150 Hotel Housekeeping

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Topics That we have Covered
1. Trolley Set-up
2. Entering Guest Room
3. Cleaning Guest Room
4. Cleaning Guest Bathroom
5. Cleaning Guest Bed
6. How to Care the Housekeeping Cleaning
Equipment
7. Correct Chemical Usage
8. Chemical Light Fixtures
9. Cleaning Lobby Area
10.Cleaning Public Area Toilet
 Continued…
11. Cleaning F & B Toilet
12. Cleaning Front Desk Area
13. Cleaning Back of the House Staircase
14. Cleaning Elevator
15. Daily Carpet Maintenance
16. Room Key Handling
17. How to Handle DND Rooms
18. How to Prevent a Fire
19. Lost & Found Handling
20. Grooming & Appearance
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housekeeping-presentations
 Continued
21. Check Uniform & Grooming Standards
22. Body Language & Attitude
23. How to Conduct Briefing
24. Communicate with Housekeeping
25. How to Greet the Guest
26. Dect Phone Control
27. Occupational Health & Safety
28. Monthly Linen Inventory
29. Master Key Sign-out Procedures
30. Sign-in Procedures
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 Continued
31. Sign-out Procedures
32. Guest Room Amenities & Supplies Set-up
33. Do-not Disturb Procedures for Rooms
34. Clean Room Procedures
35. How to Clean Electric Kettle
36. How to Clean the Glasses
37. How to Clean Ice Bucket
38. How to Change Pillow Case
39. How to Remove Laundry Wooden Boxes/Hangers
40. Reporting to the Guest Floor
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 Continued…
41. How to Make-up Bed
42. How to Clean the Bathroom Floor
43. How to Clean the Mini Bar
44. How to Dust the Furniture
45. How to Clean the Mirror
46. How to Clean the Bath Tub
47. How to Clean the Shower Room
48. How to Clean the Bathroom Wall
49. How to Clean the Vanity Top & Hand Basin
50. How to Clean/Polish Bathroom Fittings

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 Continued…
51. How to Clean the Toilet Bowl
52. How to Vacuum the Carpet
53. How to Clean the Telephone Set
54. How to Handle Wake-up Call
55. Guest Shoe Shine Service
56. Safe Deposit Box Needs to be Opened in Checked out
Guest Room
57. How to Handle the Left Guest Room Vine Card
58. Extra Bed & Baby Cot Procedures
59. Guest Laundry Pick up During Room Check
60. Guest Laundry Pick up Requirement via Receiving Call
Check
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 Continued…
61. Fold Towel
62. How to Remove Room Service Basket
63. How to Clean Guest Floor Corridor
64. How to Assist Guest with Luggage/Parcel
65. Mini-Bar Consumption Check
66. Mini-Bar Daily Replenishment
67. Breakage, Loss & Damage Procedure
68. How to Handle “Open Door”
69. How to Check Guest Floor Corridor
70. How to Inspect Bathroom
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 Continued…
71. Care and Handling of Guest’s Belongings
72. Returning Keys and Worksheet
73. Check into Housekeeping Office
74. Vacuum Carpet after Washed
75. How to Escort Guest to Elevator
76. Cleaning Chemical using in Housekeeping
77. How to Polish Wooden Surface
78. How to Use and Clean a Vacuum Cleaner
79. Guest Laundry Emergency
80. Super Clean Program
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 Continued…
81. One Entry Room System
82. Zero Room Effects
83. Turn Down Service
84. Push Brush Sweeping
85. Dust Mopping
86. Wet Mopping
87. Wall Washing by Hand
88. How to Clean the A/C Grill
89. How to Shampoo Carpet – Extraction
90. How to Clean Upholstery Fabric
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 Continued…
91. How to Clean the Wall Paper
92. How to Clean the Offices
93. Cloak Room Procedure
94. How to Clean Staircase
95. How to Clean Windows
96. Stone Floor Scrubbing
97. How to Spot Clean Carpet
98. Dry Foam Shampoo on Carpet
99. How to Clean Outlets
100.Inspection of Back of the House
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 Continued…
101. How to Clean the Lobby
102. P.A Store Room
103. Cleaning Supplies & Equipment Return
104. How to Polish Brass
105. How to Clean Skinproof & Dustproof Pad
106. How to Crystallization for Marble Floor
107. How to Maintain & Clean Leather Surface
108. Guest on Loan Items Control
109. Cleaning Pantry/Store Room
110. Washroom Care
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 Continued…
111. Check into Public Area Service Associates
112. Prepare Daily Work Allocation
113. Lobby Inspection
114. Inspection of Lifts
115. Inspection of Restrooms
116. Inspection of Outlets
117. Inspection of Backstairs
118. Inspection of Pantry/Store Room
119. Guest Laundry Check
120. How to Handle Laundry Discrepancy
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 Continued…
121. Damage Laundry Confirmation
122. Guest Laundry Deposit Service
123. How to Handle Guest Laundry Express and
Pressing Service
124. Guest Laundry Delivering
125. D.N.D Room Guest Laundry Service
126. Guest Complaining Handling
127. Linen Discard
128. Preparation for Guest Arrival
129. Rooming a Guest
130. Uniform Cleaning & Maintenance
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housekeeping-presentations
 Continued…
131. Guest Welcome Tea Service
132. Checking the Logbook
133. How to Serve Food to the Guest
134. How to Serve Drink to the Guest
135. How to Answer an Internal Call
136. How to Answer an External Call
137. How to Make an Internal Call
138. How to Make an External Call
139. Mattress Turning
140. How to Escort Guest to the Table
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 Continued…
141. How to Strip & Seal the Floor
142. How to Clean Public Restroom
143. Furniture Removal/Relocation
144. Wet Mattresses – Cleaning Procedure
145. How to Clean & Defrost the
146. How to Operate the Scrubbing
147. Routine or Daily Floor Maintenance Cycle
148. How to Damp Mop
149. How to Care & Clean the Sun-umbrella
150. How to Operate the Buffing Machine
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