Firstsource

2024 has been a game-changer for Trust and Safety, with the increasing influence of #GenAI, shifting regulations, and evolving user expectations at the forefront. It's no longer just about content moderation – it's about building trust, ensuring safety, and staying ahead of new challenges. In the latest blog, João Anastácio, Practice Head of Trust & Safety, and María Paula Polchlopek, AVP of Global Head Trust & Safety Wellness, share the learnings from 2024 for trust and safety leaders. Top 3 trends discussed include: ➡️ 𝐀𝐈 & 𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧: Revolutionizing content moderation, but still needing human oversight to address bias. ➡️ 𝐑𝐞𝐠𝐮𝐥𝐚𝐭𝐨𝐫𝐲 𝐂𝐡𝐚𝐧𝐠𝐞𝐬: New laws like the EU Digital Services Act are driving fast adaptation. ➡️ 𝐔𝐬𝐞𝐫 𝐄𝐱𝐩𝐞𝐜𝐭𝐚𝐭𝐢𝐨𝐧𝐬: Users demand more transparency and safety, prompting proactive measures. With AI-driven tools, predictive analytics, and wellness innovations, we’re driving faster, more effective responses to ensure a safer online environment. The future? Resilience, proactive risk management, and turning user safety into a competitive advantage. Read more: https://lnkd.in/dqvTgZDu #WeMakeItHappen #TrustandSafety #GenerativeAI #PredictiveAnalytics #Wellness #MentalHealth #ContentModeration #DigitalServicesAct #EthicalAI | Vivek Sharma | Karan Kapoor | Alfiya Timorshina | Brad Hastedt | Nitin Nagpal | Graham Kinch | Arup Angle |

At Firstsource, REACCH isn’t just a set of values – it’s our north star, helping us to succeed in a competitive, digital-first world.   𝗘 𝗳𝗼𝗿 𝗘𝘅𝗲𝗰𝘂𝘁𝗶𝗼𝗻 𝗘𝘅𝗰𝗲𝗹𝗹𝗲𝗻𝗰𝗲 means striving to be the best, collaborating, co-creating, and driving excellence in everything we do. This value fuels our culture and passion for delivering exceptional results for our clients.   Meet Tania Juarez Centurion, our Assistant Manager of Operation, based in Mexico, who exemplifies Execution Excellence through her passion and leadership. She leads her team to consistently deliver outstanding results.   What does Execution Excellence mean to you at work? Share your thoughts below.   #LifeAtFirstsource #ExecutionExcellence #FirstForce

𝗪𝗮𝗻𝘁 𝘁𝗼 𝗴𝗲𝘁 𝗮𝗵𝗲𝗮𝗱 𝗼𝗳 𝘁𝗵𝗲 𝘁𝗲𝗹𝗲𝗰𝗼𝗺 𝘀𝗲𝗰𝘁𝗼𝗿? ✔️ 𝙂𝙧𝙚𝙖𝙩𝙚𝙧 𝙘𝙤𝙢𝙥𝙡𝙞𝙖𝙣𝙘𝙚. ✔️ 𝘿𝙞𝙛𝙛𝙚𝙧𝙚𝙣𝙩𝙞𝙖𝙩𝙚𝙙 𝘾𝙓. ✔️ 𝙄𝙢𝙥𝙧𝙤𝙫𝙚𝙙 𝙘𝙤𝙢𝙥𝙡𝙖𝙞𝙣𝙩𝙨 𝙧𝙚𝙨𝙤𝙡𝙪𝙩𝙞𝙤𝙣. ✔️ 𝙋𝙧𝙤𝙖𝙘𝙩𝙞𝙫𝙚 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙧𝙚𝙡𝙖𝙩𝙞𝙤𝙣𝙨𝙝𝙞𝙥𝙨. ✔️ 𝙍𝙚𝙙𝙪𝙘𝙚𝙙 𝙘𝙤𝙨𝙩𝙨. These aren't just ideals—they're tangible outcomes the telecom sector can achieve by adopting Consumer Duty principles. By shifting focus to measurable customer outcomes, providers can: ✅ Increase customer satisfaction with clear, transparent communication. ✅ Boost retention through tailored, data-driven offerings. ✅ Reduce complaints by proactively addressing customer needs. ✅ Enhance trust with fair, value-driven pricing models.   At Firstsource, we’re championing this transformation to help telecom providers lead the charge in creating impactful, customer-first experiences.   👉 Curious how this can shape the future of telecoms? Check out Rob Liley, VP – Communication Sectors at Firstsource’s blueprint for better customer outcomes, in our latest blog: https://lnkd.in/gjMnM2ZF #WeMakeItHappen #ConsumerDuty #TelecomIndustry #CustomerCentricity #CustomerExperience #Compliance #Innovation | Andy McDonald | Steve Best |  

