Posted by Phil Sharp, Product Manager

(Cross-posted on the Gmail Blog.)

We're always trying to make Gmail faster and easier to use, so today we're introducing a completely redesigned compose and reply experience that does just that.

Faster
How many times have you been writing an email and had to reference something in another message? Saving a draft, opening the old email, and then reopening your draft wastes valuable minutes. The new compose pops up in a window, just like chats (only larger).


This makes it easy to reference any other emails without ever having to close your draft. You can even do a search or keep an eye on new mail as it comes in. And because the compose window works the same way as chats, you can write multiple messages at once and minimize a message to finish it later.

Easier to use
The new compose is designed to let you focus on what's important: your message. The controls are still there when you need them but get out of the way when you don’t. We’ve even added some new features like the ability to easily insert inline images and have more to come.

And, when you add recipients to your message, you'll see profile pictures of your contacts in autocomplete helping you find the right person faster. You can also drag and drop the new address chips between to:, cc: and bcc:. When you’re done adding recipients, the address area collapses automatically to get out of your way.


You’ll also see these same changes when you respond to a message. The reply experience has been designed to fit better inline as part of your conversation -- replies take up much less vertical height, intelligently expand to fit your content, and always keep the recipients and other controls in view no matter how long your message gets.

We're rolling out a preview of the new compose and reply today. After we've added some finishing touches over the coming months, we’ll enable it for everyone.

Posted by Amit Singh, Vice President, Google Enterprise

Whether you’re evaluating Google Apps, ready to make the move, or already a current user, we’re making it simpler for you to find the local, specialized, and trusted help you may need with the new Google Enterprise Partner Search. Search, click, and make the call to see how Google Apps Resellers can make your experience with Google Apps even better.


With over 6,000 Google Apps Resellers around the world, Enterprise Partner Search lets you preview the capabilities of a partner and find one that offers the services you’re looking for – from setup and user training, to email migration, management services, and support.

It’s simpler than ever, search for a partner today.

Posted by Peter S. Magnusson, Engineering Director, Google App Engine

Editors note: This morning we failed to live up to our promise, and Google App Engine applications experienced increased latencies and time-out errors. For a full report of the incident, visit the Google App Engine blog.

We know you rely on App Engine to create applications that are easy to develop and manage without having to worry about downtime. App Engine is not supposed to go down, and our engineers work diligently to ensure that it doesn’t. However, from approximately 7:30 to 11:30 AM US/Pacific today, about 50% of requests to App Engine applications failed.

During this incident, no application data was lost and application behavior was restored without any manual intervention by developers. There is no need to make any code or configuration changes to your applications.

We will proactively issue credits to all paid applications for ten percent of their usage for the month of October to cover any SLA violations. This will appear on applications’ November bills. There is no need to take any action to receive this credit.

We apologize for this outage, and in particular for its duration and severity. Since launching the High Replication Datastore in January 2011, App Engine has not experienced a widespread system outage. We know that hundreds of thousands of developers rely on App Engine to provide a stable, scalable infrastructure for their applications, and we will continue to improve our systems and processes to live up to this expectation.

Posted by Rich Rao, Director of Sales and Operations, Google Enterprise

Working with Google and Analysis Group, MIT research scientist Andrew McAfee recently conducted a study to understand the comparative costs of a business moving to the cloud versus remaining with a traditional on-premise IT system. In this comparative cost model, McAfee finds that the typical small- to medium-business (SMB) will significantly reduce its IT costs by doing away with its on-premise technology and moving to the cloud.


For example, a business with 16-100 computers can expect to save 37% by moving to the cloud – even if there’s no IT labor reduction. With savings achieved by moving to the cloud, these businesses are able to invest in areas that help expand or strengthen their business, whether it’s opening a new branch, starting a new product line, or hiring more people.

Bill Hipsher, Director of Business Development at USstoragesearch.com confirms, "Over a one-year period, Google Apps cost one-quarter of what we were spending on our on-premise IT before moving to the cloud – and over our business lifetime, it drops to just one-tenth of the cost. The hardware, software and time savings helped us expand our call center, which led to the creation of more than 30 new jobs this year."

