SMART Product Drivers 12 and Smart Ink 5: Basic Installation and Administration Guide
SMART Product Drivers 12 and Smart Ink 5: Basic Installation and Administration Guide
SMART Product Drivers 12 and Smart Ink 5: Basic Installation and Administration Guide
com/docfeedback/170806
Copyright notice
© 2017 SMART Technologies ULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or
translated into any language in any form by any means without the prior written consent of SMART Technologies ULC. Information in this manual is subject to change
without notice and does not represent a commitment on the part of SMART.
This product and/or use thereof is covered by one or more of the following U.S. patents:
www.smarttech.com/patents
09/2017
smarttech.com/kb/170806
Contents
Chapter 1: Getting started 1
Computer requirements 2
Performing a basic software installation 2
i smarttech.com/kb/170806
Chapter 1
Getting started
Computer requirements 2
Performing a basic software installation 2
Downloading the installer 2
Installing the software 3
To install the software using a customized installation 3
This guide explains how to customize and deploy the stand-alone version of SMART Product
Drivers and SMART Ink®.
NOTE
For information on customizing and deploying SMART software using the SMART Learning Suite
Installer, see the SLS 17 system administrator’s guide for Windows® operating systems
(smarttech.com/kb/171152).
This guide is intended for IT administrators and others experienced with customizing, deploying
and administering Windows software in a networked environment. To use this guide, you must
l Know how to complete basic administrative tasks in Windows operating systems such as
modifying the registry
IMPORTANT
You must run the commands documented in this guide in an Administrator Command Prompt
window. To open an Administrator Command Prompt window, right-click the Command Prompt
icon, and then select Run as Administrator.
1 smarttech.com/kb/170806
CHAPTER 1
GETTING STARTED
Computer requirements
NOTE
Operating systems and other third-party software released after this SMART software might not
be supported.
Before you install the software, ensure your computers meet the minimum requirements:
Supported Windows 10
operating systems Windows 8.1
Windows 7 SP1 (with Security update KB3033929)
Minimum processor Intel® Core™ 2 Duo
Minimum RAM 2 GB (4 GB for UHD displays)
Minimum hard disk 3 GB
space
Other requirements Microsoft® .NET Framework 4.5.1 for SMART Ink
Microsoft Visual Studio® Tools for Office
NOTE
IT administrators can customize the software with SMART Install Manager, and then deploy the
software over a network. See Chapter 2: Customizing the software on page 5 and Chapter 3:
Deploying the software on page 13 for further information.
1. Go to smarttech.com/software.
2. Click Choose a version under SMART Product Drivers and Ink, and then select the latest
version of the software for your operating system.
2 smarttech.com/kb/170806
CHAPTER 1
GETTING STARTED
3. Click Download.
2. For a standard installation, click the software license agreement terms of use link and read the
software license agreement.
If you accept the terms of the software license agreement, select the I have read and agree
to the legally binding license agreement check box.
(If you don’t accept the terms in the software license agreement, click Cancel. The installation
will be canceled.)
3. Click Next.
The standard installation will begin and no other dialogs will appear until the end of the
installation.
2. Click the software license agreement terms of use link and read the software license
agreement.
3. If you accept the terms of the software license agreement, select the I have read and agree
to the legally binding license agreement.
(If you don’t accept the terms in the software license agreement, click Cancel. The installation
will be canceled.)
The Program Installation Location dialog opens. Use the default location or click Change to
change the installation to a different location.
3 smarttech.com/kb/170806
CHAPTER 1
GETTING STARTED
5. Click Next.
The Product Selection dialog opens. Select the SMART products you wish to install.
6. Click Next.
7. Click Next.
Move the languages you want to install from the Available languages list to the
Selected languages list.
9. Click Next.
TIP
To view the languages’ native names (for example, “Deutsch” for German), select
Show native names.
NOTE
If a language’s name is in bold text, the installer must download the language’s file from the
SMART website.
