Alibaba Cloud Security Compliance

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Alibaba Cloud Indonesia

Security Compliance
Your Digital Transformation Expert
in Age of Intelligent Business
World Class Security, Global Compliance

Security Compliance
Global
We engage with independent third parties to verify the
compliance of Alibaba Cloud according to various
adheres to international requirements. Certified by more than 10 agencies across the
information security standards, globe, Alibaba Cloud is a cloud service provider with the
and we are committed to using most complete range of certifications in Asia.
international best practices.

Regional Privacy Protection


adheres to domestic information Alibaba Cloud is committed to protect customers' personal
security standards in all regions information and guarantees that such information is only used for
where we provide cloud the purposes agreed by customers.
products and services.

General Data Protection Regulation (GDPR)


Alibaba Cloud is GDPR ready by the effective date of
Industry May 25, 2018.

adheres to industry best practices


by conducting self-assessments
and adopting a series of
certifications.
ISO 27001

ISO/IEC 27001:2013 is a widely-adopted global security standard that


outlines the requirements for information security management
systems and provides a systematic approach to managing company
and customer information based on periodic risk assessments. The
latest standard, ISO/IEC 27001:2013, was published on September 25,
2013 by the International Organization of Standardization (ISO) and
the International Electrotechnical Commission (IEC) under the joint
ISO and IEC subcommittee.
ISO 20000

ISO/IEC 20000-1:2011 is a service management system (SMS)


standard. It specifies requirements for the service provider to plan,
establish, implement, operate, monitor, review, maintain and improve
an SMS. The requirements include the design, transition, delivery and
improvement of services to fulfill agreed service requirements.
ISO 22301

ISO 22301:2012 specifies requirements to plan, establish, implement,


operate, monitor, review, maintain and continually improve a
documented management system to protect against, reduce the
likelihood of occurrence, prepare for, respond to, and recover from
disruptive incidents when they arise.
ISO 9001

ISO 9001:2015 specifies requirements for a quality management


system when an organization:
a) needs to demonstrate its ability to consistently provide products
and services that meet customer and applicable statutory and
regulatory requirements, and
b) aims to enhance customer satisfaction through the effective
application of the system, including processes for improvement of the
system and the assurance of conformity to customer and applicable
statutory and regulatory requirements.
ISO 27017

ISO/IEC 27017:2015 gives guidelines for information security controls


applicable to the provision and use of cloud services by providing:
- additional implementation guidance for relevant controls specified in
ISO/IEC 27002;
- additional controls with implementation guidance that specifically
relate to cloud services.
CSA STAR

CSA STAR certification is a new and targeted international


professional certification program by the founders of global standards
- the British Standards Institution (BSI) and the international Cloud
Security Alliance (CSA), aimed at coping with specific problems
related to cloud security.
CSA STAR Certified cloud vendors provide service capabilities
transparently, helping customers to make more informed decisions
when buying and using services.
Alibaba Cloud is the first company in the world to obtain the CSA
STAR gold medal certification, which testifies our dedication to and
leadership in cloud security.
In addition, Alibaba Cloud also completed a self-assessment of the
CSA Consensus Assessment Initiative Questionnaire (CAIQ) to
describe our compliance with the best practices issued by CSA and
let our customers understand how Alibaba Cloud meets these
requirements. Our completed CAIQ could be found here .
SOC Report

Alibaba Cloud System and Organization’s Controls (SOC) Reports


are independent third-party audit reports concerning the internal
controls over the services offered by Alibaba Cloud as a service
organization. The SOC Reports are valuable resources for Alibaba
Cloud’s customers and their auditors to understand the organization
controls and assess the risks associated with their outsourced
services. Alibaba Cloud’s customers can review our system and
organization controls by accessing the following SOC Reports:

SOC 1 Type 2 Report: This is an independent audit report performed


according to the SSAE No. 18 Attestation Standards AT-C section in
320 entitled,Reporting on an Examination of Controls at a Service
Organization Relevant to User Entities’ Internal Control Over Financial
Reporting about the internal controls to achieve the control objectives
defined by Alibaba Cloud.

Note: SOC Documents can be retrieved based on customer’s request


SOC Report

SOC 2 Type 2 Report: This report describes Alibaba Cloud’s internal


controls based on the specific criteria outlined in DC section 200
entitled, Description Criteria for a Description of a Service
Organization’s System in a SOC 2® Report with an opinion from the
independent auditor to assure that the controls have been designed
and operated effectively to achieve the AICPA Trust Services Criteria
relevant to security, availability, and confidentiality outlined in TSP
section 100 entitled, Trust Services Criteria for Security, Availability,
Processing Integrity, Confidentiality, and Privacy.

