Aniket Maindarkar

I had a fantastic session today! 🤩 It was packed with valuable insights and practical tips. Whether you're a beginner or seasoned pro, there's something here for you. Don't miss out on the opportunity to learn and grow. Check out the link in my bio for registration and more information. #ProfessionalDevelopment #LearnAndGrow

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Transformation in operations is a journey, needs to be continuous and and shaped by a clear vision of the future. Starts with fixing fundamentals, then accelerating outcomes with the right digital strategy. #digital #fixthebasics #genaiandops

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Listen to Vidya Ravichandran our Founder &CEO on why Unifycx and what it means to our customers and how we are bringing Ai Precision and Human Intelligence together.

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Morning All... The modern workforce is evolving rapidly, driven by technological advancements, globalization, and shifting generational values. To effectively lead in this new era, in the VUCA world (Volatility / Uncertainty / Complexity / Ambiguity), we need to bring in some very different attributes 1. Curiosity – Open to Lear and be challenged 2. Resilience: Bouncing back from setbacks and challenges - GRIT 3. Inclusive Leadership: Creating a diverse and inclusive work environment. 4. Emotional Intelligence (EQ): Empathy and Self Awareness 5. Purpose - Purpose Driven Leadership Let me know your thoughts..!! TASC Corporate Services #Leadershipdeveloment #future #VUCA

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Our GenAI expertise is transforming Customer Experiences. By harnessing the power of AI, we are driving innovation and delivering exceptional value. Let's connect to explore how we can elevate your customer interactions. #CX #Innovation #GenAI #DigitalFirst

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We recognize the importance of human intelligence in enhancing customer and brand experiences amidst the growing integration of AI in the customer journey. Emphasizing the significance of human touch remains crucial in delivering a personalized and impactful interaction. Let's continue to harness the power of human intellect alongside technological advancements for a truly exceptional customer experience. We cant underestimate the value of being there! Watch more on this topic here: https://lnkd.in/gjanatpK #teleperformance #humantouch

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Learn how retailers can increase customer loyalty and revenue by delivering personalized experiences at every stage in the customer lifecycle. https://lnkd.in/grrDm7vw #SutherlandRetail #Retail #OmnichannelRetail #CX #SutherlandCXM

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You can't automate or process improve your way out of needing experience and tenure to anchor high performance teams. The best outcomes come from, diverse, multigenerational teams. #boomerboost #Oldbutgold #genzmeetyourmatch

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HGS is at the forefront of offshore CX delivery, continuously expanding its capabilities and aligning with emerging trends to meet the evolving needs of global enterprises. Read more. https://lnkd.in/eWrrQ3Ty

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Thrilled to lead a dynamic roundtable along with my friend Matthew Fishbein at the #CXInnovationSummit organized by GDS Group on '𝐏𝐫𝐨𝐯𝐢𝐧𝐠 𝐭𝐡𝐞 𝐕𝐚𝐥𝐮𝐞 𝐨𝐟 𝐂𝐗 𝐈𝐧𝐯𝐞𝐬𝐭𝐦𝐞𝐧𝐭𝐬: 𝐀𝐥𝐢𝐠𝐧𝐢𝐧𝐠 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲 𝐟𝐨𝐫 𝐄𝐱𝐞𝐜𝐮𝐭𝐢𝐯𝐞 𝐀𝐩𝐩𝐫𝐨𝐯𝐚𝐥.' We explored crucial strategies for securing executive buy-in on CX initiatives that drive business growth. Missed today's session? Join us tomorrow, September 26th, 9:20 AM - 10:20 AM, for another opportunity to gain these valuable insights! 𝐊𝐞𝐲 𝐭𝐚𝐤𝐞𝐚𝐰𝐚𝐲𝐬: 𝑨𝒍𝒊𝒈𝒏𝒊𝒏𝒈 𝑪𝑿 𝒔𝒕𝒓𝒂𝒕𝒆𝒈𝒊𝒆𝒔 𝒘𝒊𝒕𝒉 𝒃𝒖𝒔𝒊𝒏𝒆𝒔𝒔 𝒐𝒃𝒋𝒆𝒄𝒕𝒊𝒗𝒆𝒔 𝑫𝒆𝒎𝒐𝒏𝒔𝒕𝒓𝒂𝒕𝒊𝒏𝒈 𝑹𝑶𝑰 𝒐𝒇 𝒄𝒖𝒔𝒕𝒐𝒎𝒆𝒓 𝒆𝒙𝒑𝒆𝒓𝒊𝒆𝒏𝒄𝒆 𝒊𝒏𝒗𝒆𝒔𝒕𝒎𝒆𝒏𝒕𝒔 𝑬𝒇𝒇𝒆𝒄𝒕𝒊𝒗𝒆 𝒄𝒐𝒎𝒎𝒖𝒏𝒊𝒄𝒂𝒕𝒊𝒐𝒏 𝒕𝒆𝒄𝒉𝒏𝒊𝒒𝒖𝒆𝒔 𝒇𝒐𝒓 𝒆𝒙𝒆𝒄𝒖𝒕𝒊𝒗𝒆 𝒂𝒑𝒑𝒓𝒐𝒗𝒂𝒍 Don't miss out on shaping the future of CX in your organization with Etech Global Services! #CXInnovation #CustomerExperience #CXLeadership #BusinessGrowth Patrick Reynolds Charles (Wes) Woods

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Taking a proactive approach to the customer experience can create significant benefit. This article from McKinsey outlines a thoughtful approach to enhancing customer experience: rather than identifying customer pain points, the article encourages creating point of joy. Technology and digital transformation are promising methods of doing so. Through digital innovation, companies can create points of joy by personalizing customer experiences and enhancing communication and support. Quest Global is proud to support this approach through our own work. Our goal is to provide holistic support to our customers and through our services to create an experience that is both immersive and rewarding. How do your favorite companies create moments of joy? #DigitalTransformation #technology #CustomerExperience

