Jessica Azzopardi

Why GenAI is a Game Changer for Aussie Businesses? A recent Forbes article highlights that 81% of Australian C-suite executives view generative AI as critical, with 38% making it their top business focus. Frank Fillmann points out that AI is reshaping the future, but challenges like data quality persist. The launch of Salesforce’s Agentforce is helping companies unlock trapped value through smarter AI integration. ➡️ AI integration is accelerating ➡️ Data remains a key obstacle ➡️ Salesforce tools like #Agentforce are transforming workflows Read the full Forbes Australia article here: https://lnkd.in/g36Mq-UB #AI #Innovation #Leadership #Salesforce #GenAI

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Every company wants to improve customer relationships, and AI has great potential for this. You might be ready to embrace AI CRM, but is your data? Discover how global leaders, including those in Australia & New Zealand, are evaluating their strategies. Download report:

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Digital Armour, Managed IT Service Provider in partnership with Telstra will be hosting an Executive Roundtable Luncheon next month.   In this interactive session, attendees will gain insights on the following: ·       Hear firsthand how mid-market businesses are leveraging AI to achieve real results. ·       Get practical advice on identifying AI opportunities and implementing successful AI strategies. ·       Network with other mid-market business leaders and share your experiences. Drop me a line if you would like to secure one of the 5 remaining places for this executive-only event. #digitalarmour #executiveroundtable #innovation #aijourney #aiadvantage #ai

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Great insights on how retail discounting (whether positive or negative) affects Actual Selling Prices, and the knock-on effects on the business. The Retail Score always provide valuable information that just makes sense of the retail trends that we're experiencing as consumers. #retail #TheRetailScore

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Accelerating Australia's Tech Workforce It's been a decade of digital transformation! Our latest Digital Pulse report outlines 4 key areas to supercharge Australia's tech talent pipeline: Revitalise our tech talent sources Close the AI adoption gap Engage the next generation of tech talent Increase diversity in tech Ready to dive deeper? Download the full report here: https://lnkd.in/gVsjdtnJ Also, get in touch today about how you and your team can play an important role with ACS (Australian Computer Society). #digitalpulse #techworkforce #australiatech #digitaltransformation #futureofwork

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Need to cut costs? Head in the clouds ☁ The latest IDC report shows ANZ businesses are increasingly embracing cloud printing and automation to reduce costs and improve workflow. With inflation pressures, it’s no surprise that nearly 50% are moving toward cloud printing to streamline operations. Thinking of updating your setup? Let’s talk about simple steps to make your print infrastructure more cost-effective. #CostEfficiency #CloudPrinting #Automation #PrintingSolutions #IDCReport

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We know from our 2024 State of Customer Engagement Report that there's a significant gap between brand perception and consumer sentiment, with Australia demonstrating the largest disparity at 45%. Brands in Australia tend to overestimate the effectiveness of their customer engagement strategies, particularly in terms of personalisation. To understand how to bridge this experience gap, here is our advice for your multichannel marketing strategies. What other strategies is your company using to improve customer engagement? To learn more about the other opportunities for improved customer engagement, download your copy of the report today by visiting: https://lnkd.in/gp-y6a8t

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Some very insightful takeaways from a recent Sales Leaders Summit hosted by Seismic in APAC. 💡

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📢 Unlocking the Key Consumer Trends Shaping Australia and New Zealand for 2025 Visit here 👉 https://ow.ly/WfS730sI6oF to access our latest ANZ Mid-year review, guide to 2025 report, where we will reveal the latest consumer trends and strategic insights you need to thrive in 2025. In this report, you'll: - Discover how consumer preferences have shifted. - Understand the growing divide between consumer classes. - Learn the key factors influencing purchase decisions. - Gain insights into emerging trends shaping the future. #ConsumerInsights #MarketResearch #SmallBusiness #OmniChannel #ArtificialIntelligence

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🚨Check out this article by Fujitsu’s Retail CTO on the 3 winnings trends that Australian retailers can and should adopt from Southeast Asia by Anthony Mittelmark 🙌

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🔍 Did you know that 24% of Aussie shoppers end up buying additional items in-store when picking up their online orders? That’s one of the key findings from the latest ShopFully report, "The State of Shopping 2024." I’ve shared this and other insights about the Click & Collect trend over at Mi3Australia Dive into the full article here 👉 https://lnkd.in/gXA9Rnzs

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Our recent Future of Trust Study is unpacking ANZ consumer’s sentiment about generative AI. Top findings from the report show that while most internet users are optimistic about this technology, misinformation and deepfakes remain a high concern. The study identifies a need for tools to help people check the validity of online information before consuming and sharing. With widespread upcoming elections, this is especially important when it comes to campaign materials and candidates’ information. #FutureofTrust #digitalliteracy https://ow.ly/mvFX30sHNJB

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Kicking off our Retail Connect in Melbourne where our retail specialists will share insights, experiences and success stories. #SupplyChain #Retail #AI #GenAI #BlueYonder #HarnessingAI #RetailConnect

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Australian-founded client relationship management vendor Nexl is set to acquire revenue operations startup Databall, which helps customers to plug revenue leaks and use data to maximise their client relationships, we can reveal. Databall's tech is clever - Andrew Hutchinson and co-founder Matthew Dobing have built a unified data model with analytics on top that looks for opportunities and risks across the client lifecycle but also provides active suggestions on how to react. The acquisition, which will complete imminently, signals an intention from Nexl, founded by CEO Philipp Thurner, to help customers use data to make better decisions across the board. #legaltech https://lnkd.in/eWqBtnEK

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🚨 I’m excited to share our latest report that dives deep into the evolving world of CX in APJ. For brands today, advancing your CX strategy isn’t just a nice-to-have, it’s essential for survival. But the journey is filled with hurdles. Acoustic’s new report explores: ⛰️ Challenges Australian brands face when it comes to their CX strategy  📈 Trends that are set to shape the world of CX in the coming years  🔎 Perspectives from industry leaders 🗺 We also lay out a clear roadmap to help brands navigate this complex landscape and come out on top. Make sure to grab your copy: https://lnkd.in/eGfAse-j #CX #CustomerExperience #MarketingStrategy #Acoustic #Connect

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