NOTE
Depending on the version of Microsoft .NET Framework installed on your computer and the
software you selected in step 2, you might need to restart your computer midway through
the installation.
4 smarttech.com/kb/170806
Chapter 2
1. Go to http://downloads01.smarttech.com/software/installmanager/win/2.0.27.0/smart_install_
manager.exe.
To customize SMART Product Drivers 12 and SMART Ink 5 using SMART Install Manager
2. Drag the complete installer or the installation package to the SMART Install Manager window.
3. Set the controls on each page (see SMART Install Manager controls on the next page).
5 smarttech.com/kb/170806
CHAPTER 2
CUSTOMIZING THE SOFTWARE
6. Type a name for the XML file (for the complete installer) in the File name box, and then
press Save.
6 smarttech.com/kb/170806
CHAPTER 2
CUSTOMIZING THE SOFTWARE
NOTE
Ensure the path is
valid. SMART Install
Manager doesn’t
verify the path.
Select the handwriting recognition resources you want to install Select the handwriting [N/A]
recognition resources you
want to install.
7 smarttech.com/kb/170806
CHAPTER 2
CUSTOMIZING THE SOFTWARE
Install SMART Product Update in Full mode Select to install SMART In Full mode, users
Product Update (SPU) in Full can view the installed
mode. versions of SMART
software and their
product keys, and
download and install
updates.
Install SMART Product Update in Dashboard mode Select to install SPU in In Dashboard mode,
Dashboard mode. users can view the
installed versions of
SMART software and
their product keys but
can’t download and
install software.
Do not install SMART Product Update Select to not install SPU. [N/A]
Check for updates Type the number of days (1 to This option is available
60) between SPU checks. only if you install SPU
in Full mode.
By default, SPU checks
for product updates
every 30 days.
Notify users about SMART product updates Select to notify users of This option is available
available SMART product only if you install SPU
updates. in Full mode.
Reset per-user changes to the previous two settings Select to remove existing This enables
Check for updates and administrators to push
Notify users about SMART new values for these
product updates values the settings to computers
next time the user runs SPU. and ensures the new
values are accepted.
Individual users can
still modify these
settings.
Enable the Customer Experience Program on all devices Select to enable the [N/A]
Customer Experience
Program for all users.
Disable the Customer Experience Program on all devices Select to disable the [N/A]
Customer Experience
Program for all users.
8 smarttech.com/kb/170806
CHAPTER 2
CUSTOMIZING THE SOFTWARE
Start SMART System Menu at logon Select to start the SMART [N/A]
System Menu when the user
logs on.
Start Simple Network Management Protocol (SNMP) agent Start Simple Network [N/A]
Management Protocol
(SNMP) agent
General properties
DESKTOP_ICONS 1 (default): Creates desktop shortcuts to the In the Windows 8 operating systems, shortcuts
software. appear in the App view under SMART
[Empty string]: Does not create desktop Technologies rather than on the Start Screen.
shortcuts.
SPU properties
INSTALL_SPU 1 (default): Install SPU in Full mode. In Full mode, users can view the installed
2: Install SPU in Dashboard mode. versions of SMART software and their product
keys, and download and install updates.
0: Don’t install SPU.
In Dashboard mode, users can view the installed
versions of SMART software and their product
keys but can’t download and install software.
SPU_TIME_ [Integer]: The time in days (1 to 60) between SPU By default, SPU checks for product updates
FRAME checks. every 30 days.
This property is applicable only if you install SPU.
PRODUCT_ 1 (default): Notify the user when updates are This property is applicable only if you install SPU.
NOTIFICATION available from SPU.
0: Don’t notify the user when updates are
available from SPU.
9 smarttech.com/kb/170806
CHAPTER 2
CUSTOMIZING THE SOFTWARE
INVALIDATE_HKCU_ 1: Remove existing Check for updates and This enables administrators to push new values
INTERVAL Notify users about SMART product updates for these settings to computers and ensures the
values the next time the user runs SPU. new values are accepted. Individual users can
0 (default): Don’t remove existing Check for still modify these settings
updates and Notify users about SMART
product updates values the next time the user
runs SPU.
