The Clique’s Post

Diary of a Call Centre Manager Theme of the week: Call Centre Burnout: Recognition and Prevention Reflect and Prepare for the Week Tip: Use Sundays to reflect on the past week and mentally prepare for the week ahead. Consider what went well and what could be improved. Encourage your team to adopt a similar practice to set positive intentions for the coming week. #SundayReflection #WeekPrep

Are you feeling overwhelmed and stressed out? It's okay to admit that sometimes life can be too much to handle on your own. Imagine the weight being lifted off your shoulders, imagine feeling heard and understood without judgment. This is what counselling can offer. Take the first step towards a healthier mind and seek professional help. You don't have to go through it alone. #mentalhealth #counsellingworks

High-functioning anxiety can feel like carrying an invisible weight. You manage responsibilities well, but at what cost? Learn how to recognize and address this often-overlooked challenge in our latest blog. https://lnkd.in/eqBafRQg

A phrase we need to reframe when we are focused on trauma-awareness and trauma-informed practices is Victim Mentality. The significant numbers of our workforce who have experienced real, profound trauma that has changed their development and their lives are in fact victims of some pretty heinous, often illegal things. Victim mentality has gotten a bad rap in today’s hyper-positivity culture. Even if you don’t say these words directly to your employee, if you are thinking them, sharing your thoughts on their “victim mentality” with others…you are minimizing the real, involuntary, autonomous nervous system response that is most likely the cause of the stuck behavior. Educating yourself and people leaders to spot trauma response, to properly have psychologically safe and trauma-informed conversations to help bring the individual back from the response, getting clear on what in your organization may be activating the trauma response and correcting it are imperative. Then have thoughtful, trauma-sensitive, trauma-responsive discussions about what the individual needs to reframe and adjust. This is a two-way street. If your organizational culture is the trigger be part of the solution. Reminder: Trauma is stored in the body. The initial response to activating behaviors is out of the individual’s control. Minimizing the response because you deem it victim mentality, laziness, negativity, etc. most often serves to further retraumatize as the individual was most likely told their feelings and responses were untrue, invalid, too much, not appropriate, going to cause them further pain and abuse. And helps no one including the organization. Instead of coming from a Mind over Matter, Hyper-Positivity vantage point, follow the 4 steps to creating a Loving Organization when you feel someone is acting like a victim. Your employee, your whole team, and your bottom line will thank you! Does that mean I think people should remain stuck? No. Does that mean I don’t think positive practices have a place? Nope. It means we have all the feelings and experiences for a reason. To negate them or try to override them because they are uncomfortable is not healthy and in the end results in less than positive things. #traumainformed #psychsafety #workplacewellbing #safework

Feeling overwhelmed at work? The 5-4-3-2-1 method can help you feel better during moments of high stress or anxiety. Have you found ways to improve your mental and physical health while doing your job? AP wants to hear from you too as part of our new bi-weekly “Working Well” series.

Are you stressed, or burnt out? Do you know the difference? For this episode of #BirkbeckExplains, we asked Professor Almuth McDowall, from Birkbeck's School of Psychological Sciences and Dr Kevin Teoh, Lecturer in Organisational Psychology from Birkbeck Faculty of Business and Law to talk about the tell-tale differences between stress and burnout in the workplace and beyond. 🧠 https://lnkd.in/e-rBw4AG #stress #burnout #wellbeingatwork

Feeling like the daily demands of work and life are starting to wear you down? You’re not alone. Take the first step toward reclaiming your balance with our free Stress Management Guide—a practical resource designed to help you manage stress and boost resilience. Download it today and start being in control of stress!

Would you wait until your house is completely burned down to call the fire dept? Then why would you wait until you’re completely burnt out to call a burnout coach? The sooner you get help the easier, quicker, cheaper, and more sustainable the fix will be. Help is waiting at https://rachelboehm.com/ #bsonburnout #burnoutprevention #toxicworkplaces #organizationaldevelopment #businessconsulting #businesscoach #burnoutcoach #executivecoaching #occhealth

Do you have high functioning anxiety? Signs can include perfectionism, overthinking, physical symptoms of anxiety, people pleasing and an inability to switch off. Sound familiar? This is how I used to feel. As a high performer in a busy workplace, everything was great from the outside. But internally, I would wake up each day, struggling with self-doubt. I wish there had been a book to help me recognise the signs of high functioning anxiety and what to do about it. So I wrote one! I hope the science-backed techniques help you manage high functioning anxiety. By applying these simple daily tools, finally I feel the way I have always wanted to......calm, engaged and loving my life. And the response to 'Beat High Functioning Anxiety Now' has been so good! Dr Kristy Goodwin, CSP called it 'a fabulous digital book packed with science and solutions.' I would love you to get a copy if it could help you or someone you care about. https://lnkd.in/gkdpUHg8 And remember, if no-one else has told you today, I'm proud of you. Take care, Soph x #TopVoice #anxiety #highfunctioninganxiety #workplacewellbeing #workplacewellness #wellbeingspeaker

2 more days until Conversation Corner! Managing STRESS. Save the date, Thursday, June 27, 2024, at 6:00 pm on Zoom at bit.ly/CCorner-June2024. Tune in for this insightful conversation! #NTI #ConversationCorner #MentalHealth #ManagingStress #pressforward