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It was an insightful panel discussion on "Artificial Intelligence in CX: Using the Right Blend of People and Technology for Customer Service." at the Institute of Customer Service, London, UK. Key takeaways that stood out were: Why AI Projects Flounder: Missing Executive Buy-in: AI initiatives struggle to get the resources and focus from the top. Strategic Dissonance: AI should enhance, not replace, your existing strategy. The "Shiny Object" Syndrome: Don't chase the latest AI trends. Identify specific customer pain points where AI can deliver real value. Data Deficiencies: AI is only as good as the data it's trained on. The panel highlighted the power of the Human-AI Duet as the solution. It is supposed to be a collaboration and not a competition. Additionally, human empathy is a critical factor in building trust and loyalty which AI can’t replicate. It is important to have a CX maturity assessment and understand your current strengths and weaknesses to identify areas where AI can deliver the most significant impact. Interested in learning how EXL transformed customer service operations for a leading retailer, click here: https://lnkd.in/eNazm3WE #AI #CX #CustomerExperience #HumansandAI

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To get the most out of AI implementation, you need to start by looking at the outcomes you want to deliver, the value you want to get out of it, and then work backward to the technology from there. Anand Logani, EVP and Chief Digital Officer at EXL shares this and more in his interview with iTWireTV. Check out the video below to get more insights. https://lnkd.in/gEaeKfVS

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We had a fantastic experience at the UK & Ireland CHRO Executive Summit by Evanta, a Gartner company, held on June 13th, 2024, in London. We were honored to have our esteemed colleague, Sanjay Dutt, SVP & Global Head - HR Centers of Excellence, participate in a boardroom discussion titled "Balancing Risk and Reward — Ethically Optimizing HR Practices in the Age of AI." The insightful discussion, featuring Matthew Monette (Country Lead UK&I, Head of Expansion MENA & Israel, Deel) and Jennie Barker (Chief People Officer, Rightmove), explored how (generative) AI is revolutionizing HR by boosting efficiency, improving decision-making, and enhancing employee engagement. They delved into: ☑️ Understanding various AI concepts and the tangible benefits of integrating AI into people processes, ☑️ Aligning it with regulations, and ☑️ Fostering transparency and trust in AI-driven practices. Curious to know how you can make (generative) AI real for your business. Click to know more or reach out talented team: https://gag.gl/eosPX9

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Customer experiences (CX) are crucial for business success. They directly influence customer loyalty and growth, making it essential for companies to deliver superior experiences. The recent decline in CX quality across industries underscores the urgent need for businesses to prioritize and improve their CX strategies. #CustomerExperience #BusinessSuccess #CXStrategies

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Global Capability Centers (GCCs) have become a mainstream strategy for any top business seeking strategic and competitive advantages through access to top talent. At ANSR, we're thrilled about the trajectory of this $50B+ industry and how ANSR is helping to shape it up. This week, we released a pivotal report highlighting key trends for GCCs in 2024. Our report highlights findings from over 100 GCCs, showcasing key trends for 2024, including:   - Increasing focus on integrating "AI Everywhere" into the enterprise via the GCC. 80% of all GCCs are spearheading AI-related initiatives. - Escalating competition for top talent: With India commanding over 50% of the global GCC market, companies are vying for skilled professionals to drive innovation and growth. - Emphasis on emerging tech hubs: Tech centers like Bengaluru and Hyderabad continue to solidify their positions, attracting significant investments and talent. This report is a must-read for understanding the factors driving success for global centers in 2024. I couldn't be more excited about the industry's phenomenal growth and our role as market leaders. Download now to grasp the future of GCCs 📈 https://bit.ly/3Q2xjCh #GCCInsights #Innovation #DigitalTransformation

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In today's customer experience landscape, Digital Transformation isn't just a buzzword—it's a game-changer. From AI-powered chatbots to data-driven insights, businesses are harnessing cutting-edge technology to revolutionize customer interactions and raise the bar for service excellence. With tech advancements, businesses can now provide instant support and craft personalized responses at scale: 🛍️ Real-time recommendations based on past purchases and browsing habits. 📰 Dynamically adapted content tailored to specific needs and interests. 💰 Micro-targeted offers delivered precisely at the right moment in the customer’s journey. This deep level of understanding fosters stronger connections and amplifies engagement, making customers feel truly valued and understood. Discover how this digital revolution is shaping a more seamless, personalized, and interconnected customer journey, ushering in an era of unparalleled convenience and satisfaction. Click here to know more - https://bit.ly/3PX03wh #customerexperience #technology #digitaltransformation #tech #genai

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#CxOpsPeerCouncil \\ Accellerate the discovery & implementation of the best new ideas. Where do you turn for guidance on your #customerexperience & #operations biggest challenges? Once more, i am building a large network of leading peers from around the US + globally, delivering a #forceofideas, & providing each other high-quality insights. Thank you to Movate for believing in & forging business relationships that go beyond the merely commercial. 🤑 If you have been tackling how-to: *** Spearhead Enterprise Initiatives \\ #AI adoption *** Manage the CX Operations Function \\ #CustomerSuccess, #RevGenSales, #SeasonalSpikes, #RTO or #WFH *** Redesign Tools & Processes \\ #MoreProductivityForLess, #Training *** Manage Buy-In From Core-Stakeholders \\ Leverage data for #MachineLearning Take problems off your desk! Message me to join our council. Accepting new members now. (Next council meeting, January 2025) (Link to hot takeaways from our Q4 session in comments) ❤️🩷🧡 xo, hilary

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