Andreas Hauser

Without human-to-human interaction, there’s no success in AI. I recently sat down with two of our Bosch UX experts, Nadja Riedlberger and Vitali Fischbein for another issue of our internal Sofa Session series. Nadja and Vitali shared insights into how they bring UX into #AI, as well as AI into #UX – both is very important for success. Two key takeaways were: 🧑‍🤝‍🧑 Talk to your users and get feedback! It’s not enough to just implement a new technology and hope for the best. We must actively seek user input both before and after implementation. And then based on the feedback refine and enhance the experience. 🧑‍🤝‍🧑 Generative AI: Huge potential, but it takes a human touch to unlock it. By sharing our successes and 'aha!' moments, we can collectively unlock the full power of AI for everyone. I really enjoyed our sofa session chat, Nadja and Vitali! Thanks for sharing your valuable impulses and your passion for user-centered technology with us. Of course, also a big thank you to André Brüggemann TAPEMATE, Linda Gramer, and Fabian Assmann – our team behind the scenes – for setting up another fantastic Sofa Session!👏

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„When the consultants leave, the real work is only to begin“ Ever wondered how to execute on a business model / pricing transformation opportunity, with our without Private Equity investors? Then come and check-out my conversation with Dr. Sebastian Voigt of hy – the Axel Springer Consulting Group recorded around hy‘s recent Pricing Summit in Berlin. We are discussing (in German language) why so many transformations fail and what companies should do next after a new GTM and/or pricing strategy has been signed-off by the Board. Thanks Sebastian & hy team for having me and the great hospitality! #BusinessModelTransformation #PricingExecution #ValueCreation #B2BSoftware #PrivateEquity

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From #frustration to #enthusiasm ➰ #problem to #opportunity Or how a planned trip with #DeutscheBahn ended in a #rental car with me getting to know a great #colleague. This week featured the #DSAG24 German SAP usergroup meeting in #Leipzig. I took the train to Leipzig, realising I had not booked a hotel - easy.... Got to Messe Leipzig at 8:20, met friends colleagues and customers, and run my session at 10:50 ( with a full working live demo 🤗 ) on what we do with #AI here at #SIGNAVIO Since I had an appointment at 8 pm in the evening, I had reserved a seat on a train leaving 2:48 pm. Now this is what happened ▶︎ 2:10 Your train is canceled due to #technical #issues ▶︎ 2:15 The next train comes in at 3:35 - but with only #half #capacity ▶︎ Realised that I would have to stand in a fully crowded train for 4 hours ▶︎ Called the travel agency to book a rental car ▶︎ Searched for the station in Leipzig Train station for 15 min ▶︎ Was told that there we no cars left ▶︎ 3:00 returned to the platform accepting a crowded train ▶︎ Platform was bursting ▶︎ Spotted my colleague Markus Roth on the platform, realising he had the same challenge ▶︎ Called the travel agency, booked a rental car to be picked up at Leipzip Airport ▶︎ Grabbed a taxi, picked up the rental car ▶︎ 4:15 we were on the road ▶︎ 4:15 - 7:50 : 3h 45min quality time getting to know each other, discussing work, #past, #family and #kids - realising what a kind person Markus is ( we had talked before no more then 10 min) So - all in all - What started a bit like usual german train trouble ended in a #memorable #opportunity. I made my 8 pm appointment ! So, next time you find yourself stuck - watch out for someone who has the same problem - team up - and convert frustration to enthusiasm (and no - I wasn't sleeping even if my eyes are closed 😉)

