Module No.

1: PLAN AND SCHEDULE MAINTENANCE REPAIRS AND MODIFICATION

Task Sheet No. 1.3-1a : HOUSEKEEPING MAINTENANCE SCHEDULE

HOUSEKEEPING MAINTENANCE SCHEDULE

Sector Tourism
Qualification Housekeeping NCIII
Section/Area VIP Room: 2/F
Schedule for the Month of May 2016
ACTIVITIES
MANPOWER 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22
Cleaning doors, windows, walls, Housekeeping
1 ceiling Attendant x x x x x x x x x x x x x x x x x x x x x x
Housekeeping
Cleaning floor and carpet
2 Attendant x x x x x x x x x x x
Housekeeping
3 Cleaning Bathroom Attendant x x x x x x x x x x x x
Replenishment of bathroom Housekeeping
4 towels and amenities Attendant x x x x x x x x x x x x x x x x x x x x x x
Housekeeping
Cleaning furnitures and fixtures
5 Attendant x x x x x x x x
Housekeeping
6 Making-up bed Attendant x x x x x x x x x x x x x x x x x x x x x x
Cleaning and replenishment of mini- Housekeeping
7 bar Attendant x x x x x x x x x x x
Polishing/ dusting mirrors & Housekeeping
8 amenities Attendant x x x x x x x x x x x
Housekeeping
8 Cleaning of Waste Basket Attendant x x x x x x x x x x x x x x x x x x x x x x
Housekeeping
9 Cleaning of Cabinets/Drawers Attendant x x x x x x x x x x x
Housekeeping
10 Cleaning of Room Entrance Attendant x x x x x x x x x x x

Prepared by: Noted by:

BUENA D. JARO ANALIE M. MONTSERRAT

HSK NC III - Trainee HSK NC III - Trainer
 23 24 25 26 27 28 29 30

x x x x x x x x

x x x x

x x x x

x x x x x x x x

x x

x x x x x x x x

x x x x

x x x x

x x x x x x x x

x x x x

x x x x
Module No. 1 : PLANNING AND SCHEDULING ROUTINE MAINTENANCE, REPAIR AND MODIFICATION
Sheet No. 1.3 -1b: EQUIPMENT MAINTENANCE SCHEDULE

EQUIPMENT MAINTENANCE SCHEDULE

Equipment Type Window Type Airconcondition, 1Hp, National
Equipment Code 0002
Location VIP Room: 2/F
Schedule for the Month of May 2016

ACTIVITIES MANPOWER Every Other Every 15th

Daily Weekly Monthly Every 6 mos.
Day day

Clean external part of Housekeeping

x
1 aircon Attendant
Housekeeping
Clean filter of aircon x
2 Attendant
Clean and sanitize Housekeeping x
4 remote control Attendant
Check remote control Housekeeping x
5 battery Attendant

Check electrical
Housekeeping x
connections and outlet
6 Attendant
Clean blower, fan and
x
7 coil Technician

Prepared by: Noted by:

BUENA D. JARO ANALIE M. MONTSERRAT

HSK NC III-Trainee HSK NC III-Trainer
 Remarks

operational

operational/but do it
if necessary

operational

operational/but do it
if necessary

operational

operational/but do it
if necessary

TSERRAT
ainer
Module No. 1: PLANNING AND SCHEDULING MAINTENANCE, REPAIRS AND MODIFICATIONS
Task Sheet No. 1.3-2: PREPARE MAINTENANCE INSPECTION REPORT CHECKLIST

MAINTENANCE INSPECTION CHECKLIST

AREAS STANDARDS YES NO
1. Room entrance Door walls and knob polished and dust
free
2. Flooring Vacuumed and dust free
All spots are removed
3. Ceiling Free of dirt and cobwebs
4. Furniture and Dusted: all surfaces are free of dirt and
Fixtures spots
Installed in their proper location
5. Dresser Mirror is well polished - no visible
streaks, spots
Thoroughly dusted - free of dirt
andspots
6. Walls Thoroughly dusted - free of dirt/ spots or
marks

all corners and surfaces are free of dirt

Wall frames- dusted and hanged
properly at eye level
7. Windows Thoroughly dusted- free of dirt, smudges
or water marks
8. Waste Baskets Waste containers are thoroughly
cleaned and wiped dry
All trash and waste are disposed of
9. Ashtrays Cigarette butts are disposed of
Washed, cleaned and wiped dry and
placed in proper location
10. Cabinets/drawers Dusted and free of dirt and trash