𝗪𝗵𝗮𝘁’𝘀 𝗡𝗲𝘅𝘁 𝗳𝗼𝗿 𝘁𝗵𝗲 𝗠𝗼𝗿𝘁𝗴𝗮𝗴𝗲 𝗠𝗮𝗿𝗸𝗲𝘁? 𝗟𝗲𝘁’𝘀 𝗙𝗶𝗻𝗱 𝗢𝘂𝘁—𝗧𝗼𝗴𝗲𝘁𝗵𝗲𝗿! Join Michael Fratantoni, Chief Economist and SVP at the Mortgage Bankers Association (𝗠𝗕𝗔) and our MD & CEO, Ritesh Idnani, for an exclusive #LinkedInLive conversation on the #FutureOfMortgage. Together, they’ll dive into the 𝙩𝙧𝙚𝙣𝙙𝙨, 𝙤𝙥𝙥𝙤𝙧𝙩𝙪𝙣𝙞𝙩𝙞𝙚𝙨, 𝙖𝙣𝙙 𝙘𝙝𝙖𝙡𝙡𝙚𝙣𝙜𝙚𝙨 𝙩𝙝𝙖𝙩 𝙬𝙞𝙡𝙡 𝙨𝙝𝙖𝙥𝙚 𝙩𝙝𝙚 𝙢𝙤𝙧𝙩𝙜𝙖𝙜𝙚 𝙞𝙣𝙙𝙪𝙨𝙩𝙧𝙮 𝙞𝙣 2025. 📅 𝗪𝗵𝗲𝗻: 𝗝𝗮𝗻𝘂𝗮𝗿𝘆 𝟭𝟱, 𝟮𝟬𝟮𝟱, 𝗮𝘁 𝟯 𝗣𝗠 𝗘𝗧   🎥 𝗪𝗵𝗲𝗿𝗲: 𝗟𝗶𝗻𝗸𝗲𝗱𝗜𝗻 𝗟𝗶𝘃𝗲 📌 #SaveTheDate and 𝗿𝗲𝗴𝗶𝘀𝘁𝗲𝗿 𝘁𝗼𝗱𝗮𝘆 👉 https://lnkd.in/gPz_jfzP 💡 Got a question about the future of mortgages? Share it in the comments, and we’ll explore it during the session! #WeMakeItHappen #Sourcepoint #Firstsource #MBA #MortgageMarket2025 | Vivek Sharma | Aniket Maindarkar | Sreenath Ramakrishnan | Srinivas Vijayaraghavan | Rajkumar Ramakrishnan, AMP, CRVPM ll | John Sarris | Firstsource | Sourcepoint | Ann Nash | Aditi Bhandari | Jeanette Arnholt |