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+++ LIVE FROM OMR 2024 +++ At OMR 2024, the SAP booth was buzzing with activity for two straight days, featuring 9 SAP partners and customers who showcased their innovative projects and solutions for SAP Customer Experience. Among the highlights was the NFT Hunt supported by the NFT Management by SAP team, which spearheaded an exhilarating NFT Hunt that kept visitors engaged throughout the entire journey at the booth. The NFT Hunt offered participants the chance to track down 9 unique NFTs, each unlocking rewards along the way. The more NFTs collected, the greater the likelihood of winning the raffle with its enticing prizes. This gamified approach not only drew attention but also fostered meaningful interaction with the SAP booth. Integral to the success of the NFT Hunt was the seamless integration of Emarsys, which facilitated the distribution of all NFT-related emails. This demonstration underscored the versatility and effectiveness of SAP's solutions in real-world scenarios. Fun fact: the background music in the video was AI-generated, we love it 🚀! In summary, the NFT Hunt at OMR 2024 was a testament to SAP's commitment to innovation and engagement. The event not only showcased the potential of NFTs but also demonstrated the power of collaboration and creativity within the SAP community. Love it? Reshare and spread the word! ❤️💪💥 SAP Customer Experience Ritu Bhargava Shardul Vikram Scott Young Anja Wilbert Lucas Bergström Deria Spalek Kai Stübane Aria Niazi Narek Asadorian Rohit Deshpande Wing Hin T. Sebastian Pfoertner Martin Barzauner Viktoria Huber Dirk Häußermann Alexander Klaeger Tatiana V. Kenneth Fajardo Marcus Koring Rhys Nölke Ralf Westhoff #OMR24 #SAPCustomerExperience #NFTManagement #NFTs #Engagement #Innovation #Emarsys # #TechShowcase #Gamification

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Is SchwAIz on the way to becoming an AI leader nation? Join us on May 29th when Dalith Steiger, SwissCognitive, Thomas Taroni, Phoenix Technologies AG, Christian Keller, IBM and Richard Zobrist, Red Hat will discuss the current state of AI in Switzerland. The discussion will discuss to what extent Switzerland has already advanced in the field of artificial intelligence, what concerns Swiss companies express in this regard and how open source solutions can help to fully exploit the advantages of AI.

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Ready to know how AI Agents can boost your workforce? This 27th of August join our CEO, Uli Erxleben, and Andreas Hahn, SAP Supervisory Board Member, for the SSON webinar "The Impact of AI Agents on Your Workforce," where they will examine the real-world impact of AI agents on the workforce in finance and beyond. 🤖 This webinar will highlight: ☑️ How AI agents are transforming finance departments. ☑️ The right way to address workforce concerns and misconceptions. ☑️ How SAP is supporting its workforce to adapt to the new reality of “AI coworkers” ☑️ HR Strategies to recruit and train employees for managing new automated technologies. ☑️ Workers council's role in facilitating smooth AI adoption. ☑️ Adapting a culture to embrace these technological changes in Accounts Payable and ensure it positively impacts employee experience. 📅 Date: 27 August 🕒 Time: 3:00 pm CET Reserve your spot TODAY! #Hypatos #AIAgents #AgenticAI #AI #AccountsPayable #SAP #SSON

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The latest Bitkom Cloud Study once again confirms the importance of cloud technology for the digitalization and thus ultimately the competitiveness of German companies. The demand for cloud services continues to rise unabated, driven in particular by the digitalization of internal processes as well as AI and cybersecurity. The demand for AI applications alone will double in the next 5 years. 40% of companies are already relying on cloud-only or cloud-first strategies. Accordingly, cloud services will dominate IT in just a few years. However, bottleneck factors in this transformation are costs, time and the shortage of skilled workers. - We offer suitable solutions for this. Let`s talk! #cloud #digitalization #transformation #innovation Andreas Schleiter Lutz Pehl Stefanie Kampmann Dr. Jörg Günther Sandra C. Bauer Jürgen Lademann Steffen Legler Axel Rupp Bodo Windmöller Andreas Pfeil Ulf Tworeck David Pade Georg Rohleder Dr. Karsten Ballüder Marcus Madelung Frank Mueller Thorsten Heymann

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🌟 Dive into watsonx.governance in Munich! 🌟 Join us at the upcoming IBM TechXchange event in Munich on April 24, 2024! 🚀 This event will focus on watsonx.governance, which is one of our core differentiators at IBM. 🔗 Register here: https://lnkd.in/dh3XVtzC ℹ️ More about the event: 🚀 Our focus is on providing an in-depth insight into watsonx.governance and conducting an interactive hands-on demo that will guide you through the entire AI Governance Lifecycle. 🔍 Explore topics ranging from: - A comprehensive overview of watsonx.governance - The importance of AI Governance - Practical applications in architecture, functionality, and tooling 🛠️ Dive into: - Experience AI Governance in action - The creation of AI use cases including risk assessment - Automatic capture and documentation of ML model metadata #IBM #TechXchange #AI #Munich #WatsonX #Governance