ENABLE_ 1 (default): Use Tablet PC functionality with the This is applicable for Windows 7 operating
STPCS SMART Board interactive whiteboard without system only. It has no effect on other operating
connecting a Tablet PC. systems.
0: Don’t use Tablet PC functionality with the If you specify 0, users don’t have touch support
SMART Board interactive whiteboard without at the Windows logon screen.
connecting a Tablet PC.
START_SNMP_ 1: Start Simple Network Management Protool Don’t select this option if users have SMART
SERVICE (SNMP) when the user logs. serial to USB adapter cables connected to
0 (default): Don’t start SNMP when the user logs computers running Windows 7, 64-bit operating
on. system. After a silent installation is completed,
users are prompted to register SMART Product
Drivers when they connect to hardware.
INSTALL_UNSIGNED_ 1: Enable the registration of SMART Document If you enable the registration of unsigned third-
DRIVERS Camera™ and unsigned third-party drivers. party drivers, the installation process could ask
0 (default): Disable the registration of SMART users if they trust the makers of the drivers
Document Camera and unsigned third-party during installation. This can cause issues if you
drivers. deploy the installation in Silent mode. Therefore,
it’s best to disable the registration of third-party
drivers if you deploy the installation in Silent
mode.
SMART Ink properties
10 smarttech.com/kb/170806
CHAPTER 2
CUSTOMIZING THE SOFTWARE
11 smarttech.com/kb/170806
CHAPTER 2
CUSTOMIZING THE SOFTWARE
12 smarttech.com/kb/170806
Chapter 3
You can deploy SMART Product Drivers 12 and SMART Ink 5 using the command line interface.
You can specify options by using an XML file you created with SMART Install Manager or by
including the appropriate Windows Installer properties in the command line.
IMPORTANT
If you are deploying SMART Product Drivers, the user must log off and log back on after you
deploy the software to start the SMART Board Service. In addition, an error message might
appear after you deploy the software stating that the SMARTBoardService.exe file could not be
found. The user can close this error message.
Run the following command if you created an XML file with SMART Install Manager to
customize the installer:
OR
13 smarttech.com/kb/170806
CHAPTER 3
DEPLOYING THE SOFTWARE
Run the following command if you didn’t create an XML file with SMART Install Manager to
customize the installer:
Where
o [Path] is the path to the smart_product_drivers.exe file and XML file.
o [XML file] is the name of the XML file.
o [Properties] is a set of properties you can include to customize the installation.
o [Parameter] is the installation parameter (see Windows Installer parameters below).
Parameter Use
/q Hide the installation wizard.
NOTE
This is Silent mode.
Examples
The following example installs SMART Product Drivers and SMART Ink in Silent mode with all
options set to their default values:
"[Path]\smart_product_drivers.exe" /q
14 smarttech.com/kb/170806
CHAPTER 3
DEPLOYING THE SOFTWARE
The following example installs SMART Product Drivers and SMART Ink in Silent mode with options
specified by the XML file you created with SMART Install Manager:
The following example installs SMART Product Drivers and SMART Ink in Silent mode with
SMART Ink not starting on startup:
"[Path]\smart_product_drivers.exe" /q LOSU_INK=0
15 smarttech.com/kb/170806
Chapter 4
After installing SMART Product Drivers 12 and SMART Ink 5, you can use SMART Uninstaller to
uninstall the software.
To uninstall SMART Product Drivers 12 and SMART Ink 5 using the SMART Uninstaller user
interface
1. In Windows 7 operating system, select Start > All Programs > SMART Technologies > SMART
Tools > SMART Uninstaller.
OR
In Windows 8.1 operating system, go to the Apps screen and then scroll to and select
SMART Technologies > SMART Uninstaller.
OR
In Windows 10 operating system, select Start > All apps, and then scroll to and select
SMART Technologies > SMART Uninstaller.