Exciting news! 🎉 We’ve been recognized by Avasant as a 𝗟𝗲𝗮𝗱𝗲𝗿 𝗶𝗻 𝘁𝗵𝗲 𝗠𝗼𝗿𝘁𝗴𝗮𝗴𝗲 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗣𝗿𝗼𝗰𝗲𝘀𝘀 𝗧𝗿𝗮𝗻𝘀𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 𝟮𝟬𝟮𝟰 𝗥𝗮𝗱𝗮𝗿𝗩𝗶𝗲𝘄™, spotlighting our innovative capabilities in composable operations, AI-led solutions, and global delivery models.   In today’s ever-changing mortgage landscape, adaptability is key. We’re helping lenders and servicers work smarter, adapt faster, and create exceptional borrower experiences. Whether it’s streamlining loan processing or enhancing compliance and efficiency, we’re turning challenges into opportunities with technologies like large language models (LLMs) and platforms such as ILM and LES.   To our incredible teams and trusted partners—this one’s for you! Here’s to continuing to shape a smarter, more agile future for the mortgage industry. 🙌   Read more: https://lnkd.in/g2NCZs6T #WeMakeItHappen #TechInEverythingWeDo #MortgageInnovation #AI #ComposableOperations #DigitalTransformation #Sourcepoint #FirstsourceProud   | Ritesh Idnani | Vivek Sharma | Aniket Maindarkar | Aditya Jain | Haril Sadhu | Praveen Kona | Sreenath Ramakrishnan | Venugopala Dumpala | Rajiv Malhotra | John Sarris | Firstsource | Sourcepoint | Pooja Heda |

We kicked off our 𝗳𝗶𝗿𝘀𝘁-𝗲𝘃𝗲𝗿 Firstsource 𝗟𝗲𝗮𝗿𝗻𝗶𝗻𝗴 𝗠𝗼𝗻𝘁𝗵, and what a month it was! Designed to help #Firstsourcers thrive in today’s fast-changing world, it brought the tools, knowledge, and inspiration to upskill, innovate, and embrace new ways of working—on their own terms. 𝗪𝗶𝘁𝗵 𝗼𝘃𝗲𝗿 𝟮𝟬,𝟬𝟬𝟬 𝗰𝗼𝘂𝗿𝘀𝗲𝘀 𝘀𝗽𝗮𝗻𝗻𝗶𝗻𝗴 𝗹𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽, 𝘁𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝘀𝗸𝗶𝗹𝗹𝘀, 𝗽𝗲𝗿𝘀𝗼𝗻𝗮𝗹 𝗴𝗿𝗼𝘄𝘁𝗵, 𝗮𝗻𝗱 𝗺𝗼𝗿𝗲—𝗮𝘃𝗮𝗶𝗹𝗮𝗯𝗹𝗲 𝗶𝗻 𝟮𝟬+ 𝗹𝗮𝗻𝗴𝘂𝗮𝗴𝗲𝘀 —our global teams had access to learning like never before. Powered by our 𝗻𝗲𝘄 𝗔𝗜-𝗱𝗿𝗶𝘃𝗲𝗻 𝗟𝗲𝗮𝗿𝗻𝗶𝗻𝗴 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺, the month transformed how we learn. It’s mobile-first, flexible, and curated to each colleague’s career goals, making it easier than ever to grow, anytime, anywhere. But Learning Month wasn’t just about the courses—it was about fostering a culture of curiosity and continuous growth. 𝗙𝗿𝗼𝗺 𝗧𝗘𝗗 𝗧𝗮𝗹𝗸𝘀 𝘁𝗼 𝘁𝗵𝗼𝘂𝗴𝗵𝘁-𝗽𝗿𝗼𝘃𝗼𝗸𝗶𝗻𝗴 𝗮𝗿𝘁𝗶𝗰𝗹𝗲𝘀 𝗮𝗻𝗱 𝘃𝗶𝗱𝗲𝗼𝘀, #Firstsourcers connected, shared ideas, and walked away with insights to supercharge their personal and professional journeys. Hear firsthand from our people how #LearningMakesItHappen for them. Here’s to staying curious, embracing new opportunities, and being #FutureReady! #WeMakeItHappen #LifeAtFirstsource #LearningAndDevelopment #Culture | Aftab Javed | Aditi Gujral | Ryan W.|

Being positioned as a ‘Leader’ in the Everest Group’s Lending Services Operations PEAK Matrix® Assessment 2024 is a powerful testament to the difference we’re driving in the lending industry.   In a market shaped by unprecedented challenges, this acknowledgment underscores our ability to deliver sustainable growth, drive innovation, and transform operations across the lending value chain—commercial, consumer, mortgage, and auto lending.   At Firstsource, we’re not just navigating the change; we’re reshaping lending services—streamlining processes, enhancing client experiences, and enabling our partners to thrive.   To download a copy of the assessment: https://lnkd.in/gJQ_ECCN #WeMakeItHappen #BusinessLeadership #LendingServicesOperations #FirstsourceProud | Ritesh Idnani | Aniket Maindarkar | Vivek Sharma | Rajiv Malhotra | Sreenath Ramakrishnan | Ali P. | Gina Marie Hawkins | Arjun Mitra | Tim Smith | John Sarris | Ayan Chakraborty | Sahil Chaudhary | Martin Pearson | Basab Majumdar | Amit Garg | Venugopala Dumpala