In his study, McAfee also notes that SMBs' technology use is a strong indicator for the future of IT. Because SMBs are more flexible in their decision-making and aren't bogged down by legacy costs, they're able to choose an IT system that best suits their business. Thus, moving to the cloud frees up money for SMBs to drive business and job growth, and can set a precedent for how large businesses adopt cloud technology.

At Google, we’re proud to work with SMBs across the country to help them save money and move to the cloud. Visit our website to learn more about moving your business to Google Apps and explore McAfee’s comparative cost model in Google Sheets to adjust and tailor the model to your business.

Posted by Richard Ng, IT director, Playworks

Editors note: Today’s guest blogger is Richard Ng, IT director at Playworks, a nonprofit organization dedicated to improving children’s health and well-being through increased physical activity and play. See what other organizations that have gone Google have to say.

For more than 16 years, Playworks has been working with elementary schools in urban communities to help increase students’ physical activity during recess and throughout the day. We are the only organization in the country to send trained adult program coordinators into low-income schools, where they turn recess into a fun, positive experience that helps kids and teachers get the most out of their school day.

Headquartered in Oakland, California, Playworks has coaches and staff deployed at 380 schools, reaching 170,000 students in 23 cities across the country every day. In addition, our training staff serves another 400 schools each year all around the country. As the director of IT, my job is to make sure that every one of our staff has access to the resources they need to be successful at their schools. For our program staff, who visit 2-3 different schools every week the ability to get to their documents, and share and collaborate with each other is vital. Playworks relies on flexibility, mobility and access to information anytime, anywhere – Google is helping us achieve that.

In 2011, I attended Google I/O, where I had my first encounter with the Chromebook. I knew immediately that Chromebooks and Google Apps could be the answer our tech needs. We deployed a small, successful pilot program in early 2011, and today we have nearly 80+ Chromebook devices in use in the field, with more planned next year. With a simple two-page instruction document that we created internally, our team could work, share and collaborate from any of our 23 cities virtually overnight. Because Chromebooks don’t require manual software updates or an IT support staff to troubleshoot, my team can focus less on maintenance and more on strategic IT projects, and ultimately, the kids.

As a non-profit organization, cost is a major factor in every technology decision. The value that Google Apps and Chromebooks have delivered is unprecedented. Playworks has been able to save tens of thousands of dollars since we implemented Google Apps and deployed the Chromebooks. Based on estimates of what we previously spent on software and maintenance versus what we are spending now, I estimate we will save $50,000 - $70,000 per year. That translates to tremendous savings that can be redirected to improving our programs for kids.

At the end of the day, while we are working to improve the health and well-being of children by increasing opportunities for physical activity and safe, meaningful play, Google is helping our team access the technology they need to transform recess in the communities that need it the most.

Posted by Jonathan Rochelle, Director of Product Management

(Cross-posted from the Google Drive Blog.)

Google Drive is a place where you can create, share, collaborate and keep all your stuff. Of course, there are times you want to start a new document right away–say, to take notes in class or prepare a last-minute presentation for your boss.

To make it even easier for you to create stuff quickly, Documents, Spreadsheets, and Presentations–now called Docs, Sheets, and Slides–are now available as apps in the Chrome Web Store. Once installed, shortcuts to these apps will appear when you open a new tab in Chrome.


If you use a Chromebook, you’ll see Docs, Sheets, and Slides in your apps list by default following the next update to Chrome OS in a few weeks.

Posted by Rajen Sheth, Group Product Manager, Chrome for Education & Business

Today on the Chrome blog we announced the new Samsung Chromebook for $249, an even more affordable way to bring the the web’s vast educational resources and apps to your students.

At only 2.5 pounds and 0.8 inches thick, the new Chromebook zips along, booting in under 10 seconds and playing high resolution video beautifully. It automatically receives the latest security updates from Google and doesn’t require any manual IT set-up, so additional devices won’t mean skyrocketing support costs. A recent IDC sponsored white paper showed that Chromebooks for Education require 69 percent less labor to install and 92 percent less labor to support, delivering big cost savings by reducing the need to hire additional IT staff.