Note: SOC Documents can be retrieved based on customer’s request


SOC Report

SOC 3 Report: This is an independent audit report generally


describing the service commitments and system requirements of
Alibaba Cloud that were designed and operated according to the trust
services criteria relevant to security, availability, and confidentiality
outlined in TSP section 100 entitled,Trust Services Criteria for
Security, Availability, Processing Integrity, Confidentiality, and Privacy
(AICPA, Trust Services Criteria.)

Alibaba Cloud issues SOC reports twice a year with a reporting period
of 12 months on a continuous rolling basis (1 April to 31 March and 1
October to 30 September). The latest SOC reports are available in
May and November each year.

Note: SOC Documents can be retrieved based on customer’s request


PCI DSS

PCI DSS comprises with 12 requirements covering 6 categories,


including build and maintain a secure network and systems, protect
cardholder data, maintain a vulnerability management program,
implement strong access control measures, regularly monitor and test
networks and maintain an information security policy, for the
applicable entities to assess whether they have maintained a secure
environment for the protection of their affiliated payment card account
data.

Alibaba Cloud engaged with PCI SSC Approved Qualified Security


Assessor (QSA) to conduct annual onsite assessment, i.e., PCI DSS
v3.2.1 level 1 certified. The scope of the PCI DSS assessment
includes cloud products, security services and CDN services that are
available in 12 global regions (including Hong Kong). The Attestation
of Compliance (AOC) report is available for downloading. For detailed
scope information, please refer to the AOC report.

https://www.alibabacloud.com/trust-center/pci-dss?spm=a3c0i.17650567.2445100110.11.15582ae3deHGjA
PCI 3DS

Three-Domain Secure (3DS or 3-D Secure) is a protocol designed to add additional security layer for card-not-present (CNP)
transactions, reducing the likelihood of fraudulent usage of payment cards by providing abilities to authenticate cardholders with card
issuers. The three domains consist of the acquirer domain, issuer domain, and the interoperability domain (e.g. payment systems).
EMVCo developed a new industry specification, EMV 3-D Secure, which supports new payment channels other than traditional
browser-based e-commerce transactions, like app-based transactions.

PCI 3DS is core security standard established by PCI Security Standards Council (PCI SSC), providing a framework for three critical
EMV 3DS components - Access Control Server (ACS), Directory Server (DS), and 3DS Server (3DSS)- to implement physical and
logical security controls to support the integrity and confidentiality of the 3DS transaction process. The PCI 3DS core security standard
composes of baseline security requirements and 3DS security requirements, to protect 3DS data, technologies, and processes.

Alibaba Cloud demonstrated compliance with applicable PCI 3DS requirements based on the provided cloud computing
products/services. Please refer to 3DS Attestation of Compliance (AOC) for detailed information. By complying with PCI 3DS core
security standard, Alibaba Cloud assures the customers of providing cloud infrastructure and cloud products that can support them to
build a secure environment where ACS, DS, and/or 3DSS functions are performed.

https://www.alibabacloud.com/trust-center/pci-3ds?spm=a3c0i.17650567.2445100110.12.15582ae3deHGjA
EU GDPR

The EU GDPR is a consolidated legal framework intend to ensure the protection of “fundamental rights and freedoms of natural persons and in
particular their right to the protection of personal data”. It is a mandatory law requiring compliance with provisions that apply throughout the
European Union to the business usage of personal data. It substituted the patchwork of existing regulations and frameworks and the 20-year-
old Directive (95/46/EC).

Alibaba Cloud GDPR Compliance Highlights:


• Account Deletion
• Privacy Policy
• Security
• Privacy Readiness

https://www.alibabacloud.com/trust-center/gdpr?spm=a3c0i.17650567.5959942230.1.15582ae3deHGjA
ISO 27018

ISO/IEC 27018:2014 establishes commonly accepted control


objectives, controls and guidelines for implementing measures to
protect Personally Identifiable Information (PII) in accordance with the
privacy principles in ISO/IEC 29100 for the public cloud computing
environment.

In particular, ISO/IEC 27018:2014 specifies guidelines based on


ISO/IEC 27002, taking into consideration the regulatory requirements
for the protection of PII which might be applicable within the context of
the information security risk environment(s) of a provider of public
cloud services.

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