2. Press Next.
17 smarttech.com/kb/170806
CHAPTER 4
UNINSTALLING THE SOFTWARE
3. Select the check boxes of the SMART software and supporting packages that you want to
uninstall, and then press Next.
NOTES
o Some SMART software is dependent on other SMART software. If you select this
software, SMART Uninstaller automatically selects the software on which it depends.
o SMART Uninstaller automatically uninstalls any supporting packages that are no longer
being used.
o If you choose to uninstall all SMART software, SMART Uninstaller automatically
uninstalls all supporting packages, including itself.
TIPS
o To select all software and supporting packages, press Select All.
o To clear the selection of all software and supporting packages, press Clear All.
4. Press Uninstall.
5. Press Finish.
NOTE
SMART recommends that you copy SMART Uninstaller to a temporary location before running
command lines and prefix command lines with start /wait.
18 smarttech.com/kb/170806
CHAPTER 4
UNINSTALLING THE SOFTWARE
1. Copy SMART Uninstaller to a temporary location by running one of the following commands:
o For 32-bit operating systems:
3. Delete the copy of SMART Uninstaller in the temporary location by running the following
command:
1. Copy SMART Uninstaller to a temporary location by running one of the following commands:
o For 32-bit operating systems:
19 smarttech.com/kb/170806
CHAPTER 4
UNINSTALLING THE SOFTWARE
3. Delete the copy of SMART Uninstaller in the temporary location by running the following
command:
1. Copy SMART Uninstaller to a temporary location by running one of the following commands:
o For 32-bit operating systems:
3. Delete the copy of SMART Uninstaller in the temporary location by running the following
command:
20 smarttech.com/kb/170806
CHAPTER 4
UNINSTALLING THE SOFTWARE
Other commands
The following is a list of all the commands you can use with SMART Uninstaller.
--dry-run Runs the command line but This is useful for testing
doesn’t uninstall the command lines before
software. running them.
Product codes
Version Product code
SMART Product Drivers
11.4 {53330A17-78DE-458E-9997-292A2D6D3ADD}
21 smarttech.com/kb/170806
CHAPTER 4
UNINSTALLING THE SOFTWARE
11.5 {B1209081-5D82-4F8A-8318-BE7583B6E265}
11.6 {890680EC-2F88-47F0-970C-593081E62593}
12 {111A1715-267A-4387-B63D-D7E6E7D97677}
12.1 {67F35E75-A186-4F80-B291-8283331D5550}
12.2 {C3C9E674-3FD2-4535-B733-C7C62074DC4A}
12.3 {A418B556-1E81-4D42-B54E-979720B3DEBF}
12.4 {BFF16FAE-1B84-40EA-B60E-385F5A392512}
12.5 {696243E7-E4BB-4696-ACF0-C6D2FC012136}
12.6 {1E280E41-ED8E-424C-9EA9-FD52963B21BE}
(shipped with SMART Notebook 16.1)
{3298B999-38D0-4650-8FB7-3C9E71325465}
(shipped with SMART Notebook 16.2)
12.7 {1E280E41-ED8E-424C-9EA9-FD52963B21BE}
12.8 {77A06E6F-E57E-466B-B65D-C172EED8A198}
12.9 {663AF146-1736-49B3-B96D-A1006692BB0E}