Our goal is to make computers more accessible to everyone and we hope that the new Chromebook makes it even easier for you to bring the power of the web to your classroom.

Editors note: Join us for a Hangout On Air on Tuesday, October 23 at 11:00 am PDT/ 2:00 pm EDT/ 7:00 pm BST off of the Google in Education Google+ page. We’ll do a quick review of the details of the new device, compare it to other models, and take your live questions.

Posted by Urs Hölzle, Senior Vice President, Technical Infrastructure

(Cross-posted from the Official Google Blog.)

Very few people have stepped inside Google’s data centers, and for good reason: our first priority is the privacy and security of your data, and we go to great lengths to protect it, keeping our sites under close guard. While we’ve shared many of our designs and best practices, and we’ve been publishing our efficiency data since 2008, only a small set of employees have access to the server floor itself.

Today, for the first time, you can see inside our data centers and pay them a virtual visit. On Where the Internet lives, our new site featuring beautiful photographs by Connie Zhou, you’ll get a never-before-seen look at the technology, the people and the places that keep Google running.



In addition, you can now explore our Lenoir, NC data center at your own pace in Street View. Walk in the front door, head up the stairs, turn right at the ping-pong table and head down the hall to the data center floor. Or take a stroll around the exterior of the facility to see our energy-efficient cooling infrastructure. You can also watch a video tour to learn more about what you're viewing in Street View and see some of our equipment in action.



Finally, we invited author and WIRED reporter Steven Levy to talk to the architects of our infrastructure and get an unprecedented look at its inner workings. His new story is an exploration of the history and evolution of our infrastructure, with a first-time-ever report from the floor of a Google data center.

Fourteen years ago, back when Google was a student research project, Larry and Sergey powered their new search engine using a few cheap, off-the-shelf servers stacked in creative ways. We’ve grown a bit since then, and we hope you enjoy this glimpse at what we’ve built. In the coming days we’ll share a series of posts on the Google Green Blog that explore some of the photographs in more detail, so stay tuned for more!

Posted by Nabil Naghdy, Google Maps Product Manager

Businesses have a lot of moving parts – sometimes quite literally. Map-based information is useful for any business that relies on a fleet of vehicles, employees who travel, or other mobile resources. To help organizations build their own location-enabled applications, we're launching two new APIs:

• Google Maps Tracks API allows an organization to build applications that can store, display and analyze GPS data on a map. The API is built on top of Google’s reliable cloud infrastructure and offers specialized features such as geo-fencing.
• Google Maps Geolocation API enables an application or device to determine its own location without the use of GPS by looking up the locations of nearby wifi access points and cell towers. By limiting GPS usage, a device can save battery life and work indoors or in remote areas.

The Google Maps Tracks and Geolocation APIs allow an organization to develop customized location-based applications to meet specific business needs. The Google Maps Tracks API, for example, can provide a fleet management company with tools for analyzing data from past and present deliveries. By seeing routing information on a familiar Google Map, they can determine which routes can save time and fuel. Using the Google Maps Geolocation API, the fleet management company can equip its vehicles with advanced positioning capabilities. Even in dense city blocks where GPS dropout is common, a dispatcher can still locate its fleet.

The Google Maps Tracks API allows businesses to take advantage of a technique called geo-fencing, where a company can create a virtual region on a map to notify a device when it enters or exits a predefined area. For example, the same fleet management company could set up notifications that would automatically alert drivers whenever they were 10 miles outside their delivery territory and need to turn around. Automated notifications could reduce dependence on a central dispatcher, allowing the delivery company to use their employees more efficiently.

Today, more than 800,000 developers worldwide use Google Maps APIs to create their own applications based on the unique capabilities of Google Maps. With the launch of Google Maps Tracks API and Google Maps Geolocation API, companies can use real-time location-based information to make their operation run more smoothly and efficiently. If you are interested in purchasing either of these new products please contact our sales team.