair fares collected 180 days before each month of summer 2024 vs summer 2023. Apex fares show that the largest increase is on routes to from United Kingdom (GB) at 11% but closely followed by Portugal (PT), Ireland (IE), Sweden (SE) and Belgium (BE). Only three of the top countries had a decrease - Croatia (HR), Austria (AT) with Morocco (MA) with the largest decrease of -10%. In term of fare the highest fares are on routes to/from Greece (GR), Germany (DE) and Portugal (PT) and the lowest to/from Italy (IT), France (FR) and Croatia (HR). Apex has route performance data (fares, costs, profit, schedules, CO2) for hundreds of different airlines, get in touch if you want to see relevant data for your market. #rdcaviation, #werdc, #apex, #fares, #profitability, #schedules, #CO2 Source, RDC Aviation : data, apps and APIs for the aviation sector Get in contact here if you want to find out more about our data solutions - https://lnkd.in/dPpaUgj7

Well this is one list where you probably don't want to come out on the top!! Worst airlines for UK flight delays revealed. Wizz Air has come top in a list of worst airlines for UK flight delays in 2023, with Turkish Airlines coming second and TUI Airlines third. The list was compiled by the PA news agency using Civil Aviation Authority (CAA) analysis of scheduled and chartered departures from UK airports by airlines operating more than 2,500 flights. Wizz Air came top for the third year running in the list, which does not take into account cancelled flights. Below is a list of the 'Top 12', showing UK flight punctuality for 2023, starting from the longest average delay per departing flight: 1 Wizz Air (31 minutes and 36 seconds) 2 Turkish Airlines (28 minutes and 36 seconds) 3 TUI (28 minutes and 24 seconds) 4 Air India (28 minutes and 12 seconds) 5 Pegasus Airlines (25 minutes and 6 seconds) 6 Air Portugal (23 minutes and 48 seconds) 7 Vueling Airlines (23 minutes and 6 seconds) 8 Swiss Airlines (22 minutes and 48 seconds) 9 Air Canada (22 minutes and 6 seconds) 10 British Airways (21 minutes and 36 seconds) 11 EasyJet (21 minutes and 30 seconds) 12 Aurigny Air Services (20 minutes and 48 seconds) #traveltony #travelnews Surrey Chambers of Commerce #airlines Connect Surrey Networking #travel Lite RADIO

Big news in the skies! Airlines are bracing for the end of the ‘revenge travel’ boom. Here’s the scoop: The Boom: Over the past two years, airlines soared high on ‘revenge travel.’ People, tired of lockdowns, flocked to the skies. 🚀 💰Record Profits: Carriers like Ryanair - Europe's Favourite Airline and Emirates raked in cash. High ticket prices and strong demand offset costs. 😱Plot Twist: Ryanair just dropped a bombshell! Airfares will be ‘materially lower’ this summer. 🎟️Why? Passengers are resisting price hikes. They’re going back to basics. 🔄 Normalizing: The Turkish company Pegasus Airlines says it’s time for ‘normalization.’ Post-pandemic frenzy is unwinding. What’s your next destination?🤔 #businessinsights #marketing #summer

India’s largest airline, IndiGo, has been ranked among the world’s worst airlines in the 2024 AirHelp Score global rankings. IndiGo placed 103rd out of 109 airlines analyzed, based on a report by AirHelp Inc., a firm specializing in passenger compensation claims. The report, which assessed data from January to October 2024, used key factors such as on-time performance, global customer claims, and passenger feedback from 54 countries. Criteria such as food quality, seating comfort, and crew service were evaluated to determine the rankings. Air India fared better, securing 61st place, while AirAsia was ranked 94th. At the top of the rankings, Brussels Airlines from Belgium claimed the number one spot, followed by Qatar Airways and United Airlines. The 2024 AirHelp Score report ranked Tunisair from Tunisia as the world’s worst airline, followed by Buzz from Poland and Nouvelair, also from Tunisia. Read the full story here: 👇 https://lnkd.in/dD-uMfrY #airline #traveling #indigo #india #company #business #indianstartupnews

Airlines are more than just their rankings—they’re about the experiences they deliver. IndiGo (InterGlobe Aviation Ltd)’s placement near the bottom of the 2024 AirHelp Score may be alarming, but it also reflects the growing importance of customer experience in aviation. Operational efficiency is crucial, and IndiGo has excelled in maintaining one of the most demanding schedules in the world. But as the rankings highlight, passengers now value more than just on-time performance. Comfort, service, and overall care are becoming non-negotiable. This report is a reminder: consistency in operations needs to be matched by consistency in customer satisfaction. IndiGo has the scale and presence—what’s next is making passengers feel it’s the best choice, not just the fastest. Looking forward to seeing how they rise to this challenge. #CustomerExperience #Aviation #IndiGo #AirlineIndustry #India