SMART Ink
2.0 {5ABC49B5-D0DC-428D-A082-4AEFF6490F04}
2.1 {B4F5D378-9784-442B-97D5-24CAAF3299AA}
2.2 {FC69B741-DC56-4591-97A2-A6BA211B7E76}
2.3 {FAF3CC40-F647-4AA7-84D6-7BD67C4F2362}
2.3.1 {232C8EC0-4856-4EEA-B99F-5FCC4E103A09}
3.1 {52ECF84B-09E9-4C98-B4FD-17EE1BC09921}
3.2 {57E67FAF-87D9-4573-BC7F-C95B1A71287A}
4.0 {A5AEF478-1170-4335-86B8-561328B193EC}
4.1 {7AB1FDF1-6998-43AD-B705-EA8AF7439407}
4.2 {11ECCC34-FC75-4DA0-B13D-E89D1E6661BF}
5.0 {89E25BCE-F949-405E-ADA9-8537B4F4E2B8}
5.1 {A292B5F2-F55A-4960-A58F-07569554D321}
5.2 {A60BAFDD-6BFF-4F65-8364-499ED8EB91DB}
22 smarttech.com/kb/170806
Appendix A
23 smarttech.com/kb/170806
APPENDIX A
LANGUAGE FILES AND CODES
File Code
arabic_handwriting.msi {648C7144-1B6F-497B-9F1A-6DFE8773816E}
chinese_(simplified)_handwriting.msi {CA05B824-9AA6-455B-8DF5-2453C865FAF3}
chinese_(traditional)_handwriting.msi {74B9E115-5E23-4928-92E3-73B8631AA524}
czech_handwriting.msi {65A75580-36A0-4490-8181-0967DD6C1464}
danish_handwriting.msi {6218930D-3F77-4768-8C43-CD3FA4168914}
dutch_handwriting.msi {B4D49CAE-EF29-4775-B0BA-
0DFD6B2D69D9}
english_(united_kingdom)_handwriting.msi {B5D5D9DC-3361-43D7-ADED-916CC6E90A03}
estonian_handwriting.msi {87C03A3D-8B0B-424D-AE43-4ECD74C3CC8E}
finnish_handwriting.msi {D2BFFB26-00CD-4CA3-932F-818A5C8C7CD8}
french_handwriting.msi {EF73F0B8-7EBE-4D36-92FA-6BF638F52732}
german_handwriting.msi {2B73B4A7-03E4-437F-9E7F-AE533A93D4A2}
greek_handwriting.msi {5066774D-FF40-45EA-B797-F7F36DBC70B7}
24 smarttech.com/kb/170806
APPENDIX A
LANGUAGE FILES AND CODES
File Code
hebrew_handwriting.msi {3623E3DE-104A-4651-B8E3-9D2851636A2F}
hungarian_handwriting.msi {3AE061AF-B255-4052-9918-849AD4FE0C56}
italian_handwriting.msi {AF09A64A-245A-458A-8290-421D611A21F5}
japanese_handwriting.msi {3FB8FA79-CAF4-47CD-A599-D68F72D1CAD1}
korean_handwriting.msi {C106402C-BC3E-4EA4-A3AE-6BDBCB785DC3}
latvian_handwriting.msi {0EB8A795-CCF7-46CD-9E8A-1739A539A382}
lithuanian_handwriting.msi {EE96CAF4-2439-4CD9-BFF7-DC3DFBC7781B}
malay_handwriting.msi {33A07CFE-B356-45A7-B2E5-99F536CC84B9}
norwegian_handwriting.msi {AE4A8476-F602-4FC0-A40D-336DC76DD7EE}
polish_handwriting.msi {11725848-ECA6-4E79-874C-E59D1DA6A122}
portuguese_(brazil)_handwriting.msi {3C2062D0-82F6-4CE3-ADAD-F993CBE2F4F5}
romanian_handwriting.msi {84BCEABF-4624-447D-89D8-5D0B5F4DFFBC}
russian_handwriting.msi {4CF5A60A-8E02-4376-A9F5-8C343D473FCD}
slovak_handwriting.msi {5E6F10F3-9006-4F78-B231-18866B792E06}
spanish_handwriting.msi {62F6F0A3-FB04-4FDF-ABB4-11F3A042EB8A}
swedish_handwriting.msi {9B9B50A8-84A4-4547-A9E5-FA3868CDF78B}
turkish_handwriting.msi {9D3E3459-395A-4514-8C67-064C123C77C4}
ukrainian_handwriting.msi {CEAEC5BE-99AA-4D82-A06D-
4D5B5895DB3F}
25 smarttech.com/kb/170806
SMART TECHNOLOGIES
smarttech.com/support
smarttech.com/contactsupport
smarttech.com/kb/170806