We’re proud to be named one of the "𝗧𝗼𝗽 𝟱𝟬 𝗖𝗼𝗺𝗽𝗮𝗻𝗶𝗲𝘀 𝘄𝗶𝘁𝗵 𝗚𝗿𝗲𝗮𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗿𝘀™" in India for 2024 by The Great Manager Awards and People Business Consulting What makes this achievement even more special is that our incredible #Firstsourcers—NatashaNatashaNatasha Sharangdhar, Vinit Engineer, Deepa Venkatachalam, and Mohamed Rafeek Ali - earned their place among the "𝗧𝗼𝗽 𝟭𝟬𝟬 𝗚𝗿𝗲𝗮𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗿𝘀 𝗶𝗻 𝗜𝗻𝗱𝗶𝗮". 🌟 This recognition reflects the culture of excellence and collaboration we’ve built together. Our leaders inspire every day—delivering results, empowering teams, and driving innovation with heart and #purpose, making Firstsource a truly special place to thrive. #WeMakeItHappen #GreatManagerAwards2024 #FirstsourceProud | Ritesh Idnani | Aftab Javed | Sohit Brahmawar | Aniket Maindarkar | Shahul Karim | Richa Sethi | Vishal Rao | Nanditha Chinnaraj | Nanditha Singh |

In a picture-perfect end to the year, Ritesh Idnani, our MD & CEO, has been recognized as among Times Now 𝗜𝗻𝗱𝗶𝗮’𝘀 𝗜𝗺𝗽𝗮𝗰𝘁𝗳𝘂𝗹 𝗖𝗘𝗢𝘀 𝟮𝟬𝟮𝟰!🏆 This accolade reflects Ritesh’s exceptional leadership, his commitment to innovation, and his focus on creating meaningful value for our clients, employees, and communities. Over the past year, his vision has guided Firstsource on a journey to #MakeTheIncredibleHappen — breaking boundaries, driving transformation, and empowering #Firstsourcers to make a real difference. Congratulations on this well-deserved recognition, Ritesh! You inspire us every day. 👏 #WeMakeItHappen #FirstsourceProud #Leadership #IndiasImpactfulCEO ET Edge | Aftab Javed | Aniket Maindarkar | Arjun Mitra | Ashish Chawla | Dinesh Jain | Hasit Trivedi | Himani Babbar | Karan Kapoor | Rajiv Malhotra | Sohit Brahmawar | Sundara Sukavanam | Venkatgiri Vandali | Vivek Sharma |

In a picture-perfect end to the year, Ritesh Idnani, our MD & CEO, has been recognized as among Times Now 𝗜𝗻𝗱𝗶𝗮’𝘀 𝗜𝗺𝗽𝗮𝗰𝘁𝗳𝘂𝗹 𝗖𝗘𝗢𝘀 𝟮𝟬𝟮𝟰!🏆 This accolade reflects Ritesh’s exceptional leadership, his commitment to innovation, and his focus on creating meaningful value for our clients, employees, and communities. Over the past year, his vision has guided Firstsource on a journey to #MakeTheIncredibleHappen — breaking boundaries, driving transformation, and empowering #Firstsourcers to make a real difference. Congratulations on this well-deserved recognition, Ritesh! You inspire us every day. 👏 #WeMakeItHappen #FirstsourceProud #Leadership #IndiasImpactfulCEO ET Edge | Aftab Javed | Aniket Maindarkar | Arjun Mitra | Ashish Chawla | Dinesh Jain | Hasit Trivedi | Himani Babbar | Karan Kapoor | Rajiv Malhotra | Sohit Brahmawar | Sundara Sukavanam | Venkatgiri Vandali | Vivek Sharma |