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Whooop Whooop ... we did it again... our latest BearingPoint/ IIHD New Retail Paper has been published today. Learn how AI models can support you in reducing ambiguity and uncertainty in decision making. More details on the launch page: https://lnkd.in/ej3PDx8M

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Fraunhofer is a trailblazer in innovation and research excellence. And they have entrusted us to enable their cloud transformation 💫​ So I was delighted to have Prof. Dr. Axel Müller-Groeling, Executive Board Member for Research Infrastructures and Digital Transformation Fraunhofer-Gesellschaft, as my guest at our first-ever SAP Customer Services & Delivery Employee Insight Session. Because I think it’s important for employees to hear firsthand what customers are expecting to get out of their cloud transformation and the hurdles they may face. Open dialogue fosters empathy and leads to solutions.​ Fraunhofer is the world’s leading applied research organization, operating 76 institutes and research units throughout Germany and operating independent Fraunhofer affiliates in Europe, North and South America and Singapore. We are proud to work with such an illustrious customer. That’s why we’ll do everything possible to accelerate their journey to the cloud with us. ​ No transformation is without challenges. And there is always room for improvement. So, thank you Axel Müller-Groeling for your openness and honesty. By clearly addressing critical issues we are better equipped to enhance the overall customer experience and to make sure you are getting long-term value from your cloud transformation investments. That goes not only for Fraunhofer, but for all of our customers. 👣 ​ It is our number one ambition to be your trusted innovation partner, at all stages of your journey with us. ​ That’s what truly motivates me: increasing customer satisfaction through innovation adoption. Only by ensuring our customers get the best services, tools, and support, can we accelerate their transformation and ensure they truly benefit from all the innovation our integrated portfolio has to offer. 🌱 ​ #Fraunhofer #GrowTogether #Partnership #InnovationAdoption #DigitalTransformation #CustomerServiceAndDelivery

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We’re just days away from SAP Sapphire! In my final prelude post, Dr. Christian Schmeichel talks about the coexistence of AI with humans in the loop. During this insightful discussion, Christian unveils how AI can augment human capabilities, enabling us to achieve greater efficiency while still maintaining the essential human touch in decision-making processes. Let's meet at Sapphire to learn more how SAP HR runs SuccessFactors and Semos Cloud with AI copilots and humans working together harmoniously. #SAPSapphire #AI #HumanInTheLoop #FutureOfWork

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We explored a topic that has been on a lot of minds lately: How will AI change the way we work, and what can we do to prepare? Henrik Leopold shared how the challenge isn’t just about getting AI to work — it’s about preparing ourselves and our workforce for how we interact with these agents. We need to ensure they support us, rather than judge us, by carefully designing the interaction to be effective and beneficial for everyone. If you’re curious about how AI will reshape decision-making, solve complex problems, and transform industries, this conversation is one you won’t want to miss! #AI #BusinessTransformation #ProcessTransformers #SAPSignavio #Innovation #DigitalTransformation #NLP #HumanCenteredAI #MachineLearning #Leadership #Automation #ThoughtLeadership

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I am looking forward to moderating this panel discussion with Jochen-Thomas Morr, Rik Rasor, and Rob McAveney. We'll focus on how #AI is impacting #DigitalEngineering #PLM and #SystemsThinking in the modern enterprise. Join us on October 1!