Cabinet is installed with hangers and
other required ameneties
Drawers are in good condition
Drawers are installed with required
amenities like laundry list/bag, etc.
11. Lighting
Lightings are operational
12. Bathroom Toilet bowl properly scrubbed and
sanitized
Bathroom walls are well scrubbed, free
of water marks and spots
Bathroom metal fixtures are properly
polished with metal polish
Bathroom floor is scrubbed thoroughly;
it is free of hair and dirt
Bathroom mirror is well polished, wiped
dry

Towels, etc, are replenished and hanged

properly intheir appropriate location

Standard bathroom supplies like toilet
tissue, soap, etc are installed
RS AND MODIFICATIONS
T CHECKLIST

CKLIST
REMARKS

Drawer is damaged

Two light bulbs are not

operational
 MAINTENANCE INSPECTION CHECKLIST
AREAS STANDARDS YES NO
13. Cofee Table Table is free from dust and dirt
Table is in good condition
14. Bed Properly made up with linen that are
well stretched and mitered
Baseboards underneath the bed is free
of dirt
15. Curtains Clean and free of dust
Properly hanged
Well pressed
Bathroom walls are well scrubbed, free
of water marks and spots
Bathroom metal fixtures are properly
polished with metal polish
Bathroom floor is scrubbed thoroughly;
it is free of hair and dirt
Bathroom mirror is well polished, wiped
dry

Towels, etc, are replenished and hanged

properly intheir appropriate location

Standard bathroom supplies like toilet
tissue, soap, etc are installed
16. TV set Placed in appropriate location. If
hanged, it is at eye level for comfortable
viewing.

Checked if it is in working condition.

17. Refrigerator
Ref is in good condition
Installed with appropriate supply of mini
bar items
Outside surfaces are thoroughly dusted,
free of marks and spots
ECKLIST
REMARKS

Table is damaged

Tv is not in working
condition
Ref is not cooling well
Module No. 1: Plan and Schedule Maintenance Repairs and Modification
ask Sheet No. - 1.4.2: Maintenance Work Request

QNAS MINI HOTEL

Maintenance Work Request Form

Serial No.: 0005

Requested by: Buena D. Jaro Date:
Department: Housekeeping
Location: Rm. 201, 2nd Floor
Problem:
Aircondition is not cooling well

Assigned to: J. DIMAANO JR.

Date Completed: May 17, 2016
Completed by: A. RAMOS
Work time required: 1 (Hrs) 30 (Mins)
Remarks
Aircondition is repaired and functioning well
Follow strictly the hotel's schedule on equipment maintenance

Approved by: MARIETTA D. NICOLAS

Housekeeping Supervisor

Prepared by: BUENA D. JARO

HSK NC III-Trainee
Noted by:
ANALIE M. MONTSERRAT
HSK NC III-Trainer
odification

May 16, 2016

nt maintenance

. MONTSERRAT
NC III-Trainer
Module No. 1: PLAN AND SCHEDULE MAINTENANCE REPAIRS AND MODIFICATION
Task Sheet No. -1.4.3 WORK ORDER

QNAS HOTEL
Work Order Form

Work Order No.:

Last Changed:
Task:
Date Reported/Request:
Reported by:
Department:
Location:
Details of Work:
Description:
Duration: 1 (hrs) 30 (mins) Start Time: 8:00 am End Time: 9:30
Date Completed:

Expenses/Cost:

Remarks (if any)

Prepared by:

BUENA D. JARO
HSK NC III - Trainee
INTENANCE REPAIRS AND MODIFICATION

QNAS HOTEL
ork Order Form

013
May 17, 2016
Aircondition
Repaired
Buena D. Jaro
Housekeeping
Room 201
tails of Work:
Aircondition not cooling well
e: 8:00 am End Time: 9:30
May 18, 2016

Php 2,500.00

Proper Maintenance and Follow strictly the

Equipment Schedule

Noted by:

ANALIE M. MONTSERRAT
HSK NC III-Trainer
 Module No. 4 - ESCORTING, CARRYING AND STORING VALUABLES
Task Sheet 4.3-1 - STORING VALUABLE ITEMS OF GUEST

QNAS HOTEL
Safe-Deposit Box Registration Card

Guest's Name :
Guest's Address :
Guest's Room Number :
Date :

Signature:_______________________________

: Prepared by:

BUENA D. JARO
HSK NC III - Trainee
 Task Sheet 4.3-1 - STORING VALUABLE

ARRYING AND STORING VALUABLES

VALUABLE ITEMS OF GUEST

QNAS HOTEL
eposit Box Registration Card

Buena D. Jaro
Israel St. Intertown, Pagbilao, Quezon
203
May 20, 2016

___________

Noted by:

ANALIE M. MONTSERRAT
HSK NC III-Trainer
4.3-1 - STORING VALUABLE ITEMS OF GUEST
 Module No. 3 - OBSERVE AND MONITOR PEOPLE
Task Sheet: 3.3 -1A. SUSPICIOUS INCIDENT FORM

SUSPICIOUS INCIDENT FORM

Date:
Time:
Place of Occurrence:
Suspect/s:

Description:

THE SUSPECT STAYS IN FRONT OF ROOM 203 ,IT LOOKS LIKE HE IS LISTENING TO WHAT
IS HAPPENING INSIDE THE ROOM THEN WALK AWAY. HE RETURN AFTER 5 MINUTES AND
AGAIN STAYS IN FRONT OF THE ROOM FOR 3 MINUTES AND THEN LEFT.

: Prepared by:

BUENA D. JARO
HSK NC III - Trainee
D MONITOR PEOPLE
OUS INCIDENT FORM

SPICIOUS INCIDENT FORM

May 30, 2016

4:00:00 AM - 4:10 AM
QNAS MINI HOTEL (IN FRONT OF RM.203)

UNKNOWN PERSON(MALE),MEDIUM BUILT,

WEARING MAONG PANTS AND BLUE TSHIRT

OF ROOM 203 ,IT LOOKS LIKE HE IS LISTENING TO WHAT

M THEN WALK AWAY. HE RETURN AFTER 5 MINUTES AND
OF THE ROOM FOR 3 MINUTES AND THEN LEFT.

Noted by:

ANALIE M. MONTSERRAT
HSK NC III-Trainer
Module No. 2: CONTRIBUTING TO THE EMERGENCY PROCEDURE
Task Sheet No. 2.1-1 HAZARD AND RISKASSESSMENT AND MANAGEMENT

SAMPLE OF RISK REGISTER

Sitio/Area: QNAS HOTEL Completed by : BUENA D. JARO

Form No.: RVMO11205

HAZARD/RISK DATE IMPACT/EFFECT ACTION/MEASURES OCCURRENCE RESPONSIBLE

DESCRIPTION IDENTIFIED PERSON
Slight to severe Put advisory/notice inside
1. Fire caused by explosion of damage to people and the room to warn or remind
May 28, 2016 Low Hotel Staf
celphone charger property Would cause guests
death
Slight to severe
damage to people
2. Gas leak from the damage gas
May 30, 2016 Would Replace gas stove hose Low Hotel Staf
stove hose
cause explosion and
fire
Slight to severe Cover the manhole with
3. Fall from open manhole June 2, 2016 Low Hotel Staf
damage to people concrete of metal

May result to
Report immediately to
4. Exposure to damaged wire electricution that would
June 5, 2016 superior Medium Hotel Staf
caused by trunk of a tree result to sever damage
Stop operation on the area
to people
Slight to severe
Put warning sign or
damage to people
5. Slips from Pool side June 6, 2016 advisory on the pool area Low Hotel Staf
Would cause
to warn guests
death
STATUS

E/C

E/C
Module No. 3: OBSERVE AND MONITOR PEOPLE
Task Sheet No. 3.4-1 Sample Suspicious Object, Bomb Threat Call Sheet

QNAS HOTEL
BOMB THREAT CALL SHEET
TELEPHONE EXCHANGE PERSON

Time of Call: 9:00 P.M.

What Bomb is set to Explode:

Time set to Explode: 9:00P.M.

CHARACTERISTIC OF CALLER

Sex: MALE

Temperament/Disposition/Others

Background-Noises/Sound/Etc.:

Possible Location of Caller:

Given Reason for Installing Bomb:

Other Observation

HE WAS TERMINATED FROM WORK IN THE HOTEL BECAUSE HE HAS BEEN ACCUSED OF STEA
FROM GUESTS' BELONGING

Prepared by:

BUENA D. JARO
HSK NC III - Trainee
ct, Bomb Threat Call Sheet

QNAS HOTEL
HREAT CALL SHEET
NE EXCHANGE PERSON

Date: May 19, 2016

MAN-MADE BOMB

Where: QNAS MINI HOTEL (Rm. 302)

Voice/Sign Language: HIGH

ANGRY

NOISY

ALONG THE HIGHWAY/CROWDED AREA

FINANCIAL PROBLEM

E HOTEL BECAUSE HE HAS BEEN ACCUSED OF STEALING

GUESTS' BELONGING

Noted by:

ANALIE M. MONTSERRAT
HSK NC III-Trainer