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Finally on our way to Zurich, where we’ll welcome our valued customers and partners at our upcoming #SAPBTP Customer Success Day! This time we will focus on Integration & #AI at the Kraftwerk in Zurich, Switzerland! Personally, I mostly appreciate our customers’ stories: #Roche has already made first experiences in leveraging Generative #AI, while #TÜV Rheinland has achieved seamless integration and compliance with #IntegrationSuite, and #Kyndryl innovates through data modernization! Additionally, we will hear from the winners of the “Business Meets AI Hackathon”! Pavlos Panagiotidis will share how we at #SAP are bringing #AI to the forefront of the business process and Michael Kettenmann will present “Football scouting powered by SAP SportsOne and #AI”. During SAP-hosted breakout sessions, our customers can learn how to ignite #innovation with #SAPTBTP and Generative #AI or explore use cases how they can drive innovation with Business #AI. They can get best practices for their upcoming migration from SAP Process Orchestration & Neo Environment to #SAPIntegrationSuite as well as for integration architecture and hybrid integration with Edge Integration Cell. On stage, Google will take us on an #AI-powered journey and show us, what is possible combining #SAP data and #Google Trends data! During #SAPPartner – hosted breakout-sessions, our customers can learn from Solace about the advantages of becoming an event-driven organization, get insights from Scheer GmbH about the beginning of an #AI journey, experience how IBsolution uses Generative #AI to analyze vast datasets, and discover with adesso SE how to accelerate a digital transformation with #SAPIntegrationSuite and #AI Dirk Häußermann | Susanne Vollhardt | Maximilian Schimmer | Kay Patzwald | Gledis Lushaj | Thomas Duschek | Mohamed Abdel Hadi | Martin Schwittay | Michael Nauser | Hannah Grebe | Maik-Christian Bender | Johanna Schütterle #SAPBTP #SAPIntegrationSuite #AI #SAPPartner Google | IBsolution | Solace | adesso SE | Scheer GmbH | Arvato Systems

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Lack of organizational preparedness is the main reason for failing digital transformation. At Leaders Dialog (https://leadersdialog.com) on Nov 13-14 in Zurich Dr. Lothar Kaiser explains how Bosch is successfully using agile methodology to balance operational and organizational demands. Looking forward to his talk, as well as to other exclusive insights from Neven Dilkov (Neterra), Hessam Habibian, PhD (ZF Group), Jeff-Richard Angehrn (Raiffeisen Switzerland & Klarpay AG), Leandro Gandos (Sonova Group), Aakash Bhattacharya (UBS), Sepp Ruchti (Generali), Ansar Ally (Johnson Controls), Raluca Voicu (TE Connectivity), Jean Amedee BONI (ALD Vacuum Technologies GmbH), Viviane Minden (Bachem), Alexander Mueller (ITG Brands), Anand Singh (Imperial Brands PLC), Immanuel Luhn (Cembra), Sven Porepp (Plock Metallwerke GmbH & Co KG), Natalia Heidendal (ING) #LeadersDialog #Agile #Networking #DigitalTransformation #Summit #Zurich #AI #Data #Industry40

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The ‘Mittelstand’ (small and medium-sized enterprises) is the backbone of Germany's economy, and it’s in trouble. At the recent Rethink.Mittelstand conference at TUM Campus Heilbronn, in collaboration with ZEIT für Unternehmer, we discussed the challenges facing Germany’s Mittelstand. Consider this: these companies generate a remarkable €227.7 billion in export revenue for Germany. But many are struggling with declining revenue, rising costs, and a severe shortage of skilled workers that stifles growth and innovation. 📉 The good news? Digital transformation – and especially AI – can serve as a lifeline to address these issues head-on. From automating routine tasks and enhancing operational efficiency to bridging the skills gap, AI can help these businesses stay competitive. Now is the time to act and to Rethink.Mittelstand. With a commitment to AI innovation, the German Mittelstand can unlock its full potential. 🙏 👉 What do you think these companies need to do to overcome challenges? Dr. Rainer Esser, Uwe Jean Heuser, Thomas F. Hofmann, Helmut Krcmar, Zacharias Zacharakis #GROWwithSAP #TUMCampusHeilbronn #ZEITfürUnternehmer #SMEChallenges #DigitalTransformation #SAPBusinessAI #FutureOfMittelstand

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Great customer story for those of you looking to modernize your #ERP portfolio. The platform approach found in #dynamics365 provides agility to enable your business to change processes quickly, reacting to market conditions and capturing opportunity before your competition. This is a key reason customers choose #dynamics365 over #SAP.

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Looking forward to this panel on how #AI and #MBSE are transforming product development! 🚀 Excited to learn how AI-driven automation and the digital thread enhance efficiency, optimize designs, and improve collaboration. Great insights ahead from Fraunhofer ISST and PwC on accelerating innovation! #AI #MBSE #DigitalThread #Automation #Innovation #ProductDevelopment #SystemsEngineering"

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Just do it. With our workshop offer „Explore SAP Business AI“ we want to bring extraordinary AI services to your business. Because AI affects more your LoBs than your IT.

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